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Reviews of Heroes Hotel

1 star Hotel | Grainger Street, Newcastle upon Tyne, Newcastle Upon Tyne, England NE1 5JE

58.3% Overall Rating

2 out of 5 customers would recommend this property

Recent review (18/02/2015)

Sian Doyle thinks…

"The staff were absolutely brilliant! Couldn't have done more for us. It was one of our birthdays during our stay and they filled our room with balloons and banners, even went out and got a card!…"

Read all Heroes Hotel reviews

Facilities

  • Credit cards accepted
  • No curfew
  • Internet / Wi-Fi
  • 24 hour reception
  • 24 hour hot showers
  • Late check-out
  • Café

What's Included

  • Linen

Important Information

If cancelled up to 7 days before date of arrival, If cancelled later, 100 percent of the first night will be charged. In case of no-show, the total price of the reservation will be charged. The total remaining price of the reservation will be charged on the day of booking.

Group booking?

Group of 15 or more traveling to Newcastle Upon Tyne?

Contact us directly

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58.3%

Overall Rating

2 out of 5 HostelBookers customers said that they would recommend 'Heroes Hotel'

Atmosphere
56.0%
Location
88.0%
Facilities
44.0%
Cleanliness
48.0%
Staff
60.0%
Value
56.0%
Safety
56.0%
Refine your results Showing 4 of 4 reviews
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31.4%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 100% Cleanliness - 20% Value - 20%

Graeme Comerford

With a large group / tour

Partying / nightlife

04 March 2015

Liked: Leaving it after 2 nights of other customers running riot all through the night!

Disliked: The woman who checked us in initially was friendly and helpful however the man who was lounging around in reception was aggressive and later very rude. Having tried to pay the outstanding balance due on arrival only to be told that the card machine needed to be "warmed up" myself and other members of my group were harassed throughout the duration of our stay for payment to be made. I even received a text message from Chad, the aggressive guy from the reception, at 4.57am on the Sunday morning. On top of this there was an electricity extension lead running from the reception into one of the rooms to provide power. In the room I stayed in the toilet door had no handle, instead it had been thoughtfully replaced by a screw that protruded from the door!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sian Doyle

With friends / other travellers

Partying / nightlife
Shopping
Sightseeing & culture

18 February 2015 Sian would recommend this property

Liked: The staff were absolutely brilliant! Couldn't have done more for us. It was one of our birthdays during our stay and they filled our room with balloons and banners, even went out and got a card! Anything you needed, they were there to help. Would definitely recommend. Location is perfect, right in the center of everything. Exactly what you need for a simple stay.

Disliked: No issues or complaints at all.

45.7%
Atmosphere - 40% Staff - 40% Facilities - 20% Safety - 60%
Location - 80% Cleanliness - 20% Value - 60%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

30 October 2013

Liked: The day staff Geordies were so friendly and helpful. We had to check out at 10am, but weren't getting picked up until 4pm, so we left our bags behind the counter and the staff gave us directions to places to visit. The location is so central that everything is on your doorstep. Perfect for saving on transport.

Disliked: Well, where do I start? You pull up to the hostel and you would be forgiven for thinking that you'd got the wrong place as there's no sign to say it's a hostel at all - it just looks like a takeaway. The night staff were rude and unhelpful and could not have been more indifferent to our arrival. We were nothing but polite to them, but they couldn't even crack a smile. The room was fine - what you expect from a hostel but the sheets were not clean. Some were stained and had hairs on them. There were stains on the walls too and dirty handprints everywhere. There wasn't a bin for the room - just a bin bag. The shower needed ripping out as the shower doors were hanging off and letting all the water out onto the floor and there were holes in the shower wall. Granted that hostels are noisy, but our neighbours took the absolute mick. Beware that because you're on the party street, your neighbours are going to climb in blind drunk at 3am and everyone will know. No one told us that you have to pay an extra £20 deposit on check in, which you do get back, but it was another annoyance. To be honest, it was pretty awful but you just get on with it. Wouldn't stay there again.

80.0%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

City break
Partying / nightlife

17 February 2013 Customer would recommend this property

Liked: Great stay, better than expected. Some very harsh reviews about the hostel. I found it to be clean, accessible and comfortable. Very good location and very friendly and helpful staff.

Disliked: Only slight downside was the lack of power in the shower but this was nothig major.