Website feedback

Reviews of Koala Beach Resort Cairns Cairns Hostel

137 Lake Street, Cairns, Australia

Atmosphere 63%

Cleanliness 58%

Facilities 58%

Location 87%

Safety 67%

Staff 78%

Value 77%

Facilities

  • Air conditioning
  • Free Wi-Fi
  • Bar APM-96
  • Cafe
  • Ceiling fan
  • Dryer
  • Free City Maps
  • Free Parking
  • Fridge Freezer"
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Meals available
  • Outdoor Swimming Pool
  • Parking
  • Reception (limited hours)
  • Restaurant
  • Shuttle Bus
  • Swimming Pool
  • Tea/Coffee Making Facilities
  • Tours/Travel Desk
  • Towels Not Included"
  • Towels for hire
  • Washing machine
  • WiFi

Check-in / Check-out

Earliest check-in: 14:00

Latest Check-out: 10:00

Policies

  • Taxes Included

Group booking?

Group of 15 or more traveling to Cairns?

Contact us directly

Atmosphere 63%

Cleanliness 58%

Facilities 58%

Location 87%

Safety 67%

Staff 78%

Value 77%

Showing 11-17 of 17 reviews

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
19 Jun 2013

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: Safety and friendly atmosphere

Disliked: nothing it was great

Customer would recommend this property


The property's response is

Thank you for your review! We love that you loved staying with us, and we're especially happy you took the time to leave us some positive feedback. Enjoy the rest of your travels, until we meet again :)

91% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
91% Overall Rating

Anonymous
10 Jun 2013

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, City break, Partying / nightlife, Sightseeing & culture

Liked: The location and it is a hotel with air conditioning and bathrooms in our room.Staff are great and especially the local knowledge with tours. They book what ever you want and have done most of the tours. Just a 2 minute walk to everything you need.

Disliked: They didnt have a bar but the really popular bars are 2 minute safe walk so no problem.

Customer would recommend this property


The property's response is

Thank you so much for your review! We do our best to be helpful, especially to test all the local trips for quality control - it's a tough job, but some one has to to do it! We hope you enjoy the rest of your travels in Australia, and if you're ever back in Cairns we would love to have you stay again.

60% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 60%
  • Facilities - 40%
  • Location - 100%
  • Safety - 80%
  • Staff - 20%
  • Value - 80%
60% Overall Rating

Anonymous
09 May 2013

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: close to the CBD

Disliked: unfriendly staff and the accommodation looks like a prison


The property's response is

Thank you for your review. We value your feedback, and are sad that you did not 100% enjoy your stay. If you are ever back in Cairns, we would love to have you again - we think you'll be surprised and impressed! Best of luck with your future travels.

60% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 40%
  • Facilities - 40%
  • Location - 80%
  • Safety - 60%
  • Staff - 80%
  • Value - 80%
60% Overall Rating

Anonymous
20 Apr 2013

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: It is cheap and well-located.

Disliked: The hygiene is quite bad. Cockroaches are spotted in the bathroom. Ants are crawling in the room and sometimes on the bed. Room is dark as illumination is not good.

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
09 Feb 2013

Travel Type:
Alone

Trip Type:
City break

Liked: Great place, very close to everything. Great staff and service. Rooms were clean and tidy, great for the price.

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
21 Jan 2013

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: The staff are so helpful and kind, the room was the one of the nicer hostel's i have stayed in along the east coast and would def recommend it for the price!

Customer would recommend this property

51% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 20%
  • Facilities - 40%
  • Location - 80%
  • Safety - 60%
  • Staff - 80%
  • Value - 60%
51% Overall Rating

Anonymous
13 Mar 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Beach / sunbathing, Partying / nightlife, Relaxation / spa, Sightseeing & culture

Liked: The staff were nice and the location was reasonable.

Disliked: The property looks nothing like its photos which must have been taken a few years back. The rooms are dark, dingy and could do with a thorough cleaning, the bathroom especially. The kitchen is even worse with ants on every single surface and even in the microwave and kettle, utterly disgusting. There werent many people at the hostel so it would be a terrible place to meet people, except for what would appear to be locals who are around constantly and will repeatedly ask to borrow things which doesnt add to a relaxing atmosphere. I would highly recommend staying anywhere else and would have to say this hostel is the worst ive stayed in out of nearly 50 in the last 4 months.

Check Availability