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Reviews of The W14 Hotel & Bar London Hostel

16-22 Gunterstone Road, West Kensington, London, England

Atmosphere 65%

Cleanliness 64%

Facilities 62%

Location 81%

Safety 77%

Staff 76%

Value 73%

Facilities

  • Air conditioning
  • Free Breakfast
  • Free Wi-Fi
  • Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Adaptors
  • Airport Transfers
  • Bar APM-96
  • Cable TV
  • Cafe
  • Currency Exchange
  • Free City Maps
  • Free Internet Access
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Key Card Access
  • Linen Included
  • Luggage Storage
  • Parking
  • Postal Service
  • Safe Deposit Box
  • Tea/Coffee Making Facilities
  • Telephone Fax Facilities
  • Tours/Travel Desk
  • Towels Included
  • Vending Machines

Important Information

for the Olympics period between 20thJuly until 18th August.

All rooms booked for the above period only, the following policy applies.

Prepayment: The total price of the reservation will be charged on the day of booking and is....
Non - Refundable
Non-Cancellable
Non - Transferable
Non - Commisionable
Taxes and service charges: 20 % VAT is included.

Check-in / Check-out

Earliest check-in: 14:00

Latest Check-out: 10:30

Policies

  • Credit Cards Accepted
  • No Curfew
  • Taxes Included

Group booking?

Group of 15 or more traveling to London?

Contact us directly

Atmosphere 65%

Cleanliness 64%

Facilities 62%

Location 81%

Safety 77%

Staff 76%

Value 73%

Showing 41-50 of 84 reviews

43% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 100%
  • Safety - 20%
  • Staff - 20%
  • Value - 20%
43% Overall Rating

Anonymous
19 Jan 2012

Travel Type:
Alone

Trip Type:
City break

Liked: The bathrooms, although, because I was so upset, I didn't get to use them. It was clean, everything LOOKS good . . . Pity about the staff and illegality (I am sure it MUST be illegal . . .)

Disliked: The 'fully equipped kitchen' has no mugs and very little cutlery, and can only contain about four people. There is no seating area and you are not supposed to eat and drink in the bar area unless you have bought it there, so you are expected to eat it in your bedroom. If there is more than one person in there you have to manoeuvre around each other. One very small room for so many people. The staff are not friendly and I would say they might even be operating illegally. Some of their restrictions certainly seem very strange, like you are not supposed to receive mail, and they don't 'support' housing benefit. It is also not safe. Personally I had men outside my ground floor room looking onto the street, with a curtain that didn't cover the window properly, shouting 'kill her' and laughing and jeering in the most frightening ways, and the staff did nothing to stop it or to help me, didn't call the police or anything. They sounded like religious extremists, maybe Muslim, seemed to be the suggestion. The staff were very irresponsible and rude, and deliberately and abusively dishonest. They themselves were harassing me, as well as these men.On Saturday I tried to use the internet in the internet cafe, and i closed the door because the staff were shouting outside. Someone opened it, I closed it again and this happened several times. I said I wanted it closed because they were shouting so much, and they said I shouldn't even be in there anyway and would I please go to another room. I said they had been harassing me since I got there and he tried to escalate it saying if you don't like it here, leave. I pointed out that some people wanted to use the internet for work and not only pleasure and that I wanted privacy, he said 'I know what YOUR work is', which was untrue because I hadn't told him. Suddenly the internet became unavailable and I wasn't able to connect for the rest of my stay, even when it became available again. He said he had given me a downstairs bedroom out of respect, which in some ways appeared to be true, but when I said that the curtain doesn't cover the bottom of the window he said that wasn't his problem. He was just a liar and psychologically invasive and religiously harassing, first he said he was the owner but today he said he wasn't and wouldn't give his name. When I tried to insist he said he would call the police if I didn't go, but when I said 'call them' he just went back to being demeaning and insulting and extremely unpleasant. He tried to keep me engaged in a verbal run-around. He is a little babyfaced thing in a sharp suit with a smart haircut and perhaps he can get away with this kind of thing with most people. I was distressed throughout my stay. He was very emotionally manipulative and had ME feeling guilty.They had rules and regulations all over the place. He told me it wasn't a 4 star hotel and said he had customers to deal with, as if I wasn't a customer and was nothing, just a nuisance. People should be properly respected whether they are paying £11 or £1000.

80% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 80%
  • Safety - 80%
  • Staff - 60%
  • Value - 100%
80% Overall Rating

Anonymous
16 Jan 2012

Travel Type:
With friends / other travellers

Trip Type:
City break, Shopping, Sightseeing & culture, Visiting friends or family

Liked: The hostel is located 5-10mins walking distance from an underground station and it is in a relatively safe neighbourhood. Very nice common room. The 6 bedded dorm room had lockers available, although small. In house restaurant serving decent Indian food.

Disliked: Some members of staff were not very approacheable. The kitchen was quite small considering the size of the hostel, but I think many prefered simply eating at the in house restaurant. Washrooms were quite clean but not heated, therefore getting in and out of the shower was a dread - probably not a problem when it's warmer outside, but quite an unpleasant experience in the middle of winter.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
01 Dec 2011

Travel Type:
Alone

Trip Type:
City break

Liked: Great bar, pretty good variety of breakfast which is included in the price!

Disliked: Since the hotel is located in residential area it was a bit difficult to find.

Customer would recommend this property

60% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 60%
  • Safety - 60%
  • Staff - 60%
  • Value - 60%
60% Overall Rating

Anonymous
26 Nov 2011

Travel Type:
With friends / other travellers

Trip Type:
City break

Liked: It was clean for a hostel.

Disliked: Skip the breakfast.

Customer would recommend this property

20% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 20%
  • Facilities - 20%
  • Location - 20%
  • Safety - 20%
  • Staff - 20%
  • Value - 20%
20% Overall Rating

Anonymous
21 Nov 2011

Travel Type:
With friends / other travellers

Trip Type:
Family Holiday

Liked: Not a damn thing.

Disliked: It was a rat-hole. Filthy to the max. The tub for the shower was an absolute death trap-it slopped downwards, there was no side railing or anything to help you get in and out of the tub and there was nothing on the tub to prevent you from slipping and sliding all over it. The "housekeeping" was a joke; floors were not swept, sheets not changed, covers were just thrown over the bed, sinks not cleaned, toilets not cleaned and good luck to you finding toilet paper. it was absolutely disgusting and I am livid they charged me so much for their festering dungheap.

86% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 60%
  • Value - 80%
86% Overall Rating

Anonymous
21 Nov 2011

Travel Type:
With my spouse / partner

Trip Type:
Sightseeing & culture

Liked: Real close to two tube stations (

Disliked: Had tv in room but had to put down a deposit to use it

Customer would recommend this property

71% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 40%
  • Safety - 100%
  • Staff - 60%
  • Value - 100%
71% Overall Rating

Anonymous
11 Nov 2011

Travel Type:
With friends / other travellers

Trip Type:
Work / volunteering

Liked: showers, security, breakfast, free-wifi, bar, lounge, jacuzzi, terrace...

Disliked: no microwaves, no paper in the kitchen, very small kitchen

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
11 Nov 2011

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Great, clean space and very nice lounge, social areas. Mix of all ages and nationalities.I found a couple of people giving the place a hard review, but each of these had never stayed in a hostel before and were expecting hotel service on a budget. Honestly a lovely hostel with everything you need and in a very english pretty english setting. I hope to stay here again once they are not fully booked :(

Disliked: nothing

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
91% Overall Rating

Anonymous
10 Nov 2011

Travel Type:
Alone

Trip Type:
City break

Liked: Really close to the tube-station, very quiet area and good area - felt absolutely safe! Place was for this price really value for money.

Disliked: It was a bit mouldy in the bathrooms - and if I book an Ensuite I expect a toilet as well.

Customer would recommend this property

57% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 40%
  • Facilities - 40%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 40%
57% Overall Rating

Anonymous
06 Nov 2011

Travel Type:
With my spouse / partner

Trip Type:
Events / festivals, Shopping, Sightseeing & culture

Liked: It's located near the subway station. Nice places to hang out in the hotel.

Disliked: Room wasn't ready for us at chen-in time and room cleaning wasn't as good as you would like it to be. You can hear everything trough the walls, they are very thin, so in the mornings it was hard to sleep with the cleaning team working.

Customer would recommend this property

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