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Reviews of HI - San Francisco - Downtown

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

91.2% Overall Rating

510 out of 562 customers would recommend this property

Recent review (29/07/2014)

Katie Moore thinks…

"Staff are mostly helpful and friendly, mostly clean, decent sized private rooms, events are lots of fun"

Read all HI - San Francisco - Downtown reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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91.2%

Overall Rating

510 out of 562 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown'

Atmosphere
90.4%
Location
97.6%
Facilities
88.0%
Cleanliness
90.4%
Staff
93.6%
Value
86.4%
Safety
92.0%
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85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

06 May 2010 Customer would recommend this property

Liked: Great location near the BART and trams. Private room had basin and super comfortable bed.

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

ricardo fusco

03 May 2010 ricardo would recommend this property

Liked: Excellent location, nice and helpful staff, descent breakfast. I reccomend.

Disliked: ricardo left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Laverne Waddington

21 April 2010 Laverne would recommend this property

Liked: Great kitchen and breakfast, free wifi and extremely friendly and helpful staff. Good showers and large bathrooms

Disliked: Laverne left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

09 April 2010 Customer would recommend this property

Liked: Good area, nice clean, well run hostel.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

08 April 2010 Customer would recommend this property

Liked: security

Disliked: Customer left no negative feedback.

80.0%
Atmosphere - 60% Staff - 40% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

31 March 2010 Customer would recommend this property

Liked: Very central

Disliked: Customer left no negative feedback.

85.7%
Atmosphere - 60% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

31 March 2010 Customer would recommend this property

Liked: Excellent facilities and services - we had a private room. It was exceptionally clean and features of the hostel seemed very well maintained if not new. Close to Market St and easy access to public transport. We would definitely stay there again.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

23 March 2010 Customer would recommend this property

Liked: Great hostel! The HI-San staff were professional and helpful when there were issues with are stay. The rooms were clean with very comfy beds. The free breakfasts in the mornings were a great way to start the day. The only problem was the noise from outside; the windows don't insulate much of the noise so earplugs are a must. I would defiantly return to this hostel again..

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 40%
Location - 20% Cleanliness - 80% Value - 100%

Customer review

08 March 2010 Customer would recommend this property

Liked: I liked their free breakfast.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Julie Barker

17 February 2010 Julie would recommend this property

Liked: The front desk staff was proactively helpful. They asked us if we needed any help, then in response, offered maps in which they drew the specific route to reach our destination of interest. Staff were also outstandingly conscientious about following security procedures whenever we entered the hostal. It was extremely unlikely that a person without a room would be allowed past the reception area. The "frosting on the cake", so to speak, was the free continental breakfast that included excellent coffee.

Disliked: Julie left no negative feedback.

85.7%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

01 February 2010 Customer would recommend this property

Liked: very clean and comfy beds, great location and best hostel breakfast I've had.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 100% Staff - 20% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

nargis lalee

01 February 2010 nargis would recommend this property

Liked: The property was nice but i did have a few complaints....having to show a bit of paper every time entering the building was very annoying, you were made to feel very unwelcome becasue of this policy.....and one of the reception staff was unbelievabley rude to me and shouted at me because i forgot to say "Hi" before i wanted to ask a question........I had had avery difficult journey and did not need to be greeted that way, but on other occasion soem of the other receptionists were very polite and helpful.

Disliked: nargis left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Brianne Gallagher

01 February 2010 Brianne would recommend this property

Liked: The location was good, the hostel was clean. I liked the usage of the kitchen, common room, and theater.

Disliked: Brianne left no negative feedback.

48.6%
Atmosphere - 40% Staff - 20% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 60% Value - 20%

robert ball

30 January 2010 robert would recommend this property

Liked: The hostel is in a good location but the facilities are poor and run down. Found the staff quite unfriendly, they were not prepared to help or answere questions and gave the opinion that helping and answering hostellers questions too bothersome. " go to the information centre downtown" was the usaul response.

Disliked: robert left no negative feedback.

77.1%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 100%
Location - 60% Cleanliness - 80% Value - 80%

Customer review

24 January 2010 Customer would recommend this property

Liked: It's a pretty decent place. All three of the HI hostels have joined activities so on the whole there's a lot going on around. Just one thing - only one shower rooms in one floor.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sarah Marine

18 January 2010 Sarah would recommend this property

Liked: I have never stayed in a hostel before, and it was an amazing experience. I felt really safe, and everything was so clean and tidy. The front desk folks were really helpful, and I would suggest others to stay at this hostel.

Disliked: Sarah left no negative feedback.

85.7%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

09 January 2010 Customer would recommend this property

Liked: We got a private room and this was fantastic value, with its own bathroom. The kitchen is one of the best equipped i've seen at a hosel and really really clean. Breakfast is also pretty decent, bagels, toast and if you're early omlette too. I rate this place, onlydownfall is the locatin, it's better to stay near fisherman's wharf, butthis place is near union square at least.

Disliked: Customer left no negative feedback.

60.0%
Atmosphere - 20% Staff - 20% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

16 December 2009

Liked: the only redeeming features of this hostel are the price and the location.

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

17 November 2009 Customer would recommend this property

Liked: The location is good.

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

02 November 2009 Customer would recommend this property

Liked: location, cost,

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

31 October 2009 Customer would recommend this property

Liked: internet, loundry, big kitchen, kind of breakfast

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

anne juneau

24 October 2009 anne would recommend this property

Liked: great location

Disliked: anne left no negative feedback.

80.0%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 100% Value - 80%

hayley Turnbull

21 October 2009 hayley would recommend this property

Liked: good rooms and most with a shared bathroom. theatre was great. good knowledge of SF and the staff were helpful, then they weren't snowed down in the reception. internet is decent.

Disliked: hayley left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

16 October 2009 Customer would recommend this property

Liked: Well run, very friendly and professional staff!

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

06 October 2009 Customer would recommend this property

Liked: Very clean, great location. Breakfast was awesome (bagel based!). Good value for money.

Disliked: Customer left no negative feedback.