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Reviews of Hotel Alfa

2 star Hotel | Obere Matten 18, Zermatt, Switzerland 3920

89.6% Overall Rating

38 out of 39 customers would recommend this property

Recent review (29/09/2011)

Patrick Shyu thinks…

"Awesome location. The breakfast is amazing (you go to their partner hotel for a nice buffet breakfast). The building decor is also quite lovely. Thanks for a great stay!"

Read all Hotel Alfa reviews

Facilities

  • Bar
  • Credit cards accepted
  • Currency Exchange
  • Lounge area
  • Internet / Wi-Fi
  • Restaurant
  • Safety deposit
  • 24 hour hot showers

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

“Cancellation Policy” + “Important Information” In winter: -If cancelled up to 14 days before date of arrival, no fee will be charged. -If cancelled up to 7 days before date of arrival, 50 percent of all nights will be charged. -If cancelled up to 3 days before date of arrival, 80 percent of all nights will be charged. -If cancelled or modified later or in case of no-show, the total price of the reservation will be charged. In summer: -If cancelled up to 2 days before date of arrival, no fee will be charged. -If cancelled or modified later or in case of no-show, the full amount will be charged. City tax (visitor's tax) is excluded from 30th Nov 2013: Visitor’s tax (CHF 2.50 p.p./day and CHF 1.25 p. child/day) is not included in the room rate and needs to be paid separately in the hotel.

Group booking?

Group of 15 or more traveling to Zermatt?

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89.6%

Overall Rating

38 out of 39 HostelBookers customers said that they would recommend 'Hotel Alfa'

Atmosphere
84.0%
Location
97.6%
Facilities
87.2%
Cleanliness
92.8%
Staff
91.2%
Value
84.0%
Safety
90.4%
Refine your results Showing 33 of 33 reviews 1 | 2   Next
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80.0%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 40%

Customer review

With my spouse / partner

Family Holiday
Sports, adventure or outdoor activities

15 August 2014 Customer would recommend this property

Liked: Good location and clean. Breakfast was great.

Disliked: Passages smelt weird, room was tiny. Decor is original 1964.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Dmitry Plotkin

With friends / other travellers

Sports, adventure or outdoor activities

10 January 2013 Dmitry would recommend this property

Liked: Staff was always friendly and helpful.

Disliked: Room was very small, though not that cheap.

91.4%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Shopping
Sightseeing & culture
Sports, adventure or outdoor activities

11 October 2012 Customer would recommend this property

Liked: It is well located and the staff we saw was friendly. There was a balcony!

Disliked: It's a little too expensive for what it worth... and no hot showers!

42.9%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 60%
Location - 100% Cleanliness - 60% Value - 20%

Customer review

Alone

Sports, adventure or outdoor activities

01 August 2012

Liked: The location only

Disliked: - No sink and trash can in the shared toilet and bathroom. Unusable for women. - tiny room - 8 meter, couldn't even keep my suitcase open - unhelpful staff, tried to ask for hikes and got a map with no explanation - will not cancel my reservation - made me pay 3 nights although I hated that place. Also sent me to cancel my reservation via the internet and I had to send an email to hostelbookers and ask them to check how to cancel. Said they can't cancel because hostelbookers (referred to as 'internet booking') take 20% of the price no matter if I stay or not. - internet didn't work well in my room - lobby closed very early (about 22 pm) - there is a terrace near the room but without any chairs or table

74.3%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Sergio Torralbo

Alone

Backpacking / gap year

02 July 2012 Sergio would recommend this property

Liked: Muy buena atencion, personal muy amable.

Disliked: Muy pequeña la habitacion.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

ginte kasperiunaite

Alone

Sightseeing & culture

24 February 2012 ginte would recommend this property

Liked: breakfast at 4star hotell,couzie little room,location.

Disliked: notuing really

60.0%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 60% Value - 40%

Customer review

Alone

Sightseeing & culture

30 October 2011 Customer would recommend this property

Liked: nice breakfast, closed to everything

Disliked: the same key for room key and entrance, probably the same key for the whole hotel. not feel safe at all.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Sports, adventure or outdoor activities

15 October 2011 Customer would recommend this property

Liked: Clean, helpful staff and reasonable value

Disliked: nothing really

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Patrick Shyu

Alone

Backpacking / gap year

29 September 2011 Patrick would recommend this property

Liked: Awesome location. The breakfast is amazing (you go to their partner hotel for a nice buffet breakfast). The building decor is also quite lovely. Thanks for a great stay!

Disliked: Nothing

85.7%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

22 June 2011 Customer would recommend this property

Liked: Great location, lots of private rooms and friendly staff.

Disliked: That toilet fan is soooo noisy

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

GYEYUN JANG

Alone

Backpacking / gap year

10 October 2010 GYEYUN would recommend this property

Liked: Zermatt and hotel alfa's atmosphere

Disliked: Nothing

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Linda Laycock

Alone

Sports, adventure or outdoor activities

08 October 2010 Linda would recommend this property

Liked: The single private rooms are great, beds are supy comfy, even has a tv and desk! Very clean and tidy hotel, fantastic value for money!

Disliked: No sink for the shared toilet in the hall for single private rooms, there is a sink in the room though, but slighty unhygenic when opening door handles. No biggy though, its really the only thing i can complain about. Laundry is priced *per item* and they wash it for you so be prepared for that!

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year

29 September 2010 Customer would recommend this property

Liked: lovely staff, lovely hotel and great location ... would definitely recommend :)

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities
Backpacking / gap year

25 August 2010 Customer would recommend this property

Liked: Very friendly and helpful staff, liked our room with a Matterhorn view, the breakfast was superb!

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sports, adventure or outdoor activities
Backpacking / gap year

28 June 2010 Customer would recommend this property

Liked: As a solo traveler this place was well worth the extra 5 sFr that dormitory would have cost. Breakfast was mainly bread (with stuffs) and cereal, but quality and amount was sufficient... Television was a plus. Clean and quiet.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

13 June 2010 Customer would recommend this property

Liked: The person in charge are very friendly. The room is very clean. The breakfast provides is very nice. Beautiful scenary.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Tianni Lin

08 June 2010 Tianni would recommend this property

Liked: it's cozy and I got internet for free =)

Disliked: Tianni left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Patrick Hauw

15 October 2009 Patrick would recommend this property

Liked: Location, cleanliness, good service, good breakfast

Disliked: Patrick left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Yufei Liu

14 October 2009 Yufei would recommend this property

Liked: very helpful and nice staffs

Disliked: Yufei left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

04 October 2009 Customer would recommend this property

Liked: It was quiet.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Voralak Vichapat

30 September 2009 Voralak would recommend this property

Liked: n/a

Disliked: Voralak left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

25 September 2009 Customer would recommend this property

Liked: It is expensive for me, but it was nice hotel.

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

21 September 2009 Customer would recommend this property

Liked: The location of the hotel is 3 minutes walk from the centre of town which is great.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

07 August 2009 Customer would recommend this property

Liked: Staffs were very kind and ready to help me on request.Breakfast was also wonderful--The most wonderful thing was I could see the Mattehoren in my terrace-

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Karin Nyberg

01 July 2009 Karin would recommend this property

Liked: excellent value for money

Disliked: Karin left no negative feedback.


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