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Reviews of Metropole South Beach

4 star Hotel | 635 Collins Avenue, Miami, Florida, USA FL 33139

Recent review (01/04/2014)

Sebatian Laborde thinks…

"This property is ran by shady people. I had my MacBook charger stolen while waiting for me room, and when I told the manager Andres about it, he said he would review the cameras and get back to me,…"

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Facilities

  • Air Conditioning
  • Credit cards accepted
  • No curfew
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers

What's Included

  • Airport Pickup
  • Linen
  • Towel

Important Information

The hotel will be charging 1st night room/tax immediately at the time of booking. The remaining balance will be charged 72 hours prior to arrival. A full stay penalty will be charged for any cancellations made within 72 hours of arrival. The same penalty applies to no show reservations and early departures.

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Group of 15 or more traveling to Miami?

Contact us directly

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34.3%
Atmosphere - 20% Staff - 20% Facilities - 40% Safety - 20%
Location - 60% Cleanliness - 60% Value - 20%

Sebatian Laborde

With my spouse / partner

Business / conference
Relaxation/spa

01 April 2014

Liked: This property is ran by shady people. I had my MacBook charger stolen while waiting for me room, and when I told the manager Andres about it, he said he would review the cameras and get back to me, that was the last time I spoke or saw him through the duration of my stay. They failed to inform me about what happened to my charger. Then when I was finally in my room, a man with a blue shirt (who was not a housekeeper) knocked and came barging in while my girlfriend was getting dressed! The man apologized and walked out. He had no reason to come into my room whatsoever!!!! I already had my bags and was settled in, he probably came in to steal more of my stuff. This was just overall a horrible display of customer service and hospitality and I would NEVER recommend anyone to stay there!

Disliked: EVERYTHING! It's hard for you to enjoy anything when you get charged all sorts of bullshit costs and get your shit stolen within 10 minutes of you walking into the door.


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