The Gatwick White House Hotel Hotel
52 Church Road, Horley, Gatwick, England
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Atmosphere 70%
Cleanliness 78%
Facilities 72%
Location 82%
Safety 85%
Staff 77%
Value 70%
Facilities
- Free Wi-Fi
- Late Check-out
- 24 Hour Reception
- Airport Transfers
- BBQ
- Bar APM-96
- Book Exchange
- Cots available
- Direct Dial Telephone
- Express check-in / out
- Free Internet Access
- Hair Dryers
- Hot Showers
- Housekeeping
- Internet Access
- Laundry Facilities
- Linen Included
- Luggage Storage
- Meals available
- Parking
- Reading Light
- Restaurant
- Shuttle Bus
- Tea/Coffee Making Facilities
- Telephone Fax Facilities
- Towels Included
- Wake-up calls
- Wheelchair Friendly
- WiFi
Important Information
10% non-refundable deposit will be taken on booking and balance of 90% payments will be taken on arrival at hotel by presenting physical card and using chip and pin system. For card holder not present transaction arrangement need to be done in advance in writing with complete card holder details directly with hotel.
For bookings more than one night, 1st night charge will be non-refundable on booking if card declines booking will be cancelled.
Cancellation policy is 2days before the date of stay ( 90% will not be charged) and for no-show or late cancellation 100% of booking value will be charged.
For using transfer service:
By arrival at any terminal of Gatwick Airport, please go to ground floor level (follow sign "courtesy coaches“) find the big sign "HOTELS COURTESY COACHES ". Under this sign there is yellow color free phone. Dial (it is free) the number from there to our hotel, which is also written on the board for Gatwick White House Hotel, after you call we will send our courtesy car to airport within 15 minuets. Stop No 8 & 9 in south terminal and train station and in north terminal. Next day transfer will be arranged at reception at time of check in.
Customer need to confirm the booking directly with hotel with security code number of card.
Check-in / Check-out
Earliest check-in: 11:00
Latest Check-out: 10:00
Policies
- Taxes Included
Atmosphere 70%
Cleanliness 78%
Facilities 72%
Location 82%
Safety 85%
Staff 77%
Value 70%
Showing 1-10 of 22 reviews
- Atmosphere - 60%
- Cleanliness - 80%
- Facilities - 80%
- Location - 80%
- Safety - 80%
- Staff - 80%
- Value - 100%
28 Jun 2017
Travel Type:
As a family with children
Trip Type:
Backpacking / gap year
Age Range:
41+
Liked: Great breakfast. Nice to get a private room. And shampoo!
Disliked: Close to Gatwick, but far from London
Customer would recommend this property
- Atmosphere - 100%
- Cleanliness - 100%
- Facilities - 100%
- Location - 60%
- Safety - 100%
- Staff - 80%
- Value - 80%
Anonymous
10 Mar 2015
Travel Type:
With friends / other travellers
Trip Type:
Sightseeing & culture
Liked: Everybody was nice to us, the food was good and the room was clean. I'd definitely stay here again.
Customer would recommend this property
- Atmosphere - 60%
- Cleanliness - 40%
- Facilities - 60%
- Location - 100%
- Safety - 80%
- Staff - 80%
- Value - 60%
Anonymous
18 Aug 2014
Travel Type:
As a family with children
Trip Type:
Family Holiday, Sightseeing & culture
Liked: Location
Disliked: Breakfast fruit was fermenting. Very small room for four people. Very narrow shower and broken shower head. Narrow corridors.
- Atmosphere - 60%
- Cleanliness - 60%
- Facilities - 60%
- Location - 60%
- Safety - 60%
- Staff - 20%
- Value - 60%
Anonymous
11 Jul 2014
Travel Type:
With friends / other travellers
Trip Type:
Backpacking / gap year, Family Holiday
Liked: The location was decent, the rooms were clean, and the majority of the staff was pleasant.
Disliked: One of the staff members (the Indian man) accused my mom and I of eating the English breakfast instead of the continental breakfast (the latter costs less). He even went so far as to ask another employee what we had for breakfast, and she confirmed what we did in fact eat the continental. The next day when we went down to the breakfast room at 8:55 (which closes at 9:00) he refused to give us milk for our coffee. This man was beyond rude on multiple occasions and clearly has no customer service skills. I would never recommend this hostel due to the fact that such a disdainful person runs the front desk.
Customer would recommend this property
- Atmosphere - 20%
- Cleanliness - 20%
- Facilities - 20%
- Location - 60%
- Safety - 60%
- Staff - 20%
- Value - 40%
Anonymous
28 May 2014
Travel Type:
With my spouse / partner
Trip Type:
Visiting friends or family
Liked: Leaving
Disliked: Cheap, dated and unclean. No staff on arrival...checked in by a 7 year old who didnt like his video game being disturbed. Had to argue each morning to get the 'included' breakfast. Staff empty a can of air freshener in the corridor each morning which did not hide the smell. Spend a couple of dollars and put some fish in the tanks. Do yourself a favour and stay elsewhere
- Atmosphere - 80%
- Cleanliness - 80%
- Facilities - 80%
- Location - 100%
- Safety - 80%
- Staff - 80%
- Value - 80%
Anonymous
27 May 2014
Travel Type:
With friends / other travellers
Trip Type:
Events / festivals
Liked: Convenience of all services.
Disliked: Small food portions.
Customer would recommend this property
- Atmosphere - 60%
- Cleanliness - 40%
- Facilities - 40%
- Location - 60%
- Safety - 60%
- Staff - 60%
- Value - 20%
Anonymous
28 Mar 2014
Travel Type:
Alone
Trip Type:
Backpacking / gap year
Liked: The English breakfast was good and I liked being able to call for transport from the airport.
Disliked: Dirty, not very friendly, cheap signs and decorations.
- Atmosphere - 80%
- Cleanliness - 80%
- Facilities - 80%
- Location - 100%
- Safety - 80%
- Staff - 100%
- Value - 60%
Anonymous
20 Feb 2014
Travel Type:
Alone
Trip Type:
Work / volunteering
Liked: Good value
Customer would recommend this property
- Atmosphere - 80%
- Cleanliness - 80%
- Facilities - 100%
- Location - 100%
- Safety - 100%
- Staff - 100%
- Value - 80%
Anonymous
09 Feb 2014
Travel Type:
Alone
Trip Type:
Backpacking / gap year, Sightseeing & culture, Visiting friends or family
Liked: I had to check-in late to the hotel and the manager was around to welcome me when I got there at 11.30 that night. The beds are comfortable and the bathrooms are good as well. Breakfast was included and internet works great, just ask for the passcode when you check-in. Breakfast is quite good as well.
Disliked: There was a bit of mould on the wall of the bathroom. Nothing too serious but still present.
Customer would recommend this property
- Atmosphere - 40%
- Cleanliness - 20%
- Facilities - 60%
- Location - 20%
- Safety - 20%
- Staff - 20%
- Value - 20%
Anonymous
15 Jan 2014
Travel Type:
Alone
Trip Type:
Visiting friends or family
Liked: Clean affordable and value for money
Customer would recommend this property