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  • What is a private room?
    A private room is a room that is not shared with other people from the hostel – in other words, you book and pay for all the beds in the room. If you are traveling alone, for example, but want to book a double room, you must pay for two people in order to book the whole room. (That's why the option to book for one person in a double room, for example, isn’t available in the select box.)

    How do I book a private room?
    To book, select the number of people you want to book for from the box next to your chosen room (remembering that you must book all the beds in a room!). Check that your arrival date and the number of nights are correct, and then click on the ‘Book Rooms’ button. This will take you to our secure payment page to complete your booking.

    You can book as many dormitory and private rooms as you want:
    If you are looking to book for more than 10 people, though, you may get a better deal by using our Group Enquiry form.

    The prices given are per person not per room.
    In some cases (public holidays, festivals, major events etc.), the prices of rooms may be higher for certain days. They will be shown on the ‘Checkout’ page before you confirm the booking.

    Do private rooms have their own bathrooms?
    As a general rule, bathroom facilities are shared unless it says otherwise. A room with its own exclusive bathroom (as opposed to a bathroom shared with other rooms) will have ‘ensuite’ written next to it, e.g. ‘Private Double (ensuite)’ or ‘6 Bed Dorm (ensuite)’.
    Please note: ‘Private room’ is different to ‘Private bathroom’.

    Ensuite - Is a room with its own bathroom
    Single - Is a private room with one (single) bed for one person
    Double - Is a private room with one (large) bed for two people
    Twin - Is a private room with two single beds for two people

  • What facilities are available at HostelBookers properties?

    All properties at HostelBookers have a range of different facilities for guests and a full list of what's available is shown on each property’s overview page on the website.
    These will include some (or all) of the following:

    24hr reception – a member of staff will be on the reception desk 24 hours a day.
    24hr hot showers – hot water will be available for guests at the property all day and isn’t limited to certain times.
    No curfew – guests can come and go from the property as they wish, at any time of day or night.
    Safety deposit – the property provides a locker in which guests can store valuables.
    Credit cards accepted – the property will accept credit cards for the payment of the balance owed on arrival. Please note that if this facility is not stated, you should be prepared to pay in cash.
    Currency exchange – when possible, the property can exchange currencies for guests.
    Car Parking – there are some sort of parking facilities for guests.
    Lockers in dorms – guests will have the use of individual lockers in shared rooms in order to keep their bags or belongings safe. Please note that some properties require a small deposit for a key or padlock to the lockers, although in most instances guests would be able to use their own padlock without charge where possible.
    Internet – the property offers Internet access and a computer terminal. There has also been a recent increase in the number of properties also providing WiFi for guests with laptops, although this was typically be stated in the description.
    Tours/Travel Desk – the property can offers tours, or the ability to book activities, as well as providing travel information such as travel guides, brochures, maps and general advice.
    Self-catering Facilities – the property has kitchen facilities where guests can store and/or prepare their own food and drink.
    Lounge area – there is a communal space set aside for guests to relax and socialize in, often with comfortable chairs and a TV.
    Washing machines - there are laundry facilities available for guests
    Air Conditioning
    Swimming Pool
    Restaurant
    Bar
    Nightclub
    Games Room
    Pool Table(s)

    Can I pay at the property by credit card?
    Yes, if it mentions this in the facilities list. If not, be prepared to pay the outstanding balance in cash on your arrival.

    What facilities does the property include in the price of a bed?
    There is a list at the bottom of each property’s overview page which lists services that are offered and whether or not the property will charge guests for them. These can include breakfast, bed linen and towels, airport pick-up and luggage room storage.

  • The Card Security Code (CCV) is the last three digits of the longer number printed on your debit/credit card. Most cards have the number printed at the top of the signature strip on the reverse side of the card.

    This number is not imprinted on the card and hence not printed on receipts – which is what makes it difficult for anyone other than the cardholder to know it. Some card issuers refer to this number as the 'Card Security Code' others as the 'Personal Security Code' and others as 'Card Verification Value'.

    American Express cards have a four-digit code printed on the front of the card above the card number. This code is often referred to as ‘CID’ or ‘unique card code’.


  • How do I make a booking?
    When you have picked a destination, you'll be presented with a list of available accommodation for your chosen dates. You can look at each property in detail from here, and view the location of all the hostels on a map of the destination.
    Each property overview page will include images, guest ratings and reviews and details of the facilities it provides. You can view the types of room available for your chosen dates on the right hand side of the page. To view the prices in a different currency, select one of the five major currencies available from the drop-down list.
    Once you have decided where you would like to stay, select the number of people you wish to book for in your chosen type(s) of room. Next, check that the dates and the number of nights selected are correct. Then click on the 'Book Now' button.
    This will take you to the last step of your booking - the secure ‘Checkout’ page where you need to enter your payment details to confirm the reservation. Once this form has been filled out, you will receive an email from the HostelBookers team with full details of the booking, as well as contact information and directions for the property.

  • What is a dormitory room?
    A dormitory room, or ‘dorm’ room, is a bedroom which you share with other people from the property. The number of beds in a room is shown in its name, e.g. ‘Dorm (6 bed)’, and you can book as many as you need. Some properties have male only dorms and female only dorms. If this isn’t stated in the property information, assume that your dorm will be a mixed dorm (with both males and females). If there is a bathroom that is only for the use of your room, you will see ‘ensuite’ or ‘with bathroom’. Otherwise the bathroom will be shared with guests from other rooms.

    How do I book a dormitory room?
    A dormitory room is booked by the number of beds, not the number of rooms. The property lists all rooms with available beds for the dates you selected. To book, select ‘number of people’ from the box next to your chosen room. Check that your arrival date and the number of nights you’ve selected are correct. Click on the ‘Book Rooms’ button; this will take you to our secure payment page to finish your booking.

    You can book as many dormitory and private rooms as you want:
    If you book for more than 10 people you may get a better deal by using our Group Enquiry form.

    The prices given are per person not per room.
    In some cases (public holidays, festivals, major events etc.) prices of rooms and beds may be higher for certain days. They will be shown on the ‘Checkout’ page before you confirm the booking.

    Ensuite - Is a room with its own bathroom
    Single - Is a private room with one (single) bed for one person
    Double - Is a private room with one (large) bed for two people
    Twin - Is a private room with two single beds for two people

  • Can I see the price in a different currency?
    Yes, you can! At the top of each property overview page, there is an option just below the 'Book this Property' title to view the price of all available beds in a drop-down list of five major currencies.
    You can see the prices in either Australian Dollars, British Pounds, Canadian Dollars, Euros or US Dollars. If you'd like to see the price displayed in one of these currencies, simply click on the one you'd prefer from the list and it will appear on the page.
    When you come to the 'Checkout’ page after booking, please note that the accommodation price will appear both in the property's local currency and whichever currency you have selected on the property overview page.

  • HostelBookers understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our booking service and access to any Hostelbookers account you may open, we must collect personal information from you and make subsequent use of it as detailed below.

    HOW?

    We will only collect personal information from you by specifically asking for it:-

    • When you make a booking with us, over the telephone or via our internet booking facilities.
    • When you register with us for newsletters, email updates, enter competitions or take part in surveys and customer feedback.
    • When you create a user account via this website.
    • When you write, fax, telephone or email us to make an enquiry.

    WHAT INFORMATION WILL WE COLLECT?

    We may collect all or some of the following information relating to you or other members of your party:-

    • names and contact details (address, email address, telephone number)
    • credit/ debit card or other payment details
    • special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements
    • dietary restrictions (which may disclose your religious beliefs)
    • travel preferences

    Some of the information we collect (such as about health or religion) will only be collected on the condition that we have your positive consent to its use. We will seek this consent when necessary.


    WHAT WILL WE DO WITH IT?
    1. For the purpose of providing you with our services, we may disclose the information to the providers of the services making up your holiday arrangements (who could be located outside the UK/EEA).
    2. In order for you to travel overseas, it may be mandatory (as requested government authorities) to disclose your information for immigration, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Even if not mandatory, we may exercise our discretion to assist where appropriate.
    3. We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website.
    4. We may also disclose information to organisations who act as “data processors” on our behalf, or to other organisations who perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
    5. We may from time to time contact you (by email and by post) with information about special offers, brochures, new products, forthcoming events or competitions. If do not wish to receive such information, you may ask us in writing not to receive it. If you set up an account via our website, you will be able to tell us how you would like to receive such information when we send it by email (by unsubscribing to our email alerts)
    6. If you set up an account via our website, we will store your personal information and information about the bookings that you have made with us that have been performed and those that are due to be performed in the future. This is so you can access this information when you come to use our site. We will retain this personal information until the later of: a) 6 months after you close down your account with us or b) a year after your last booking activity.

    We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country.


    WHAT CAN I DO?

    If you do not agree to our use of the information as set out above, you should inform us as soon as possible by contacting us at http://www.hostelbookers.com/contact/


    You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.


    COOKIES

    Please note that in order for us to provide you with optimum service, we use ‘Cookies’ on our website. ‘Cookies’ are a feature of web browser software which allows web servers to temporarily store information within your browser. ‘Cookies’ allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We don’t store and record any of your passwords or other highly sensitive data. Most browsers automatically allow ‘cookies,’ however usually your web browser will enable you to disable ‘cookies’ should you wish to do so.

    If you want to know more about what cookies are and how to control them, please visit AboutCookies.org. Be aware that restricting cookies may impact on the functionality of our website.

    Below is a list of the main cookies we use and what they are used for:

    Cookies Description
    .hostelbookers.com We use different servers within HostelBookers, this cookie ensures users are kept on the same server throughout their visit on the site.
    JSESSIONID This cookie identifies your preferences while you are visiting HostelBookers. i.e. if your search was "London hostels", the website will (in the first instance) only show you availability for properties in London.
    Google Analytics & ns_session These cookies collect information about how you use HostelBookers' website. This information is used in reports and helps us to improve your experience of the website.
    HBLOCATIONCURRENCY This cookie enables our website to remember your preferred currency.
    ns_cookietest This is used to confirm that your browser is able to accept cookies.
    Criteo These cookies display personalized advertisements based on the past websites you have visited.
    HB_AFF This cookie helps us to identify whether you reached our website via one of our partners.

    Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.


    MONITORING

    To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.


    UPDATES AND CHANGES

    As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.


    HostelBookers.com Ltd 52-54 High Holborn London WC1V 6RL

    +353 (1) 4980700

  • What is a shared room?
    A shared room, often known as a dormitory or ‘dorm’ room, is a bedroom which you share with other guests staying at the property. The number of beds in a room will typically vary from 4 to 12 and will be shown in the description, e.g. ‘Dorm (6 bed)’. You can book as many beds as you need.
    Some properties have male only and female only shared rooms. If this isn’t stated in the property information, though, you should assume that your room will be mixed (with both males and females).
    Most dorms also share a bathroom with guests from other rooms, although if there is a private bathroom you will also see this in the description sas ‘ensuite’ or ‘with bathroom’.

    How do I book a shared room?
    A shared room is booked by the number of beds, not by the number of rooms. The property will list all rooms with available beds for the dates you have selected. To book, select the correct ‘number of people’ from the box next to your chosen room. Check that your arrival date and the number of nights you’ve selected are correct, then click on the ‘Book Now' button; this will take you to our secure payment page to finish your booking.

    How many beds can I book?:
    You can book as many beds in shared rooms as you need, subject to availibility of course. If you're looking for accommodation for a group of more than 10 people, however, you may want to contact our Group Travel Team .

    What do the prices mean?
    The prices listed are always per person, not per room. In some cases (such as public holidays, festivals, major events etc.) the price of a bed may be higher for certain days than is listed in our search results. This, however, will always be shown on the ‘Checkout’ page before you confirm the booking.

  • What exactly do the ratings and reviews for HostelBookers properties mean?

    The rating – which is given as a percentage (%) – and reviews are feedback from guests who previously stayed at the property.

    Ratings are available for all accommodation where six or more guests have provided feedback. The overall percentage reflects an average rating across the last 25 feedback forms and over eight different categories. Obviously, the higher the score, the better!
    You can see the ratings on both the search result listing pages and on the property overview pages in more detail.

    The categories are:

    Atmosphere: did the property have a good travel vibe?
    Location: is the property well situated for exploring the destination and the sights? And is it convenient for the airport, bus or train station>?
    Staff: are the members of staff helpful and friendly?
    Cleanliness: how clean and tidy is the property?
    Facilities: are there a good range of facilities and services available at the property for guests?
    Safety: are valuables safe in the property? Is it located in a safe area of the destination?
    Fun: is there entertainment available at the property, or just a fun, sociable atmosphere amongst the guests?
    Value: does the property represent value for money considering its price, facilities and other things that HostelBookers' customers find important?

  • How do I use 'help' and the customer knowledge base?
    The help section of HostelBookers is here to assist you with using the site! You can search for articles about various aspects and functions of our website, from the facilities and rooms available at the properties through to the booking process.The customer knowledge based is made up of the most frequently asked questions from our customers. However, if you still can't find the information you're looking for, you can contact the Customer Service Team by emailing: Support@HostelBookers.com

    What is this icon?
    To help you understand the available features, we’ve placed these handy icons around the website. When you click on the question mark icon, a window like this will open with more information.