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Customer Terms & Conditions

To see our full Terms & Conditions read below (The Legal Stuff). However, here is a summary of the key points to make easier reading.

  • We act as a booking agent on behalf of our Supplier(s). We do not operate any of the services ourselves. For all bookings your contract will be with the Supplier(s) concerned. The supplier's booking conditions will apply to your contract.
  • We recommend that you reconfirm your booking with the property prior to arrival. This assists the property in preparing for your arrival, i.e. check-in times.
  • Upon confirming a reservation, you agree to make a non-refundable and non-transferable payment to HostelBookers in addition to any booking fees in effect at the time of booking. You will be responsible to pay the Supplier(s) concerned for the balance which will be due either to us or on arrival at your accommodation. Full details will be advised to you during the booking process.
  • Any cancellations must be made directly with the supplier in accordance with their cancellation policy (detailed in their terms and conditions) and as advised to you during booking. Non-arrival may result in the cancellation of your entire reservation and applicable cancellation charges may be applied. Should a member of your party not travel, the “non-refundable” payment made to HostelBookers by that person is not transferable to another member of your party.
  • Payments made to HostelBookers are non-refundable & non-transferrable in the event of you cancelling or amending a booking.
  • Every effort is made to ensure that the Supplier(s) process your booking correctly, though in the unlikely event of a problem arising, our liability is limited to the payment made to HostelBookers only.
  • Customer ratings & reviews shown on the website are the aggregated opinions of customers who have booked through HostelBookers, stayed at the accommodation and completed and returned a feedback form to us upon their departure.

THE LEGAL STUFF

The following Booking Conditions form the basis of your relationship with HostelBookers.com Ltd. Please read them carefully as they set out our respective rights and obligations. These Booking Conditions apply to all bookings that you make with us as set out in more detail herein.

Please note:

We act as agent only in respect of all bookings we take or make on your behalf. We accept no liability in relation to any contract you enter into or for any accommodation or any other service that you book or for the acts or omissions of any accommodation or other service provider or other person(s) or party(ies) connected with the accommodation or other service (‘Suppliers’). For all bookings your contract will be with the Supplier of the accommodation or other service concerned. The Suppliers’ booking conditions will apply to your contract as well as any terms and conditions of any other booking intermediary. These terms and conditions may limit and/or exclude the Suppliers liability to you. In making a booking, you are deemed to agree to all these conditions. Copies of these terms and conditions are available from us on request.

You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended.

References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean HostelBookers.com Ltd.

English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Our liability

We endeavour to check the accuracy of information published on this website with the Supplier(s) concerned. You should note however that we do not warrant that such information will be error free and in using this website you acknowledge that the information provided may include inaccuracies and / or typographical errors.

We act as a booking engine and intermediary for the Supplier(s) concerned. We are not a party to the agreement between you and the Supplier(s) and have no responsibility or liability to you in respect of the terms of that contract.

We recommend that you ensure that the Supplier(s) terms and conditions are to your satisfaction prior to booking because HostelBookers does not warrant their contents.

The listing of any accommodation premises or other service on this site is not and should not be taken to be a recommendation from HostelBookers, or a representation that the premises or other service will be suitable for the users purpose.

We shall not be liable to you in the event that the accommodation or other service is not suitable for your purpose.

Prices

We endeavour to ensure that all the information and prices on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. We reserve the right to amend the price of unsold arrangements at any time and correct errors in the prices of confirmed arrangements.

The strike through price represents the highest price at which this bed has been available for a reasonable period of time on any distribution channel the property uses to sell its beds to the UK marketplace (this website, the property’s own website and other UK hostel booking agents or distributors).

Payment

Upon making a booking, you agree to make a non-refundable payment to HostelBookers. The total payable will be charged in British Pounds. Where this currency differs from the currency of the accommodation provider, we have converted the amount due in accordance with our standard currency conversion rates.

The balance of the cost of any booking for accommodation is payable to the accommodation provider together with payment in respect of charges for any additional services subsequently contracted for with the provider and, where applicable, payment of the provider's service charges and taxes specified in the accommodation supplier’s terms and conditions. The balance of the cost of any booking of any other service, or for accommodation if detailed during the booking process and advised in writing, will be payable to us not less than 35 days prior to the date that the services are to be provided. If you do not make full payment on time, the Supplier concerned may treat your booking as cancelled by you and impose cancellation charge (please see the Supplier’s terms for full details).

Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for any arrangements will be held on behalf of the supplier(s) concerned.

Confirmation

Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your arrangements on behalf of the Supplier(s) concerned by issuing a confirmation email. Please check this email carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. As we act only as agent we will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out.

A binding contract between you and the supplier concerned comes into existence when we send your confirmation email on the supplier’s behalf to you and the terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract. We suggest that you check and confirm with the Supplier(s) concerned the precise terms and conditions upon which they make the booking available to you.

The reservation numbers included on your confirmation should be quoted to the Supplier(s) concerned in all enquiries, cancellations or amendments to the reservation.

Special Requests

If you have any special requests please contact the Supplier(s) concerned and advise them at the time of booking. Neither we nor the Supplier(s) concerned can guarantee that they will be met. Further, if the Supplier(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect.

If you or any member of your party has any medical problem or disability which may affect your booking, please advise the Supplier(s) concerned before we confirm your booking so that they can advise as to the suitability of the chosen arrangements.

Cancellations and amendments to confirmed bookings by you

If you need to cancel or amend a confirmed booking, cancellation/amendment charges will generally be payable. The amount of such charges varies according to the time your notice of cancellation is received by the Supplier(s) concerned before departure. Please check the supplier’s terms and conditions. Non-arrival may result in the cancellation of your entire reservation and applicable cancellation charges may be applied.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

Any changes to your reservation must be notified to and agreed with the Supplier(s) concerned directly, and are at their discretion.

Cancellations & amendments to confirmed bookings by the Supplier(s) concerned

We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Supplier in relation to any alternative arrangements offered by the Supplier but we will have no further liability to you.

Circumstances beyond our control

Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the Supplier in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Behaviour

You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the Supplier(s) concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

Credit / Debit card transactions

HostelBookers makes all reasonable efforts to ensure that card transactions are secure. However, if unauthorised charges appear on the credit /debit card (statement) you have used on HostelBookers at any time during or after you have made your reservation, conducted your transaction, or disclosed your credit / debit card details on the website, HostelBookers shall not be liable or responsible in any way in respect of any damage or loss of whatever nature, suffered by you arising from or in any way connected with the use, transaction or disclosure of the card details.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

Passports and visas

You are recommended to check the up to date position on visa, passport and health requirements, with the Supplier(s) concerned, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

Complaints

If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any accommodation owner for whom we are not responsible) is limited to the payment made to HostelBookers in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that our employees whilst acting in the course of their employment.

Responsibility

Your contract for the supply of accommodation is with the accommodation supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the accommodation. Our responsibilities are limited to making the booking in accordance with your instructions. We will not be responsible:

  1. where the accommodation cannot be provided or cannot be provided as described due to circumstances beyond ours or the applicable supplier’s control;
  2. where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking;
  3. for any information about the accommodation that we pass on to you in good faith;

Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any accommodation supplier for whom we are not responsible) is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

RESTRICTED NATIONALS

  1. You hereby confirm and represent to HostelBookers.com that you are not a national of Cuba (a "Restricted National") and acknowledge that use of the website by or on behalf of a Restricted National is prohibited; and
  2. You hereby confirm and represent to HostelBookers.com that if you are a national of Iran, Syria, Sudan or North Korea ("Other Restricted Territory") that your credit card is not issued through an "Other Restricted Territory" nor is your booking made while you are present in an "Other Restricted Territory".
  3. You hereby confirm to HostelBookers.com that you will not use this website for any purpose that is unlawful or prohibited by these Terms.