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Reviews of Matterhorn Hostel & Appartments

Hostel | Schluhmattstrasse, Zermatt, Switzerland 3920

73.9% Overall Rating

240 out of 355 customers would recommend this property

Recent review (12/07/2014)

Jill Cioci thinks…

"It is a good location because zermatt is a very small town. The staff was awesome & some of the best staff I've seen. There was a restaurant attached to the hostel that gave you a good deal on the…"

Read all Matterhorn Hostel & Appartments reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Restaurant

Purchasable Extras

  • Breakfast USD 8.91
  • Towel USD 2.23

What's Included

  • Luggage Room
  • Linen

Important Information

Terms of cancellation: to 60 days before arrival = 25% of total amount to 30 days before arrival = 50% of total amount to 14 days before arrival = 75% of total amount less than 14 days before arrival = 100% of total amount

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

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73.9%

Overall Rating

240 out of 355 HostelBookers customers said that they would recommend 'Matterhorn Hostel & Appartments'

Atmosphere
69.6%
Location
91.2%
Facilities
61.6%
Cleanliness
73.6%
Staff
75.2%
Value
76.0%
Safety
70.4%
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74.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Backpacking / gap year
Sports, adventure or outdoor activities

14 July 2014 Customer would recommend this property

Liked: Friendly staff, has fridge, good sized lockers and the location is awesome.

Disliked: Pretty dirty facilities especially showers, rooms were clean enough but pretty shabby. My room had no curtains. Couldn't lock our room so anyone could have come in any time even off the street but they do have lockers once they have checked in - have to be after 4pm which sucks!

85.7%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Jill Cioci

With friends / other travellers

Backpacking / gap year

12 July 2014

Liked: It is a good location because zermatt is a very small town. The staff was awesome & some of the best staff I've seen. There was a restaurant attached to the hostel that gave you a good deal on the food which was really delish. I also liked that they give you lockers.

Disliked: The showers don't drain that well. The guys and girls share a bathroom. My friend and I are both girls and we felt like we were the only girls there so it was weird that while we were brushing our teeth that Gus were peeing in urinals. Also, there was only 1 plug for a room of 8. There should probably be an extension cord in each room to change that so everybody can charge their phones.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

14 June 2014 Customer would recommend this property

Liked: good location.helpful staff

Disliked: it is a bit tiny inside.

71.4%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 80%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

Alone

Backpacking / gap year

11 June 2014

Liked: very nice staff

Disliked: the facilities are quite old and cleanliness of bathroom is fair

62.9%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 40%
Location - 60% Cleanliness - 80% Value - 60%

Robert Brooke

With my spouse / partner

Sightseeing & culture
Sports, adventure or outdoor activities

02 June 2014 Robert would recommend this property

Liked: This hostel is cheap compared to everything else in Zermatt. Have stayed twice and always meet great people staying there.

Disliked: They need to invest in blinds or curtains for the rooms. Would prefer if front door had lock and key for guests when staff are not manning the front desk. Mattresses could be thicker as you can feel every slat in the bed.

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year
Sports, adventure or outdoor activities

29 May 2014 Customer would recommend this property

Liked: N/a

Disliked: N/a

40.0%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 100% Cleanliness - 60% Value - 40%

Customer review

Alone

Backpacking / gap year

06 May 2014

Liked: bad

Disliked: bad

65.7%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

Alone

Backpacking / gap year

05 May 2014 Customer would recommend this property

Liked: There are large lockers for each bed and the wifi works really well. The staff may come across a bit rude but they are friendly and helpful.

Disliked: The blanket provided doesn't seem to get washed between guests, some of the showers didn't drain and the hot water was a bit questionable. The common room was a bit dull and only a kettle and fridge were provided (the microwave was behind reception).

77.1%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

26 April 2014 Customer would recommend this property

Liked: Sparky's bar,

Disliked: Showers a bit crummy, blocked drain hole. A towel would have been nice.

65.7%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 60% Value - 100%

Phanupong Polyiam

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

22 April 2014 Phanupong would recommend this property

Liked: Appropriate Price for Backpacker

Disliked: Location quite far for Train Station

80.0%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

18 February 2014 Customer would recommend this property

Liked: -though basic, the breakfast was good -good location, easy walk to lifts -relatively cheap compared to other accomodation in Zermatt -nice restaurant/bar area

Disliked: -room looked a bit like a prison cell but hey, I was there to ski -can get a bit noisy, walls aren't thick, but nothing some ear plugs couldn't fix

The property's response is...

42.9%
Atmosphere - 40% Staff - 20% Facilities - 20% Safety - 60%
Location - 80% Cleanliness - 40% Value - 40%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

31 December 2013

Liked: Nothing in particular

Disliked: When we arrived the staff was very unfriendly, we did not receive any information on the hostel and thus had to go and ask several times, always receiving an unfriendly answer. The general atmosphere is very impersonal and not inviting at all. The hostel is not very clean, especially not the toilets and showers. On top they are located in the basement so we had to go down three floors everytime we wanted to use the toilet. Even though it is announced that they only provide a woollen blanket they do not provide for a simple linen underneath,which means you have direct contact with the blanket. That is not only uncomfortable but also disgusting since the blankets did not appear to be washed after every guest. The beds are super uncomfortable and not recommendable if you want to go skiing or hiking the day after or need a good rest after an exhausting day. Our room also was very cold and not well heated.

71.4%
Atmosphere - 80% Staff - 40% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

Miguel Angel Pliego

With friends / other travellers

City break

14 November 2013 Miguel Angel would recommend this property

Liked: Nice place to be if you are seeking something cheap and good located. The staff was a bit unfriendly sometimes, but nothing that you cannot deal with. I would recommended it.

Disliked: We felt too monitored by the staff. ( We are +30 yo ).

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Sports, adventure or outdoor activities

07 October 2013 Customer would recommend this property

Liked: really close to the cable car station which is fantastic when you want to go up early in the morning to ski in uncomfortable boots!

Disliked: kitchen could be improved..

88.6%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Liudas Mikalkevicius

Alone

Events / festivals
Sightseeing & culture
Sports, adventure or outdoor activities

17 September 2013 Liudas would recommend this property

Liked: It was in a very good place, in the town. The breakfast was superb! Really got more breakfast than expected, although it is not included in the price.

Disliked: There were no showers or at least I didn't find any. The room was a bit too cold during the night.

The property's response is...

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

huiqing li

With friends / other travellers

Backpacking / gap year
Relaxation/spa
Shopping
Sightseeing & culture
Sports, adventure or outdoor activities

16 September 2013 huiqing would recommend this property

Liked: it's really good, the location is a little bit far from the train station, walk 10-15mins. the facilities are basic.

Disliked: it's not so clean

85.7%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Sports, adventure or outdoor activities

16 July 2013 Customer would recommend this property

Liked: Very good location!

Disliked: No area to relax outside

60.0%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 80% Value - 40%

Zhi Hao Seah

Alone

Backpacking / gap year
City break
Relaxation/spa
Sightseeing & culture

15 July 2013 Zhi Hao would recommend this property

Liked: The place was really easy to locate with a fantastic view of the Matterhorn all the way enroute. Sparky's restaurant within the hostel had really friendly and helpful staff unlike the one at the reception of the hostel. Place is clean as describe and had a good wifi network as well as computer for the guests to use. Provided plenty of utensils for the guests to use.

Disliked: There were very very view power plugs. Specifically only ONE in a room of 6 backpackers. I'm sure after an entire day of traveling everyone would have to charge either mobile or camera at least so one is impossible to share. The showers are located many floors down, with close to zero amount of hot water so people basically showered in ice cold water or they rather wipe themselves at the sink where there is at least some warm water. Toilet was very limited as well.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Sports, adventure or outdoor activities

06 July 2013 Customer would recommend this property

Liked: very good location

Disliked: building very run-down needs refurbishment

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Ke Xu

With friends / other travellers

Backpacking / gap year
Romantic getaway
Sightseeing & culture

03 January 2013 Ke would recommend this property

Liked: The bar is perfect.

Disliked: A little expensive.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

LIANG CHAI

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

01 January 2013 LIANG would recommend this property

Liked: really good location

Disliked: the price is too high and the room is too cold in December

57.1%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 60% Value - 60%

Tim Gemmell

Alone

Sightseeing & culture

20 December 2012

Liked: Easy to find and short walk to main sights/bars, due mainly to Zermatt being small! There's a bar which looked good but I didn't get chance!

Disliked: Cramped dorms, very little space for your gear especially as many people have skis etc. Not hostel's fault but the room was so hot could barely breathe let alone sleep cos someone put radiator on full. Showers are downstairs and not the best.

42.9%
Atmosphere - 40% Staff - 60% Facilities - 20% Safety - 20%
Location - 80% Cleanliness - 40% Value - 40%

Tristram Todd

Alone

Sports, adventure or outdoor activities
Work / volunteering

01 December 2012

Liked: Good location. Very little else though.

Disliked: It has no kitchen or drying room, the beds are uncomfortable and the rooms are poorly laid out so getting ready in the morning is a nightmare if there's more than one of you.

31.4%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 100% Cleanliness - 20% Value - 20%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

01 December 2012

Liked: nothing apart from location.

Disliked: everything. staff were miserable.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

14 November 2012 Customer would recommend this property

Liked: Cheap

Disliked: nothing


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