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Reviews of HI - San Francisco - Downtown Hostel

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

86.6% Overall Rating

540 out of 597 customers would recommend this property

Recent review (20/03/2015)

"Great location. Staff were very friendly and helpful. Bathrooms were clean and good to use. Comfortable bed and having a hand basin in the bedroom was useful"

Read all HI - San Francisco - Downtown Hostel reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. 15% taxes not included in the price and should be added to the total amount payable upon arrival. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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86.6%

Overall Rating

540 out of 597 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown Hostel'

Atmosphere
90.4%
Location
93.6%
Facilities
84.8%
Cleanliness
82.4%
Staff
91.2%
Value
80.8%
Safety
83.2%
Refine your results Showing 366 of 448 reviews Previous   1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | … | 14 | 15   Next
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100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

05 December 2011 Customer would recommend this property

Liked: I loved everything about it

Disliked: nothing

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 60% Value - 40%

Customer review

Alone

Backpacking / gap year
City break
Shopping
Sightseeing & culture

14 November 2011 Customer would recommend this property

Liked: Location

Disliked: Expensive

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Afra Roet

With friends / other travellers

Business / conference
City break
Sightseeing & culture

10 November 2011 Afra would recommend this property

Liked: location; room for 2 with bunkbed was quiet (for a hostel) and clean; Staff very friendly and helpful; Kitchen super clean; good for socializing

Disliked: one bathroom with plumbing issues, though plenty of other bathrooms available;

80.0%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Partying / nightlife
Shopping
Sightseeing & culture

17 October 2011 Customer would recommend this property

Liked: I liked the atmosphere and the location is really good

Disliked: some members of the staff were really unfriendly and rude, it was very annoying!

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Work / volunteering

15 October 2011 Customer would recommend this property

Liked: great atmosphere with lots of common areas for meeting other travelers and activities like a wine and cheese reception. Clean, free towels and sheets. Small dorm rooms so not too many people in each one. Fully stocked kitchen to prepare your own meals, and generous breakfast with bagels, cream cheese, coffee and milk. centrally located.

Disliked: it was pretty noisy at night, but a lot of the SF hostels are in this area so it would probably be similar at any. It was very hot for SF during my stay (80F), and the rooms were stuffy and hot. Again, I doubt any budget hotel or hostel in this city offers A/C.

80.0%
Atmosphere - 100% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Relaxation/spa
Sightseeing & culture

02 October 2011 Customer would recommend this property

Liked: it was comfortable and close to transportation.

Disliked: Staff was somewhat rude.

85.7%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Shopping
Sightseeing & culture
Work / volunteering

24 July 2011 Customer would recommend this property

Liked: Centrical and very safe place.

Disliked: The lack of variety and space for breakfast.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 100%

marc weatherley

Alone

Backpacking / gap year

19 June 2011 marc would recommend this property

Liked: Friendly atmosphere, great location and met good people

Disliked: None really

74.3%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year
Partying / nightlife
Shopping
Sightseeing & culture

16 June 2011 Customer would recommend this property

Liked: Good common room, one bathroom to 4 people

Disliked: No convenient powerpoints in room, free wifi didn't work from the room and kept cutting out even in full range

91.4%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Daniel Wang

With my spouse / partner

Backpacking / gap year

14 June 2011 Daniel would recommend this property

Liked: Kitchen

Disliked: Bathroom not completely clean.

82.9%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Shopping
Sightseeing & culture

30 May 2011 Customer would recommend this property

Liked: Staff were very experienced and had interesting events like a walking tour, which we unfortunately missed by a few days! Very easy to get to from the BART from the airport, we also had to catch the GoToBus to LA (Hollywood), which left just across the street at the Hilton! Perfect :)

Disliked: Elevator was a bit small, but at least there was one!

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Family Holiday

29 May 2011 Customer would recommend this property

Liked: The location is awesome. It is only a few minutes from the BART station (Powell). The breakfast they offer is great - you will get sick of it after a few days of eating just bagel and coffee though. Their facilities are great and clean. The beds are very comfortable (we had a private room). They have lockers for huge bags and limited space for bikes if you decide to rent a bike to go around san fran.

Disliked: shared toilet and shower. it's just less convenient. internet on computers are not free so not so good for people without laptops. they are very busy so sometimes it takes ages to ask a simple question in the mid morning or late afternoon because a lot of people are checking in or checking out.

54.3%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 40%

James Stephens

With friends / other travellers

Partying / nightlife

25 May 2011

Liked: Good location, especially for the price

Disliked: Itching all night for the first night, probably due to bed bugs. Annoying as that's exactly what I was trying to avoid when booking somewhere in SF!

88.6%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 20% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Family Holiday
Shopping
Sightseeing & culture

24 May 2011 Customer would recommend this property

Liked: The staff was very, very helpfull

Disliked: Front desk organization was chaotic, for ex. I had to wait 45 minutes to get a $5 bill changed for the laudry room. By that time it was too late to do the laundry. Waits in general were very long due to staff shortage.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

10 May 2011 Customer would recommend this property

Liked: Location is amazing! Very clean and nice staff!

Disliked: Nothing. It's a great hostel!

42.9%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 60%
Location - 40% Cleanliness - 40% Value - 40%

Customer review

With friends / other travellers

Backpacking / gap year

09 May 2011

Liked: location

Disliked: Had to wait 1/2 hour for Check In

85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Valentyn Kovbasiuk

With my spouse / partner

Sightseeing & culture
Sports, adventure or outdoor activities

04 May 2011 Valentyn would recommend this property

Liked: good location, friendly staff, hostel's facilities

Disliked: lack of left-luggage service. after check-out you need to care about your luggage. bad noise prevention.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sara Vrh

With my spouse / partner

Backpacking / gap year

04 May 2011 Sara would recommend this property

Liked: awesome place to stay, great location (easy to get to from both Amtrak and greyhound stations) and breakfast is awesome!

Disliked: Nothing

57.1%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 40%

Deborah Benbrook

With my spouse / partner

Backpacking / gap year

22 March 2011 Deborah would recommend this property

Liked: We moved rooms to 605 which was much better. The location was the best aspect of this hostel

Disliked: Initially given room 325. A box in the middle of the hostel sandwiched between the vending machine which hummed all night, the toilet and shower and the kitchen. 2 windows into shaft but stuffy and hot. Only 2 toilets per 25 rooms per floor. Only 2 washing machines but 4 dryers??? Breakfast was good for first 2 days, looks like they only have delivery of bagels at the weekend, by Thursday there was only bread left. Never enough knives!

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference
Events / festivals
Partying / nightlife
Shopping
Sightseeing & culture

09 March 2011 Customer would recommend this property

Liked: Feels like a hotel - safe, with a nice basic free breakfast.

Disliked: Feels like a hotel - closed spaces that don´t invite conversation that much. But just try starting conversations nicely with people and most should be as open to new friendships as you´d expect in a hostel.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

Yann Plancqueel

With my spouse / partner

Shopping
Sightseeing & culture
Visiting friends or family

02 March 2011 Yann would recommend this property

Liked: Good location, environmental consciousness.

Disliked: The kitchen is too crowded at breakfast, feels like you have to struggle to eat after you wake up. The big lockers have to be emptied by 10pm, that's really unconvenient.

34.3%
Atmosphere - 20% Staff - 20% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 20% Value - 20%

Jesse Archer

Alone

Relaxation/spa
Sightseeing & culture

11 February 2011

Liked: Met some cool people, the facilities being an ex-hotel were good.

Disliked: I could go on and on (but to summarize): 1) The WiFi was REALLY bad. When the staff were approached by a number of us on a number of days/nights, they didn't seem to care 2) The staff were really bad. Unfriendly, actually to the point of being impolite, unreceptive and thoughtless to the fact that it's the travelers that keep these guys paid. 3) The bed was dirty - mattress stained.

82.9%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Nicole Evans

Alone

Sightseeing & culture

07 February 2011 Nicole would recommend this property

Liked: Great free breakfast, rooms cleaned daily, free towels, great location, close to great public transport links.

Disliked: One guy at reception not overly helpful, internet only works in the lounge area (not dorm rooms) - Both very minor!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Business / conference
Events / festivals

17 January 2011 Customer would recommend this property

Liked: Near to Union Square

Disliked: -

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

16 January 2011 Customer would recommend this property

Liked: location was brilliant and the lounge area is sooo comfty

Disliked: small issue of bed bugs, but they had pest control address this straight away! (suprisingly)