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Reviews of Safestay London Elephant & Castle London Hostel

144-152 Walworth Road, London, England

Atmosphere 79%

Cleanliness 88%

Facilities 75%

Location 82%

Safety 87%

Staff 81%

Value 79%

Facilities

  • Free Wi-Fi
  • Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Adaptors
  • Bar APM-96
  • Cafe
  • Common Room
  • Cots available
  • Elevator
  • FLEXIBLENRR
  • Free City Maps
  • Games Room
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Iron / Ironing Board"
  • Jobs Board
  • Key Card Access
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Pool Table
  • Reading Light
  • Safe Deposit Box
  • Telephone Fax Facilities
  • Towels Not Included"
  • Vending Machines
  • Washing machine
  • WiFi

Important Information

Terms and Conditions

1. GENERAL
1. You do not have to be a member of any organisation to stay at Safestay however a valid photo ID such as passport, national identity cards, driver's licence, national military service card, etc. is required at check-in. Please note that student Cards are not accepted as valid ID.
2. Check-in. Rooms are available at 2pm on the day of arrival at Safestay London Elephant & Castle, Safestay London Holland Park and Safestay York, 3pm at Safestay Edinburgh. However you are welcome to drop off any luggage in the morning.
3. Check-out. Departing guests must remove all their belongings from their room, and check out, before 10am. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room and the room key card handed back to reception. Late check-outs will incur a charge of an additional night.
4. Upon check-in each guests will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of £5.00 per card.
5.Safestay London Elephant & Castle and Safestay London Holland Park operate a 30 day maximum stay policy, bookings will not be accepted for longer than 30 days in a 90 day period.

2. AGE RESTRICTION & ROOM ALLOCATION
1. Age restriction. Customers under the age of 16 are only permitted to stay in private rooms or shared rooms that are booked for the sole use of one family or a group of persons booked together and must be accompanied by an adult over the age of 18. Any person between the age of 16 and 18 years must be accompanied by an adult (over 18) staying in the same room or dormitory.
2. At Safestay we take great care to allocate beds in a way we think will be best for each booking. Please note that when making your booking online, there may be occasions when it might not be possible to allocate all guests in the same room. Please contact the relevant hostel reception by phone or email with the booking reference and we will be able to inform you if this is the case. Please contact us if you would like to guarantee a bottom bunk, which we are happy to provide, subject to availability. You'll find contact details on the Contact page of this website or on each individual property's information page.

3. PAYMENT POLICY
1. Online bookings are charged a 10% non-refundable deposit.
2. For all other bookings (i.e. telephone, email, fax or walk-ins), we will require you to provide valid credit card details when making your reservation in order to guarantee your booking.
3. The balance owing will be due in full upon arrival, payable by debit, credit card.
4. If your booking is being paid for with a third party credit card we will require written authorisation to be provided by the card-holder.
5. We offer no credit facilities. All bookings must be paid for in full upon arrival.
6. Please note that we do not accept cheque, Laser Card or American Express. We are unable to take Electron or Solo cards via email, fax or telephone, however you can swipe these cards at check-in.
7. If any payment under these terms and conditions is not met, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services provided to you by us. We will however inform you in writing prior to any such action.

4. AMENDMENTS & CANCELLATIONS
1. We have a 24 hours cancellation policy. All notifications to cancellations must be made by 2pm on the day prior to arrival. Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay, and all subsequent nights, if any, will be cancelled.
2. Any amendments to your bookings must be made at least 24hrs prior to arrival. We will try and accommodate your amendments subject to availability.
3. Refunds will only be given for any subsequent nights if payment has already been made and the above terms and conditions met.
4. Cancellations must be made in writing, either in the form of a letter, fax or email. We do not accept cancellations made by telephone.
5. Early departures are not eligible for refund under any circumstances.
6. In the case of a late departure (after 10am), Safestay reserves the right to charge for a further night's stay at the appropriate bed rate.

5. GUEST BEHAVIOUR
1. The comfort of all of our guests is of paramount importance. Any guests who in the opinion of our staff compromises the comfort, safety, or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be issued a refund.
2. Guests are expected to respect other guests, staff, local residents and property.
3. We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hostel's property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest's credit / debit card, or to send an invoice for the amount to the registered address. We will of course make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
4. We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without our prior consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or to send an invoice for the amount to the registered address.
5. Smoking is not permitted anywhere within the Safestay premises. Any guest found smoking within the building will be charged a fee of £250.00 in order to cover the extensive cost of restoring the room to a smoke-free condition.
6. Further failure to comply will result in the guest(s) being asked to leave the premises immediately and will not be offered a refund. If you wish to smoke please ask our reception staff on arrival about designated smoking areas.

6. PERSONAL PROPERTY
1. Guests are asked to use the secure lockers provided in each room, the safety deposit boxes at reception or the luggage store. Padlocks are available to purchase at reception.
2. It is the guest's responsibility to ensure that their personal belongings are secure at all times. Safestay accepts no liability for the loss, theft or damage to property however sustained or caused.
3. Lost property will only be kept for one month, if it is not collected within a month it will be given to a local charity.

7. YOUR INFORMATION
1. Safestay shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we may make available from time to time. If you do not wish to receive such information please let us know by emailing us or by writing to us at Safestay, John Smith House, London, SE17 1JL.

8. OVERSIGHTS & ERRORS
1. Any oversights or errors in sales literature, on the website, third party websites, order forms, quotations, price lists, order acknowledgements, despatch notes, invoices or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

9. DISCRETION
1. All bookings are subject to availability and Safestay reserves the right to decline any booking at its discretion.

Safestay has a maximum stay policy of 30 days. You are welcome to come back to Safestay, but with a minimum 1 months rest period. Or why don’t you take advantage and visit one of our other locations in London, York or Edinburgh.

This property may pre-authorise your card before arrival.

Check-in / Check-out

Earliest check-in: 14:00

Latest Check-out: 10:00

Policies

  • Age Restriction
  • Child Friendly
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Pet Friendly"
  • Taxes Included

Group booking?

Group of 15 or more traveling to London?

Contact us directly

Atmosphere 79%

Cleanliness 88%

Facilities 75%

Location 82%

Safety 87%

Staff 81%

Value 79%

Showing 1-10 of 154 reviews

86% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 100%
  • Staff - 60%
  • Value - 100%
86% Overall Rating


05 Aug 2017

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Age Range:
18-24

Liked: Everything

Customer would recommend this property

89% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 80%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
89% Overall Rating

Anonymous
16 May 2017

Travel Type:
With a large group / tour

Trip Type:
Sightseeing & culture

Age Range:
18-24

Liked: friendly staff, cleanliness and the breakfast

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
86% Overall Rating

Anonymous
05 Apr 2017

Travel Type:
Alone

Trip Type:
Work / volunteering

Age Range:
31-40

Liked: it was very modern, excellent location, great staff

Disliked: the noise at nighttime. each night there was a lot of noise from the room above even with earplugs. a few more showers would be better

Customer would recommend this property


The property's response is

Hello Aisling
Thank you very much for taking the time to review our property.
Glad you liked it, but sorry that other parts of your Safestay experience was not all great.
Hope this has not put you off from a return visit soon.
Regards
Jose
Safestay Elephant & Castle

60% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 20%
  • Location - 80%
  • Safety - 80%
  • Staff - 80%
  • Value - 20%
60% Overall Rating

Anonymous
25 Nov 2016

Travel Type:
Alone

Trip Type:
Partying / nightlife, Sightseeing & culture, Visiting friends or family

Age Range:
25-30

Liked: Hostels is new so furniture looks still nice. Location is good to get around London

Disliked: The price were very high to be a hostel, probably increased for the week-end.Rooms where bit uncomfortable: no enough hangers, no connection for charge your mobile next to the bed. There were no lockers available for ur wallet or documents but only cages for you luggage. Tawls not included in the price. No kitchen. Elevators out of service.


The property's response is

Hello
Thank you for sharing your review of Safestay.
I was disappointed to learn that some aspects of your visit did not live up to expectations. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our guests.
Again, please accept my apology and i hope that this hasn't put you off a return stay with us again.
Kind Regards
Guest Relations

80% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 100%
  • Staff - 80%
  • Value - 80%
80% Overall Rating

Anonymous
22 Oct 2016

Travel Type:
Alone

Trip Type:
Business / conference, City break, Sightseeing & culture, Work / volunteering

Age Range:
25-30

Liked: Every thing was very clean

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
04 Dec 2015

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: Property was really clean and modern. I liked that there was outlets in the room and curtains for each bed for privacy. Showers and toilets were clean.

Disliked: Nothing.

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 60%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
91% Overall Rating

Anonymous
02 Oct 2015

Travel Type:
With friends / other travellers

Trip Type:
Partying / nightlife

Liked: everything!! really nice backpackers!

Disliked: nothing

Customer would recommend this property

89% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 80%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
89% Overall Rating


17 Aug 2015

Travel Type:
Alone

Trip Type:
Sightseeing & culture, Visiting friends or family

Liked: I like the individual washrooms and the huge lockers under the beds. The curtains on each bed also gave you privacy and helped to block out the overhead light.

Disliked: The breakfast at £4 was not great, IMHO, and the curtain rod on the top bunk made it difficult to get into bed. It would also have been nice to have a power outlet on the top bunk, as the only power outlets were near the floor.

Customer would recommend this property

69% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 60%
69% Overall Rating

Anonymous
04 Aug 2015

Travel Type:
With friends / other travellers

Trip Type:
Sightseeing & culture

Liked: I really enjoyed the design of the place, clean-ish, I think I would preferred if they mopped the floor in the dorms everyday. Showers and bathrooms were clean. It seems like a sketchy area, but I was not hassled. Easy access to the airport. Total time takes about an hour if you don't take the express train. Take Heathrow to Piccadilly Circus, change to the bakerloo line that is going towards elephant and castle. Just a 5 min walk to Elephant and Castle underground, there's also a bus stop right outside as well. Staff was friendly, for the most part!

Disliked: The WiFi does suck. And rooms have not much ventilation. I would suggest they offer hot water for free. If you want tea or something. Also for the price they should include breakfast.

Customer would recommend this property

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
94% Overall Rating

Anonymous
28 Jul 2015

Travel Type:
Alone

Trip Type:
Backpacking / gap year, City break, Shopping, Sightseeing & culture

Liked: Nice hostel in such a cool location.

Disliked: Rooms are ensuite with shower which are really small unfortunately.

Customer would recommend this property

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