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Reviews of The Chelsea Highline Hotel

Hotel | 184 11th Avenue @ 23rd Street, New York City, New York, USA NY 10011

69.7% Overall Rating

169 out of 246 customers would recommend this property

Recent review (28/09/2014)

"Good location in South west o Manhattan, 5mins from Metro, 25-30min walk to 9/11 memorial/Wall St/southern ferry port. Good breakfast of bagels and coffee although only jelly and butter - smoked salmon/creme freche…"

Read all The Chelsea Highline Hotel reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Internet access in public areas

What's Included

  • Linen
  • Towel

Important Information

Cancellation Policy: Must cancel 24 hours in advance; Please call the hotel directly or email to cancel your reservation. No Show Policy: In case of a No-Show, guest will be charged 1 night stay plus sales and hotel taxes. The NYS/NYC tax is 14.75% of the room rate plus $3.50 /per night service fee. This needs to be paid upon arrival. Sorry: No NYS and NYC residents.

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Group of 15 or more traveling to New York City?

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69.7%

Overall Rating

169 out of 246 HostelBookers customers said that they would recommend 'The Chelsea Highline Hotel'

Atmosphere
63.2%
Location
82.4%
Facilities
59.2%
Cleanliness
60.8%
Staff
75.2%
Value
74.4%
Safety
72.8%
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51.4%
Atmosphere - 20% Staff - 40% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 40% Value - 80%

Customer review

With friends / other travellers

City break

28 September 2014 Customer would recommend this property

Liked: Good location in South west o Manhattan, 5mins from Metro, 25-30min walk to 9/11 memorial/Wall St/southern ferry port. Good breakfast of bagels and coffee although only jelly and butter - smoked salmon/creme freche would be a strong improvement.

Disliked: Basic facilities, cold showers during afternoon, very squeaky bunk beds but otherwise spacious rooms

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Imogen Ni Ealai

Alone

Backpacking / gap year

04 September 2014 Imogen would recommend this property

Liked: Very safe and secure. I had a room for 2 people and loved that only our hotel key could let us in! Very clean and aircon perfect in room. There was never a line for the shower/bathroom. Wifi only in lobby but very quick!

Disliked: Small incident with cute little mouse.

77.1%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Work / volunteering

28 August 2014 Customer would recommend this property

Liked: Great location in Chelsea next to Hudson, the Bike Path, and 23 Bus (if a ways from the subway), and, too my surprise, unusually large 2-person rooms for Manhattan with lots of locker space. The complimentary breakfast was a nice plus too. Great value overall.

Disliked: Jackhammers at 7:30 every morning working on the hotel 20 feet away insured I wouldn't be sleeping in. Bathrooms are sparse, so a wait is usually in store every a.m. And the sheets on my bed hadn't been changed when arrived.

48.6%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 20% Value - 40%

Customer review

With friends / other travellers

City break
Partying / nightlife
Sightseeing & culture

25 August 2014

Liked: The location is good

Disliked: It is dirty and there are not enough restrooms compared with how many guests there are.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Sona Jakubova Niedermayerova

With friends / other travellers

Backpacking / gap year
Family Holiday
Sightseeing & culture

22 August 2014 Sona would recommend this property

Liked: I loved the breakfast (you should be there really on time - at 8 and then you get such a wide choice of food!!) - it was the best one we had during our 4 weeks long say in the USA everything was ok :)

Disliked: you have to pay 4 dollars / person, if you wanna leave your luggage in hostel after 2 pm :(

54.3%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Alexandre Litty

With my spouse / partner

City break
Partying / nightlife
Sightseeing & culture
Visiting friends or family

16 August 2014 Alexandre would recommend this property

Liked: You can hardly find cheaper in Manhattan. It is basic, but at least it's no nesting place for bedbugs. Room had a sink and was pretty big for the location. Neighborhood is somewhat quiet and provided you don't care walking for 5 minutes you can find good cafe in the morning (check Joe on 23rd) on your way to the metro. From there a small hop on the C train can quickly get you to Times Square Station or 14th street where you can change for pretty much anything.

Disliked: There are hardly enough showers/restrooms. Not a floor mat, so as soon as a traveller doesn't know how to dry his/herself IN the shower the place is a mess. You can't open the windows in the rooms but single pane doesn't make for good sound insulation over 11th ave (though it's probably the most quiet avenue in Manhattan). The A/C is so loud that if you switch it on during your sleep, you actually don't really care about street noise. Mattresses are of pretty poor quality, had a backache every morning. Wi-fi is only in the pretty small and drab lobby and even there the band is rather narrow than "broad". Price announced doesn't include tax, I like when I get to the hostel that what I have to pay is exactly what was announced.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Shopping

14 August 2014 Customer would recommend this property

Liked: good

Disliked: nothnig

68.6%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 40% Value - 100%

Customer review

Alone

City break

14 August 2014 Customer would recommend this property

Liked: GOod location

Disliked: wasn't very clean

51.4%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 40% Value - 40%

Customer review

With friends / other travellers

Business / conference

03 August 2014 Customer would recommend this property

Liked: The location.

Disliked: No elevator, place could do with a bit of refurbishment, especially bathrooms.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference

02 August 2014 Customer would recommend this property

Liked: This hostel was very clean, safe, and friendly.

Disliked: N/a

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Visiting friends or family

14 July 2014 Customer would recommend this property

Liked: Quiet, clean, excellent location

Disliked: Not much common area to hang out and socialize

80.0%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 100%

erez linn

Alone

Backpacking / gap year

04 July 2014 erez would recommend this property

Liked: it was great

Disliked: erez left no negative feedback.

74.3%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Xian Ma

With my spouse / partner

City break
Shopping
Sightseeing & culture

25 June 2014 Xian would recommend this property

Liked: distance, atmosphere, cleanness

Disliked: rest room

77.1%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

08 June 2014 Customer would recommend this property

Liked: Location and value.

Disliked: The only problem is the check-in time that is too late to a person that come and want to leave his back in a safe place, take a shower, etc.

68.6%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 60% Value - 100%

Douglas Lang

Alone

Business / conference

05 June 2014 Douglas would recommend this property

Liked: Along waterfront after long row on 23rd of art Galleries with cutting edge shows. Minutes from the highline, a landscape innovation, well worth the walk.

Disliked: Bathrooms get dirty quickly until re-cleaned in the afternoon . Long walk down from subway but you can grab crosstown bus.

74.3%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 100% Value - 60%

Customer review

Alone

City break

04 June 2014 Customer would recommend this property

Liked: very clean and friendly staff. free breakfast included. only two beds per room

Disliked: mattresses were quite bad

51.4%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 20% Value - 20%

Customer review

With friends / other travellers

City break
Shopping
Sightseeing & culture
Visiting friends or family

02 June 2014

Liked: good location, friendly staff and free wifi

Disliked: dirty towels and linen.And the surprise to pay extra (taxes),that wasn´t included in the price.

74.3%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 100%

Octavia Quintal

Alone

Work / volunteering

25 May 2014 Octavia would recommend this property

Liked: I liked the location, it was pretty centrel and close to the beautiful highline park. I manage to walk everywhere. The breakfast was included and had bagels :)

Disliked: It could have a lift to carry the luggage to the upper floors, the lobby coulb be bigger and there should be internet in the bedrooms

77.1%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 80% Value - 80%

Matteo Dubini

Alone

City break
Partying / nightlife

19 May 2014

Liked: Location only if u consider the price.

Disliked: Everything.

48.6%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 40% Value - 20%

Customer review

With friends / other travellers

Business / conference
Sightseeing & culture
Work / volunteering

12 May 2014

Liked: Ø

Disliked: No hot water (due to the rain) Expensive No wifi in rooms (only in the lobby) Not a nice atmosphere

65.7%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year

11 May 2014 Customer would recommend this property

Liked: I liked I could have a twin share

Disliked: I disliked that WIFI didn't reach beyond Foyer. Had to query the amount due else would have been overcharged $10

60.0%
Atmosphere - 20% Staff - 60% Facilities - 40% Safety - 80%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

Business / conference
Events / festivals
Sightseeing & culture

28 April 2014

Liked: Room had modern electronic door locks; I felt comfortable leaving my bags there when I ventured out in the evening. Window mounted A/C unit was functional.

Disliked: Hallways were very narrow; flooring appeared to be stick-on vinyl for easy cleaning. Room can best be described as a nine foot cube, with a double bed (from IKEA), a stool, a child-size table, and a small sink. Overhead light was functional, but desk lamp had no bulb. No TV, no eating allowed in the room.

85.7%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break

27 April 2014 Customer would recommend this property

Liked: Restrooms Are clean. Private showers

Disliked: No kitchen

57.1%
Atmosphere - 20% Staff - 60% Facilities - 20% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Jonathon Kay

Alone

Backpacking / gap year

24 April 2014

Liked: Great location

Disliked: Not a great atmosphere, rooms too hot, beds dirty.

68.6%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 60% Value - 40%

Rafael Martínez Valera

With friends / other travellers

Sightseeing & culture

08 April 2014 Rafael would recommend this property

Liked: localitation

Disliked: Rafael left no negative feedback.