HostelBookers Logo
WEBSITE FEEDBACK
No booking fees

Reviews of HI - San Francisco - Downtown

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

90.7% Overall Rating

509 out of 561 customers would recommend this property

Recent review (25/07/2014)

"Location was great. Bathrooms were cleaned daily. Front desk were nice and helpful."

Read all HI - San Francisco - Downtown reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

See other properties in San Francisco

Post Hotel
165.99 USD

Hotel 2 star Not yet rated
San Francisco International Hostel
35.00 USD

Hostel 64.8% 866 reviews
Orange Village Hostel
44.00 USD

Hostel 79.7% 190 reviews
Taylor Hotel
49.75 USD

Hotel 2 star 63.5% 9 reviews
Fitzgerald Hotel
199.00 USD

Hotel 3 star Not yet rated
Layne Hotel
50.00 USD

Hotel 2.5 star 67.7% 431 reviews
AAE Amsterdam
25.00 USD

Hostel 81.1% 199 reviews
USA Hostels San Francisco
49.00 USD

Hostel 91.2% 689 reviews

Enter dates to check prices


  •  
    Invalid date
     
    Invalid Date - Cannot be in the past
     
    Invalid Date - Check-Out cannot be beyond 28/07/2015

  •  
    Invalid date
     
    Invalid Date - Cannot be in the past
     
    Invalid Date - Check-Out cannot be beyond 28/07/2015
     
    Your check-out date is before your check-in date. Please check your dates and try again.
     
    Bookings can only be made for a maximum period of 31 days. Please enter alternative dates and try again.

processing
90.7%

Overall Rating

509 out of 561 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown'

Atmosphere
90.4%
Location
96.8%
Facilities
88.0%
Cleanliness
92.0%
Staff
92.8%
Value
84.8%
Safety
90.4%
Refine your results Showing 349 of 412 reviews Previous   1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | … | 13 | 14   Next
Reset filter
97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sara Vrh

With my spouse / partner

Backpacking / gap year

04 May 2011 Sara would recommend this property

Liked: awesome place to stay, great location (easy to get to from both Amtrak and greyhound stations) and breakfast is awesome!

Disliked: Nothing

57.1%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 40%

Deborah Benbrook

With my spouse / partner

Backpacking / gap year

22 March 2011 Deborah would recommend this property

Liked: We moved rooms to 605 which was much better. The location was the best aspect of this hostel

Disliked: Initially given room 325. A box in the middle of the hostel sandwiched between the vending machine which hummed all night, the toilet and shower and the kitchen. 2 windows into shaft but stuffy and hot. Only 2 toilets per 25 rooms per floor. Only 2 washing machines but 4 dryers??? Breakfast was good for first 2 days, looks like they only have delivery of bagels at the weekend, by Thursday there was only bread left. Never enough knives!

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference
Events / festivals
Partying / nightlife
Shopping
Sightseeing & culture

09 March 2011 Customer would recommend this property

Liked: Feels like a hotel - safe, with a nice basic free breakfast.

Disliked: Feels like a hotel - closed spaces that don´t invite conversation that much. But just try starting conversations nicely with people and most should be as open to new friendships as you´d expect in a hostel.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

Yann Plancqueel

With my spouse / partner

Shopping
Sightseeing & culture
Visiting friends or family

02 March 2011 Yann would recommend this property

Liked: Good location, environmental consciousness.

Disliked: The kitchen is too crowded at breakfast, feels like you have to struggle to eat after you wake up. The big lockers have to be emptied by 10pm, that's really unconvenient.

34.3%
Atmosphere - 20% Staff - 20% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 20% Value - 20%

Jesse Archer

Alone

Relaxation/spa
Sightseeing & culture

11 February 2011

Liked: Met some cool people, the facilities being an ex-hotel were good.

Disliked: I could go on and on (but to summarize): 1) The WiFi was REALLY bad. When the staff were approached by a number of us on a number of days/nights, they didn't seem to care 2) The staff were really bad. Unfriendly, actually to the point of being impolite, unreceptive and thoughtless to the fact that it's the travelers that keep these guys paid. 3) The bed was dirty - mattress stained.

82.9%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Nicole Evans

Alone

Sightseeing & culture

07 February 2011 Nicole would recommend this property

Liked: Great free breakfast, rooms cleaned daily, free towels, great location, close to great public transport links.

Disliked: One guy at reception not overly helpful, internet only works in the lounge area (not dorm rooms) - Both very minor!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Business / conference
Events / festivals

17 January 2011 Customer would recommend this property

Liked: Near to Union Square

Disliked: -

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

16 January 2011 Customer would recommend this property

Liked: location was brilliant and the lounge area is sooo comfty

Disliked: small issue of bed bugs, but they had pest control address this straight away! (suprisingly)

74.3%
Atmosphere - 100% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Business / conference
Sightseeing & culture

13 January 2011 Customer would recommend this property

Liked: The location is great. The atmosphere is nice and cozy.

Disliked: The bedding does look like that clean. I found hairs on the sheet. The door does not close properly. But I don't feel unsafe because of that.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

City break
Romantic getaway
Shopping
Sightseeing & culture

12 January 2011 Customer would recommend this property

Liked: Very clean and secure, offered free activities such as wine & cheese night & walking tours

Disliked: Wasn't clear whether private rooms had bathrooms or not (ours didn't), might get tired of eating bagels for breakfast if you were there for a long time! Also, the double bed in our private room was a bit small for a tall person - but it was decently comfortable.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Jo Woods

Alone

Backpacking / gap year

05 January 2011 Jo would recommend this property

Liked: This place is just great. One of the best hostels I've stayed in & not just because of the fresh Bagels for Breakfast! It's really clean, cosy & well organised. On the same street at the Hilton & great valus for money. I was in a 4 bed dorm with bathroom. Top place to stay.

Disliked: Nothing - not even if I'm being picky.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 60% Value - 60%

Merja Allen

With my spouse / partner

Family Holiday

19 November 2010

Liked: The location was excellent.

Disliked: The sheets were in very poor condition.We were in a private double room. Coffee and tea facilities were not available at other times except at breakfast.

91.4%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Marie Giesbert

With friends / other travellers

Sightseeing & culture

18 November 2010 Marie would recommend this property

Liked: Very very clean hostel, perfectly located, quiet, nice breakfast for bagels fans, nice design.

Disliked: Not really the funniest hostel to meet people even though it happenned. The common room is nice (games, books) but mostly used by people to access internet more than to meet people.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Leslie Schlueter

Alone

Backpacking / gap year
City break
Sightseeing & culture

15 November 2010 Leslie would recommend this property

Liked: location, staff, clean dorm and bathroom, breakfast

Disliked: beds a bit noisy

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

08 November 2010 Customer would recommend this property

Liked: Very good location. Just two blocks from the Union Square. The room is big.

Disliked: Door is old. It is noisy so I woke up every time when someone entered my room.

85.7%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

City break

30 October 2010 Customer would recommend this property

Liked: convenient and good location

Disliked: staff could be more informative

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

City break

29 October 2010 Customer would recommend this property

Liked: Clean and secure

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Sports, adventure or outdoor activities
Partying / nightlife
Shopping

22 October 2010 Customer would recommend this property

Liked: The location was fantastic and the lockers for my luggage after check out was a great idea to. The lounge/internet area was also a great place to relax.

Disliked: The locks on the bedroom door was old and very hard to open. When trying to lock or unlock it it was very difficult at times and considering you are sharing a room with other strangers it can be a little annoying for both yourself and them. other than that everything else was ok.

80.0%
Atmosphere - 60% Staff - 40% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Lisa Barclay

With my spouse / partner

City break
Sightseeing & culture
Visiting friends or family
Sports, adventure or outdoor activities

13 October 2010 Lisa would recommend this property

Liked: Great location, spotless and still had some old hotel charm.

Disliked: Staff were friendly but seemed to lack knowledge on the topics I asked about and poor communication with the other HI hostel led to us missing a tour we'd signed up for. Reuben was great.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year

30 September 2010 Customer would recommend this property

Liked: The facilities are great, Laundry, Internet etc

Disliked: Bagels everyday for breakfast. Bit of street nioise in the rooms.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Tomas Skrivanek

With my spouse / partner

Sports, adventure or outdoor activities
Beach / sunbathing
Sightseeing & culture
Partying / nightlife
Romantic getaway
Shopping

28 September 2010 Tomas would recommend this property

Liked: Good

Disliked: All fine

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

25 September 2010 Customer would recommend this property

Liked: Lovely staff, great facilities!

Disliked: Nothing.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year

19 September 2010 Customer would recommend this property

Liked: The location was fantastic and the facilities in the hostel were brilliant. The free breakfast offered a huge selection. Great hostel.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Andrey Klinger

With my spouse / partner

Sightseeing & culture
Partying / nightlife

12 September 2010 Andrey would recommend this property

Liked: The location is great - near BART station and that what counts when you have heavy bags. The staff was friendly, the room (private for 2) was clean.The breakfast simple, but sufficient.

Disliked: Andrey left no negative feedback.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

12 September 2010 Customer would recommend this property

Liked: kind of Nice and the front desk are so good

Disliked: Customer left no negative feedback.