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Reviews of Ballantrae West End Hotel

3 star Hotel | 6 Grosvenor Crescent, Edinburgh, Scotland EH12 5EP

83.5% Overall Rating

76 out of 81 customers would recommend this property

Recent review (05/12/2011)

Margareta Bolmgren thinks…

"Cosy and homelike hotel, old english style that made it feel exclusive and luxurious. Friendly staff, good waterpressure in the shower and spacious rooms. Close to the city centre and haymarket…"

Read all Ballantrae West End Hotel reviews

Facilities

  • Bar
  • Credit cards accepted
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk

Purchasable Extras

  • Airport Pickup USD 67.16

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

If you cancel up to 3 days before the date of your arrival and before 2.00 pm local time, no fee will be charged. If you cancel later or in case of no show, the full amount of your reservation will be charged. Please note that, as a deposit, the first night of your stay will be charged to credit/debit card provided on the day of the booking. Special Events Policy (eg. Tattoo, Hogmanay, Rugby fixtures) - Please note for special events the full payment is required on the 1st date of the month of arrival. Booking may be cancelled up to 7 days before the date of your arrival and before 2.00 pm local time. If you cancel your booking after 7 days no refund will be given.

Group booking?

Group of 15 or more traveling to Edinburgh?

Contact us directly

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83.5%

Overall Rating

76 out of 81 HostelBookers customers said that they would recommend 'Ballantrae West End Hotel'

Atmosphere
86.4%
Location
84.0%
Facilities
76.8%
Cleanliness
77.6%
Staff
90.4%
Value
80.8%
Safety
88.8%
Refine your results Showing 61 of 70 reviews 1 | 2 | 3   Next
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94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Zuzanna Zajczenko

With friends / other travellers

Work / volunteering

02 April 2013 Zuzanna would recommend this property

Liked: Reallu nice staff and beautiful building, especially the dining room.

Disliked: Nothing

77.1%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

City break

09 October 2012 Customer would recommend this property

Liked: Close to the city center

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Margareta Bolmgren

With my spouse / partner

Visiting friends or family

05 December 2011 Margareta would recommend this property

Liked: Cosy and homelike hotel, old english style that made it feel exclusive and luxurious. Friendly staff, good waterpressure in the shower and spacious rooms. Close to the city centre and haymarket station.

Disliked: The breakfast was quite scarce from a Swedish point of view, few greens and a lot of sugary and fatty bread, very sweet youghurt, jams etc

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Julita Wilczek

With friends / other travellers

City break
Events / festivals
Shopping
Sightseeing & culture

01 December 2011 Julita would recommend this property

Liked: Great place with best connection to the airport and city centre. Lovely rooms - simple and clean. Staff was limited (seen actually only 1 person), but nevertheless everything went smooth. We actually expected less for this amount of money and was positively surprised. It is possible to borrow (for free) ironing board and iron. Hairdryer, tv with dvd also available in the room.

Disliked: Julita left no negative feedback.

62.9%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

Sightseeing & culture

11 July 2011 Customer would recommend this property

Liked: Helpful staff

Disliked: bit far to get too

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Adrian Macartney

Alone

Business / conference

16 May 2011 Adrian would recommend this property

Liked: Fantastic large room, clean, great bathroom, nice staff.

Disliked: nothing

74.3%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

City break
Events / festivals
Partying / nightlife
Sightseeing & culture
Sports, adventure or outdoor activities

14 February 2011 Customer would recommend this property

Liked: Helpful staff, lounge bar, large room, clean bathroom

Disliked: Dirty couch in our room, hot water wasn't turned on in our room when we arrived

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

City break
Partying / nightlife
Sightseeing & culture

18 September 2010 Customer would recommend this property

Liked: Nice, comfortable and spacious room, quiet hotel with restaurants and bars close by. Good location with 15 min walk to the center. Enjoyable stay, if ever back in Edinburgh would stay here again.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

With my spouse / partner

Business / conference
City break
Sightseeing & culture

15 September 2010 Customer would recommend this property

Liked: Peaceful venue opposite small leafy square and in lovely classical designed crescent. So quiet but only ten minutes walking distance from Princes Street and centre.. Polite and friendly staff. Lovely, gracious dining room and good breakfast. Elegant old fashioned building.

Disliked: At first given basement bedroom looking out on to dustbins, ladders, old furniture and cigarette ends. We expressed dissatisfaction and after one night were given an upstairs room which was much nicer. There were many small details of upkeep (e.g. slow emptying shower, curtain cord broken, TV ariel lead broken etc) that had gone unnoticed but when we reported that a light bulb had 'popped' it was replaced immediately with charm and efficiency.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 60%

Tracey Chan

With a large group / tour

City break
Family Holiday
Sightseeing & culture

16 August 2010 Tracey would recommend this property

Liked: Location, hotel was converted from a lovely period property

Disliked: Tracey left no negative feedback.

71.4%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 40%
Location - 100% Cleanliness - 60% Value - 80%

MANUEL FAUSTINO

With my spouse / partner

Sightseeing & culture

05 August 2010 MANUEL would recommend this property

Liked: No coments

Disliked: No coments

51.4%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 40%
Location - 60% Cleanliness - 20% Value - 40%

Customer review

With my spouse / partner

Sightseeing & culture

01 August 2010

Liked: friendly staff and the breakfast was plenty

Disliked: the cleanliness of the room was quite unacceptable: there were dirty spots on the bed sheet, urin on the toilet seat, and old fingernails on the floor beside the bed.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

08 June 2010 Customer would recommend this property

Liked: very elegant.very good location.

Disliked: Customer left no negative feedback.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 60%

Alyssa Granger

02 June 2010 Alyssa would recommend this property

Liked: Large rooms. Clean. Great view. Beautiful breakfast room. Wireless. Within walking distance of Edinburgh Castle, the Royal Mile, Princess Street, and the bus station.

Disliked: Alyssa left no negative feedback.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

25 May 2010 Customer would recommend this property

Liked: The staff is nice, has a good breakfast, the room has a big size. Is very close to the train station e we can walk till the city centre.

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

10 May 2010 Customer would recommend this property

Liked: It was good value, good location and clean. I would go back again.There was also a good spread for breakfast.

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

21 April 2010 Customer would recommend this property

Liked: Friendly and very helpfull staff. Nice rooms and very well situated with regard to the city centre.

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 60% Cleanliness - 100% Value - 60%

Customer review

18 April 2010 Customer would recommend this property

Liked: Large room and friendly staff, however it is a good 20 minute walk to get to the Royal Mile, Castle and many other areas of interest. Also, the hotel probably needs a bit of work, eg the shower nozzle in our room fell down, the lock on the bathroom door kept getting stuck, and the room door was very difficult to shut.

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

18 April 2010 Customer would recommend this property

Liked: Our room was cleaned every day with new towels, soaps and fill-up's of coffee, the, coco etc. Very, very good. But then I dont understand that the tablecloths at breakfast were not changes at all during the time, we vere staying there. There were coffee/the spots on many of the tablecloths. Not even the disposable cloths were changed.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Anna Hitchcock

05 April 2010 Anna would recommend this property

Liked: Beutiful view of all the chimney pots over Edinburgh, worth the climb up the stairs. Beautiful hotel in general.

Disliked: Anna left no negative feedback.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

alistair brown

15 March 2010 alistair would recommend this property

Liked: staff and location

Disliked: alistair left no negative feedback.

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

04 January 2010 Customer would recommend this property

Liked: location was quite central

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

luke evans

23 November 2009 luke would recommend this property

Liked: Totally recommend this as a cheap and quality place to stay. It certainly didnt feel like a hostel, more like a hotel. Next time in Edinburgh, I will stay here again.

Disliked: luke left no negative feedback.

71.4%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

23 November 2009 Customer would recommend this property

Liked: Good size of our hotel room.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

22 November 2009 Customer would recommend this property

Liked: A lovely hotel, great location, very clean - perfect place to stay for couples!

Disliked: Customer left no negative feedback.