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Reviews of HI - San Francisco - Downtown Hostel

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

87.1% Overall Rating

544 out of 601 customers would recommend this property

Recent review (06/04/2015)

Christobel Innes thinks…

"The location was awesome. I really liked this hostel and the staff were always friendly and willing to help me find my way around San Francisco."

Read all HI - San Francisco - Downtown Hostel reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. 15% taxes not included in the price and should be added to the total amount payable upon arrival. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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87.1%

Overall Rating

544 out of 601 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown Hostel'

Atmosphere
90.4%
Location
92.8%
Facilities
85.6%
Cleanliness
85.6%
Staff
89.6%
Value
81.6%
Safety
84.0%
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82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

With my spouse / partner

Sightseeing & culture

28 August 2013 Customer would recommend this property

Liked: great location!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Christina Scheibengruber

With friends / other travellers

Sightseeing & culture

26 August 2013 Christina would recommend this property

Liked: Great offers for activities (biking), friendly, nice breakfast, cheap

Disliked: Shared bathroom only

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

03 August 2013 Customer would recommend this property

Liked: The location is fantastic, right next to the main shopping area, close to public transport which makes it easy to get to all the attractions. The hostel is great with activities as well, lots of tours and social activities on each day.

Disliked: There is only two toilets and two showers on each floor which jeans there's often a bit of a queue in the morning or evening. At breakfast they only served bagels, porridge and a piece of fruit each day, more variety would have been great. The pillows were lumpy and uncomfortable.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Irina Lebedeva

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

19 July 2013 Irina would recommend this property

Liked: Great location, great staff, soft carpet on the floor, comfortable bed, nice cafe next door. (Stayed in a private room)

Disliked: Nothing

82.9%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture
Visiting friends or family

19 July 2013 Customer would recommend this property

Liked: Very clean, easy to find, centrally located.

Disliked: The parking garage that was recommended was in a bit of a sketch area and we arrived a bit on the late side, but I think you are more at the mercy of what is near you.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Shopping
Sightseeing & culture
Visiting friends or family

11 July 2013

Liked: Position in the city is a two-edged sword - very close to shopping district but little else.

Disliked: I stayed in two different dorms, both towards the street side of the building. The lack of window insulation and closeness to the city made the rooms incredibly noisy even through the night.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

10 July 2013 Customer would recommend this property

Liked: Excellent location, knowledgeable staff in a secure hostel. Would recommend.

Disliked: The beds need replacing and the breakfast was basic compared to other HI hostels.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Venus Dela Cruz

Alone

City break

05 July 2013 Venus would recommend this property

Liked: All

Disliked: Nothing

85.7%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Andrew Whiers

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

25 June 2013 Andrew would recommend this property

Liked: Great Location only a short walk from the BART station. Friendly staff. Good value for money. Very chilled out. Good breakfast on offer.

Disliked: The 'triple room' advertised is not 3 separate beds. It's a single bunk bed with a queen size mattress on the bottom bunk for 2 people. This could have been made clearer. Other than this, there were no issues.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Pauline Tang

Alone

City break

24 June 2013 Pauline would recommend this property

Liked: very convenient location

Disliked: Lift was down at the moment I checked-in, had to climb 5 storeys to room only to notice that a lock is required for the locker. This was not stated as site only says secured lock. Perhaps at checked-in, this could be noted so we do not have to climb up and down just to request for a lock for the locker.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Family Holiday

14 June 2013 Customer would recommend this property

Liked: Very reasonably priced, and great value for money

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Shopping
Sightseeing & culture

12 June 2013 Customer would recommend this property

Liked: Brilliant location and nice building with very helpful and friendly staff.

Disliked: No complaints

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Partying / nightlife
Shopping
Sightseeing & culture

11 June 2013 Customer would recommend this property

Liked: Location and the staff were very helpful

Disliked: Nothing

80.0%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Jose Motta

With my spouse / partner

Sightseeing & culture

11 June 2013 Jose would recommend this property

Liked: The location is very good

Disliked: I stayed in a private room for 2 persons and the washbasin was inside the room and not inside the bathroom which I dislike.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year

08 June 2013 Customer would recommend this property

Liked: I felt really safe and comfortable here. Love the free coffee.

Disliked: Policy on not storing bags overnight.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

31 May 2013 Customer would recommend this property

Liked: Location, cleanliness, helpfulness of staff, breakfast, ambience, quite spaces to escape the city and dorm

Disliked: Had to wait for shower in the morning

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Brianne Gallagher

Alone

Beach / sunbathing
City break
Relaxation/spa
Sightseeing & culture
Sports, adventure or outdoor activities
Visiting friends or family

29 May 2013 Brianne would recommend this property

Liked: I love this hostel. This was my 5th time staying there. Its a good atmosphere for meeting new friends and exploring the city. The staff is knowledgable and the hostel is very safe. The facilities are clean and the kitchen and living room are like being at home. Always a good experience at this hostel!

Disliked: Brianne left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture

28 May 2013 Customer would recommend this property

Liked: The staff were great, the place is clean and friendly. We liked the daily activities - a good way to meet other travelers and check out the city.

Disliked: Cold showers! Every morning, even if you got in early - the showers were cold. This is the only complaint though, this place was great.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

krystal cannon

With my spouse / partner

Family Holiday

26 May 2013 krystal would recommend this property

Liked: Good IKEA furniture and bagel Breakfast

Disliked: Old building so we heard everything outside, they provided ear plugs though. Bad shower pressure.

91.4%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

16 May 2013 Customer would recommend this property

Liked: Located in the city centre, breakfast, a lot of activities offered

Disliked: Sometimes cold showers

77.1%
Atmosphere - 60% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 40% Value - 80%

Customer review

With my spouse / partner

Sightseeing & culture

13 May 2013 Customer would recommend this property

Liked: Great location, amenities were good.

Disliked: Was a bit noisy at night, although free earplugs were provided....

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
City break
Events / festivals
Sightseeing & culture

24 April 2013 Customer would recommend this property

Liked: The location of this hostel is perfect and it is clean! The staff were all really friendly and helpful. What more can you ask for? Make sure you do the bike round the bay organised by the hostel if you're there on that day, it was the best way to see the city for sure!

Disliked: I didnt dislike anything about the hostel, although they could benefit from maybe one more options on the breakfast front. The cream bagels are amazing but you soon get sick of bread if youre there for more than 2days. Maybe another cereal other than porridge would be suffice... but then again there are hostels that dont give you breakfast so beggars cant be choosers! Just a suggestion :-)

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Sightseeing & culture

20 April 2013 Customer would recommend this property

Liked: Cool, quirky place. Great location. Activities throughout the week.

Disliked: Sound carried down the hallways. So depends on the consideration of the people you're staying with.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Events / festivals
Shopping
Sightseeing & culture

18 April 2013 Customer would recommend this property

Liked: Had an excellent stay. Convenient location, helpful staff, clean rooms. Love the bagel breakfast.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Business / conference
Sightseeing & culture

16 April 2013 Customer would recommend this property

Liked: Great and helpful staff that will always do their best to help you out. It was very appreciated.

Disliked: Sometimes the toilets were dirty and hard to find one that was free. More toilets needed.