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Reviews of HI - San Francisco - Downtown Hostel

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

86.6% Overall Rating

540 out of 597 customers would recommend this property

Recent review (20/03/2015)

"Great location. Staff were very friendly and helpful. Bathrooms were clean and good to use. Comfortable bed and having a hand basin in the bedroom was useful"

Read all HI - San Francisco - Downtown Hostel reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. 15% taxes not included in the price and should be added to the total amount payable upon arrival. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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86.6%

Overall Rating

540 out of 597 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown Hostel'

Atmosphere
90.4%
Location
93.6%
Facilities
84.8%
Cleanliness
82.4%
Staff
91.2%
Value
80.8%
Safety
83.2%
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82.9%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

23 June 2010

Liked: Good clean and a friendly staff.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

21 June 2010 Customer would recommend this property

Liked: Verz nice rooms and included Breakfast. A fun place to stay while in SF.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

21 June 2010 Customer would recommend this property

Liked: everything was clean and seemed newly decorated.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Mirjam Hart

17 June 2010 Mirjam would recommend this property

Liked: The staff was very friendly, the whole place had a great atmosphere and the location (2 blocks from Union Square) is just perfect!

Disliked: Mirjam left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

16 June 2010 Customer would recommend this property

Liked: The breakfast was very good. I also enjoyed the common areas. They have a computer room with printer, which was awesome because I could print travel documents. The self-served storage room is fantastic, best I have ever seen. Also super clean bathroom included with 4-bed dorm room.

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

14 June 2010 Customer would recommend this property

Liked: a good kitchen , but we had a really hot room!

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Vanessa Christie

13 June 2010 Vanessa would recommend this property

Liked: super clean property, friendly staff who check all incoming guests for their pass, fair trade and organic bananas with breakfast, updated bathrooms....very eco chic

Disliked: Vanessa left no negative feedback.

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

robert lupton

13 June 2010 robert would recommend this property

Liked: great location, clean, atmospheric, very san fran!

Disliked: robert left no negative feedback.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

09 June 2010 Customer would recommend this property

Liked: location location location, just two blocks away from union square. suprised there's no A/C, but you don't need the A/C at SF. too much noise from street >.<

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

MARGHERITA AIMOLA

05 June 2010 MARGHERITA would recommend this property

Liked: I HAD A GREAT GREAT GREAT TIMES!

Disliked: MARGHERITA left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

03 June 2010 Customer would recommend this property

Liked: Great location for the City Centre, helpful staff, decent facilities and good free breakfast. Only niggle is that the lockers are small in the rooms so your pack will be on the floor or if you are in an upper bunk - nuzzled around your feet!Still only a minor criticism - otherwise excellent and highly reccomended.

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 40%

Customer review

02 June 2010 Customer would recommend this property

Liked: Great location, great kitchen to use. Private rooms were very nice with own sink which helped as there were only 2 shower/toilets per level. When my sister and I stayed there there was 60 school kids staying there and they were running up and down stairs all night and early morning which totally changed the feel of the hostel. Our room was underneath the staircase and next to another staircase so it was right in the middle of a main traffic area and very hard to sleep. Didnt meet many other people also I think because of this. Bit of a bummer but the place has potential. Try not to get a room under the stairs if you can!

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

29 May 2010 Customer would recommend this property

Liked: They gave me the wrong room and a taken bed. My stuff got thrown off the bed by someone else.

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

24 May 2010 Customer would recommend this property

Liked: Great downtown location!!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Humberto Palomino Navarro

17 May 2010 Humberto would recommend this property

Liked: so perfect, very good

Disliked: Humberto left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

11 May 2010 Customer would recommend this property

Liked: lovely house, nice and friendly staff with lots of information on town and activitiesbeautiful breakfast, fresh drinking water free fillwarm and homelike atmosphereSpiffy place

Disliked: Customer left no negative feedback.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

06 May 2010 Customer would recommend this property

Liked: Great location near the BART and trams. Private room had basin and super comfortable bed.

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

ricardo fusco

03 May 2010 ricardo would recommend this property

Liked: Excellent location, nice and helpful staff, descent breakfast. I reccomend.

Disliked: ricardo left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Laverne Waddington

21 April 2010 Laverne would recommend this property

Liked: Great kitchen and breakfast, free wifi and extremely friendly and helpful staff. Good showers and large bathrooms

Disliked: Laverne left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

09 April 2010 Customer would recommend this property

Liked: Good area, nice clean, well run hostel.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

08 April 2010 Customer would recommend this property

Liked: security

Disliked: Customer left no negative feedback.

80.0%
Atmosphere - 60% Staff - 40% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

31 March 2010 Customer would recommend this property

Liked: Very central

Disliked: Customer left no negative feedback.

85.7%
Atmosphere - 60% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

31 March 2010 Customer would recommend this property

Liked: Excellent facilities and services - we had a private room. It was exceptionally clean and features of the hostel seemed very well maintained if not new. Close to Market St and easy access to public transport. We would definitely stay there again.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

23 March 2010 Customer would recommend this property

Liked: Great hostel! The HI-San staff were professional and helpful when there were issues with are stay. The rooms were clean with very comfy beds. The free breakfasts in the mornings were a great way to start the day. The only problem was the noise from outside; the windows don't insulate much of the noise so earplugs are a must. I would defiantly return to this hostel again..

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 40%
Location - 20% Cleanliness - 80% Value - 100%

Customer review

08 March 2010 Customer would recommend this property

Liked: I liked their free breakfast.

Disliked: Customer left no negative feedback.