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Reviews of HI San Francisco - City Center San Francisco Hostel

685 Ellis Street, CA 94109, San Francisco, USA

Atmosphere 91%

Cleanliness 82%

Facilities 84%

Location 64%

Safety 79%

Staff 87%

Value 84%

What's Included

  • Breakfast
  • Linen
  • Luggage Room
  • Towel

Facilities

  • Free Breakfast
  • Free Wi-Fi
  • Late Check-out
  • Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Adaptors
  • Bar
  • Bicycle Parking
  • Board Games
  • Book Exchange
  • Cable TV
  • Cafe
  • Card Phones
  • Common Room
  • DVDs
  • Elevator
  • Free City Maps
  • Free Internet Access
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Key Card Access
  • Linen Included
  • Luggage Storage
  • Reception (limited hours)
  • Steam room
  • Tea/Coffee Making Facilities
  • Telephone Fax Facilities
  • Tours/Travel Desk
  • Towels Included
  • Vending Machines
  • Wheelchair Friendly

Important Information

For bookings with 8 people or more, please contact the hostel's groups department. The property reserves the right to cancel online bookings made for 8 or more guests and your deposit will be lost.

Check in time to hostel rooms is anytime after 3pm on the day of your arrival. If you will arrive to check in after 23:59 on the night of your arrival we recommend contacting the hostel to alert them so your reservation remains in tact and you do not incur a no show fee.

Check-in / Check-out

Earliest check-in: 15:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

Atmosphere 91%

Cleanliness 82%

Facilities 84%

Location 64%

Safety 79%

Staff 87%

Value 84%

Showing 1-10 of 50 reviews

91% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
91% Overall Rating

Anonymous
14 Sep 2016

Travel Type:
With my spouse / partner

Trip Type:
Family Holiday, Sightseeing & culture

Age Range:
18-24

Liked: - Atmoshpere and Staff are nice, a good value stay.

Customer would recommend this property

77% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 60%
  • Facilities - 80%
  • Location - 60%
  • Safety - 60%
  • Staff - 100%
  • Value - 80%
77% Overall Rating

Anonymous
12 Sep 2016

Travel Type:
Alone

Trip Type:
Business / conference

Age Range:
31-40

Liked: Atmosphere was nice.

Disliked: Breakfast was too late in the day to be useful.

Customer would recommend this property


The property's response is

Thank you for your feedback. We serve complimentary breakfast every morning from 7:30 am - 11:30 am. This includes the option to add eggs or pancakes for $1 from 8:30 am - 10:30 am. I do apologize if this information was never made available to you at check in and if the hours were not early enough. Over the years we’ve found these times to be the most conducive to both the needs of our guests and our daily operations. Safe Travels!

Anthony – Front Desk Manager

86% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 80%
  • Value - 60%
86% Overall Rating

Anonymous
11 Aug 2016

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Age Range:
25-30

Liked: .

Disliked: .

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 20%
  • Safety - 60%
  • Staff - 80%
  • Value - 80%
66% Overall Rating

Anonymous
24 Jul 2016

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Age Range:
18-24

Liked: Good friendly atmosphere and very clean, private bathrooms in each room is a plus.

Disliked: The location. The walk between union square and Ellis street stinks of Urine due to high level of homeless gatherings on the street. While I in no way like to see any individuals left in such poor circumstances it can be quite irritating being constantly asked for spare change standing outside the hostel or walking down the street or being shouted at by groups can become quite intimidating late at night.

Customer would recommend this property

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 60%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
94% Overall Rating

Anonymous
22 Jul 2016

Travel Type:
With friends / other travellers

Trip Type:
City break

Age Range:
31-40

Liked: Really comfy and cosy feel. Loved the decor and enjoyed spending time in the communal areas. Free breakfast and tea/coffee was an added bonus. All the staff were very friendly and helpful. The program of events was also a plus for us. We took part in the free China Townwalking tour and this was a definite highlight of our stay in SF!

Disliked: Ever so slightly apprehensive of the area on our first night but we soon worked out a route to and from the hostel where we felt comfortable walking at night.

Customer would recommend this property

89% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 60%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
89% Overall Rating

Anonymous
27 Jun 2016

Travel Type:
With friends / other travellers

Trip Type:
Family Holiday, Sightseeing & culture

Age Range:
25-30

Liked: Rooms were clean with nice matresses. Good breakfast. Nice helpful staff.

Disliked: Price was a bit expensive especially when the womens rooms were more then mens. Location was also unfortunate. We parked next door at a hotels garage per the suggestion of the hostel staff for safety. Then walking to the Hostel from Union Square on the Ellis street was uncomfortable for two women due to so many homeless people.

Customer would recommend this property

63% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 40%
  • Safety - 80%
  • Staff - 60%
  • Value - 60%
63% Overall Rating

Anonymous
02 Jun 2016

Travel Type:
With friends / other travellers

Trip Type:
Sightseeing & culture

Age Range:
18-24

Liked: The general feel of the hostel was very cosy and welcoming.

Disliked: Not the greatest location.

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 100%
  • Safety - 60%
  • Staff - 20%
  • Value - 80%
66% Overall Rating

Anonymous
26 Apr 2016

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Beach / sunbathing, Sightseeing & culture, Sports, adventure or outdoor activities, Work / volunteering

Age Range:
25-30

Liked: Location and staff in Hostel and kitchen

Disliked: The staff on the reception was very often unfriendly from the first day on. Not professional!

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 60%
  • Facilities - 80%
  • Location - 20%
  • Safety - 20%
  • Staff - 100%
  • Value - 80%
66% Overall Rating

Anonymous
27 Mar 2016

Travel Type:
With friends / other travellers

Trip Type:
City break, Events / festivals, Partying / nightlife, Shopping, Sightseeing & culture

Age Range:
25-30

Liked: The atmosphere is absolut top notch a real SF style

Disliked: The location in the middle of Tenderloin..at night it gets tricky

Customer would recommend this property

89% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 60%
  • Safety - 60%
  • Staff - 100%
  • Value - 100%
89% Overall Rating

Anonymous
04 Jan 2016

Travel Type:
Alone

Liked: The location is convenient. Great atmosphere and staff. Beautifully decorated.

Disliked: Although the location is convenient the neighborhood doesn't feel safe. I experienced a lot of harassment from men on the block of the hostel and the blocks around it.

Customer would recommend this property

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