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Hotel Alfa Zermatt Hotel

Obere Mattenstrasse 18, Zermatt, Switzerland

Atmosphere 76%

Cleanliness 90%

Facilities 76%

Location 96%

Safety 82%

Staff 82%

Value 68%

What's Included

  • Breakfast
  • Linen
  • Luggage Room
  • Towel

Facilities

  • Free Breakfast
  • Free Wi-Fi
  • Adaptors
  • Bar
  • Cable TV
  • Cots available
  • Dry Cleaning"
  • Elevator
  • Fitness Centre"
  • Free City Maps
  • Free Internet Access
  • Hair Dryers
  • Hot Tub
  • Housekeeping
  • Indoor Swimming Pool
  • Laundry Facilities
  • Luggage Storage
  • Meals available
  • Mini-bar
  • Outdoor Terrace
  • Reception (limited hours)
  • Restaurant
  • Room service (limited hours)
  • Safe Deposit Box
  • Sauna
  • Steam room
  • Swimming Pool
  • Telephone Fax Facilities
  • Towels Included
  • Wake-up calls
  • WiFi

Important Information

“Cancellation Policy” + “Important Information”

In winter:
-If cancelled up to 14 days before date of arrival, no fee will be charged.
-If cancelled up to 7 days before date of arrival, 50 percent of all nights will be charged.
-If cancelled up to 3 days before date of arrival, 80 percent of all nights will be charged.
-If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

In summer:
-If cancelled up to 2 days before date of arrival, no fee will be charged.
-If cancelled or modified later or in case of no-show, the full amount will be charged.

City tax (visitor's tax) is excluded from 30th Nov 2013:

Visitor’s tax (CHF 2.50 p.p./day and CHF 1.25 p. child/day) is not included in the room rate and needs to be paid separately in the hotel.

Check-in / Check-out

Earliest check-in: 12:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • Pet Friendly"
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

Atmosphere 76%

Cleanliness 90%

Facilities 76%

Location 96%

Safety 82%

Staff 82%

Value 68%

Showing 1-1 of 1 reviews

80% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 80%
  • Value - 40%
80% Overall Rating

Anonymous
11 Aug 2014

Travel Type:
With my spouse / partner

Trip Type:
Family Holiday, Sports, adventure or outdoor activities

Liked: Good location and clean. Breakfast was great.

Disliked: Passages smelt weird, room was tiny. Decor is original 1964.

Customer would recommend this property

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 60%
94% Overall Rating

Anonymous
29 Dec 2012

Travel Type:
With friends / other travellers

Trip Type:
Sports, adventure or outdoor activities

Liked: Staff was always friendly and helpful.

Disliked: Room was very small, though not that cheap.

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 80%
  • Value - 60%
91% Overall Rating

Anonymous
15 Sep 2012

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Partying / nightlife, Shopping, Sightseeing & culture, Sports, adventure or outdoor activities

Liked: It is well located and the staff we saw was friendly. There was a balcony!

Disliked: It's a little too expensive for what it worth... and no hot showers!

Customer would recommend this property

43% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 60%
  • Facilities - 20%
  • Location - 100%
  • Safety - 60%
  • Staff - 20%
  • Value - 20%
43% Overall Rating

Anonymous
25 Jul 2012

Travel Type:
Alone

Trip Type:
Sports, adventure or outdoor activities

Liked: The location only

Disliked: - No sink and trash can in the shared toilet and bathroom. Unusable for women.- tiny room - 8 meter, couldn't even keep my suitcase open- unhelpful staff, tried to ask for hikes and got a map with no explanation- will not cancel my reservation - made me pay 3 nights although I hated that place. Also sent me to cancel my reservation via the internet and I had to send an email to hostelbookers and ask them to check how to cancel. Said they can't cancel because hostelbookers (referred to as 'internet booking') take 20% of the price no matter if I stay or not. - internet didn't work well in my room- lobby closed very early (about 22 pm)- there is a terrace near the room but without any chairs or table

74% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 80%
  • Safety - 60%
  • Staff - 100%
  • Value - 80%
74% Overall Rating

Anonymous
29 Jun 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Muy buena atencion, personal muy amable.

Disliked: Muy pequeña la habitacion.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
18 Jan 2012

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Liked: breakfast at 4star hotell,couzie little room,location.

Disliked: notuing really

Customer would recommend this property

60% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 80%
  • Safety - 40%
  • Staff - 60%
  • Value - 40%
60% Overall Rating

Anonymous
15 Oct 2011

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Liked: nice breakfast, closed to everything

Disliked: the same key for room key and entrance, probably the same key for the whole hotel. not feel safe at all.

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
86% Overall Rating

Anonymous
09 Oct 2011

Travel Type:
With my spouse / partner

Trip Type:
Sports, adventure or outdoor activities

Liked: Clean, helpful staff and reasonable value

Disliked: nothing really

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
09 Sep 2011

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Awesome location. The breakfast is amazing (you go to their partner hotel for a nice buffet breakfast). The building decor is also quite lovely. Thanks for a great stay!

Disliked: Nothing

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 100%
86% Overall Rating

Anonymous
14 Jun 2011

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Great location, lots of private rooms and friendly staff.

Disliked: That toilet fan is soooo noisy

Customer would recommend this property

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