Here you can find information on our website and how it works. You can either search for the specific information, browse our top 10 most popular articles or view all articles using the navigation to the left.
What is a private room?
A private room is a room that is not shared with other people from the hostel – in other words, you book and pay for all the beds in the room. If you are traveling alone, for example, but want to book a double room, you must pay for two people in order to book the whole room. (That's why the option to book for one person in a double room, for example, isn’t available in the select box.)
How do I book a private room?
To book, select the number of people you want to book for from the box next to your chosen room (remembering that you must book all the beds in a room!). Check that your arrival date and the number of nights are correct, and then click on the ‘Book Rooms’ button. This will take you to our secure payment page to complete your booking.
You can book as many dormitory and private rooms as you want:
If you are looking to book for more than 10 people, though, you may get a better deal by using our Group Enquiry form.
The prices given are per person not per room.
In some cases (public holidays, festivals, major events etc.), the prices of rooms may be higher for certain days. They will be shown on the ‘Checkout’ page before you confirm the booking.
Do private rooms have their own bathrooms?
As a general rule, bathroom facilities are shared unless it says otherwise. A room with its own exclusive bathroom (as opposed to a bathroom shared with other rooms) will have ‘ensuite’ written next to it, e.g. ‘Private Double (ensuite)’ or ‘6 Bed Dorm (ensuite)’.
Please note: ‘Private room’ is different to ‘Private bathroom’.
Ensuite - Is a room with its own bathroom
Single - Is a private room with one (single) bed for one person
Double - Is a private room with one (large) bed for two people
Twin - Is a private room with two single beds for two people
To see our full Terms & Conditions read below (The Legal Stuff). However, here is a summary of the key points to make easier reading.
The following Booking Conditions together with the General Information contained on our website form the basis of your relationship with HostelBookers Ltd. Please read them carefully as they set out our respective rights and obligations. These Booking Conditions apply to all bookings that you make with us as set out in more detail herein.
Please note:
We act as agent only in respect of all bookings we take or make on your behalf. We accept no liability in relation to any contract you enter into or for any accommodation or any other service that you book or for the acts or omissions of any accommodation or other service provider or other person(s) or party(ies) connected with the accommodation or other service (‘Suppliers’). For all bookings your contract will be with the Supplier of the accommodation or other service concerned. The Suppliers’ booking conditions will apply to your contract as well as any terms and conditions of any other booking intermediary. These terms and conditions may limit and/or exclude the Supplier's liability to you. In making a booking, you are deemed to agree to all these conditions. Copies of these terms and conditions are available from us on request.
You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended
References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean HostelBookers Limited.
English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
We endeavor to check the accuracy of information published on this website with the Supplier(s) concerned. You should note however that we do not warrant that such information will be error free and in using this website you acknowledge that the information provided may include inaccuracies and / or typographical errors.
We act as a booking engine and intermediary for the Supplier(s) concerned. We are not a party to the agreement between you and the Supplier(s) and have no responsibility or liability to you in respect of the terms of that contract.
We recommend that you ensure that the Supplier(s) terms and conditions are to your satisfaction prior to booking because HostelBookers does not warrant their contents.
While we make every reasonable effort to ensure that the accommodation or other service listed is of an acceptable standard, the listing of any accommodation premises or other service on this site is not and should not be taken to be a recommendation from HostelBookers, or a representation that the premises or other service will be suitable for the users' purpose.
We shall not be liable to you in the event that the accommodation or other service is not suitable for your purpose.
Prices
We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. We reserve the right to amend the price of unsold arrangements at any time and correct errors in the prices of confirmed arrangements.
Upon making a booking, you agree to pay a non-refundable deposit. The balance of the cost of any booking for accommodation is payable to the accommodation provider together with payment in respect of charges for any additional services subsequently contracted for with the provider and, where applicable, payment of the provider's service charges and taxes specified in the accommodation supplier’s terms and conditions. The balance of the cost of any booking of any other service, or for accommodation if detailed during the booking process and advised in writing, will be payable to us not less than 35 days prior to the date that the services are to be provided. If you do not make full payment on time, the Supplier concerned may treat your booking as cancelled by you and impose cancellation charge (please see the Supplier’s terms for full details).
Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for any arrangements will be held on behalf of the supplier(s) concerned.
Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your arrangements on behalf of the Supplier(s) concerned by issuing a confirmation email. Please check this email carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. As we act only as agent we will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out.
A binding contract between you and the supplier concerned comes into existence when we send your confirmation email on the supplier’s behalf to you and the terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract. We suggest that you check and confirm with the Supplier(s) concerned the precise terms and conditions upon which they make the booking available to you.
The reservation numbers included on your confirmation should be quoted to the Supplier(s) concerned in all enquiries, cancellations or amendments to the reservation.
If you have any special requests please contact the Supplier(s) concerned and advise them at the time of booking. Neither we nor the Supplier(s) concerned can guarantee that they will be met. Further, if the Supplier(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect.
If you or any member of your party has any medical problem or disability which may affect your booking, please advise the Supplier(s) concerned before we confirm your booking so that they can advise as to the suitability of the chosen arrangements.
If you need to cancel or amend a confirmed booking, cancellation/amendment charges will generally be payable. The amount of such charges varies according to the time your notice of cancellation is received by the Supplier(s) concerned before departure. Please check the supplier’s terms and conditions. Non-arrival may result in the cancellation of your entire reservation and applicable cancellation charges may be applied.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
Any changes to your reservation must be notified to and agreed with the Supplier(s) concerned directly, and are at their discretion.
We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Supplier in relation to any alternative arrangements offered by the Supplier but we will have no further liability to you.
Circumstances beyond our control
Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the Supplier in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the Supplier(s) concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
HostelBookers makes all reasonable efforts to ensure that card transactions are secure. However, if unauthorised charges appear on the credit /debit card (statement) you have used on HostelBookers at any time during or after you have made your reservation, conducted your transaction, or disclosed your credit / debit card details on the website, HostelBookers shall not be liable or responsible in any way in respect of any damage or loss of whatever nature, suffered by you arising from or in any way connected with the use, transaction or disclosure of the card details.
You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.
We are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. You are recommended to check the up to date position on visa, passport and health requirements, with the Supplier(s) concerned, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any accommodation owner for whom we are not responsible) is limited to the deposit you pay to us in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that our employees whilst acting in the course of their employment.
What facilities are available at HostelBookers properties?
All properties at HostelBookers have a range of different facilities for guests and a full list of what's available is shown on each property’s overview page on the website.
These will include some (or all) of the following:
24hr reception – a member of staff will be on the reception desk 24 hours a day.
24hr hot showers – hot water will be available for guests at the property all day and isn’t limited to certain times.
No curfew – guests can come and go from the property as they wish, at any time of day or night.
Safety deposit – the property provides a locker in which guests can store valuables.
Credit cards accepted – the property will accept credit cards for the payment of the balance owed on arrival. Please note that if this facility is not stated, you should be prepared to pay in cash.
Currency exchange – when possible, the property can exchange currencies for guests.
Car Parking – there are some sort of parking facilities for guests.
Lockers in dorms – guests will have the use of individual lockers in shared rooms in order to keep their bags or belongings safe. Please note that some properties require a small deposit for a key or padlock to the lockers, although in most instances guests would be able to use their own padlock without charge where possible.
Internet – the property offers Internet access and a computer terminal. There has also been a recent increase in the number of properties also providing WiFi for guests with laptops, although this was typically be stated in the description.
Tours/Travel Desk – the property can offers tours, or the ability to book activities, as well as providing travel information such as travel guides, brochures, maps and general advice.
Self-catering Facilities – the property has kitchen facilities where guests can store and/or prepare their own food and drink.
Lounge area – there is a communal space set aside for guests to relax and socialize in, often with comfortable chairs and a TV.
Washing machines - there are laundry facilities available for guests
Air Conditioning
Swimming Pool
Restaurant
Bar
Nightclub
Games Room
Pool Table(s)
Can I pay at the property by credit card?
Yes, if it mentions this in the facilities list. If not, be prepared to pay the outstanding balance in cash on your arrival.
What facilities does the property include in the price of a bed?
There is a list at the bottom of each property’s overview page which lists services that are offered and whether or not the property will charge guests for them. These can include breakfast, bed linen and towels, airport pick-up and luggage room storage.
What is a dormitory room?
A dormitory room, or ‘dorm’ room, is a bedroom which you share with other people from the property. The number of beds in a room is shown in its name, e.g. ‘Dorm (6 bed)’, and you can book as many as you need. Some properties have male only dorms and female only dorms. If this isn’t stated in the property information, assume that your dorm will be a mixed dorm (with both males and females). If there is a bathroom that is only for the use of your room, you will see ‘ensuite’ or ‘with bathroom’. Otherwise the bathroom will be shared with guests from other rooms.
How do I book a dormitory room?
A dormitory room is booked by the number of beds, not the number of rooms. The property lists all rooms with available beds for the dates you selected. To book, select ‘number of people’ from the box next to your chosen room. Check that your arrival date and the number of nights you’ve selected are correct. Click on the ‘Book Rooms’ button; this will take you to our secure payment page to finish your booking.
You can book as many dormitory and private rooms as you want:
If you book for more than 10 people you may get a better deal by using our Group Enquiry form.
The prices given are per person not per room.
In some cases (public holidays, festivals, major events etc.) prices of rooms and beds may be higher for certain days. They will be shown on the ‘Checkout’ page before you confirm the booking.
Ensuite - Is a room with its own bathroom
Single - Is a private room with one (single) bed for one person
Double - Is a private room with one (large) bed for two people
Twin - Is a private room with two single beds for two people
How do I make a booking?
When you have picked a destination, you'll be presented with a list of available accommodation for your chosen dates. You can look at each property in detail from here, and view the location of all the hostels on a map of the destination.
Each property overview page will include images, guest ratings and reviews and details of the facilities it provides. You can view the types of room available for your chosen dates on the right hand side of the page. To view the prices in a different currency, select one of the five major currencies available from the drop-down list.
Once you have decided where you would like to stay, select the number of people you wish to book for in your chosen type(s) of room. Next, check that the dates and the number of nights selected are correct. Then click on the 'Book Now' button.
This will take you to the last step of your booking - the secure ‘Checkout’ page where you need to enter your payment details to confirm the reservation. Once this form has been filled out, you will receive an email from the HostelBookers team with full details of the booking, as well as contact information and directions for the property.
The Card Security Code (CCV) is the last three digits of the longer number printed on your debit/credit card. Most cards have the number printed at the top of the signature strip on the reverse side of the card.
This number is not imprinted on the card and hence not printed on receipts – which is what makes it difficult for anyone other than the cardholder to know it. Some card issuers refer to this number as the 'Card Security Code' others as the 'Personal Security Code' and others as 'Card Verification Value'.
Can I see the price in a different currency?
Yes, you can! At the top of each property overview page, there is an option just below the 'Book this Property' title to view the price of all available beds in a drop-down list of five major currencies.
You can see the prices in either Australian Dollars, British Pounds, Canadian Dollars, Euros or US Dollars. If you'd like to see the price displayed in one of these currencies, simply click on the one you'd prefer from the list and it will appear on the page.
When you come to the 'Checkout’ page after booking, please note that the accommodation price will appear both in the property's local currency and whichever currency you have selected on the property overview page.
Privacy
HostelBookers understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our service to you, we must collect personal information from you and make subsequent use of it as detailed below.
HOW?
We will only collect personal information from you by specifically asking for it:-
What exactly do the ratings and reviews for HostelBookers properties mean?
The rating – which is given as a percentage (%) – and reviews are feedback from guests who previously stayed at the property.
Ratings are available for all accommodation where six or more guests have provided feedback. The overall percentage reflects an average rating across the last 25 feedback forms and over eight different categories. Obviously, the higher the score, the better!
You can see the ratings on both the search result listing pages and on the property overview pages in more detail.
The categories are:
Atmosphere: did the property have a good travel vibe?
Location: is the property well situated for exploring the destination and the sights? And is it convenient for the airport, bus or train station>?
Staff: are the members of staff helpful and friendly?
Cleanliness: how clean and tidy is the property?
Facilities: are there a good range of facilities and services available at the property for guests?
Safety: are valuables safe in the property? Is it located in a safe area of the destination?
Fun: is there entertainment available at the property, or just a fun, sociable atmosphere amongst the guests?
Value: does the property represent value for money considering its price, facilities and other things that HostelBookers' customers find important?
What is a shared room?
A shared room, often known as a dormitory or ‘dorm’ room, is a bedroom which you share with other guests staying at the property. The number of beds in a room will typically vary from 4 to 12 and will be shown in the description, e.g. ‘Dorm (6 bed)’. You can book as many beds as you need.
Some properties have male only and female only shared rooms. If this isn’t stated in the property information, though, you should assume that your room will be mixed (with both males and females).
Most dorms also share a bathroom with guests from other rooms, although if there is a private bathroom you will also see this in the description sas ‘ensuite’ or ‘with bathroom’.
How do I book a shared room?
A shared room is booked by the number of beds, not by the number of rooms. The property will list all rooms with available beds for the dates you have selected. To book, select the correct ‘number of people’ from the box next to your chosen room. Check that your arrival date and the number of nights you’ve selected are correct, then click on the ‘Book Now' button; this will take you to our secure payment page to finish your booking.
How many beds can I book?:
You can book as many beds in shared rooms as you need, subject to availibility of course. If you're looking for accommodation for a group of more than 10 people, however, you may want to contact our Group Travel Team .
What do the prices mean?
The prices listed are always per person, not per room. In some cases (such as public holidays, festivals, major events etc.) the price of a bed may be higher for certain days than is listed in our search results. This, however, will always be shown on the ‘Checkout’ page before you confirm the booking.
