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Reviews of HI - San Francisco - Downtown

Hostel | 312 Mason Street, San Francisco, California, USA 94102-1704

91.2% Overall Rating

510 out of 562 customers would recommend this property

Recent review (29/07/2014)

Katie Moore thinks…

"Staff are mostly helpful and friendly, mostly clean, decent sized private rooms, events are lots of fun"

Read all HI - San Francisco - Downtown reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • ATM / cash machine
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

We are not-for-profit The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members. ***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

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91.2%

Overall Rating

510 out of 562 HostelBookers customers said that they would recommend 'HI - San Francisco - Downtown'

Atmosphere
90.4%
Location
97.6%
Facilities
88.0%
Cleanliness
90.4%
Staff
93.6%
Value
86.4%
Safety
92.0%
Refine your results Showing 350 of 413 reviews Previous   1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | … | 13 | 14   Next
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88.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Ana Carina Espeche

With friends / other travellers

Sightseeing & culture

22 October 2013 Ana Carina would recommend this property

Liked: Excellent location!

Disliked: Ana Carina left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Alex Kooi Bing Ling

Alone

Backpacking / gap year

20 October 2013 Alex Kooi Bing would recommend this property

Liked: Friendly, clean, great management.

Disliked: Needed more pub crawls.

The property's response is...

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Partying / nightlife
Shopping
Sightseeing & culture

19 October 2013 Customer would recommend this property

Liked: Right in the middle of everything, clean rooms, helpful staff

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Simone Pirovano

With my spouse / partner

Sightseeing & culture

19 October 2013 Simone would recommend this property

Liked: Location

Disliked: Wifi was not working in our room. No labels on breakfast bagels means you end up having an onion one with jam...

74.3%
Atmosphere - 100% Staff - 20% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

01 October 2013 Customer would recommend this property

Liked: nice bagel breakfast and lounge area to hang out

Disliked: room was pretty small for 4 people, especially since the sink was also in there

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year

23 September 2013 Customer would recommend this property

Liked: Great location, very friendly staff, good breakfast and great place to meet other travellers

Disliked: Not always space at breakfast/food left. You would need to be there first to get anything

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Sightseeing & culture

18 September 2013 Customer would recommend this property

Liked: Great location, friendly staff, good value for money, lot of kind and young people.

Disliked: Nothing.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

With my spouse / partner

Sightseeing & culture

28 August 2013 Customer would recommend this property

Liked: great location!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Christina Scheibengruber

With friends / other travellers

Sightseeing & culture

26 August 2013 Christina would recommend this property

Liked: Great offers for activities (biking), friendly, nice breakfast, cheap

Disliked: Shared bathroom only

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

03 August 2013 Customer would recommend this property

Liked: The location is fantastic, right next to the main shopping area, close to public transport which makes it easy to get to all the attractions. The hostel is great with activities as well, lots of tours and social activities on each day.

Disliked: There is only two toilets and two showers on each floor which jeans there's often a bit of a queue in the morning or evening. At breakfast they only served bagels, porridge and a piece of fruit each day, more variety would have been great. The pillows were lumpy and uncomfortable.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Irina Lebedeva

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

19 July 2013 Irina would recommend this property

Liked: Great location, great staff, soft carpet on the floor, comfortable bed, nice cafe next door. (Stayed in a private room)

Disliked: Nothing

82.9%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture
Visiting friends or family

19 July 2013 Customer would recommend this property

Liked: Very clean, easy to find, centrally located.

Disliked: The parking garage that was recommended was in a bit of a sketch area and we arrived a bit on the late side, but I think you are more at the mercy of what is near you.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Shopping
Sightseeing & culture
Visiting friends or family

11 July 2013

Liked: Position in the city is a two-edged sword - very close to shopping district but little else.

Disliked: I stayed in two different dorms, both towards the street side of the building. The lack of window insulation and closeness to the city made the rooms incredibly noisy even through the night.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

10 July 2013 Customer would recommend this property

Liked: Excellent location, knowledgeable staff in a secure hostel. Would recommend.

Disliked: The beds need replacing and the breakfast was basic compared to other HI hostels.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Venus Dela Cruz

Alone

City break

05 July 2013 Venus would recommend this property

Liked: All

Disliked: Nothing

85.7%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Andrew Whiers

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

25 June 2013 Andrew would recommend this property

Liked: Great Location only a short walk from the BART station. Friendly staff. Good value for money. Very chilled out. Good breakfast on offer.

Disliked: The 'triple room' advertised is not 3 separate beds. It's a single bunk bed with a queen size mattress on the bottom bunk for 2 people. This could have been made clearer. Other than this, there were no issues.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Pauline Tang

Alone

City break

24 June 2013 Pauline would recommend this property

Liked: very convenient location

Disliked: Lift was down at the moment I checked-in, had to climb 5 storeys to room only to notice that a lock is required for the locker. This was not stated as site only says secured lock. Perhaps at checked-in, this could be noted so we do not have to climb up and down just to request for a lock for the locker.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Family Holiday

14 June 2013 Customer would recommend this property

Liked: Very reasonably priced, and great value for money

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Shopping
Sightseeing & culture

12 June 2013 Customer would recommend this property

Liked: Brilliant location and nice building with very helpful and friendly staff.

Disliked: No complaints

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Partying / nightlife
Shopping
Sightseeing & culture

11 June 2013 Customer would recommend this property

Liked: Location and the staff were very helpful

Disliked: Nothing

80.0%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Jose Motta

With my spouse / partner

Sightseeing & culture

11 June 2013 Jose would recommend this property

Liked: The location is very good

Disliked: I stayed in a private room for 2 persons and the washbasin was inside the room and not inside the bathroom which I dislike.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year

08 June 2013 Customer would recommend this property

Liked: I felt really safe and comfortable here. Love the free coffee.

Disliked: Policy on not storing bags overnight.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

31 May 2013 Customer would recommend this property

Liked: Location, cleanliness, helpfulness of staff, breakfast, ambience, quite spaces to escape the city and dorm

Disliked: Had to wait for shower in the morning

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Brianne Gallagher

Alone

Beach / sunbathing
City break
Relaxation/spa
Sightseeing & culture
Sports, adventure or outdoor activities
Visiting friends or family

29 May 2013 Brianne would recommend this property

Liked: I love this hostel. This was my 5th time staying there. Its a good atmosphere for meeting new friends and exploring the city. The staff is knowledgable and the hostel is very safe. The facilities are clean and the kitchen and living room are like being at home. Always a good experience at this hostel!

Disliked: Brianne left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture

28 May 2013 Customer would recommend this property

Liked: The staff were great, the place is clean and friendly. We liked the daily activities - a good way to meet other travelers and check out the city.

Disliked: Cold showers! Every morning, even if you got in early - the showers were cold. This is the only complaint though, this place was great.