Reviews of Grid 9 Hotel Kuala Lumpur Hostel

Liked: Good Internet, dorm is not too big, girls can stay among girls in the room, the location is great because a train goes to the most 'important' tourist places

Disliked: my room has mould, the room is very small, the view outside the window is depressing, my bed looked very dirty and I had to put the sheets on, which I find strange for a hotel, the air conditioner is really loud, not much is going on in the shared facilities, the food is relatively expensive (they do not tell you about extra fees)

Liked: modern, 24/7 reception

Disliked: This property is s concerned about being hip and cool it forgets other aspects that make a guests stay great. When I arrived they could not find my reservation or balance owed. I went to my room and the lights did not work. I was given a different room and found long black hairs in my bed linen and on pillow case, the bed lined looked like it had not been changed from the previous guest or was just maybe old and yellowed in the center areas of sheets and pillow cases. The shower drain was clogged with disgusting amounts of hair and other gunk that I cleaned out (drain was very easy to clean not sure why their staff can't do it on a regular basis), it smelled so bad had to put it in a plastic bag and put in the hallway near the cleaning supplies the staff just leave in the hall every day. After my FIRST shower I was drying off with the towel provided and it started to get that funky towel smell. One evening at 1 am the wifi stopped working so I called the reception to report the problem and see if they could resolve the issue, the guy I talked to said there is nothing he could do and suggested I come down and use the computers in the common area, he even said it might not be working because a lot of people might be using it at the same time ( at 1am?). After telling him of my displeasure with is customer service he said he could maybe restart the router, after 15 minutes he had not restarted it so I went into the hallway and did it myself, problem solved by me AGAIN, They have a "gastropub" on the ground floor with prices that are decent,,but a little high. I was getting ready to order and then noticed in fine print at the bottom of the menu that prices do not include 16% in additional taxes, so I left and did not order, I took my business elsewhere. Do not play games with your guests and customers. List the prices honestly.

Liked: Ignoring the directions of Google Maps, it is actually a lot closer to China Town than expected and right beside a LTR line, which is really convenient when you're carrying two pieces of baggage around. There is a restaurant/cafe downstairs which is convenient for morning breakfast as it's good value for what you got.

Disliked: The room itself isn't huge and the TV only has three channels. The walls didn't seem very clean since they are painted white and reveal everything.

Liked: Great location (next to Monorail), great cafe/pub downstairs and communal areas. Very comfortable rooms at a great price. Wifi all throughout!

Disliked: Sometimes Wifi was patchy in rooms. More vegetarian options on the menu would be great!

Liked: Great clean room, very central location and good value

Disliked: Nothing

Liked: Nice pool table

Disliked: Nothing

Liked: Very clean & comfortable. Great value for money. Very trendy place!

Disliked: A little noisy next to the road.

Liked: The decoration and the way the hostel is made is nice. It looks urban and friendly. The rooms were clean the beds were super comfy and the bathroom was clean and nice.

Disliked: The room had no window (we did not stay at the hostel so it's fine, but what if fire occurs?) The restaurant downstairs does not serve dinner.

Liked: Great location, just a quick walk to China town for great food, and just across from a train station.

Disliked: On arrival the front of house staff on duty was rude, it seemed like we had interupted him. After a 14 hour flight it wasn't the greatest welcome.We also had to pay for the room as the hotel did not have any record of my booking. Which meant we ended up paying more also.

Liked: This place was clean and modern. Good place to catch up on sleep and close enough to China Town to walk there in 5 minutes. would stay there again. Friendly people :0)

Disliked: nothing