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Reviews of HI - San Francisco - Downtown Hostel

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

89.1% Overall Rating

561 out of 619 customers would recommend this property

Recent review (30/06/2015)

Madita Traeger thinks…

"It's very clean and cosy for a hostel. The staff was friendly and helpful at all times. Breakfast was lovely. The only thing missing in the bathroom (we had a 4 bed doorm with an ensuite bathroom)…"

Read all HI - San Francisco - Downtown Hostel reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. 15% taxes not included in the price and should be added to the total amount payable upon arrival. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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89.1%

Overall Rating

561 out of 619 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown Hostel'

Atmosphere
89.6%
Location
90.4%
Facilities
87.2%
Cleanliness
90.4%
Staff
95.2%
Value
82.4%
Safety
88.8%
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100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break

06 July 2015 Customer would recommend this property

Liked: Clean, extremely comfortable beds, friendly staff and great location.

Disliked: Nothing.

85.7%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 80% Value - 100%

Madita Traeger

With friends / other travellers

Backpacking / gap year
City break
Shopping
Sightseeing & culture

30 June 2015 Madita would recommend this property

Liked: It's very clean and cosy for a hostel. The staff was friendly and helpful at all times. Breakfast was lovely. The only thing missing in the bathroom (we had a 4 bed doorm with an ensuite bathroom) was a hairdryer which you can borrow for a 5 Dollar deposit though. I highly recommed the place!

Disliked: The hostel is great! But if you stay there - in the city centre of San Francisco, around Union Square - be aware that those streets are crowded with very weird people and a lot of homeless individuals. You have fancy jazz bars and high class hotels on the one side and prostitution and the worst kind of poverty on the other, all in one place. I highly recommend you don't walk around the area on your own after sunset and don't walk along playing with your mobile or show your money visibly while walking on the street at any time. I don't want to scare anyone but I am also not exaggerating. My friend got mugged around noon while standing in line for a cable car ride (maybe 200 meters from the hostel). She, very visibly, held money in her hand.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

27 June 2015 Customer would recommend this property

Liked: It was a nice place to get to know a lot of people. The biketour over the Golden Gate Bridge was amazing. Comfortable beds Abs everything was really clean.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

JON UNZUETA

With friends / other travellers

Backpacking / gap year

25 June 2015 JON would recommend this property

Liked: Clean, great kitchen and free breakfast.

Disliked: Nothing.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Johanna Kuiken

With my spouse / partner

Sightseeing & culture

16 June 2015 Johanna would recommend this property

Liked: The location is great

Disliked: Breakfast is not much choice

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break

08 June 2015 Customer would recommend this property

Liked: n/a

Disliked: n/a

82.9%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Sylvia Kozlowski

With friends / other travellers

Backpacking / gap year
Family Holiday
Partying / nightlife
Sightseeing & culture

29 May 2015 Sylvia would recommend this property

Liked: The location and staff are great! Breakfast is average however is a nice touch that it is included in the price.

Disliked: Rooms and bathrooms could be cleanlier

80.0%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

Jorge Esteban Lopez Deiana

Alone

Sightseeing & culture

27 May 2015 Jorge Esteban would recommend this property

Liked: Location, staff and beds (good size!)

Disliked: None

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Yongil Kim

Alone

Sightseeing & culture

27 May 2015 Yongil would recommend this property

Liked: comfy bed, very kind staffs

Disliked: Yongil left no negative feedback.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 40% Cleanliness - 100% Value - 100%

Benjamin Henry

With a large group / tour

Partying / nightlife
Relaxation/spa
Shopping

11 May 2015 Benjamin would recommend this property

Liked: Clean nice staff

Disliked: People screaming in the street behind 24/7 like they were being murdered

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Sightseeing & culture

10 May 2015 Customer would recommend this property

Liked: Excellent hostel

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Monika Haider

With friends / other travellers

Backpacking / gap year
City break
Family Holiday

07 May 2015 Monika would recommend this property

Liked: Modern furniture and nice people

Disliked: A lot of people

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Christobel Innes

Alone

City break
Sightseeing & culture
Sports, adventure or outdoor activities

06 April 2015 Christobel would recommend this property

Liked: The location was awesome. I really liked this hostel and the staff were always friendly and willing to help me find my way around San Francisco.

Disliked: Honestly I have no complaints. I felt safe and secure while I stayed here.

85.7%
Atmosphere - 80% Staff - 60% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

03 April 2015 Customer would recommend this property

Liked: It has an awesome atmosphere

Disliked: The vending machine ate my money and the Phone did not work properly.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

With my spouse / partner

Backpacking / gap year

20 March 2015 Customer would recommend this property

Liked: Great location. Staff were very friendly and helpful. Bathrooms were clean and good to use. Comfortable bed and having a hand basin in the bedroom was useful

Disliked: A little noisy at night with window open

71.4%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 40% Value - 60%

Customer review

With friends / other travellers

City break
Partying / nightlife
Sightseeing & culture
Visiting friends or family

04 March 2015 Customer would recommend this property

Liked: The room was well designed for sharing. The atmosphere was good with staff very happy to help.

Disliked: Couldn't get warm water in the shower

88.6%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

Tina Svärdh

With friends / other travellers

City break
Shopping
Sightseeing & culture

18 February 2015 Tina would recommend this property

Liked: Renovated, have thought of the important things you need with USB Sockets. Very close to shopping and transport

Disliked: Tina left no negative feedback.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year
Beach / sunbathing
Shopping
Sightseeing & culture

08 February 2015 Customer would recommend this property

Liked: Really good location! Rooms, showers and toilets are clean and comfy. Staff is friendly and helpful. They offer really good bagels for breakfast. There is also a strong WiFi in this place.

Disliked: Fitted carpet was the onlu minus of this place. The place is a

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

City break

08 January 2015 Customer would recommend this property

Liked: Best location in town!!

Disliked: Customer left no negative feedback.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 40%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

Alone

Backpacking / gap year

29 December 2014

Liked: Location

Disliked: Full bag of groceries vanished from the fridge one morning.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Benjamin Asquith

Alone

Sports, adventure or outdoor activities

24 December 2014 Benjamin would recommend this property

Liked: Easy to get to from the station, friendly staff, free coffee, good facilities and a good atmosphere

Disliked: Benjamin left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Christoph Göring

With friends / other travellers

Backpacking / gap year

26 October 2014 Christoph would recommend this property

Liked: the location, the refurbished rooms

Disliked: Christoph left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

James Scrivener

With my spouse / partner

Backpacking / gap year
City break
Romantic getaway
Sightseeing & culture

18 September 2014 James would recommend this property

Liked: The style and size of the property made us feel very trendy and also that we had picked the correct hostel as it was in more of a purpose built building. The staff were very friendly, the breakfast was great, busy at times but plenty of room. WiFi access good and generally all the facilities clean and new.

Disliked: Nothing - thoroughly recommend.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Shopping
Sightseeing & culture

12 September 2014 Customer would recommend this property

Liked: friendly staff, good location, clean, good breakfast, heldpful staff

Disliked: Customer left no negative feedback.

45.7%
Atmosphere - 40% Staff - 100% Facilities - 20% Safety - 40%
Location - 60% Cleanliness - 20% Value - 40%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

08 September 2014

Liked: super friendly staff and good breakfast. good location.

Disliked: dirty. one person puked all over the floor one night and it didn't get cleaned up until the next afternoon. shower stalls and restrooms also not clean. the beds were the worst, really old and rusty. also verz noisy from the street...