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Reviews of HI San Francisco - Downtown San Francisco Hostel

312 Mason Street, San Francisco, USA

Atmosphere 91%

Cleanliness 88%

Facilities 87%

Location 90%

Safety 90%

Staff 93%

Value 81%

Facilities

  • Free Breakfast
  • Free Wi-Fi
  • Late Check-out
  • Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Bicycle Parking
  • Board Games
  • Book Exchange
  • Card Phones
  • Common Room
  • Elevator
  • Free City Maps
  • Games Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Key Card Access
  • Laundry Facilities
  • Linen Included
  • Reading Light
  • Reception (limited hours)
  • Tea/Coffee Making Facilities
  • Tours/Travel Desk
  • Towels Included
  • Vending Machines
  • Washing machine
  • Wheelchair Friendly

Important Information

We are not-for-profit
The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $4 per adult for non-Hostelling International members.

15% taxes not included in the price and should be added to the total amount payable upon arrival.

***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Check-in / Check-out

Earliest check-in: 15:00

Latest Check-out: 11:00

Policies

  • Taxes Not Included

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

Atmosphere 91%

Cleanliness 88%

Facilities 87%

Location 90%

Safety 90%

Staff 93%

Value 81%

Showing 1-10 of 167 reviews

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 80%
97% Overall Rating


01 Sep 2017

Travel Type:
Alone

Trip Type:
City break

Age Range:
18-24

Liked: The dorm room was one of the best I have stayed in and the breakfast was great!

Customer would recommend this property


The property's response is

Yay! Thank you for staying with us at HI San Francisco Downtown! I am happy to hear you enjoyed the new bunks!

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 80%
  • Value - 100%
97% Overall Rating


20 Aug 2017

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Age Range:
25-30

Liked: Nice atmosphere, very clean, good room, GREAT Kitchen and great location.

Customer would recommend this property


The property's response is

Thank you for the friendly feedback, so glad to hear you enjoyed your stay with us at HI San Francisco Downtown Hostel! -Mike, General Manager

86% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 80%
  • Safety - 100%
  • Staff - 80%
  • Value - 80%
86% Overall Rating

Anonymous
10 Aug 2017

Travel Type:
Alone

Trip Type:
City break

Age Range:
31-40

Liked: Clean and modern hostel. Comfy beds with power outlet and nightlight. Breakfast was good by hostel standards.

Disliked: No complaints however a little bit pricy for a bunkbed.

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 80%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
86% Overall Rating


30 Jun 2017

Travel Type:
Alone

Trip Type:
Backpacking / gap year, City break, Sightseeing & culture

Age Range:
25-30

Liked: breakfast was awesome. also the free coffee near the reception, fast wifi, book lounge, movit theater

Disliked: small dorms but still ok.

Customer would recommend this property

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 80%
94% Overall Rating

Anonymous
16 Jun 2017

Travel Type:
Alone

Trip Type:
City break, Sightseeing & culture, Visiting friends or family

Age Range:
18-24

Liked: It was right downtown easy to find and access with public transportation. The rooms were a good size at least the 4 bedroom I stayed in. I had a shower in the room and that was the extra money worth it. The free walk in tours were great and I got to know great people.

Customer would recommend this property


The property's response is

I am happy to hear you enjoyed your time with us! Thank you for taking the time to give us this feedback. Between the Mission District Tour, Chinatown Walking Tour, Social Movement Tour, Hills of SF, Bike the Bay, and Pub Crawl; we have a lot of ways to get your moving around the city! -MIke

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
12 Mar 2017

Travel Type:
With friends / other travellers

Trip Type:
City break, Sightseeing & culture

Age Range:
25-30

Liked: I liked the atmosphere and that there were many amenities onsite.

Customer would recommend this property


The property's response is

Thank you! I am pleased that you enjoyed your stay with us. -Michael Foyder, General Manager

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
01 Jan 2017

Travel Type:
As a family with children

Trip Type:
Family Holiday

Age Range:
18-24

Liked: Very organised, love the architecture, ergonomics, everything in its place, all facilitues were provided, beds comfortable, bathrooms clean, lits of bathrooms too, nice breakfast quick one, great rules to keep people in line, the tours alas cancelled due to weather. Quite flexible and safe in terms of waiting area before and after check in. I even got pri.t outs when i urgently needed one. Wifi free!

Disliked: The price was just a little higher than i was expecting to spend. But all goid in the end

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating


09 Oct 2016

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Age Range:
31-40

Liked: Very centrally located. The rooms are well equipped with a shelf with usb/power sockets. The hostel organised cycling tour was great.

Disliked: The location was central but there are quite a few homeless in the neighbourhood. Also when I stayed in Oct16 the construction nearby started at 07:30 - not a big issue for me, but night owls might be tired.

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 60%
91% Overall Rating

Anonymous
24 Aug 2016

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Age Range:
41+

Liked: Friendliness of staff.

Disliked: Expensive for an HI hostel...

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 80%
97% Overall Rating

Anonymous
13 Aug 2016

Travel Type:
Alone

Trip Type:
Business / conference, City break

Age Range:
25-30

Liked: Very clean. The rooms are well equipped and look new. Nice breakfast.

Disliked: Maybe not enough bathrooms/showers.

Customer would recommend this property

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