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Reviews of HI-San Francisco Downtown (Union Square)

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

89.1% Overall Rating

485 out of 535 customers would recommend this property

Recent review (26/02/2014)

Briana Currall thinks…

"Clean and well located. Our room was very hot though and it was winter. Otherwise it was 100%"

Read all HI-San Francisco Downtown (Union Square) reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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89.1%

Overall Rating

485 out of 535 HostelBookers customers said that they would recommend 'HI-San Francisco Downtown (Union Square)'

Atmosphere
88.0%
Location
98.4%
Facilities
87.2%
Cleanliness
87.2%
Staff
87.2%
Value
86.4%
Safety
89.6%
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94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Beach / sunbathing
City break
Romantic getaway
Sightseeing & culture

08 April 2014 Customer would recommend this property

Liked: Fantastic location right in the centre of downtown

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Ryan Brooks

With a large group / tour

Work / volunteering

17 March 2014 Ryan would recommend this property

Liked: eclectic feel opportunity to meet people from around the world

Disliked: had cold shower in our dorm style room

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Briana Currall

With my spouse / partner

Backpacking / gap year

26 February 2014 Briana would recommend this property

Liked: Clean and well located. Our room was very hot though and it was winter. Otherwise it was 100%

Disliked: Briana left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture

22 February 2014 Customer would recommend this property

Liked: Helpful staff and great central location

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Work / volunteering

12 January 2014 Customer would recommend this property

Liked: Great downtown location, cool staff, superb kitchen, free breakfast, coffee flatrate, free WiFi

Disliked: Mattresses are pretty worn, no "desk-like" sitting space outside of kitchen hours (7am-10pm), lockers are very noisy and not compatible with 'bigger' padlocks, no smoking room/patio/deck (you have to go outside the hostel), WiFi is not secure (no wpa)

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Lisa Imlach

Alone

City break

22 November 2013 Lisa would recommend this property

Liked: Super central, more mature crowd, great breakfast, wifi and activities (the bike tour in particular is well recommended). Free earplugs to block out street noise

Disliked: Mattress sagging slightly.

80.0%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Shopping
Sightseeing & culture

14 November 2013 Customer would recommend this property

Liked: Good location - handy to transport. Nice kitchen & lounge. Free breakfast.

Disliked: Noisy guests during quiet hours. Small room.

57.1%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Sightseeing & culture

13 November 2013

Liked: Very central location.

Disliked: The plumbing, the sink in our room backed up with filthy black water and you can hear dripping in the walls.

88.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Ana Carina Espeche

With friends / other travellers

Sightseeing & culture

22 October 2013 Ana Carina would recommend this property

Liked: Excellent location!

Disliked: Ana Carina left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Alex Kooi Bing Ling

Alone

Backpacking / gap year

20 October 2013 Alex Kooi Bing would recommend this property

Liked: Friendly, clean, great management.

Disliked: Needed more pub crawls.

The property's response is...

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Partying / nightlife
Shopping
Sightseeing & culture

19 October 2013 Customer would recommend this property

Liked: Right in the middle of everything, clean rooms, helpful staff

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Simone Pirovano

With my spouse / partner

Sightseeing & culture

19 October 2013 Simone would recommend this property

Liked: Location

Disliked: Wifi was not working in our room. No labels on breakfast bagels means you end up having an onion one with jam...

74.3%
Atmosphere - 100% Staff - 20% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

01 October 2013 Customer would recommend this property

Liked: nice bagel breakfast and lounge area to hang out

Disliked: room was pretty small for 4 people, especially since the sink was also in there

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year

23 September 2013 Customer would recommend this property

Liked: Great location, very friendly staff, good breakfast and great place to meet other travellers

Disliked: Not always space at breakfast/food left. You would need to be there first to get anything

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Sightseeing & culture

18 September 2013 Customer would recommend this property

Liked: Great location, friendly staff, good value for money, lot of kind and young people.

Disliked: Nothing.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

With my spouse / partner

Sightseeing & culture

28 August 2013 Customer would recommend this property

Liked: great location!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Christina Scheibengruber

With friends / other travellers

Sightseeing & culture

26 August 2013 Christina would recommend this property

Liked: Great offers for activities (biking), friendly, nice breakfast, cheap

Disliked: Shared bathroom only

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

03 August 2013 Customer would recommend this property

Liked: The location is fantastic, right next to the main shopping area, close to public transport which makes it easy to get to all the attractions. The hostel is great with activities as well, lots of tours and social activities on each day.

Disliked: There is only two toilets and two showers on each floor which jeans there's often a bit of a queue in the morning or evening. At breakfast they only served bagels, porridge and a piece of fruit each day, more variety would have been great. The pillows were lumpy and uncomfortable.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Irina Lebedeva

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

19 July 2013 Irina would recommend this property

Liked: Great location, great staff, soft carpet on the floor, comfortable bed, nice cafe next door. (Stayed in a private room)

Disliked: Nothing

82.9%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture
Visiting friends or family

19 July 2013 Customer would recommend this property

Liked: Very clean, easy to find, centrally located.

Disliked: The parking garage that was recommended was in a bit of a sketch area and we arrived a bit on the late side, but I think you are more at the mercy of what is near you.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Shopping
Sightseeing & culture
Visiting friends or family

11 July 2013

Liked: Position in the city is a two-edged sword - very close to shopping district but little else.

Disliked: I stayed in two different dorms, both towards the street side of the building. The lack of window insulation and closeness to the city made the rooms incredibly noisy even through the night.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

10 July 2013 Customer would recommend this property

Liked: Excellent location, knowledgeable staff in a secure hostel. Would recommend.

Disliked: The beds need replacing and the breakfast was basic compared to other HI hostels.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Venus Dela Cruz

Alone

City break

05 July 2013 Venus would recommend this property

Liked: All

Disliked: Nothing

85.7%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Andrew Whiers

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

25 June 2013 Andrew would recommend this property

Liked: Great Location only a short walk from the BART station. Friendly staff. Good value for money. Very chilled out. Good breakfast on offer.

Disliked: The 'triple room' advertised is not 3 separate beds. It's a single bunk bed with a queen size mattress on the bottom bunk for 2 people. This could have been made clearer. Other than this, there were no issues.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Pauline Tang

Alone

City break

24 June 2013 Pauline would recommend this property

Liked: very convenient location

Disliked: Lift was down at the moment I checked-in, had to climb 5 storeys to room only to notice that a lock is required for the locker. This was not stated as site only says secured lock. Perhaps at checked-in, this could be noted so we do not have to climb up and down just to request for a lock for the locker.