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Heroes Hotel Hotel

71 Grainger Street, Newcastle upon Tyne, England

Atmosphere 73%

Cleanliness 67%

Facilities 60%

Location 93%

Safety 73%

Staff 80%

Value 80%

What's Included

  • Linen

Facilities

  • Free Wi-Fi
  • 24 Hour Reception
  • Free Internet Access
  • Luggage Storage

Important Information

If cancelled up to 7 days before date of arrival,
If cancelled later, 100 percent of the first night will be charged.
In case of no-show, the total price of the reservation will be charged.

The total remaining price of the reservation will be charged on the day of booking.

Check-in / Check-out

Earliest check-in: 00:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Non Smoking

Group booking?

Group of 15 or more traveling to Newcastle upon Tyne?

Contact us directly

Atmosphere 73%

Cleanliness 67%

Facilities 60%

Location 93%

Safety 73%

Staff 80%

Value 80%

Showing 1-2 of 2 reviews

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
06 Feb 2015

Travel Type:
With friends / other travellers

Trip Type:
Partying / nightlife, Shopping, Sightseeing & culture

Liked: The staff were absolutely brilliant! Couldn't have done more for us. It was one of our birthdays during our stay and they filled our room with balloons and banners, even went out and got a card! Anything you needed, they were there to help. Would definitely recommend. Location is perfect, right in the center of everything. Exactly what you need for a simple stay.

Disliked: No issues or complaints at all.

Customer would recommend this property

46% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 20%
  • Facilities - 20%
  • Location - 80%
  • Safety - 60%
  • Staff - 40%
  • Value - 60%
46% Overall Rating

Anonymous
25 Oct 2013

Travel Type:
With friends / other travellers

Trip Type:
Sports, adventure or outdoor activities

Liked: The day staff Geordies were so friendly and helpful. We had to check out at 10am, but weren't getting picked up until 4pm, so we left our bags behind the counter and the staff gave us directions to places to visit.The location is so central that everything is on your doorstep. Perfect for saving on transport.

Disliked: Well, where do I start? You pull up to the hostel and you would be forgiven for thinking that you'd got the wrong place as there's no sign to say it's a hostel at all - it just looks like a takeaway.The night staff were rude and unhelpful and could not have been more indifferent to our arrival. We were nothing but polite to them, but they couldn't even crack a smile.The room was fine - what you expect from a hostel but the sheets were not clean. Some were stained and had hairs on them. There were stains on the walls too and dirty handprints everywhere. There wasn't a bin for the room - just a bin bag. The shower needed ripping out as the shower doors were hanging off and letting all the water out onto the floor and there were holes in the shower wall.Granted that hostels are noisy, but our neighbours took the absolute mick. Beware that because you're on the party street, your neighbours are going to climb in blind drunk at 3am and everyone will know.No one told us that you have to pay an extra £20 deposit on check in, which you do get back, but it was another annoyance. To be honest, it was pretty awful but you just get on with it. Wouldn't stay there again.

80% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 100%
  • Safety - 60%
  • Staff - 100%
  • Value - 80%
80% Overall Rating

Anonymous
16 Feb 2013

Travel Type:
With friends / other travellers

Trip Type:
City break, Partying / nightlife

Liked: Great stay, better than expected. Some very harsh reviews about the hostel. I found it to be clean, accessible and comfortable. Very good location and very friendly and helpful staff.

Disliked: Only slight downside was the lack of power in the shower but this was nothig major.

Customer would recommend this property

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