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Reviews of Emerald Palace Florence Hostel

Via Dell'Ariento, 2, Florence, Italy

Atmosphere 77%

Cleanliness 87%

Facilities 70%

Location 95%

Safety 87%

Staff 87%

Value 79%

Facilities

  • Air conditioning
  • Free Wi-Fi
  • Lockers
  • ATM
  • Bar APM-96
  • Bicycle Parking
  • Breakfast Not Included
  • Cafe
  • Common Room
  • Free City Maps
  • Free Internet Access
  • Fridge Freezer"
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Reception (limited hours)
  • Restaurant
  • Tea/Coffee Making Facilities
  • Tours/Travel Desk
  • Towels Not Included"
  • Towels for hire
  • WiFi

Important Information

*********Attention**********
Please read before you make you're reservation!

Lockout from 11.00 to 14.00 for cleaning
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

This is not a party Hostel!!!
Is forbidden to drink alcohol inside the building.

Breakfast available cost 5 €

Payment Only Cash!!

We do not accept credit cards!

Important!!! You must contact us if you will be late for your reservation. Otherwise, your reservation will be cancelled, and we will charge you for the bed.
Reception is open from 08:00am until 11:00am and from 14:00pm until 23:00pm. Check in is open until 00:00pm (latest), (If you arrive later than that you will be charged with 10 euros per hour of late)
winter time ..from 01 /11 until 30/03
reception close at 09.00pm

Lockout from 11.00 to 14.00 for cleaning
If you must arrive outside these hours, you must contact us in advance to work out the special circumstances.

Children allowed
Age restriction: Not over 50 years old

Check-in / Check-out

Earliest check-in: 14:00

Latest Check-out: 10:30

Policies

  • Age Restriction
  • Child Friendly
  • Credit Cards Not Accepted
  • Lockout
  • No Curfew
  • Non Smoking
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to Florence?

Contact us directly

Atmosphere 77%

Cleanliness 87%

Facilities 70%

Location 95%

Safety 87%

Staff 87%

Value 79%

Showing 11-20 of 47 reviews

86% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 60%
  • Safety - 100%
  • Staff - 100%
  • Value - 80%
86% Overall Rating

Anonymous
24 May 2013

Travel Type:
With friends / other travellers

Trip Type:
City break, Visiting friends or family

Liked: Good

Customer would recommend this property

94% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
94% Overall Rating

Anonymous
15 May 2013

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: Very clean, good and big rooms and bathroom (great shower). The breakfast was average, coffee and toast.There where big steps to get there so it's not that cool if you have heavy luggage. There is a cool market, mostly of leather just in the street below. The location is vey good, close to the terminal station and some of the main attractions. The wifi fails in the room but works good in the common área.The stuff is really nice.

Disliked: The stairs and the cold room.

Customer would recommend this property

83% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
83% Overall Rating

Anonymous
25 Apr 2013

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: Wifi worked in rooms, big bathrooms, no extra charge for lockers, very convenient location (close to bus and train). Staff was very helpful with pointing out the places to see, where to eat, and helped me find a laundrymat.

Disliked: Breakfast was just cookies so a little something more would be nice.

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 60%
91% Overall Rating

Anonymous
06 Apr 2013

Travel Type:
With friends / other travellers

Trip Type:
Sightseeing & culture

Liked: They actually have two places, one as shown in the website is very nice. It's like a flat so feels quite homely, very close to the Duomo. Our room was big, with our own bathroom and a great view! But they have another place where you might be put in without warning, is only so so and a bit farther away, about 5 mins walk from the place shown in the website; it's small and ordinary like normal hostels. We booked the private room with bathroom but the first night we stayed in this second property without our own bathroom. We got some money back but changing room on the second day is a pain!Most of the staffs there are nice, some are extremely helpful! I don't know what happened to the booking- it can be caused by the Hostel Booker system... So you better to email them to double check in advance!The facilities are okay. You can get internet access (In both places) even inside the bedroom, which is very useful! Hairdryer provided, towel cost £1 each. The bathrooms are clean enough. Breakfast provided, but in the nicer place (as shown in the website) provides milk, tea, coffee, toasts, butter and jams; another place only provides milk, tea, coffee and some biscuits (no toast). Lockers cost money and are only in the farther away place. (The nicer place doesn't have any lockers.) Payment can be by cash or cards, but if you pay by card you have to pay in the nicer place as the farther away place doesn't have a card machine.

Disliked: as my comments above..

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
91% Overall Rating

Anonymous
15 Mar 2013

Travel Type:
With friends / other travellers

Trip Type:
City break

Liked: Great location, super friendly staff and clean and modern bathrooms. Lockers in all of the rooms and free wifi.

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
02 Jan 2013

Travel Type:
With friends / other travellers

Trip Type:
City break, Sightseeing & culture

Liked: As it was the down season, they gave us the best room in the place! It was so spacious and beautiful with great views of the centre of town. Couldn't have asked for a better location.

Disliked: It might be stretching it a little calling this place a bed and breakfast. So far all the hostels we have stayed in elsewhere have provided a far more extensive breakfast. Here there was only spreads and bread. That really is the only complaint however as I would highly recommend this place otherwise.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
27 Dec 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Shopping, Sightseeing & culture

Liked: room is quite big, good location

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 40%
  • Safety - 80%
  • Staff - 80%
  • Value - 60%
66% Overall Rating

Anonymous
23 Dec 2012

Travel Type:
With friends / other travellers

Trip Type:
Sightseeing & culture

Liked: I have no idea!

Disliked: Very cold! And Manager wanted Only cash!

37% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 40%
  • Facilities - 20%
  • Location - 100%
  • Safety - 20%
  • Staff - 20%
  • Value - 40%
37% Overall Rating

Anonymous
10 Dec 2012

Travel Type:
With my spouse / partner

Trip Type:
City break, Sightseeing & culture

Liked: Location

Disliked: The heating was not working, and when we tried to make it work the staff got angry and yelled at us.For check in they make you go to a horrible place, it is not at the hostel location.


The property's response is

the heating system works is automatically the next time you put your hands in your back
Do not touch anything please is not a good education that you do it

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
24 Nov 2012

Travel Type:
With friends / other travellers

Trip Type:
City break, Sightseeing & culture

Liked: The view from the room was beautiful, and the hostel itself was centrally located and right by the train station. It was like a little oasis in the middle of Firenze.

Disliked: The early morning was a little loud with the market setting up.

Customer would recommend this property

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