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Reviews of HI - San Francisco - Downtown Hostel

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

88.6% Overall Rating

519 out of 573 customers would recommend this property

Recent review (11/08/2014)

"Good locations and price! San Fran is expensive, so the hostel was a great option."

Read all HI - San Francisco - Downtown Hostel reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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88.6%

Overall Rating

519 out of 573 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown Hostel'

Atmosphere
88.0%
Location
96.8%
Facilities
85.6%
Cleanliness
86.4%
Staff
86.4%
Value
84.8%
Safety
92.0%
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54.3%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 40%

James Stephens

With friends / other travellers

Partying / nightlife

25 May 2011

Liked: Good location, especially for the price

Disliked: Itching all night for the first night, probably due to bed bugs. Annoying as that's exactly what I was trying to avoid when booking somewhere in SF!

88.6%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 20% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Family Holiday
Shopping
Sightseeing & culture

24 May 2011 Customer would recommend this property

Liked: The staff was very, very helpfull

Disliked: Front desk organization was chaotic, for ex. I had to wait 45 minutes to get a $5 bill changed for the laudry room. By that time it was too late to do the laundry. Waits in general were very long due to staff shortage.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

10 May 2011 Customer would recommend this property

Liked: Location is amazing! Very clean and nice staff!

Disliked: Nothing. It's a great hostel!

42.9%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 60%
Location - 40% Cleanliness - 40% Value - 40%

Customer review

With friends / other travellers

Backpacking / gap year

09 May 2011

Liked: location

Disliked: Had to wait 1/2 hour for Check In

85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Valentyn Kovbasiuk

With my spouse / partner

Sightseeing & culture
Sports, adventure or outdoor activities

04 May 2011 Valentyn would recommend this property

Liked: good location, friendly staff, hostel's facilities

Disliked: lack of left-luggage service. after check-out you need to care about your luggage. bad noise prevention.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sara Vrh

With my spouse / partner

Backpacking / gap year

04 May 2011 Sara would recommend this property

Liked: awesome place to stay, great location (easy to get to from both Amtrak and greyhound stations) and breakfast is awesome!

Disliked: Nothing

57.1%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 40%

Deborah Benbrook

With my spouse / partner

Backpacking / gap year

22 March 2011 Deborah would recommend this property

Liked: We moved rooms to 605 which was much better. The location was the best aspect of this hostel

Disliked: Initially given room 325. A box in the middle of the hostel sandwiched between the vending machine which hummed all night, the toilet and shower and the kitchen. 2 windows into shaft but stuffy and hot. Only 2 toilets per 25 rooms per floor. Only 2 washing machines but 4 dryers??? Breakfast was good for first 2 days, looks like they only have delivery of bagels at the weekend, by Thursday there was only bread left. Never enough knives!

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference
Events / festivals
Partying / nightlife
Shopping
Sightseeing & culture

09 March 2011 Customer would recommend this property

Liked: Feels like a hotel - safe, with a nice basic free breakfast.

Disliked: Feels like a hotel - closed spaces that don´t invite conversation that much. But just try starting conversations nicely with people and most should be as open to new friendships as you´d expect in a hostel.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

Yann Plancqueel

With my spouse / partner

Shopping
Sightseeing & culture
Visiting friends or family

02 March 2011 Yann would recommend this property

Liked: Good location, environmental consciousness.

Disliked: The kitchen is too crowded at breakfast, feels like you have to struggle to eat after you wake up. The big lockers have to be emptied by 10pm, that's really unconvenient.

34.3%
Atmosphere - 20% Staff - 20% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 20% Value - 20%

Jesse Archer

Alone

Relaxation/spa
Sightseeing & culture

11 February 2011

Liked: Met some cool people, the facilities being an ex-hotel were good.

Disliked: I could go on and on (but to summarize): 1) The WiFi was REALLY bad. When the staff were approached by a number of us on a number of days/nights, they didn't seem to care 2) The staff were really bad. Unfriendly, actually to the point of being impolite, unreceptive and thoughtless to the fact that it's the travelers that keep these guys paid. 3) The bed was dirty - mattress stained.

82.9%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Nicole Evans

Alone

Sightseeing & culture

07 February 2011 Nicole would recommend this property

Liked: Great free breakfast, rooms cleaned daily, free towels, great location, close to great public transport links.

Disliked: One guy at reception not overly helpful, internet only works in the lounge area (not dorm rooms) - Both very minor!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Business / conference
Events / festivals

17 January 2011 Customer would recommend this property

Liked: Near to Union Square

Disliked: -

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

16 January 2011 Customer would recommend this property

Liked: location was brilliant and the lounge area is sooo comfty

Disliked: small issue of bed bugs, but they had pest control address this straight away! (suprisingly)

74.3%
Atmosphere - 100% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Business / conference
Sightseeing & culture

13 January 2011 Customer would recommend this property

Liked: The location is great. The atmosphere is nice and cozy.

Disliked: The bedding does look like that clean. I found hairs on the sheet. The door does not close properly. But I don't feel unsafe because of that.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

City break
Romantic getaway
Shopping
Sightseeing & culture

12 January 2011 Customer would recommend this property

Liked: Very clean and secure, offered free activities such as wine & cheese night & walking tours

Disliked: Wasn't clear whether private rooms had bathrooms or not (ours didn't), might get tired of eating bagels for breakfast if you were there for a long time! Also, the double bed in our private room was a bit small for a tall person - but it was decently comfortable.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Jo Woods

Alone

Backpacking / gap year

05 January 2011 Jo would recommend this property

Liked: This place is just great. One of the best hostels I've stayed in & not just because of the fresh Bagels for Breakfast! It's really clean, cosy & well organised. On the same street at the Hilton & great valus for money. I was in a 4 bed dorm with bathroom. Top place to stay.

Disliked: Nothing - not even if I'm being picky.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 60% Value - 60%

Merja Allen

With my spouse / partner

Family Holiday

19 November 2010

Liked: The location was excellent.

Disliked: The sheets were in very poor condition.We were in a private double room. Coffee and tea facilities were not available at other times except at breakfast.

91.4%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Marie Giesbert

With friends / other travellers

Sightseeing & culture

18 November 2010 Marie would recommend this property

Liked: Very very clean hostel, perfectly located, quiet, nice breakfast for bagels fans, nice design.

Disliked: Not really the funniest hostel to meet people even though it happenned. The common room is nice (games, books) but mostly used by people to access internet more than to meet people.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Leslie Schlueter

Alone

Backpacking / gap year
City break
Sightseeing & culture

15 November 2010 Leslie would recommend this property

Liked: location, staff, clean dorm and bathroom, breakfast

Disliked: beds a bit noisy

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

08 November 2010 Customer would recommend this property

Liked: Very good location. Just two blocks from the Union Square. The room is big.

Disliked: Door is old. It is noisy so I woke up every time when someone entered my room.

85.7%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

City break

30 October 2010 Customer would recommend this property

Liked: convenient and good location

Disliked: staff could be more informative

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

City break

29 October 2010 Customer would recommend this property

Liked: Clean and secure

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Sports, adventure or outdoor activities
Partying / nightlife
Shopping

22 October 2010 Customer would recommend this property

Liked: The location was fantastic and the lockers for my luggage after check out was a great idea to. The lounge/internet area was also a great place to relax.

Disliked: The locks on the bedroom door was old and very hard to open. When trying to lock or unlock it it was very difficult at times and considering you are sharing a room with other strangers it can be a little annoying for both yourself and them. other than that everything else was ok.

80.0%
Atmosphere - 60% Staff - 40% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Lisa Barclay

With my spouse / partner

City break
Sightseeing & culture
Visiting friends or family
Sports, adventure or outdoor activities

13 October 2010 Lisa would recommend this property

Liked: Great location, spotless and still had some old hotel charm.

Disliked: Staff were friendly but seemed to lack knowledge on the topics I asked about and poor communication with the other HI hostel led to us missing a tour we'd signed up for. Reuben was great.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year

30 September 2010 Customer would recommend this property

Liked: The facilities are great, Laundry, Internet etc

Disliked: Bagels everyday for breakfast. Bit of street nioise in the rooms.