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Reviews of HI San Francisco - Downtown San Francisco Hostel

312 Mason Street, San Francisco, USA

Atmosphere 93%

Cleanliness 90%

Facilities 89%

Location 91%

Safety 90%

Staff 95%

Value 82%

What's Included

  • Breakfast
  • Linen
  • Luggage Room
  • Towel

Facilities

  • Free Breakfast
  • Free Wi-Fi
  • Late Check-out
  • Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Adaptors
  • Bicycle Parking
  • Board Games
  • Book Exchange
  • Cable TV
  • Common Room
  • Dryer
  • Elevator
  • Free City Maps
  • Free city tour
  • Fridge Freezer"
  • Games Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Iron / Ironing Board"
  • Key Card Access
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Microwave
  • Reading Light
  • Shuttle Bus
  • Tea/Coffee Making Facilities
  • Telephone Fax Facilities
  • Tours/Travel Desk
  • Towels Included
  • Vending Machines
  • Washing machine
  • Wheelchair Friendly
  • WiFi

Important Information

We are not-for-profit
The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members.

15% taxes not included in the price and should be added to the total amount payable upon arrival.

***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Check-in / Check-out

Earliest check-in: 15:00

Latest Check-out: 11:00

Policies

  • Child Friendly
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

Atmosphere 93%

Cleanliness 90%

Facilities 89%

Location 91%

Safety 90%

Staff 95%

Value 82%

Showing 31-40 of 162 reviews

80% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
80% Overall Rating

Anonymous
04 Aug 2015

Travel Type:
Alone

Trip Type:
City break, Shopping, Sightseeing & culture

Liked: it's very close to the public transport. you also can walk to a lot of the tourist attractions. old house with charming style.

Disliked: the bed linen weren't that clean than they should be.

Customer would recommend this property

74% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 40%
74% Overall Rating

Anonymous
27 Jul 2015

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: The breakfast

Disliked: He has finished segregation in San Francisco in 2015? Just some ideas. In this hostel more than 10 people work in reception, all were white of European origin, young people (boys and girls). In cleaning they are working more than 10 people also (the worst jobs), and all of them with white origin, but Latin Americans (who spoke English and Spanish, 2 languages). There was not a black person, most of them are on the streets, begging , taking drugs , " surviving " (... )

Customer would recommend this property


The property's response is

Thank you for the review, glad you enjoyed our breakfast!

HI-USA is a non-profit mission based organization where people of diverse backgrounds from all over the world can stay with us, share ideas, and gain a greater understanding of the world and its peoples. We have a wonderful multi-cultural team who speak many different languages, every job at our hostel is equally important, and every employee an invaluable asset in supporting our mission. -Mike Foyder, GM

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
24 Jul 2015

Travel Type:
Alone

Trip Type:
City break, Partying / nightlife, Sightseeing & culture, Sports, adventure or outdoor activities

Liked: The location was great and the staff were really friendly and approachable. It was all relaxed and easy to make your way around.

Disliked: The only slight improvement I could suggest is more bathrooms but that is the only thing!

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
18 Jul 2015

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Beach / sunbathing, Romantic getaway, Sightseeing & culture

Liked: Everything about this place is great. The staff welcomes you with a smile, the bathrooms are clean, there are organized activities everyday, the breakfast is simple but good.

Disliked: The speed of the elevator ! There is 6 floors to the building, I was on 6th floor. There is one elevator and it's pretty hard to get in actually, not because of the size but more from the speed it operates. We used the staircase everyday because of that. ... but this was NOT a show stopper for us.

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
11 Jul 2015

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: Perfect location.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
10 Jul 2015

Travel Type:
With my spouse / partner

Trip Type:
Romantic getaway, Shopping, Sightseeing & culture

Liked: Very clean and very friendly !

Disliked: Nothing.

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 60%
  • Safety - 80%
  • Staff - 60%
  • Value - 40%
66% Overall Rating

Anonymous
09 Jul 2015

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: Spacious and clean rooms, lots of common areas.

Disliked: Crowded kitchen, and so many common areas that it's actually harder to meet people.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
30 Jun 2015

Travel Type:
Alone

Trip Type:
City break

Liked: Clean, extremely comfortable beds, friendly staff and great location.

Disliked: Nothing.

Customer would recommend this property

89% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
89% Overall Rating

Anonymous
22 Jun 2015

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: It was a nice place to get to know a lot of people. The biketour over the Golden Gate Bridge was amazing. Comfortable beds Abs everything was really clean.

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 60%
  • Safety - 80%
  • Staff - 100%
  • Value - 100%
86% Overall Rating

Anonymous
20 Jun 2015

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, City break, Shopping, Sightseeing & culture

Liked: It's very clean and cosy for a hostel. The staff was friendly and helpful at all times. Breakfast was lovely.The only thing missing in the bathroom (we had a 4 bed doorm with an ensuite bathroom) was a hairdryer which you can borrow for a 5 Dollar deposit though.I highly recommed the place!

Disliked: The hostel is great! But if you stay there - in the city centre of San Francisco, around Union Square - be aware that those streets are crowded with very weird people and a lot of homeless individuals. You have fancy jazz bars and high class hotels on the one side and prostitution and the worst kind of poverty on the other, all in one place. I highly recommend you don't walk around the area on your own after sunset and don't walk along playing with your mobile or show your money visibly while walking on the street at any time. I don't want to scare anyone but I am also not exaggerating. My friend got mugged around noon while standing in line for a cable car ride (maybe 200 meters from the hostel). She, very visibly, held money in her hand.

Customer would recommend this property

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