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Reviews of HI - San Francisco - Downtown Hostel

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

86.6% Overall Rating

540 out of 597 customers would recommend this property

Recent review (20/03/2015)

"Great location. Staff were very friendly and helpful. Bathrooms were clean and good to use. Comfortable bed and having a hand basin in the bedroom was useful"

Read all HI - San Francisco - Downtown Hostel reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. 15% taxes not included in the price and should be added to the total amount payable upon arrival. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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86.6%

Overall Rating

540 out of 597 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown Hostel'

Atmosphere
90.4%
Location
93.6%
Facilities
84.8%
Cleanliness
82.4%
Staff
91.2%
Value
80.8%
Safety
83.2%
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74.3%
Atmosphere - 100% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Business / conference
Sightseeing & culture

13 January 2011 Customer would recommend this property

Liked: The location is great. The atmosphere is nice and cozy.

Disliked: The bedding does look like that clean. I found hairs on the sheet. The door does not close properly. But I don't feel unsafe because of that.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

City break
Romantic getaway
Shopping
Sightseeing & culture

12 January 2011 Customer would recommend this property

Liked: Very clean and secure, offered free activities such as wine & cheese night & walking tours

Disliked: Wasn't clear whether private rooms had bathrooms or not (ours didn't), might get tired of eating bagels for breakfast if you were there for a long time! Also, the double bed in our private room was a bit small for a tall person - but it was decently comfortable.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Jo Woods

Alone

Backpacking / gap year

05 January 2011 Jo would recommend this property

Liked: This place is just great. One of the best hostels I've stayed in & not just because of the fresh Bagels for Breakfast! It's really clean, cosy & well organised. On the same street at the Hilton & great valus for money. I was in a 4 bed dorm with bathroom. Top place to stay.

Disliked: Nothing - not even if I'm being picky.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 60% Value - 60%

Merja Allen

With my spouse / partner

Family Holiday

19 November 2010

Liked: The location was excellent.

Disliked: The sheets were in very poor condition.We were in a private double room. Coffee and tea facilities were not available at other times except at breakfast.

91.4%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Marie Giesbert

With friends / other travellers

Sightseeing & culture

18 November 2010 Marie would recommend this property

Liked: Very very clean hostel, perfectly located, quiet, nice breakfast for bagels fans, nice design.

Disliked: Not really the funniest hostel to meet people even though it happenned. The common room is nice (games, books) but mostly used by people to access internet more than to meet people.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Leslie Schlueter

Alone

Backpacking / gap year
City break
Sightseeing & culture

15 November 2010 Leslie would recommend this property

Liked: location, staff, clean dorm and bathroom, breakfast

Disliked: beds a bit noisy

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

08 November 2010 Customer would recommend this property

Liked: Very good location. Just two blocks from the Union Square. The room is big.

Disliked: Door is old. It is noisy so I woke up every time when someone entered my room.

85.7%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

City break

30 October 2010 Customer would recommend this property

Liked: convenient and good location

Disliked: staff could be more informative

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

City break

29 October 2010 Customer would recommend this property

Liked: Clean and secure

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Sports, adventure or outdoor activities
Partying / nightlife
Shopping

22 October 2010 Customer would recommend this property

Liked: The location was fantastic and the lockers for my luggage after check out was a great idea to. The lounge/internet area was also a great place to relax.

Disliked: The locks on the bedroom door was old and very hard to open. When trying to lock or unlock it it was very difficult at times and considering you are sharing a room with other strangers it can be a little annoying for both yourself and them. other than that everything else was ok.

80.0%
Atmosphere - 60% Staff - 40% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Lisa Barclay

With my spouse / partner

City break
Sightseeing & culture
Visiting friends or family
Sports, adventure or outdoor activities

13 October 2010 Lisa would recommend this property

Liked: Great location, spotless and still had some old hotel charm.

Disliked: Staff were friendly but seemed to lack knowledge on the topics I asked about and poor communication with the other HI hostel led to us missing a tour we'd signed up for. Reuben was great.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year

30 September 2010 Customer would recommend this property

Liked: The facilities are great, Laundry, Internet etc

Disliked: Bagels everyday for breakfast. Bit of street nioise in the rooms.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Tomas Skrivanek

With my spouse / partner

Sports, adventure or outdoor activities
Beach / sunbathing
Sightseeing & culture
Partying / nightlife
Romantic getaway
Shopping

28 September 2010 Tomas would recommend this property

Liked: Good

Disliked: All fine

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

25 September 2010 Customer would recommend this property

Liked: Lovely staff, great facilities!

Disliked: Nothing.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year

19 September 2010 Customer would recommend this property

Liked: The location was fantastic and the facilities in the hostel were brilliant. The free breakfast offered a huge selection. Great hostel.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Andrey Klinger

With my spouse / partner

Sightseeing & culture
Partying / nightlife

12 September 2010 Andrey would recommend this property

Liked: The location is great - near BART station and that what counts when you have heavy bags. The staff was friendly, the room (private for 2) was clean.The breakfast simple, but sufficient.

Disliked: Andrey left no negative feedback.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

12 September 2010 Customer would recommend this property

Liked: kind of Nice and the front desk are so good

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

25 August 2010 Customer would recommend this property

Liked: Renew and very clean. The location is great

Disliked: Nothing

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

29 July 2010 Customer would recommend this property

Liked: Really friendly staff - very knowledgable and willing to help out!

Disliked: The lift!

71.4%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

City break

22 July 2010 Customer would recommend this property

Liked: x

Disliked: We booked a female dorm and got placed in a co-ed dorm. We didn't realise until our third night when a guy stayed in the room. They offered to change rooms, but it was such a hassle. They need ot figure out their booking system better! This shouldn't have happened

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Antony Lalor

With my spouse / partner

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Partying / nightlife

15 July 2010 Antony would recommend this property

Liked: Was very clean and secure... Staff were helpful and the location was perfect!

Disliked: Nothing

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

14 July 2010 Customer would recommend this property

Liked: very safe, great location...

Disliked: no place to have fun... there is a common room but it is used only to access wi-fi...

85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Eliza Cameron

Alone

Backpacking / gap year

02 July 2010 Eliza would recommend this property

Liked: Always clean and felt safe even though the neighbourhoods not the greatest. Free internet and breakfast total plus!

Disliked: Eliza left no negative feedback.

88.6%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture
Partying / nightlife
Shopping

29 June 2010 Customer would recommend this property

Liked: The location was great and the local tours on offer were really informative and an interesting way to learn about the city.

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 40% Cleanliness - 100% Value - 100%

Customer review

24 June 2010 Customer would recommend this property

Liked: simple but nice.

Disliked: Customer left no negative feedback.