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How do I use 'Help'?

How do I use 'help' and the customer knowledge base?
The help section of HostelBookers is here to assist you with using the site! You can search for articles about various aspects and functions of our website, from the facilities and rooms available at the properties through to the booking process.The customer knowledge based is made up of the most frequently asked questions from our customers. However, if you still can't find the information you're looking for, you can contact the Customer Service Team by emailing:

What is this icon?
To help you understand the available features, we’ve placed these handy icons around the website. When you click on the question mark icon, a window like this will open with more information.