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Reviews of HI - San Francisco - Downtown

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

90.7% Overall Rating

509 out of 561 customers would recommend this property

Recent review (25/07/2014)

"Location was great. Bathrooms were cleaned daily. Front desk were nice and helpful."

Read all HI - San Francisco - Downtown reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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90.7%

Overall Rating

509 out of 561 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown'

Atmosphere
90.4%
Location
96.8%
Facilities
88.0%
Cleanliness
92.0%
Staff
92.8%
Value
84.8%
Safety
90.4%
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94.3%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

16 May 2012 Customer would recommend this property

Liked: it's clean and the location is really good. it's in downtown area so it's perfect place to stay. other than that it's also really safe and secure

Disliked: the front desk staff is not helping at all. they seem didn't really care about the guest.

51.4%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 60% Value - 20%

Customer review

With my spouse / partner

Sightseeing & culture

19 April 2012

Liked: Excellent location, good kitchen facilities, nice breakfast

Disliked: Not enought restroom and shower facilities per floor, hot water machine in kitchen wasnt working so couldn't get tea at breakfast time, sheets were not put on bed prior to arrival and previous occupant had obviously not bothered putting sheets on as the mattress was covered in hairs. Lack of furniture in room, no chairs to sit on, had to sit on nasty carpeted floor.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

City break
Sightseeing & culture

05 April 2012 Customer would recommend this property

Liked: The room was exactly as I expected (for being a hostel): simple but clean and with everything you needed. We enjoyed the very cozy common kitchen. The staff organizes many social activities.

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

Alone

Sightseeing & culture

21 February 2012 Customer would recommend this property

Liked: Staff were excellent

Disliked: Beds were uncomfortable, rooms weren't that clean, facilities were out dated, not much done to encourage activities in the hostel

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

20 February 2012 Customer would recommend this property

Liked: Best hostel I have stayed at, very relaxing atmosphere, the staff were super friendly and very helpful. The whole building was so clean and comfortable, it was a pleasure to stay there and I just loved everything about it!

Disliked: Nothing, was absolutely amazing!

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Sara Matthews

With my spouse / partner

Shopping
Sightseeing & culture

11 February 2012 Sara would recommend this property

Liked: The best location, very clean and the beds are more comfortable than some 5 star hotels!

Disliked: Nothing

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture

06 January 2012 Customer would recommend this property

Liked: clean and very well placed. Near by Union Square, easy for shopping, take metro (MUNI), cable car, Bart. Perfect place.

Disliked: Sometimes wifi doesn't work very well in the bedrooms, just in the lounge.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Business / conference
City break
Partying / nightlife
Sightseeing & culture

15 December 2011 Customer would recommend this property

Liked: Free breakfast, very helpful staff, great location

Disliked: Water didn't work when we got there, but this was probably not a recurrent issue

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

05 December 2011 Customer would recommend this property

Liked: I loved everything about it

Disliked: nothing

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 60% Value - 40%

Customer review

Alone

Backpacking / gap year
City break
Shopping
Sightseeing & culture

14 November 2011 Customer would recommend this property

Liked: Location

Disliked: Expensive

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Afra Roet

With friends / other travellers

Business / conference
City break
Sightseeing & culture

10 November 2011 Afra would recommend this property

Liked: location; room for 2 with bunkbed was quiet (for a hostel) and clean; Staff very friendly and helpful; Kitchen super clean; good for socializing

Disliked: one bathroom with plumbing issues, though plenty of other bathrooms available;

80.0%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Partying / nightlife
Shopping
Sightseeing & culture

17 October 2011 Customer would recommend this property

Liked: I liked the atmosphere and the location is really good

Disliked: some members of the staff were really unfriendly and rude, it was very annoying!

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Work / volunteering

15 October 2011 Customer would recommend this property

Liked: great atmosphere with lots of common areas for meeting other travelers and activities like a wine and cheese reception. Clean, free towels and sheets. Small dorm rooms so not too many people in each one. Fully stocked kitchen to prepare your own meals, and generous breakfast with bagels, cream cheese, coffee and milk. centrally located.

Disliked: it was pretty noisy at night, but a lot of the SF hostels are in this area so it would probably be similar at any. It was very hot for SF during my stay (80F), and the rooms were stuffy and hot. Again, I doubt any budget hotel or hostel in this city offers A/C.

80.0%
Atmosphere - 100% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Relaxation/spa
Sightseeing & culture

02 October 2011 Customer would recommend this property

Liked: it was comfortable and close to transportation.

Disliked: Staff was somewhat rude.

85.7%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Shopping
Sightseeing & culture
Work / volunteering

24 July 2011 Customer would recommend this property

Liked: Centrical and very safe place.

Disliked: The lack of variety and space for breakfast.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 100%

marc weatherley

Alone

Backpacking / gap year

19 June 2011 marc would recommend this property

Liked: Friendly atmosphere, great location and met good people

Disliked: None really

74.3%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year
Partying / nightlife
Shopping
Sightseeing & culture

16 June 2011 Customer would recommend this property

Liked: Good common room, one bathroom to 4 people

Disliked: No convenient powerpoints in room, free wifi didn't work from the room and kept cutting out even in full range

91.4%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Daniel Wang

With my spouse / partner

Backpacking / gap year

14 June 2011 Daniel would recommend this property

Liked: Kitchen

Disliked: Bathroom not completely clean.

82.9%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Shopping
Sightseeing & culture

30 May 2011 Customer would recommend this property

Liked: Staff were very experienced and had interesting events like a walking tour, which we unfortunately missed by a few days! Very easy to get to from the BART from the airport, we also had to catch the GoToBus to LA (Hollywood), which left just across the street at the Hilton! Perfect :)

Disliked: Elevator was a bit small, but at least there was one!

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Family Holiday

29 May 2011 Customer would recommend this property

Liked: The location is awesome. It is only a few minutes from the BART station (Powell). The breakfast they offer is great - you will get sick of it after a few days of eating just bagel and coffee though. Their facilities are great and clean. The beds are very comfortable (we had a private room). They have lockers for huge bags and limited space for bikes if you decide to rent a bike to go around san fran.

Disliked: shared toilet and shower. it's just less convenient. internet on computers are not free so not so good for people without laptops. they are very busy so sometimes it takes ages to ask a simple question in the mid morning or late afternoon because a lot of people are checking in or checking out.

54.3%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 40%

James Stephens

With friends / other travellers

Partying / nightlife

25 May 2011

Liked: Good location, especially for the price

Disliked: Itching all night for the first night, probably due to bed bugs. Annoying as that's exactly what I was trying to avoid when booking somewhere in SF!

88.6%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 20% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Family Holiday
Shopping
Sightseeing & culture

24 May 2011 Customer would recommend this property

Liked: The staff was very, very helpfull

Disliked: Front desk organization was chaotic, for ex. I had to wait 45 minutes to get a $5 bill changed for the laudry room. By that time it was too late to do the laundry. Waits in general were very long due to staff shortage.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

10 May 2011 Customer would recommend this property

Liked: Location is amazing! Very clean and nice staff!

Disliked: Nothing. It's a great hostel!

42.9%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 60%
Location - 40% Cleanliness - 40% Value - 40%

Customer review

With friends / other travellers

Backpacking / gap year

09 May 2011

Liked: location

Disliked: Had to wait 1/2 hour for Check In

85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Valentyn Kovbasiuk

With my spouse / partner

Sightseeing & culture
Sports, adventure or outdoor activities

04 May 2011 Valentyn would recommend this property

Liked: good location, friendly staff, hostel's facilities

Disliked: lack of left-luggage service. after check-out you need to care about your luggage. bad noise prevention.