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Reviews of The Chelsea Highline Hotel

Hotel | 184 11th Avenue @ 23rd Street, New York City, New York, USA NY 10011

62.7% Overall Rating

158 out of 233 customers would recommend this property

Recent review (05/06/2014)

Douglas Lang thinks…

"Along waterfront after long row on 23rd of art Galleries with cutting edge shows. Minutes from the highline, a landscape innovation, well worth the walk."

Read all The Chelsea Highline Hotel reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Internet access in public areas

What's Included

  • Linen
  • Towel

Important Information

Cancellation Policy: Must cancel 24 hours in advance; Please call the hotel directly or email to cancel your reservation. No Show Policy: In case of a No-Show, guest will be charged 1 night stay plus sales and hotel taxes. The NYS/NYC tax is 14.75% of the room rate plus $3.50 /per night service fee. This needs to be paid upon arrival. Sorry: No NYS and NYC residents.

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Group of 15 or more traveling to New York City?

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62.7%

Overall Rating

158 out of 233 HostelBookers customers said that they would recommend 'The Chelsea Highline Hotel'

Atmosphere
51.2%
Location
77.6%
Facilities
48.0%
Cleanliness
61.6%
Staff
71.2%
Value
60.0%
Safety
69.6%
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100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sheryl Law

Alone

Events / festivals

01 June 2013 Sheryl would recommend this property

Liked: Plenty coffee, hot tea, lg muffins, bagels, butter/jam, toaster for breakfast, plus ok to have 2nds. Staff friendly, check in/out painless. Door card for main entrance & room worked perfectly every time. Bathrooms clean, never had to wait long. Also, on my floor one was bath while other was shower, a plus. Bed linens, blanket, towel provided. Lockers in room, also locked luggage room on floor. Map of city provided. Social events if wanted. NY less than $55 inc tx a night, outstanding!

Disliked: Name of hotel did not seem to be posted outside. Passed back & forth a couple of times before I located it, even w address. Wifi code didn't seem to work the whole time I was there, but since I never asked about it, you can tell it wasn't important for me (got own 3G). I didn't dislike, but note that these beds function for sleep when tired, so please don't expect comfort (remember this is a hostel, a place to safely sleep & bathe even if the large vertical sign outside above it reads HOTEL)

54.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 40% Value - 20%

Customer review

Alone

Sightseeing & culture

30 May 2013

Liked: the location

Disliked: the room was not clean, my bed did not have clean sheets or a clean towel

88.6%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

Alone

Business / conference

24 May 2013 Customer would recommend this property

Liked: the location and the cleanness. Friendly staff.

Disliked: Room too small. No water to drink in the room. Property a little old.

68.6%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 80%
Location - 100% Cleanliness - 80% Value - 20%

Customer review

With friends / other travellers

Sightseeing & culture

24 May 2013

Liked: It's near some tourist spots like Madison Square Garden, Empire State Building, Time Square, Central Park, etc.

Disliked: You have to pay $3 so you could use the wifi upstairs in your room. The wifi is only free at the lobby. The rooms doesn't have its own bathroom. They only have a common bathroom.

94.3%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

michael glasser

Alone

City break

24 May 2013 michael would recommend this property

Liked: The Location and cleanliness were excellent, like the Hostel amenities and I need an affordable rate for Manhattan, the YMCA hotel on was dirtier and more expensive at about $130 for the cheapest room.

Disliked: nothing

74.3%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 40% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

22 May 2013 Customer would recommend this property

Liked: Location / Neighborhood / Price

Disliked: Noise / Restrooms

48.6%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 40% Value - 20%

Customer review

Alone

Partying / nightlife
Shopping
Sightseeing & culture
Visiting friends or family

15 May 2013

Liked: Good location - lots to check out in Chelsea and close to galleries and the High Line. Breakfast ok.

Disliked: Hands down the most uncomfortable mattress I have ever come across - same cheap and horrible mattress as affiliate Jazz on the Park Hostel uptown. Bathrooms may be newish, but totally gross - no drainage so there's always a puddle of skanky water, no hooks to hang your towel or clothes. This is pretty basic accommodation needs that they have failed in big time.

57.1%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 80%
Location - 60% Cleanliness - 40% Value - 60%

Customer review

Alone

Sports, adventure or outdoor activities

13 May 2013

Liked: Free breakfast

Disliked: I stayed in this hostel for 5 nights and I got one big thing to say, WASH THE BATHROOMS more often. It's like there is a lake in the bathroom with lots of hair and toilet paper floating. I think people are a bit dirt plus the bathrooms are not very handy. They should put at least a scrapper thus people could clean a little bit after their shower.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 20% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Facundo Exequiel Navarro Araya

With friends / other travellers

Relaxation/spa

11 May 2013 Facundo Exequiel would recommend this property

Liked: habia leido muchos comentarios negativos de este hostel, ya no sabia que esperarme. pero al llegar me sorprendio para bien, banos limpios y las habitaciones tambien. lo recomiendo, cerca del subte y del chelsea highline (nuevo parque) y caminando en 15 a madison square. ME GUSTO!

Disliked: wifi solo en el lobby, si quere tener en tu habitacion tenes que pagar extra.

48.6%
Atmosphere - 40% Staff - 20% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

City break
Events / festivals
Sightseeing & culture

10 May 2013

Liked: It's basically you get what you pay for...

Disliked: One of the staff members couldn't give two shits that she kept messing up our reservation. Had to move us to another room, kept issuing us new keys EVERYDAY!

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference
Sightseeing & culture
Visiting friends or family

05 May 2013 Customer would recommend this property

Liked: Everyone was lovely, it's in a great location and it's fantastic value for money.

Disliked: The bed was incredibly uncomfortable - you could feel the very hard springs in the mattress through the fabric. The toilets and the showers are in the same room, so if someone is in the bathroom, there aren't many other options.

68.6%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

Business / conference
Sightseeing & culture

19 April 2013

Liked: pretty good location

Disliked: really expensive and crowded, bad breakfast

60.0%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

Sightseeing & culture

17 April 2013 Customer would recommend this property

Liked: Location

Disliked: Noisy

54.3%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 60% Value - 60%

Customer review

Alone

City break
Shopping
Sightseeing & culture
Visiting friends or family

08 April 2013 Customer would recommend this property

Liked: Only two people per room. Easy enough to find. Quite good location.

Disliked: No elevator! No heating system that could compensate for poor windows.

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Scott Battrick

With friends / other travellers

City break
Sightseeing & culture

05 April 2013 Scott would recommend this property

Liked: Don't listen to the negative comments, if you book a hostel you cannot expect luxury.... New York is very expensive and this hostel is very reasonable. I managed to get the wifi in my room and the fresh bagels and muffins were great! Good location and very easy to get around by boat or subway

Disliked: Scott left no negative feedback.

65.7%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 80% Value - 80%

Matthew Harvey

With friends / other travellers

Backpacking / gap year

05 April 2013 Matthew would recommend this property

Liked: Cheap rate for twin room. Very warm rooms. Even though it was not guaranteed I received WiFi reception in our room.

Disliked: Overpowering smell of disinfectant/cleaning solution throughout halls and room. No TV in room. WiFi was temperamental.

77.1%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Visiting friends or family

03 April 2013 Customer would recommend this property

Liked: Convenient location, about 10 min from subway.

Disliked: Can be a problem getting to bathroom in morning, but that's expected at a hostel. Really thin walls - could hear a guest on other side of the building yelling all morning our second day there.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

Alone

Business / conference
Partying / nightlife
Sightseeing & culture
Work / volunteering

29 March 2013 Customer would recommend this property

Liked: Location

Disliked: Tiny and no hot shower

85.7%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

Alone

Events / festivals

27 March 2013 Customer would recommend this property

Liked: Friendly staff, clean, easy access to the rest of the city. Warm during a cold spell, sufficient bathrooms, decent showers.

Disliked: Only one community room with a TV on and everybody on their smart phones or computers. Not much conversation. Wifi downstairs only. They compute the nightly charges differently than Hostelbookers. I booked at a reduced rate of $2.50 a night but when I cancelled the last day I only got credit for $38. They said that Friday and Saturday were $50 and Monday Tuesday were $38 unlike the website which had $50 crossed out and $42.50 written in.

68.6%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 60% Value - 60%

Willian Medeiros

With friends / other travellers

City break

25 March 2013 Willian would recommend this property

Liked: Good 2 bed room for whi travel toguether

Disliked: Wifi and bathroom

54.3%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 60% Value - 20%

Customer review

With friends / other travellers

Sightseeing & culture

23 March 2013

Liked: It was in a good neighborhood.

Disliked: The rooms were way too small for the price we payed, was more like a cell in jail with carpet, then a hotel room.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Fernando Olivo

Alone

City break
Shopping
Sightseeing & culture

21 March 2013 Fernando would recommend this property

Liked: The staff is very nice. Very helpful and friednline people

Disliked: No wifi in the rooms

62.9%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 40%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

With my spouse / partner

Partying / nightlife
Romantic getaway
Shopping
Sightseeing & culture
Visiting friends or family

12 March 2013 Customer would recommend this property

Liked: Value for the price! By far one of the best deals. The bathrooms were common, but very clean and well equipped. No signs of bedbugs, unlike many of the other offers at this price.

Disliked: Certainly not luxourious, very shabby looking. Also the room was extremly hot! One should not need to turn on the AC in March just so the temperature is bearable. Also the Ikea bed was not the most comfortable, but fine if you're not staying there for long.

77.1%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 60% Value - 80%

Elio Lako

With my spouse / partner

Sightseeing & culture

12 March 2013 Elio would recommend this property

Liked: That it had the heat on all the time

Disliked: The restroom maintenance should have been better

54.3%
Atmosphere - 40% Staff - 20% Facilities - 20% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

City break
Sightseeing & culture
Visiting friends or family

11 March 2013

Liked: Rooms were clean, towels and linnen provided. The hotel is 3 blocks away from the closest subway that brings you to any place in Manhattan. The neighborhood felt safe during the day and at nights.

Disliked: The staff was not customer oriented. They kept us waiting for an hour before a room was available. Wifi is not available: the staff tells everytime it will be fixed that day, but it was not. When reading other reviews on this page, it seems to be like this for at least a month now. Therefore payment could not be made my creditcard and we first needed to find a bank to get into the room. Breakfast consist of bagels, no kitchen facilities available to cook for yourself. The lobby is not a very cosy place to meet other travelers, everyones there during breakfast, but not like a lounge place to hang out.