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Reviews of HI - San Francisco - Downtown Hostel

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

86.6% Overall Rating

540 out of 597 customers would recommend this property

Recent review (20/03/2015)

"Great location. Staff were very friendly and helpful. Bathrooms were clean and good to use. Comfortable bed and having a hand basin in the bedroom was useful"

Read all HI - San Francisco - Downtown Hostel reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. 15% taxes not included in the price and should be added to the total amount payable upon arrival. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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86.6%

Overall Rating

540 out of 597 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown Hostel'

Atmosphere
90.4%
Location
93.6%
Facilities
84.8%
Cleanliness
82.4%
Staff
91.2%
Value
80.8%
Safety
83.2%
Refine your results Showing 366 of 448 reviews Previous   1 | 2 | … | 5 | 6 | 7 | 8 | 9 | 10 | 11 | … | 14 | 15   Next
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94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Julie Barker

17 February 2010 Julie would recommend this property

Liked: The front desk staff was proactively helpful. They asked us if we needed any help, then in response, offered maps in which they drew the specific route to reach our destination of interest. Staff were also outstandingly conscientious about following security procedures whenever we entered the hostal. It was extremely unlikely that a person without a room would be allowed past the reception area. The "frosting on the cake", so to speak, was the free continental breakfast that included excellent coffee.

Disliked: Julie left no negative feedback.

85.7%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

01 February 2010 Customer would recommend this property

Liked: very clean and comfy beds, great location and best hostel breakfast I've had.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 100% Staff - 20% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

nargis lalee

01 February 2010 nargis would recommend this property

Liked: The property was nice but i did have a few complaints....having to show a bit of paper every time entering the building was very annoying, you were made to feel very unwelcome becasue of this policy.....and one of the reception staff was unbelievabley rude to me and shouted at me because i forgot to say "Hi" before i wanted to ask a question........I had had avery difficult journey and did not need to be greeted that way, but on other occasion soem of the other receptionists were very polite and helpful.

Disliked: nargis left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Brianne Gallagher

01 February 2010 Brianne would recommend this property

Liked: The location was good, the hostel was clean. I liked the usage of the kitchen, common room, and theater.

Disliked: Brianne left no negative feedback.

48.6%
Atmosphere - 40% Staff - 20% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 60% Value - 20%

robert ball

30 January 2010 robert would recommend this property

Liked: The hostel is in a good location but the facilities are poor and run down. Found the staff quite unfriendly, they were not prepared to help or answere questions and gave the opinion that helping and answering hostellers questions too bothersome. " go to the information centre downtown" was the usaul response.

Disliked: robert left no negative feedback.

77.1%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 100%
Location - 60% Cleanliness - 80% Value - 80%

Customer review

24 January 2010 Customer would recommend this property

Liked: It's a pretty decent place. All three of the HI hostels have joined activities so on the whole there's a lot going on around. Just one thing - only one shower rooms in one floor.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sarah Marine

18 January 2010 Sarah would recommend this property

Liked: I have never stayed in a hostel before, and it was an amazing experience. I felt really safe, and everything was so clean and tidy. The front desk folks were really helpful, and I would suggest others to stay at this hostel.

Disliked: Sarah left no negative feedback.

85.7%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

09 January 2010 Customer would recommend this property

Liked: We got a private room and this was fantastic value, with its own bathroom. The kitchen is one of the best equipped i've seen at a hosel and really really clean. Breakfast is also pretty decent, bagels, toast and if you're early omlette too. I rate this place, onlydownfall is the locatin, it's better to stay near fisherman's wharf, butthis place is near union square at least.

Disliked: Customer left no negative feedback.

60.0%
Atmosphere - 20% Staff - 20% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

16 December 2009

Liked: the only redeeming features of this hostel are the price and the location.

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

17 November 2009 Customer would recommend this property

Liked: The location is good.

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

02 November 2009 Customer would recommend this property

Liked: location, cost,

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

31 October 2009 Customer would recommend this property

Liked: internet, loundry, big kitchen, kind of breakfast

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

anne juneau

24 October 2009 anne would recommend this property

Liked: great location

Disliked: anne left no negative feedback.

80.0%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 100% Value - 80%

hayley Turnbull

21 October 2009 hayley would recommend this property

Liked: good rooms and most with a shared bathroom. theatre was great. good knowledge of SF and the staff were helpful, then they weren't snowed down in the reception. internet is decent.

Disliked: hayley left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

16 October 2009 Customer would recommend this property

Liked: Well run, very friendly and professional staff!

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

06 October 2009 Customer would recommend this property

Liked: Very clean, great location. Breakfast was awesome (bagel based!). Good value for money.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Gemma Clark

01 October 2009 Gemma would recommend this property

Liked: Great lounge room with music and funky sofa's. Very comfortable beds with sink in the room. Modern spacious kitchen. Too busy in kitchen and dining area at breakfast so not enough places to sit - so get up early! Restrooms have no sinks tho so you have to go back to a bedroom to wash your hands?!?! Plenty of power sockets for charging gadgets. Fantastic location, and only 15 mins walk from Greyhound. Would def stay again and recommend to my mates.

Disliked: Gemma left no negative feedback.

80.0%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

01 October 2009 Customer would recommend this property

Liked: Good location, standard breakfast, everything good. Only drawback: very small lockers in dorms.

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Birgit Payer

29 September 2009 Birgit would recommend this property

Liked: nice location and good price in the heart os san francisco

Disliked: Birgit left no negative feedback.

94.3%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Rudolfo F. Lopez

29 September 2009 Rudolfo F. would recommend this property

Liked: Location and people friendly

Disliked: Rudolfo F. left no negative feedback.

62.9%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

25 September 2009

Liked: The bed was very uncomfortable. We couldn't use our shared bathroom (usually shared with 4-6 people) at all because of renovations in the other room and had to use the shared one on the floor. The kitchen is too small for this amount of people in the morning ect. The breakfast is - well, moderate. You should get up early to get still the cream cheese ect. At 9 am. it's already too late.The location is okay, very central and not too far away from Greyhound. It's also clean and the staff is friendly.However, I wouldn't recommend this hostel.

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 60%

Mary Lunney

24 September 2009 Mary would recommend this property

Liked: It is in probably one of the best locations you can stay in San Francisco. Literally right in the centre of everything

Disliked: Mary left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

16 September 2009 Customer would recommend this property

Liked: great

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 40% Value - 60%

Siobhan Birch

13 September 2009 Siobhan would recommend this property

Liked: The breakfast was yum and the kitchen was clean. The internet facilities were good and really cheap. The location was great, really close to China town and shopping.

Disliked: Siobhan left no negative feedback.

77.1%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 60% Cleanliness - 80% Value - 60%

Nanna Schultz Christensen

12 September 2009 Nanna Schultz would recommend this property

Liked: Great hostel. SF is expensive - this hostel is obe of the cheapest. We stayed in a private room which was great. The baths were clean and the staff very friendly.

Disliked: Nanna Schultz left no negative feedback.