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Reviews of HI San Francisco - Downtown San Francisco Hostel

312 Mason Street, San Francisco, USA

Atmosphere 94%

Cleanliness 91%

Facilities 88%

Location 94%

Safety 93%

Staff 96%

Value 83%

What's Included

  • Breakfast
  • Linen
  • Luggage Room
  • Towel

Facilities

  • Free Breakfast
  • Free Wi-Fi
  • Late Check-out
  • Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Adaptors
  • Bicycle Parking
  • Board Games
  • Book Exchange
  • Cable TV
  • Common Room
  • Dryer
  • Elevator
  • Free City Maps
  • Free city tour
  • Fridge Freezer"
  • Games Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Iron / Ironing Board"
  • Key Card Access
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Microwave
  • Reading Light
  • Shuttle Bus
  • Tea/Coffee Making Facilities
  • Telephone Fax Facilities
  • Tours/Travel Desk
  • Towels Included
  • Vending Machines
  • Washing machine
  • Wheelchair Friendly
  • WiFi

Important Information

We are not-for-profit
The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members.

15% taxes not included in the price and should be added to the total amount payable upon arrival.

***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Check-in / Check-out

Earliest check-in: 15:00

Latest Check-out: 11:00

Policies

  • Child Friendly
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

Atmosphere 94%

Cleanliness 91%

Facilities 88%

Location 94%

Safety 93%

Staff 96%

Value 83%

Showing 111-92 of 92 reviews

80% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
80% Overall Rating

Anonymous
22 May 2013

Travel Type:
With my spouse / partner

Trip Type:
Family Holiday

Liked: Good IKEA furniture and bagel Breakfast

Disliked: Old building so we heard everything outside, they provided ear plugs though. Bad shower pressure.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
21 May 2013

Travel Type:
With my spouse / partner

Trip Type:
Sightseeing & culture

Liked: The staff were great, the place is clean and friendly. We liked the daily activities - a good way to meet other travelers and check out the city.

Disliked: Cold showers! Every morning, even if you got in early - the showers were cold. This is the only complaint though, this place was great.

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 100%
91% Overall Rating

Anonymous
13 May 2013

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: Located in the city centre, breakfast, a lot of activities offered

Disliked: Sometimes cold showers

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 80%
  • Value - 100%
97% Overall Rating

Anonymous
10 May 2013

Travel Type:
Alone

Trip Type:
Beach / sunbathing, City break, Relaxation / spa, Sightseeing & culture, Sports, adventure or outdoor activities, Visiting friends or family

Liked: I love this hostel. This was my 5th time staying there. Its a good atmosphere for meeting new friends and exploring the city. The staff is knowledgable and the hostel is very safe. The facilities are clean and the kitchen and living room are like being at home. Always a good experience at this hostel!

Customer would recommend this property

77% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 40%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 60%
  • Value - 80%
77% Overall Rating

Anonymous
27 Apr 2013

Travel Type:
With my spouse / partner

Trip Type:
Sightseeing & culture

Liked: Great location, amenities were good.

Disliked: Was a bit noisy at night, although free earplugs were provided....

Customer would recommend this property

83% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 80%
  • Value - 60%
83% Overall Rating

Anonymous
15 Apr 2013

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Liked: Cool, quirky place. Great location. Activities throughout the week.

Disliked: Sound carried down the hallways. So depends on the consideration of the people you're staying with.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
14 Apr 2013

Travel Type:
Alone

Trip Type:
Events / festivals, Shopping, Sightseeing & culture

Liked: Had an excellent stay. Convenient location, helpful staff, clean rooms. Love the bagel breakfast.

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
07 Apr 2013

Travel Type:
Alone

Trip Type:
Backpacking / gap year, City break, Events / festivals, Sightseeing & culture

Liked: The location of this hostel is perfect and it is clean! The staff were all really friendly and helpful. What more can you ask for? Make sure you do the bike round the bay organised by the hostel if you're there on that day, it was the best way to see the city for sure!

Disliked: I didnt dislike anything about the hostel, although they could benefit from maybe one more options on the breakfast front. The cream bagels are amazing but you soon get sick of bread if youre there for more than 2days. Maybe another cereal other than porridge would be suffice... but then again there are hostels that dont give you breakfast so beggars cant be choosers! Just a suggestion :-)

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
05 Apr 2013

Travel Type:
With friends / other travellers

Trip Type:
Business / conference, Sightseeing & culture

Liked: Great and helpful staff that will always do their best to help you out. It was very appreciated.

Disliked: Sometimes the toilets were dirty and hard to find one that was free. More toilets needed.

Customer would recommend this property

89% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 80%
  • Value - 80%
89% Overall Rating

Anonymous
30 Mar 2013

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Good location, friendly enough staff. Lots of bathroom facilities, warm showers. Breakfast of bagels & coffee. Nice atmosphere. It was a comfortable stay.

Disliked: Unable to check in until 2pm. So at 2pm there was a big queue of people wanting to get into their rooms. This was a bit frustrating when I'd been waiting a few hours already. Many hostels allow early check in.

Customer would recommend this property

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