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Reviews of HI - San Francisco - Downtown Hostel

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

85.3% Overall Rating

537 out of 594 customers would recommend this property

Recent review (18/02/2015)

Tina Svärdh thinks…

"Renovated, have thought of the important things you need with USB Sockets. Very close to shopping and transport"

Read all HI - San Francisco - Downtown Hostel reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. 15% taxes not included in the price and should be added to the total amount payable upon arrival. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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85.3%

Overall Rating

537 out of 594 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown Hostel'

Atmosphere
88.8%
Location
93.6%
Facilities
82.4%
Cleanliness
80.0%
Staff
88.8%
Value
80.8%
Safety
82.4%
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88.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

03 January 2013 Customer would recommend this property

Liked: Great location.

Disliked: The so called 'breakfast' was not good at all. Almost no options.

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Katherine Game

Alone

City break
Partying / nightlife
Sightseeing & culture

02 January 2013 Katherine would recommend this property

Liked: This was one of the best hostels I've ever stayed at. Location was great, facilities were clean and there is an elevator!

Disliked: Nothing. Everything was wonderful.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

02 January 2013 Customer would recommend this property

Liked: I recommend it

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 60%

Thomas LEFEBVRE

With my spouse / partner

City break
Sightseeing & culture

24 December 2012 Thomas would recommend this property

Liked: Awesome kitchen, hostel activites each night, common areas.

Disliked: The room was very dark, the windows were in front of walls. Sometimes the bathroom was dirty. The staff wasn't really nice.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With my spouse / partner

Business / conference
Sightseeing & culture

11 December 2012 Customer would recommend this property

Liked: Very friendly and helpful staff. Old building // heating system, but quite comfortable. The hostel is located in the downtown, very close to the popular shopping area around Union Square and Powell BART station. San Francisco has one of the best public transportation system I have seen in US, and it is very easy to reach beach, popular tourist attractions from the hostel. Pros summed up: Nice clean rooms, warm, free breakfast, great kitchen. Free decent speed internet. Private rooms available for decent price. The location is just perfect.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Laura Avila

With my spouse / partner

Sightseeing & culture

25 November 2012 Laura would recommend this property

Liked: We loved this place, the location was great, we could go anywhere in SF with just one bus, cable car or metro. The kitchen had everything we needed, it was clean and the fridge was big enough to leave our groceries. Staff was friendly.

Disliked: If you mind the traffic noise you may want to think twice, other than that this hostel was wonderful,

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 80%

Tricia Ling

With friends / other travellers

Sightseeing & culture

11 November 2012 Tricia would recommend this property

Liked: clean and friendly

Disliked: toilet sharing

80.0%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

Beach / sunbathing
City break
Partying / nightlife
Sightseeing & culture
Visiting friends or family

05 November 2012 Customer would recommend this property

Liked: good wifi-connection

Disliked: tiny breakfast-area

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

laura weber

Alone

Backpacking / gap year
Partying / nightlife
Shopping
Sightseeing & culture

20 October 2012 laura would recommend this property

Liked: Muy bien ubicado en el centro de san francisco, cerca de la zona comercial de powell y market , del downtown, del barrio chino. Buenas instalaciones, desayuno básico pero bueno, limpio, seguro ,buen ambiente, buena atención

Disliked: laura left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
City break

16 October 2012 Customer would recommend this property

Liked: The location is fabulous, the place is very clean, the beds are good, and I was invited to the free movie and pizza night right away. Great experience and really nice, spacious and clean place!

Disliked: The kitchen is closed between 10pm and 7am what makes it hard to get your supplies out of the fridge when you leave early in the morning...

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year

03 October 2012 Customer would recommend this property

Liked: The location was great and the facilities were good.

Disliked: Some of the staff were not very enthusiastic about helping out and giving advice, but most of them were good.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Louise Burton

With my spouse / partner

Sightseeing & culture

28 September 2012 Louise would recommend this property

Liked: Amazing location right at the heart of everything, with great connections to Fisherman's Wharf, close to BART, and close to the SF Cable car which is a really fun ride from Fisherman's Wharf. Great shopping closeby. Breakfast was yummy and perfect, always being replenished with more bagels and coffee... just quite busy the closer towards 10am you get. Very clean room, clean toilets, great laundry with change machine and detergent vending machine, but currently only one working washer which is a bit inconvenient. But other than that 10/10!

Disliked: Nothing.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Meranda Boldy

With friends / other travellers

City break
Family Holiday
Partying / nightlife
Sightseeing & culture

14 September 2012 Meranda would recommend this property

Liked: Location is great.

Disliked: Limited bathroom facilities.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year
City break
Sightseeing & culture

01 August 2012 Customer would recommend this property

Liked: very helpful friendly staff good atmosphere clean

Disliked: nothing

91.4%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

FLAVIO HORITA

Alone

Business / conference
Shopping

01 July 2012 FLAVIO would recommend this property

Liked: Its location is the best one. Very close to union square, chinatown, westfield, public transportation, and cable cars for fisherman wharfs and golden gate bridge can be easily find on Powell St, 3 blocks from the hostel. The beds, showers, breakfast and restrooms was perfect.

Disliked: Northing in special.

80.0%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Sightseeing & culture

10 June 2012 Customer would recommend this property

Liked: I liked breakfast and location.

Disliked: very small room

94.3%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

16 May 2012 Customer would recommend this property

Liked: it's clean and the location is really good. it's in downtown area so it's perfect place to stay. other than that it's also really safe and secure

Disliked: the front desk staff is not helping at all. they seem didn't really care about the guest.

51.4%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 60% Value - 20%

Customer review

With my spouse / partner

Sightseeing & culture

19 April 2012

Liked: Excellent location, good kitchen facilities, nice breakfast

Disliked: Not enought restroom and shower facilities per floor, hot water machine in kitchen wasnt working so couldn't get tea at breakfast time, sheets were not put on bed prior to arrival and previous occupant had obviously not bothered putting sheets on as the mattress was covered in hairs. Lack of furniture in room, no chairs to sit on, had to sit on nasty carpeted floor.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

City break
Sightseeing & culture

05 April 2012 Customer would recommend this property

Liked: The room was exactly as I expected (for being a hostel): simple but clean and with everything you needed. We enjoyed the very cozy common kitchen. The staff organizes many social activities.

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

Alone

Sightseeing & culture

21 February 2012 Customer would recommend this property

Liked: Staff were excellent

Disliked: Beds were uncomfortable, rooms weren't that clean, facilities were out dated, not much done to encourage activities in the hostel

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

20 February 2012 Customer would recommend this property

Liked: Best hostel I have stayed at, very relaxing atmosphere, the staff were super friendly and very helpful. The whole building was so clean and comfortable, it was a pleasure to stay there and I just loved everything about it!

Disliked: Nothing, was absolutely amazing!

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Sara Matthews

With my spouse / partner

Shopping
Sightseeing & culture

11 February 2012 Sara would recommend this property

Liked: The best location, very clean and the beds are more comfortable than some 5 star hotels!

Disliked: Nothing

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture

06 January 2012 Customer would recommend this property

Liked: clean and very well placed. Near by Union Square, easy for shopping, take metro (MUNI), cable car, Bart. Perfect place.

Disliked: Sometimes wifi doesn't work very well in the bedrooms, just in the lounge.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Business / conference
City break
Partying / nightlife
Sightseeing & culture

15 December 2011 Customer would recommend this property

Liked: Free breakfast, very helpful staff, great location

Disliked: Water didn't work when we got there, but this was probably not a recurrent issue

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

05 December 2011 Customer would recommend this property

Liked: I loved everything about it

Disliked: nothing