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Reviews of The Chelsea Highline Hotel

Hotel | 184 11th Avenue @ 23rd Street, New York City, New York, USA NY 10011

67.5% Overall Rating

172 out of 254 customers would recommend this property

Recent review (24/12/2014)

"Location (e.g. 25 min walking distance from Times Square), really friendly staff (helped with non-working keys and gave us another room b/c of wind coming in through broken window frame)"

Read all The Chelsea Highline Hotel reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Dry cleaning
  • Wake-up calls
  • ATM / cash machine
  • Internet access in public areas

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Important Information

Cancellation Policy: Must cancel 24 hours in advance; Please call the hotel directly or email to cancel your reservation. No Show Policy: In case of a No-Show, guest will be charged 1 night stay plus sales and hotel taxes. The NYS/NYC tax is 14.75% of the room rate plus $3.50 /per night service fee. This needs to be paid upon arrival. Sorry: No NYS and NYC residents.

Group booking?

Group of 15 or more traveling to New York City?

Contact us directly

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67.5%

Overall Rating

172 out of 254 HostelBookers customers said that they would recommend 'The Chelsea Highline Hotel'

Atmosphere
58.4%
Location
83.2%
Facilities
57.6%
Cleanliness
55.2%
Staff
74.4%
Value
70.4%
Safety
73.6%
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45.7%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 40% Value - 40%

Customer review

Alone

Sightseeing & culture

07 January 2015

Liked: Close to the center (but too far from metro station)

Disliked: Too cold, dirty, without safe lockers, bad breakfast, no coonfortable meeting room

22.9%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 40% Cleanliness - 20% Value - 20%

Customer review

With friends / other travellers

Visiting friends or family

02 January 2015

Liked: nothing

Disliked: dirty unfriendly staff no wifi in the rooms not proper breakfast room no safety for the luggage storage

25.7%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 60% Cleanliness - 20% Value - 20%

Customer review

With my spouse / partner

City break

01 January 2015

Liked: Nothing

Disliked: Everything. It was realky dirty, noisy, the beds were terrible (really thin pillow and mattress) with hair all over them and everyone were high on pot and the place stunk of pot. It was also the most expensive hostel we have every stayed in and the hot water ran out.

54.3%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 40% Value - 60%

Customer review

Alone

City break
Sightseeing & culture
Visiting friends or family

27 December 2014

Liked: Short walk to the subways.

Disliked: Seen as though this is on a busy 11th and 23rd street, you'd think the windows would be a bit of a thicker glazing as the traffic is rather constant. Wifi needs some serious attention too for speed and also being available in the rooms... Mattresses need some serious changing as they give no real support when lying on them..

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Nathan Lam

Alone

Events / festivals

27 December 2014 Nathan would recommend this property

Liked: Great price!

Disliked: No WiFi in rooms

74.3%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

Sightseeing & culture

24 December 2014 Customer would recommend this property

Liked: Location (e.g. 25 min walking distance from Times Square), really friendly staff (helped with non-working keys and gave us another room b/c of wind coming in through broken window frame)

Disliked: The broken window frame, the hallway was quite cold in the mornings.

51.4%
Atmosphere - 20% Staff - 40% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 40% Value - 80%

Customer review

With friends / other travellers

City break

28 September 2014 Customer would recommend this property

Liked: Good location in South west o Manhattan, 5mins from Metro, 25-30min walk to 9/11 memorial/Wall St/southern ferry port. Good breakfast of bagels and coffee although only jelly and butter - smoked salmon/creme freche would be a strong improvement.

Disliked: Basic facilities, cold showers during afternoon, very squeaky bunk beds but otherwise spacious rooms

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Imogen Ni Ealai

Alone

Backpacking / gap year

04 September 2014 Imogen would recommend this property

Liked: Very safe and secure. I had a room for 2 people and loved that only our hotel key could let us in! Very clean and aircon perfect in room. There was never a line for the shower/bathroom. Wifi only in lobby but very quick!

Disliked: Small incident with cute little mouse.

77.1%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Work / volunteering

28 August 2014 Customer would recommend this property

Liked: Great location in Chelsea next to Hudson, the Bike Path, and 23 Bus (if a ways from the subway), and, too my surprise, unusually large 2-person rooms for Manhattan with lots of locker space. The complimentary breakfast was a nice plus too. Great value overall.

Disliked: Jackhammers at 7:30 every morning working on the hotel 20 feet away insured I wouldn't be sleeping in. Bathrooms are sparse, so a wait is usually in store every a.m. And the sheets on my bed hadn't been changed when arrived.

48.6%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 20% Value - 40%

Customer review

With friends / other travellers

City break
Partying / nightlife
Sightseeing & culture

25 August 2014

Liked: The location is good

Disliked: It is dirty and there are not enough restrooms compared with how many guests there are.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Sona Jakubova Niedermayerova

With friends / other travellers

Backpacking / gap year
Family Holiday
Sightseeing & culture

22 August 2014 Sona would recommend this property

Liked: I loved the breakfast (you should be there really on time - at 8 and then you get such a wide choice of food!!) - it was the best one we had during our 4 weeks long say in the USA everything was ok :)

Disliked: you have to pay 4 dollars / person, if you wanna leave your luggage in hostel after 2 pm :(

54.3%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Alexandre Litty

With my spouse / partner

City break
Partying / nightlife
Sightseeing & culture
Visiting friends or family

16 August 2014 Alexandre would recommend this property

Liked: You can hardly find cheaper in Manhattan. It is basic, but at least it's no nesting place for bedbugs. Room had a sink and was pretty big for the location. Neighborhood is somewhat quiet and provided you don't care walking for 5 minutes you can find good cafe in the morning (check Joe on 23rd) on your way to the metro. From there a small hop on the C train can quickly get you to Times Square Station or 14th street where you can change for pretty much anything.

Disliked: There are hardly enough showers/restrooms. Not a floor mat, so as soon as a traveller doesn't know how to dry his/herself IN the shower the place is a mess. You can't open the windows in the rooms but single pane doesn't make for good sound insulation over 11th ave (though it's probably the most quiet avenue in Manhattan). The A/C is so loud that if you switch it on during your sleep, you actually don't really care about street noise. Mattresses are of pretty poor quality, had a backache every morning. Wi-fi is only in the pretty small and drab lobby and even there the band is rather narrow than "broad". Price announced doesn't include tax, I like when I get to the hostel that what I have to pay is exactly what was announced.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Shopping

14 August 2014 Customer would recommend this property

Liked: good

Disliked: nothnig

68.6%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 40% Value - 100%

Customer review

Alone

City break

14 August 2014 Customer would recommend this property

Liked: GOod location

Disliked: wasn't very clean

51.4%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 40% Value - 40%

Customer review

With friends / other travellers

Business / conference

03 August 2014 Customer would recommend this property

Liked: The location.

Disliked: No elevator, place could do with a bit of refurbishment, especially bathrooms.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference

02 August 2014 Customer would recommend this property

Liked: This hostel was very clean, safe, and friendly.

Disliked: N/a

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Visiting friends or family

14 July 2014 Customer would recommend this property

Liked: Quiet, clean, excellent location

Disliked: Not much common area to hang out and socialize

80.0%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 100%

erez linn

Alone

Backpacking / gap year

04 July 2014 erez would recommend this property

Liked: it was great

Disliked: erez left no negative feedback.

74.3%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Xian Ma

With my spouse / partner

City break
Shopping
Sightseeing & culture

25 June 2014 Xian would recommend this property

Liked: distance, atmosphere, cleanness

Disliked: rest room

77.1%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

08 June 2014 Customer would recommend this property

Liked: Location and value.

Disliked: The only problem is the check-in time that is too late to a person that come and want to leave his back in a safe place, take a shower, etc.

68.6%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 60% Value - 100%

Douglas Lang

Alone

Business / conference

05 June 2014 Douglas would recommend this property

Liked: Along waterfront after long row on 23rd of art Galleries with cutting edge shows. Minutes from the highline, a landscape innovation, well worth the walk.

Disliked: Bathrooms get dirty quickly until re-cleaned in the afternoon . Long walk down from subway but you can grab crosstown bus.

74.3%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 100% Value - 60%

Customer review

Alone

City break

04 June 2014 Customer would recommend this property

Liked: very clean and friendly staff. free breakfast included. only two beds per room

Disliked: mattresses were quite bad

51.4%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 20% Value - 20%

Customer review

With friends / other travellers

City break
Shopping
Sightseeing & culture
Visiting friends or family

02 June 2014

Liked: good location, friendly staff and free wifi

Disliked: dirty towels and linen.And the surprise to pay extra (taxes),that wasn´t included in the price.

74.3%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 100%

Octavia Quintal

Alone

Work / volunteering

25 May 2014 Octavia would recommend this property

Liked: I liked the location, it was pretty centrel and close to the beautiful highline park. I manage to walk everywhere. The breakfast was included and had bagels :)

Disliked: It could have a lift to carry the luggage to the upper floors, the lobby coulb be bigger and there should be internet in the bedrooms

77.1%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 80% Value - 80%

Matteo Dubini

Alone

City break
Partying / nightlife

19 May 2014

Liked: Location only if u consider the price.

Disliked: Everything.