Reviews of Norfolk House Hotel 3 star

587 London Road, Thornton Heath, London, England CR7 6AY

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66.1%

43 out of 49 HostelBookers customers said that they would recommend 'Norfolk House Hotel'

Atmosphere
64.0%
Location
50.4%
Facilities
60.8%
Cleanliness
72.8%
Staff
68.0%
Value
76.8%
Safety
69.6%

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71.4%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 40%
Location - 40% Cleanliness - 60% Value - 100%

Customer review

With my spouse / partner

Romantic getaway
Shopping
Sightseeing & culture

25 January 2012 Customer would recommend this property

Liked: Good atmosphere. Nice hotel for good money.

Disliked: Far to the center of London. Low security, maids leave open rooms

42.9%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 80%
Location - 20% Cleanliness - 100% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year

30 October 2011

Liked: We were in a newly renovated room.

Disliked: Location was very very bad. The staff were not very helpful. breakfast was not what I would consider continental breakfast. The cafe never opened.

54.3%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 20%
Location - 20% Cleanliness - 100% Value - 60%

Customer review

With friends / other travellers

Sightseeing & culture

24 July 2011

Liked: I liked that there was a small pub in the hotel, which made it easy for my friends and me to have dinner without going to central London.

Disliked: I disliked that the bathtub was clogged.

28.6%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 40%
Location - 20% Cleanliness - 20% Value - 40%

Customer review

As a family with children

Family Holiday

16 June 2011

Liked: Unfortunately nothing

Disliked: Nothing

57.1%
Atmosphere - 60% Staff - 40% Facilities - 80% Safety - 60%
Location - 20% Cleanliness - 80% Value - 60%

Tran La

With friends / other travellers

Work / volunteering

17 May 2011

Liked: ..

Disliked: Breakfirst time

51.4%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 20% Cleanliness - 60% Value - 40%

Customer review

With friends / other travellers

Backpacking / gap year

24 April 2011 Customer would recommend this property

Liked: Nothing in particular

Disliked: Very far from Central City

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

paul neehuis

With friends / other travellers

Sports, adventure or outdoor activities

19 April 2011 paul would recommend this property

Liked: very helpful staff lovely area

Disliked: didnt have kettle or coffee/tea in room

77.1%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

With my spouse / partner

City break
Shopping
Sightseeing & culture

07 April 2011 Customer would recommend this property

Liked: The staff were very helpfull and friendly.

Disliked: 1. No porter, no internet in the rooms, no 24 hour kitchen service. 2. The bed which was given as double bed, was 2 beds joined together and it was not very comfortatble

74.3%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 100%
Location - 40% Cleanliness - 80% Value - 80%

Zdenek Lipovsky

With friends / other travellers

Sightseeing & culture
Sports, adventure or outdoor activities

04 April 2011 Zdenek would recommend this property

Liked: Pleasant stay for a good value

Disliked: 1 hr from the city center

82.9%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 60% Cleanliness - 80% Value - 100%

Customer review

With my spouse / partner

Romantic getaway
Sightseeing & culture

09 February 2011 Customer would recommend this property

Liked: spacious room + good wifi

Disliked: the room was very very hot

65.7%
Atmosphere - 60% Staff - 20% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 60% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Events / festivals
Sightseeing & culture

25 January 2011 Customer would recommend this property

Liked: Barato e acessivel

Disliked: O pequeno almoço é muito pobre A sala de bagagem nao oferece segurança nenhuma

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 60% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year
Romantic getaway
Sightseeing & culture

15 January 2011 Customer would recommend this property

Liked: Well... the hotel was ok....

Disliked: The floor, the noise, the dusty, the staff wasn't that friendly, it's about 1h from london, you need to get a bus and get a train to go to victoria. But worth for the money that i expended...

37.1%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 40%
Location - 20% Cleanliness - 20% Value - 60%

Customer review

Alone

Sightseeing & culture

26 October 2010 Customer would recommend this property

Liked: they've got telly...

Disliked: the telly was very small, the whole hotel smelled bad and the service was unfriendly

74.3%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities
Sightseeing & culture

02 September 2010 Customer would recommend this property

Liked: Reasonable price, good service, helpful staff.

Disliked: Small room (not exactly as pictures), lobby too noisy, wifi internet available only in the lobby, not in the rooms (and with the noise, it's very hard to make phone calls)

62.9%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 80% Value - 60%

Customer review

10 April 2010 Customer would recommend this property

Liked: Big double room, cleanliness, nice brakefast

Disliked: Customer left no negative feedback.

85.7%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 40% Cleanliness - 100% Value - 100%

Customer review

23 February 2010 Customer would recommend this property

Liked: too noisy!!! but good value for the money

Disliked: Customer left no negative feedback.

40.0%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 40%
Location - 20% Cleanliness - 40% Value - 60%

Customer review

20 February 2010 Customer would recommend this property

Liked: Comfortable bed and clean linen.

Disliked: Customer left no negative feedback.

60.0%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 40%
Location - 60% Cleanliness - 100% Value - 60%

Customer review

13 February 2010 Customer would recommend this property

Liked: It was very clean.The breakfast only consisted of toast and jam, though :(

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

07 December 2009 Customer would recommend this property

Liked: Food was fantastic valueThere was a 24 hour reception and no curfewWe had a private bathroom which for £34 a night in London was great

Disliked: Customer left no negative feedback.

80.0%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 100%
Location - 20% Cleanliness - 100% Value - 100%

Customer review

10 October 2009 Customer would recommend this property

Liked: NIce place to stay, but far away from central London.

Disliked: Customer left no negative feedback.

54.3%
Atmosphere - 40% Staff - 40% Facilities - 60% Safety - 60%
Location - 20% Cleanliness - 80% Value - 80%

Customer review

30 August 2009 Customer would recommend this property

Liked: Quite good to stay, but far away from center.

Disliked: Customer left no negative feedback.

62.9%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 80%
Location - 20% Cleanliness - 80% Value - 100%

Adelle Smith

07 August 2009 Adelle would recommend this property

Liked: Shower/ensuite was good and clean, big bed how ever it is 2x king singles zipped together but comfortable. Nice little LCD TV. Bus stop is right out the front, if you want to get to the train station or the large Tesco store take buses 198 or 250 there and back again, they run about every 12 minutes or so. On the bad side the room was extremely hot and sticky due to summer and no air conditioning although they did supply us a fan on request. The floor boards are VERY noisy if you have people above moving around. The street noise is very loud if you have a room over looking it, always sirens :) Return rail tickets from Thornton Heath to Victoria station was 4.70 GBP, takes about 20/25 minutes. An Oyster card is handy to have for the buses. Breakfast is very basic made up of toast and jam or cereal with orange juice or tea/coffee, you can buy an english brekky but even that is not huge. Over all it is good value for your money.

Disliked: Adelle left no negative feedback.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 40% Value - 100%

Customer review

30 July 2009 Customer would recommend this property

Liked: For 13£/night, it was ok.

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 60% Value - 100%

Customer review

27 July 2009 Customer would recommend this property

Liked: Very good price for a clean and comfortable room. Would'nt advise a full weeks holiday from here, but ideal for weekends or a night away while visiting London

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 40% Cleanliness - 60% Value - 100%

Seyed Mahdi Hashemi

13 July 2009 Seyed Mahdi would recommend this property

Liked: The room was a bit small. The breakfast was good. You should consider the one hour journey until city center.

Disliked: Seyed Mahdi left no negative feedback.


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Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.

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