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Reviews of HI - San Francisco - Downtown

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

91.2% Overall Rating

507 out of 559 customers would recommend this property

Recent review (03/07/2014)

"The hostel had a great atmosphere and offered lots of activities to keep travellers busy. The breakfast bagels were delicious and the kitchen well run."

Read all HI - San Francisco - Downtown reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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91.2%

Overall Rating

507 out of 559 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown'

Atmosphere
91.2%
Location
96.8%
Facilities
90.4%
Cleanliness
92.0%
Staff
93.6%
Value
84.8%
Safety
89.6%
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100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture
Visiting friends or family

19 July 2014 Customer would recommend this property

Liked: Friendly and helpful staff, and all the abovementioned!

Disliked: Nothing!

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

17 July 2014 Customer would recommend this property

Liked: Best location

Disliked: Nothing

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

City break

13 July 2014 Customer would recommend this property

Liked: .

Disliked: .

77.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 60%
Location - 60% Cleanliness - 80% Value - 60%

Customer review

With my spouse / partner

City break

03 July 2014 Customer would recommend this property

Liked: The hostel had a great atmosphere and offered lots of activities to keep travellers busy. The breakfast bagels were delicious and the kitchen well run.

Disliked: The hostel, although close to the shopping malls and station was not great with lots of homeless people around and hassling you for money.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture
Visiting friends or family

21 June 2014 Customer would recommend this property

Liked: It's a really nice hostel located downtown SF. The kitchen and breakfast is really good and the activities offered by the staff are fun! The rooms are nice but simple. I would definately go there again!

Disliked: Customer left no negative feedback.

48.6%
Atmosphere - 40% Staff - 20% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 60% Value - 20%

Customer review

Alone

Sightseeing & culture

19 June 2014

Liked: central location

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

04 June 2014 Customer would recommend this property

Liked: Friendly, clean and central

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Phoebe Reid

With my spouse / partner

Family Holiday
Sightseeing & culture

02 June 2014 Phoebe would recommend this property

Liked: Great location in Union Square, always felt safe and comfortable. Breakfast provided was great.

Disliked: It's a bit old and creaky, but I suppose that adds to the charm

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Shannon Lancaster

With my spouse / partner

Backpacking / gap year

17 May 2014 Shannon would recommend this property

Liked: It's extremely central location and the free basic breakfast

Disliked: We ran out of hot water one night. That was about it

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Alex Haydon

Alone

Sightseeing & culture

15 May 2014 Alex would recommend this property

Liked: Everything was great. The location really won me over though

Disliked: Nothing

91.4%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Business / conference

01 May 2014 Customer would recommend this property

Liked: Very good value for money, a nice, clean room and lots of activities to get involved with.

Disliked: Not the nicest area and our private room had a radiator that made loud noises around 6am and could not be switched off.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Jason Duncan

Alone

City break

26 April 2014 Jason would recommend this property

Liked: Amazing location, very friendly atmosphere. The bike tour was amazing!

Disliked: Extremely noisy. Not even the complimentary earphones blocked out the constant horns and sirons

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture
Visiting friends or family

25 April 2014 Customer would recommend this property

Liked: Good central location, nice breakfast

Disliked: Smallish private room.... No Toiletpaper in toilet first evening/night

77.1%
Atmosphere - 80% Staff - 60% Facilities - 100% Safety - 60%
Location - 80% Cleanliness - 100% Value - 60%

Customer review

Alone

Business / conference

21 April 2014 Customer would recommend this property

Liked: Location

Disliked: In a ghetto part of San Francisco

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

City break

20 April 2014 Customer would recommend this property

Liked: location, accommodation, price and staff all great

Disliked: nothing

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Beach / sunbathing
City break
Romantic getaway
Sightseeing & culture

08 April 2014 Customer would recommend this property

Liked: Fantastic location right in the centre of downtown

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Ryan Brooks

With a large group / tour

Work / volunteering

17 March 2014 Ryan would recommend this property

Liked: eclectic feel opportunity to meet people from around the world

Disliked: had cold shower in our dorm style room

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Briana Currall

With my spouse / partner

Backpacking / gap year

26 February 2014 Briana would recommend this property

Liked: Clean and well located. Our room was very hot though and it was winter. Otherwise it was 100%

Disliked: Briana left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture

22 February 2014 Customer would recommend this property

Liked: Helpful staff and great central location

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Work / volunteering

12 January 2014 Customer would recommend this property

Liked: Great downtown location, cool staff, superb kitchen, free breakfast, coffee flatrate, free WiFi

Disliked: Mattresses are pretty worn, no "desk-like" sitting space outside of kitchen hours (7am-10pm), lockers are very noisy and not compatible with 'bigger' padlocks, no smoking room/patio/deck (you have to go outside the hostel), WiFi is not secure (no wpa)

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Lisa Imlach

Alone

City break

22 November 2013 Lisa would recommend this property

Liked: Super central, more mature crowd, great breakfast, wifi and activities (the bike tour in particular is well recommended). Free earplugs to block out street noise

Disliked: Mattress sagging slightly.

80.0%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Shopping
Sightseeing & culture

14 November 2013 Customer would recommend this property

Liked: Good location - handy to transport. Nice kitchen & lounge. Free breakfast.

Disliked: Noisy guests during quiet hours. Small room.

57.1%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Sightseeing & culture

13 November 2013

Liked: Very central location.

Disliked: The plumbing, the sink in our room backed up with filthy black water and you can hear dripping in the walls.

88.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Ana Carina Espeche

With friends / other travellers

Sightseeing & culture

22 October 2013 Ana Carina would recommend this property

Liked: Excellent location!

Disliked: Ana Carina left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Alex Kooi Bing Ling

Alone

Backpacking / gap year

20 October 2013 Alex Kooi Bing would recommend this property

Liked: Friendly, clean, great management.

Disliked: Needed more pub crawls.

The property's response is...