HostelBookers Logo
Website feedback

Reviews of HI San Francisco - Downtown San Francisco Hostel

312 Mason Street, San Francisco, USA

Atmosphere 94%

Cleanliness 91%

Facilities 88%

Location 94%

Safety 93%

Staff 96%

Value 83%

What's Included

  • Breakfast
  • Linen
  • Luggage Room
  • Towel

Facilities

  • Free Breakfast
  • Free Wi-Fi
  • Late Check-out
  • Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Adaptors
  • Bicycle Parking
  • Board Games
  • Book Exchange
  • Cable TV
  • Common Room
  • Dryer
  • Elevator
  • Free City Maps
  • Free city tour
  • Fridge Freezer"
  • Games Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Iron / Ironing Board"
  • Key Card Access
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Microwave
  • Reading Light
  • Shuttle Bus
  • Tea/Coffee Making Facilities
  • Telephone Fax Facilities
  • Tours/Travel Desk
  • Towels Included
  • Vending Machines
  • Washing machine
  • Wheelchair Friendly
  • WiFi

Important Information

We are not-for-profit
The San Francisco Downtown Hostel is operated by the Golden Gate Council of Hostelling International USA, a not-for-profit organization dedicated to promoting intercultural understanding, environmental stewardship, and world peace through travel. There is an additional daily membership fee of $3 per adult for non-Hostelling International members.

15% taxes not included in the price and should be added to the total amount payable upon arrival.

***GROUPS LARGER THAN 7 MUST BOOK THROUGH THE HOSTELS GROUP SALES DEPARTMENT. ***

Check-in / Check-out

Earliest check-in: 15:00

Latest Check-out: 11:00

Policies

  • Child Friendly
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to San Francisco?

Contact us directly

Atmosphere 94%

Cleanliness 91%

Facilities 88%

Location 94%

Safety 93%

Staff 96%

Value 83%

Showing 101-92 of 92 reviews

86% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 80%
  • Value - 80%
86% Overall Rating

Anonymous
25 Jun 2013

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Sightseeing & culture, Sports, adventure or outdoor activities

Liked: Excellent location, knowledgeable staff in a secure hostel. Would recommend.

Disliked: The beds need replacing and the breakfast was basic compared to other HI hostels.

Customer would recommend this property

83% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 80%
  • Safety - 100%
  • Staff - 60%
  • Value - 80%
83% Overall Rating

Anonymous
21 Jun 2013

Travel Type:
With friends / other travellers

Trip Type:
Sightseeing & culture, Visiting friends or family

Liked: Very clean, easy to find, centrally located.

Disliked: The parking garage that was recommended was in a bit of a sketch area and we arrived a bit on the late side, but I think you are more at the mercy of what is near you.

Customer would recommend this property

80% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
80% Overall Rating

Anonymous
20 Jun 2013

Travel Type:
Alone

Trip Type:
City break

Liked: very convenient location

Disliked: Lift was down at the moment I checked-in, had to climb 5 storeys to room only to notice that a lock is required for the locker. This was not stated as site only says secured lock. Perhaps at checked-in, this could be noted so we do not have to climb up and down just to request for a lock for the locker.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
12 Jun 2013

Travel Type:
With my spouse / partner

Trip Type:
Family Holiday

Liked: Very reasonably priced, and great value for money

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
08 Jun 2013

Travel Type:
With my spouse / partner

Trip Type:
Shopping, Sightseeing & culture

Liked: Brilliant location and nice building with very helpful and friendly staff.

Disliked: No complaints

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
86% Overall Rating


07 Jun 2013

Travel Type:
With friends / other travellers

Trip Type:
Partying / nightlife, Shopping, Sightseeing & culture

Liked: Location and the staff were very helpful

Disliked: Nothing

Customer would recommend this property

80% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 60%
  • Value - 60%
80% Overall Rating

Anonymous
04 Jun 2013

Travel Type:
With my spouse / partner

Trip Type:
Sightseeing & culture

Liked: The location is very good

Disliked: I stayed in a private room for 2 persons and the washbasin was inside the room and not inside the bathroom which I dislike.

Customer would recommend this property

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 80%
94% Overall Rating

Anonymous
03 Jun 2013

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year

Liked: I felt really safe and comfortable here. Love the free coffee.

Disliked: Policy on not storing bags overnight.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
27 May 2013

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Partying / nightlife, Sightseeing & culture

Liked: Location, cleanliness, helpfulness of staff, breakfast, ambience, quite spaces to escape the city and dorm

Disliked: Had to wait for shower in the morning

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 80%
  • Value - 100%
86% Overall Rating

Anonymous
25 May 2013

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Partying / nightlife, Sightseeing & culture

Liked: Great Location only a short walk from the BART station. Friendly staff. Good value for money. Very chilled out. Good breakfast on offer.

Disliked: The 'triple room' advertised is not 3 separate beds. It's a single bunk bed with a queen size mattress on the bottom bunk for 2 people. This could have been made clearer. Other than this, there were no issues.

Customer would recommend this property

Check Availability