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Reviews of Hotel Nella

1 star Hotel | Via Faenza, 69, Florence, Tuscany, Italy 50123

93.1% Overall Rating

201 out of 216 customers would recommend this property

Recent review (03/07/2014)

Ewa Pawluk thinks…

"The location was just perfect (near the train and bus station). The owners were really helpful and nice and the place was clean. My single room did not include the bathroom, but the shared bathroom…"

Read all Hotel Nella reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • No curfew
  • Internet / Wi-Fi
  • 24 hour hot showers
  • Tours/Travel Desk
  • Reception (limited hours)
  • Café
  • Infant bed

What's Included

  • Luggage Room
  • Linen
  • Towel

Important Information

RECEPTION opening hours : from 9:00 am until 8.00 pm. Very important : We need to receive email from you with the time arrival. Thanks. Room ready from 12'00 o'clock am CANCELLATION POLICY: - If you do not give us 72 hours notice (3 days max .) of your 'no show' by e-mail / by fax, we will unfortunately have to debit your card. The amount charged will be your first night's accommodation.

Group booking?

Group of 15 or more traveling to Florence?

Contact us directly

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93.1%

Overall Rating

201 out of 216 HostelBookers customers said that they would recommend 'Hotel Nella'

Atmosphere
87.2%
Location
96.8%
Facilities
82.4%
Cleanliness
96.0%
Staff
98.4%
Value
97.6%
Safety
93.6%
Refine your results Showing 151 of 200 reviews 1 | 2 | 3 | 4 | 5 | 6 | 7   Next
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91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Ewa Pawluk

Alone

Shopping
Sightseeing & culture

03 July 2014 Ewa would recommend this property

Liked: The location was just perfect (near the train and bus station). The owners were really helpful and nice and the place was clean. My single room did not include the bathroom, but the shared bathroom was all to myself since all other rooms have the bathroom, so it was always vacant and clean. And at night it was all quiet on the street outside so you could get a good night sleep!

Disliked: Nothing.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

TAT SAN LAU

With my spouse / partner

Backpacking / gap year
Sightseeing & culture

19 June 2014 TAT SAN would recommend this property

Liked: Friendly staff Safe at night Clean room

Disliked: No escalator for 2nd floor

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break

18 April 2014 Customer would recommend this property

Liked: The owners were friendly, it was clean and central, it felt safe and secure. Bathroom only seemed to be shared with one other room. Very good value in a pricey city.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

14 March 2014 Customer would recommend this property

Liked: Very helpful and welcoming staff and great location from all the main sites and the station!

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

LEONARDO MENDES

Alone

Sightseeing & culture

05 March 2014 LEONARDO would recommend this property

Liked: Good cost-benefit and staff

Disliked: LEONARDO left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Visiting friends or family

02 February 2014 Customer would recommend this property

Liked: Brilliant location, private room was excellent value for money

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

KAZUMI ENDO

Alone

Sightseeing & culture

18 November 2013 KAZUMI would recommend this property

Liked: Kind staff and clean room. Nice location.

Disliked: Shower room is very small.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

28 October 2013 Customer would recommend this property

Liked: best place to stay in Florence, great location, the owner is really friendly and helpful.

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Jackie Chong

With friends / other travellers

Shopping
Sightseeing & culture
Visiting friends or family

07 October 2013 Jackie would recommend this property

Liked: Locations was close to Duomo, bridge and Ufizzi.

Disliked: The showers were really small and you can not move around. It also on the second floor so if you have a suit case it was difficult to take up. No lifts

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Fionnuala Collins

With my spouse / partner

Sightseeing & culture

21 September 2013 Fionnuala would recommend this property

Liked: Fantastic location, close to duomo and station. Staff extremely helpful, nice ensuite rooms with coffee available. Would definitely recommend hotel nella!

Disliked: Not a lot apart from the shower qualify, it dribbled.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Geng Wang

With friends / other travellers

Backpacking / gap year

13 July 2013 Geng would recommend this property

Liked: It is a perfect place to stay. Just PERFECT

Disliked: NOTHING

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sian Gilford

With my spouse / partner

City break
Romantic getaway
Sightseeing & culture

11 July 2013 Sian would recommend this property

Liked: Perfect location (2 mins from train station & 5mins from duomo). Paula who ran the hotel is fab, she I so lovely and helpful, made you feel so welcome! You also why wifi which was an added bonus! The place is clean and very secure! Would definitely recommend this hotel.

Disliked: The rooms aren't huge (but big enough for the two of us and our stuff).

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

As a family with children

Family Holiday

11 July 2013 Customer would recommend this property

Liked: The staff was very friendly and helpful. Free map and some useful advices on travelling from the staffs. Good location - near to main train station.

Disliked: Nothing!

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Elizabeth Mendel

Alone

Family Holiday

16 May 2013 Elizabeth would recommend this property

Liked: Run by mother and son team, both of whom were lovely and very helpful. Room and bathroom were both comfortable and clean. Near train station and close to everything. Very safe and secure building in nice area.

Disliked: Alas, up 4 flights of stairs!

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

ANTONIOS NYSTAZOS

With my spouse / partner

Sightseeing & culture

08 May 2013 ANTONIOS would recommend this property

Liked: Cleanliness and friendly owners

Disliked: They charge extra 10 euros for fees

The property's response is...

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture

01 May 2013 Customer would recommend this property

Liked: - grest staff, who is really helpful and gives many recomendations for the city - we didn´t have to advise our arrival time - nice and clean room and bath - free welcome espresso

Disliked: - nothing

88.6%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Eric Cassell

With my spouse / partner

Backpacking / gap year
Romantic getaway
Sightseeing & culture

24 April 2013 Eric would recommend this property

Liked: The owner and her son were very friendly and helpful. They speak English quite well so it was easy for my partner and I to communicate with them. They were very responsive to email and made our reservations at the Uffizi gallery and Accademia for us! The room was very cleaned, and it got cleaned daily while we were out exploring Firenze. Building was also reasonably quiet with the exception of some loud neighbours staying down the hall from us one night. The building was easy to find, and is super close to the train station (Santa Maria novella) - ten minute walk maybe.

Disliked: No breakfast provided. Wifi only works in the hallway, so not in the rooms. There is not really anywhere to sit in the hallway either, except for one lone stool. The main door to the building was always open, so it was not as secure as we would have preferred. But the neighbourhood seemed safe enough.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Xiaohan Zhang

With friends / other travellers

Sightseeing & culture

05 April 2013 Xiaohan would recommend this property

Liked: The people working there are really very friendly. They help us to plan the travel, searching on the Internet for the trains like that. It feels like home. And the location is great. It is very near to the train station and the sightseeing.

Disliked: Only thing is that we can not use Wifi in our room. But they said they will fix this problem as soon as possible. And I also hope they will solve it in the near future.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Robert Barnes

Alone

Romantic getaway

30 March 2013 Robert would recommend this property

Liked: Paola and her son are friendly, helpful and easy-going. The location, 5 mimnutes from the center, surrounded by reasonable shops and restos, is very good.

Disliked: Robert left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

MALINNA JUSOH

Alone

City break

27 March 2013 MALINNA would recommend this property

Liked: very clean and spacious room, and a very helpful staff!

Disliked: Nothing

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Heidi Jalonen

With my spouse / partner

Backpacking / gap year
Romantic getaway
Sightseeing & culture
Visiting friends or family

24 March 2013 Heidi would recommend this property

Liked: Lovely owner!

Disliked: A little bad water flow/pressure (? :D) in the shower.

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

13 March 2013 Customer would recommend this property

Liked: The staff were extremely helpful and did a great job of cleaning the rooms daily and suggesting the sights etc. Paula was amazing at recommending the best places to eat to the point that we would only eat at places that she recommended. The location was great just a five minute walk from the main train station and 10 minutes to the Cathedral.

Disliked: No atmosphere although there were not many guests as it was the off season. The shower is very small. The room was extremely cold and it was impossible to get warm until the heating kicked in at six each night. If you were at the hostel during the day you had to rug up.

85.7%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

City break
Romantic getaway
Sightseeing & culture

25 February 2013 Customer would recommend this property

Liked: Room and facilities were clean, great location (100 yards to the train station), close to shops and cafes. Staff was friendly and informative and very helpful.

Disliked: Bathroom was small. Wi-fi was also difficult to get in the rooms, it was annoying to go sit in the hallway or close to the door.

80.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

City break
Sightseeing & culture

16 December 2012 Customer would recommend this property

Liked: Good location, although it is not on the corner of the station so look up directions before you get there or the tourist office across from the station has maps which are good. Room is a good size.

Disliked: The shower is very very small...there is no room to move and I am short and small!

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Sightseeing & culture

18 November 2012 Customer would recommend this property

Liked: Everything.... the owner and her son are so friendly and helpful. Thanks.

Disliked: nothing