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Imperial Laguna Cancun

Hotel

Calle Quetzal 11 Club De Golf KM 8, Cancun, Mexico

Atmosphere 67%

Cleanliness 74%

Facilities 58%

Location 74%

Safety 77%

Staff 81%

Value 79%

What's Included

  • Breakfast
  • Linen
  • Luggage Room
  • Towel

Facilities

  • Air conditioning
  • Free Breakfast
  • Free Wi-Fi
  • 24 Hour Reception
  • Bar
  • Cable TV
  • Café
  • Currency Exchange
  • Elevator
  • Free Internet Access
  • Free Parking
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Key Card Access
  • Laundry Facilities
  • Luggage Storage
  • Mini-bar
  • Outdoor Swimming Pool
  • Parking
  • Restaurant
  • Safe Deposit Box
  • Swimming Pool
  • Tea/Coffee Making Facilities
  • Tours/Travel Desk
  • Vending Machines
  • Wheelchair Friendly

Purchasable Extras

  • Airport Pickup 60.00USD

Important Information

Hotel policies:
16% Taxes + 3% tourist taxes are not included, it will be charged at your check in.

Once you reserve, if canceled deposit is NON refundable. If your reservation is no-show you will be charge for 1 night.

Once you reserve, if canceled 48 hrs before arrival will be a penalty charge of 1 night - except in Christmas, New Year, East season & Holidays, for this dates will be charge the 100% total amount stay.

Check-in / Check-out

Earliest check-in: 00:00

Latest Check-out: 12:00

Policies

  • Credit Cards Accepted
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to Cancun?

Contact us directly

Atmosphere 67%

Cleanliness 74%

Facilities 58%

Location 74%

Safety 77%

Staff 81%

Value 79%

Showing 1-7 of 7 reviews

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
08 Jan 2015

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Partying / nightlife, Relaxation / spa, Sports, adventure or outdoor activities

Liked: Love this property. Small cosy villa style property, well managed, very cooperative and helpful staff, (Eddie at front desk and maid services great) rooms spacious, clean, shower hot, fridge and sink in room for kitchen stuff, very comfortable mattresses for good sleep, noise A-OK, wifi and cable tv in room. Has everything you need and great proximity to the beach.

Disliked: nothing.

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
27 May 2014

Travel Type:
Alone

Trip Type:
Beach / sunbathing, Sightseeing & culture

Liked: great otel for this money

Disliked: there was no promissed [kitchen in number, very bad wifi in room, no wifi in balcon, no electric outlets in balcon

Customer would recommend this property

63% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 40%
  • Location - 40%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
63% Overall Rating

Anonymous
01 Apr 2014

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Partying / nightlife

Liked: We trashed the place and they didn't charge us

Disliked: Building was going on next door and the noise in the mornings was awful. No compensation was offered when we complained

Customer would recommend this property

69% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 100%
69% Overall Rating

Anonymous
28 Feb 2014

Travel Type:
Alone

Trip Type:
Beach / sunbathing, Visiting friends or family

Liked: It is cheap it is close to the center of cancun's night life, nice pool plenty of sun bedsFree internet inthe lobby reasonable breakfastsIt's clean

Disliked: for the price nothingThe pool and sun beds are out of the sun from about 2 pm but there are many beaches a 50pence bus ride away or a 15 min walk

Customer would recommend this property

80% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 40%
  • Location - 80%
  • Safety - 40%
  • Staff - 100%
  • Value - 100%
80% Overall Rating

Anonymous
14 Sep 2013

Travel Type:
Alone

Trip Type:
Beach / sunbathing, Relaxation / spa, Sightseeing & culture, Visiting friends or family

Liked: It is quiet, pretty view of lagoon, nice pool, nice staff. I like to swim in the pool, sit outside and read, look at water. It is esy to get wherever you wat to go in Cancun. It is NOT on the beach, though, which is not a problem for me (I'm too old to like getting sandy) but people should be aware of that if they want the beach. It is quieter than hotels that are on the beach hotel strip and for me that is a plus.

Disliked: Well, they shouldn't advertize that it's a budget hotel ON THE BEACH since it isn't on the beach and some people might be disappointed.I have stayed here a number of times, always come back, but this is the second time I injured myself walking around, once in the lobby where the computer area is on a raised platform that is not well marked so I fell when I stepped back down to the lower level of the lobby.This time, a different kind of fall and more their fault -- the pool (like most) has round openings for cleaning people to remove top, clean out materials trapped there from the drain area. The top of one of these holes was not placed or sealed correctly, and when I walked over it (it is white like the surrounding cement area) the top tilted and my foot and leg went into the hole, badly cutting and scraping my leg. In addition, the first aid box of the hotel was empty so there was no way to clean and dress the wound.Fortunately, Dr Kevin, who resides at the sister hotel Imperial Las Perlas, was there and was able to go back to Las Perlas, get his medical kit, and treat my leg wound. But if he hadn't been there I would have been in bad shape. And the desk clerk who was the only staff on duty at the time was new and didn't know what to do about it.Also, they offer a continental breakfast which is usually inadequate -- coffee, cold milk, cold cereal and some nice bread pastry. But no real breakfast and they don't have a cafeteria, there is no restaurant nearby for lunch, dinner etc except the very good but expensives restaurant on the grounds near the pool -- only for dinner and not someplace you would eat every day. Not a problem if you have a way to get around since Cancun has tons of good restaurants, but if you just want to hang around the hotel and pool, you can't do that because there is no way to get snacks or light meals without going out someplace.

Customer would recommend this property

80% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 100%
80% Overall Rating

Anonymous
17 Jul 2013

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Beach / sunbathing, City break

Liked: Good location. Good price / quality ratio

Disliked: It has been long since last restoration, but all the rest is great,.

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 60%
  • Facilities - 40%
  • Location - 100%
  • Safety - 60%
  • Staff - 100%
  • Value - 60%
66% Overall Rating

Anonymous
10 Jul 2013

Travel Type:
With friends / other travellers

Trip Type:
Beach / sunbathing, Partying / nightlife, Sightseeing & culture, Sports, adventure or outdoor activities

Liked: The night staff were superb and helpful.

Disliked: The room - the shower was a dribbler and we didnt get clean towels everyday!

49% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 20%
  • Facilities - 60%
  • Location - 80%
  • Safety - 60%
  • Staff - 40%
  • Value - 40%
49% Overall Rating

Anonymous
28 Jan 2013

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Beach / sunbathing, City break, Partying / nightlife, Romantic getaway, Sightseeing & culture

Liked: Pool area was really nice

Disliked: Room looked really dirty

63% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 20%
  • Location - 60%
  • Safety - 100%
  • Staff - 100%
  • Value - 40%
63% Overall Rating

Anonymous
06 Jan 2013

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year

Liked: The staff were friendly enough.

Disliked: There is hardly anything to be liked about this hotel. It is a rather basic accommodation with a need of a huge investment in order to regain its charm. Housekeeping is poor -rubbish bin hasn't been emptied even once in four days, maids only mop and make up beds. Hobs in little kitchenette have been badly replaced with microwaves. Breakfast was dull. The closest beach is a good 15 minute walk unless you sneak in through one of nicer hotels located by it. On and all, I would refrain from staying again. Had it undergone a general renovation, it would turn into a lovely hotel.

Customer would recommend this property

69% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 60%
  • Facilities - 40%
  • Location - 100%
  • Safety - 80%
  • Staff - 60%
  • Value - 100%
69% Overall Rating

Anonymous
02 Jan 2013

Travel Type:
With my spouse / partner

Trip Type:
Beach / sunbathing

Liked: good price for value

Disliked: could need some renovation

Customer would recommend this property

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