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Reviews of Dar Rabha Fez Hostel

41 Derb Seraj, Fez Medina, Fez, Morocco

Atmosphere 86%

Cleanliness 88%

Facilities 86%

Location 96%

Safety 90%

Staff 90%

Value 88%

Facilities

  • Air conditioning
  • Free Breakfast
  • Free Wi-Fi
  • Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Book Exchange
  • Cafe
  • Common Room
  • Currency Exchange
  • Free City Maps
  • Games Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Laundry Facilities
  • Luggage Storage
  • Restaurant
  • Telephone Fax Facilities
  • Tours/Travel Desk
  • Towels Included
  • WiFi

Important Information

* Cancellation: 1 day before arrival
* Payment upon arrival: Cash Only
* Check Out: 12pm. If later than 12.00pm an extra night will be charged.
* Breakfast: 8.45am - 10.45am
* No curfew
* No pets
* Taxes not included in price

Check-in / Check-out

Earliest check-in: 14:00

Latest Check-out: 12:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to Fez?

Contact us directly

Atmosphere 86%

Cleanliness 88%

Facilities 86%

Location 96%

Safety 90%

Staff 90%

Value 88%

Showing 61-61 of 61 reviews

49% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 80%
  • Facilities - 40%
  • Location - 60%
  • Safety - 40%
  • Staff - 20%
  • Value - 60%
49% Overall Rating

Anonymous
17 Mar 2013

Travel Type:
Alone

Trip Type:
Relaxation / spa

Liked: kitchen/cleaning ladies are very nice and work very hard.....

Disliked: front staff speaks very little english (does not undersatnd what ¨hot>¨mean as I wanted my coffee hot not luke warm) and when I tried to help them with one of their visitor becaues the staff was struggling with the language...the owner came and yelled at me for loosing a customer!! I was stunnedand shocked!! Then he started to tell me the dorm is not a female dorm which was not what he told me when I first arrived and wanted to stay 7 nighhts because it was a female dorm!! What shocked me the most was he said my dorm rate did not include breakfast and I looked at it again it clearly said breakfast included that is when I decided the owner has a problem...I left and told him that he can apply my last night rent to my breakfasts!!I have been hostelling 9 years all over the world from egypt to Jordan to Asia to all western European countries and never encounter sucha nasty owner!!


The property's response is

Thank you for your feedback. We sincerely apologise for your experience. Sometimes cultural differences translate to one party in a very negative way, when the other party deems it merely one small part in the course of conversation. We in no way excuse the behaviour you experienced, however hope this provides you with some explanation. We would love to welcome you back to Fez again & hopefully show you the best hospitality Morocco has to offer, to leave you with a more pleasant experience.

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