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Billabong Hostel Phnom Penh Hostel

5 Street 158, Phnom Penh, Cambodia

Facilities

  • Air conditioning
  • Free Wi-Fi
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bar APM-96
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Cafe
  • Ceiling fan
  • Cots available
  • DVDs
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Hair Dryers
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Meeting Room
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Postal Service
  • Reading Light
  • Restaurant
  • Safe Deposit Box
  • Swimming Pool
  • Tea/Coffee Making Facilities
  • Tours/Travel Desk
  • Wheelchair Friendly

Important Information

All bookings are Non-Refundable.
If cancelled, modified or no show later, the full balance will be charged.
Precharge will be processed once the booking is created.

~ Check In from 1pm and Check Out by 11am
~ Child Policy: Children aged 2 years or younger stay for free
~ Cancellation Policy: Prepayments are non-refundable. All prepayment will be forfeited as cancellation fee. The Company must be notified by email of any cancellation of reservation. However, at the sole discretion of Company, refunds may be given due to extenuating circumstances.
~ Rm50 refundable deposit required upon check in
~ Room rates has to be fully paid upon check in
~ No towels are provided for dormitory beds
~ Transport: We are pleased to arrange for someone to pick you up or drop you off at the airport. Please book this in advance.



Thank you for choosing to stay at Travel Hub Guesthouse. We look forward to welcoming you to the guesthouse. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Agreement

By placing a booking on any channel undoubtedly accepts the terms and condition of Travel Hub Guesthouse and it shall be binding to the guest and the guesthouse over the course of stay.



Prices

The price includes accommodation and free breakfast.



Confirming a booking

Bookings made online may be subject to differing terms and conditions at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet. As for group bookings, a 50% booking deposit is required to confirm the booking. An email from the administrative department of Travel Hub Guesthouse will be sent to you along with an invoice and also the banking details for the transfer. We are allowed to void any bookings necessary and an a notification email will be sent to you before the date of arrival. For the guesthouse to be overbooked, we will refer you to another guesthouse which are at the equal booking rate.



Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases. In the event of a cancellation up to 24 hours prior to the scheduled date of arrival no charge will be made. If you cancel your reservation within 24 hours of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made. Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.



Check-in & Check Out Policy

Check-In Time: 1400hrs - 0000hrs Check Out Time: 1200hrs

Early check-In or Late-Check out is subjected to bed/room availability on the relevant day, to be reconfirmed with the front office staff. A levy is chargeable for early check-in from 0700 to 1200 hours and late check-out from 1200 to 1800 hours. Room not occupied by 2200 hours will be seen as No Show, unless prior arrangement has been made. Upon check out, the room key has to be given back to the reception in order to be given back the key deposit.



Stay Extension

To request for an extension, please do so one day before you leave before 5pm. Failure to do so would not guarantee you a spot. Extension is also based on availability and you will be charged the desk rate. Rates which are obtained from the internet in the initial booking may not be considered.

Smoking

Smoking is not allowed in all of the rooms in the guesthouse. Designated areas at the bar and the guesthouse smoking area is only permitted for smoking.

Damages and Breakages

Please take care when staying in our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask is that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant. Eating meals in rooms is not allowed as they can leave lingering smells and can cause staining if the food comes into contact with bedding or carpets etc. Consumption of alcohol is not permitted in your rooms.

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at RM10.00 per set. Request to open your door by the reception requires a payment of Rm 10.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Termination Policy

Travel Hub Guesthouse reserves the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

Privacy Policy

Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party

Check-in / Check-out

Earliest check-in: 14:00

Policies

  • Age Restriction
  • Credit Cards Accepted
  • No Curfew
  • Taxes Included

Group booking?

Group of 15 or more traveling to Phnom Penh?

Contact us directly

Shared Rooms

Deluxe 8 Bed Mixed Dorm

Sleeps 8

Room types

Shared Room

Bathroom

Shared Bathroom

Grade

Deluxe

Deluxe 8 Bed Female Dorm Ensuite

Sleeps 8

Room types

Shared Room

Bathroom

Private Bathroom

Grade

Deluxe

Deluxe 10 Bed Mixed Dorm Ensuite

Sleeps 10

Room types

Shared Room

Bathroom

Private Bathroom

Grade

Deluxe

Deluxe 6 Bed Mixed Dorm Ensuite

Sleeps 6

Room types

Shared Room

Bathroom

Private Bathroom

Grade

Deluxe

Deluxe 10 Bed Female Dorm Ensuite

Sleeps 10

Room types

Shared Room

Bathroom

Private Bathroom

Grade

Deluxe

Deluxe 6 Bed Female Dorm Ensuite

Sleeps 6

Room types

Shared Room

Bathroom

Private Bathroom

Grade

Deluxe

Private Rooms

Standard Single Private Ensuite

Sleeps 1

Room types

Private Room

Bathroom

Private Bathroom

Grade

Standard

Standard Single Private Ensuite

Sleeps 1

Room types

Private Room

Bathroom

Private Bathroom

Grade

Standard

Superior Twin Private Ensuite

Sleeps 2

Room types

Private Room

Bathroom

Private Bathroom

Grade

Superior

Deluxe Double Bed Private Ensuite

Sleeps 2

Room types

Private Room

Bathroom

Private Bathroom

Grade

Deluxe

About Billabong Hostel Phnom Penh

The Travel Hub Guesthouse is conveniently located close to the City Center in the heart of Kuala Lumpur. Our lobby and accommodations are all handsomely appointed with comfortable furnishings blended with the modern conveniences of today.

Our guests are provided with free Wifi, Internet access, air conditioning, and all conveniences. We also provide free breakfast, tea and coffee (unlimited). Plus a friendly staff is always available to assist you.


We arrange airport drops but CANNOT do airport pickups.
Please print out the directions to the Travel Hub - this will help the taxi driver.

Accommodation Information

We arrange airport drops but CANNOT do airport pickups.
Please print out the directions to the Travel Hub - this will help the taxi driver.

Cancellation Policy

Customers can cancel their reservation free of charge up to 7 days before arrival. After this date, charges will be applied by the property up to the first nights cost of the reservation, unless otherwise stated in the property’s conditions. Deposits paid are non refundable.