Website feedback

Bcool Murcia Hotel

Calle Infantes, 3-5, Calle Infantes, 3-5, Murcia, Spain

Atmosphere 76%

Cleanliness 86%

Facilities 76%

Location 96%

Safety 80%

Staff 78%

Value 80%

Facilities

  • Air conditioning
  • Free Wi-Fi
  • Breakfast Not Included
  • Cable TV
  • Direct Dial Telephone
  • Elevator
  • Free City Maps
  • Hair Dryers
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Parking
  • Safe Deposit Box
  • Telephone Fax Facilities
  • Tours/Travel Desk
  • Towels Included
  • Vending Machines
  • Wheelchair Friendly
  • WiFi

Check-in / Check-out

Earliest check-in: 00:00

Latest Check-out: 12:00

Policies

  • Child Friendly
  • Credit Cards Accepted
  • No Curfew
  • Pet Friendly"
  • Taxes Included

Group booking?

Group of 15 or more traveling to Murcia?

Contact us directly

Atmosphere 76%

Cleanliness 86%

Facilities 76%

Location 96%

Safety 80%

Staff 78%

Value 80%

Showing 1-4 of 4 reviews

77% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 60%
77% Overall Rating

Anonymous
18 Jul 2014

Travel Type:
With my spouse / partner

Trip Type:
City break, Romantic getaway, Sightseeing & culture

Liked: Very good location, clean, helpful staff, airco. We got what we expected: rooms are exactly like the pictures.

Disliked: Small rooms, but it is inexpensive.

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 60%
  • Value - 100%
86% Overall Rating

Anonymous
26 Jul 2013

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Beach / sunbathing, Partying / nightlife, Shopping, Sightseeing & culture, Work / volunteering

Liked: Very cheap prices for excellent rooms and excellently located in the centre of Murcia.

Disliked: -

Customer would recommend this property

43% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 40%
  • Facilities - 60%
  • Location - 60%
  • Safety - 40%
  • Staff - 40%
  • Value - 20%
43% Overall Rating

Anonymous
01 Apr 2013

Travel Type:
With my spouse / partner

Trip Type:
Events / festivals

Liked: Not really many things. The coffee machine on the first floor and one of the recepcionist was not bad.

Disliked: They made us pay for a triple room even if we were calling 4 days before ( And we were calling 3 times to make it sure) to change the triple room we were reservating for a double one. Their escuse to make us pay that was that the hostelbookers website it is already taking the 10% of the reservation and they made us pay it again. We felt like cheated especially cause we made it clear on the phone 4 days before. During all our stay they didnt want to take our money until the last day they told us that the conditions changed and we must pay more. When we were discussing with him because of this, he was sending a mail to us one hour after leaving just to say that the price rised and it was like that...Not fair people and cheaters for our point of view.


The property's response is

This reservation consisted of a triple room that we changed to a double one with any kind of problem. we informed that if the customer cancels his reservation we cannot give back the commission charged by 'hostelbookers'. Once we charged the room we told them the final price with detail. The problem was that the customer wanted to take away again that 10%, otherwise, they threatened us with complaining to 'hostelbookers'. We have always been honest with the price from the very begining.

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 60%
94% Overall Rating

Anonymous
21 Sep 2012

Travel Type:
Alone

Trip Type:
Romantic getaway, Work / volunteering

Liked: The location is the best, right in the center. A few meters from the Cathedral. The staff was friendly, comprehensive and helpfull, I felt really confortable.

Disliked: The wifi does not get on every room, and that's a really important feature when it comes not only to business people, but for tourists, to get tickets, information, etc. Today, Internet is essencial.

Customer would recommend this property


The property's response is

Sorry for the inconvenience, and we fixed the wifi

Check Availability