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Reviews of Matterhorn Hostel & Appartments

Hostel | Schluhmattstrasse, Zermatt, Switzerland 3920

72.6% Overall Rating

232 out of 344 customers would recommend this property

Recent review (18/02/2014)

"-though basic, the breakfast was good -good location, easy walk to lifts -relatively cheap compared to other accomodation in Zermatt -nice restaurant/bar area"

Read all Matterhorn Hostel & Appartments reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Restaurant

Purchasable Extras

  • Breakfast USD 9.09
  • Towel USD 2.27

What's Included

  • Luggage Room
  • Linen

Important Information

Terms of cancellation: to 60 days before arrival = 25% of total amount to 30 days before arrival = 50% of total amount to 14 days before arrival = 75% of total amount less than 14 days before arrival = 100% of total amount

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

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72.6%

Overall Rating

232 out of 344 HostelBookers customers said that they would recommend 'Matterhorn Hostel & Appartments'

Atmosphere
67.2%
Location
92.8%
Facilities
57.6%
Cleanliness
73.6%
Staff
76.0%
Value
70.4%
Safety
70.4%
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80.0%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

18 February 2014 Customer would recommend this property

Liked: -though basic, the breakfast was good -good location, easy walk to lifts -relatively cheap compared to other accomodation in Zermatt -nice restaurant/bar area

Disliked: -room looked a bit like a prison cell but hey, I was there to ski -can get a bit noisy, walls aren't thick, but nothing some ear plugs couldn't fix

The property's response is...

42.9%
Atmosphere - 40% Staff - 20% Facilities - 20% Safety - 60%
Location - 80% Cleanliness - 40% Value - 40%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

31 December 2013

Liked: Nothing in particular

Disliked: When we arrived the staff was very unfriendly, we did not receive any information on the hostel and thus had to go and ask several times, always receiving an unfriendly answer. The general atmosphere is very impersonal and not inviting at all. The hostel is not very clean, especially not the toilets and showers. On top they are located in the basement so we had to go down three floors everytime we wanted to use the toilet. Even though it is announced that they only provide a woollen blanket they do not provide for a simple linen underneath,which means you have direct contact with the blanket. That is not only uncomfortable but also disgusting since the blankets did not appear to be washed after every guest. The beds are super uncomfortable and not recommendable if you want to go skiing or hiking the day after or need a good rest after an exhausting day. Our room also was very cold and not well heated.

71.4%
Atmosphere - 80% Staff - 40% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

Miguel Angel Pliego

With friends / other travellers

City break

14 November 2013 Miguel Angel would recommend this property

Liked: Nice place to be if you are seeking something cheap and good located. The staff was a bit unfriendly sometimes, but nothing that you cannot deal with. I would recommended it.

Disliked: We felt too monitored by the staff. ( We are +30 yo ).

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Sports, adventure or outdoor activities

07 October 2013 Customer would recommend this property

Liked: really close to the cable car station which is fantastic when you want to go up early in the morning to ski in uncomfortable boots!

Disliked: kitchen could be improved..

88.6%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Liudas Mikalkevicius

Alone

Events / festivals
Sightseeing & culture
Sports, adventure or outdoor activities

17 September 2013 Liudas would recommend this property

Liked: It was in a very good place, in the town. The breakfast was superb! Really got more breakfast than expected, although it is not included in the price.

Disliked: There were no showers or at least I didn't find any. The room was a bit too cold during the night.

The property's response is...

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

huiqing li

With friends / other travellers

Backpacking / gap year
Relaxation/spa
Shopping
Sightseeing & culture
Sports, adventure or outdoor activities

16 September 2013 huiqing would recommend this property

Liked: it's really good, the location is a little bit far from the train station, walk 10-15mins. the facilities are basic.

Disliked: it's not so clean

85.7%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Sports, adventure or outdoor activities

16 July 2013 Customer would recommend this property

Liked: Very good location!

Disliked: No area to relax outside

60.0%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 80% Value - 40%

Zhi Hao Seah

Alone

Backpacking / gap year
City break
Relaxation/spa
Sightseeing & culture

15 July 2013 Zhi Hao would recommend this property

Liked: The place was really easy to locate with a fantastic view of the Matterhorn all the way enroute. Sparky's restaurant within the hostel had really friendly and helpful staff unlike the one at the reception of the hostel. Place is clean as describe and had a good wifi network as well as computer for the guests to use. Provided plenty of utensils for the guests to use.

Disliked: There were very very view power plugs. Specifically only ONE in a room of 6 backpackers. I'm sure after an entire day of traveling everyone would have to charge either mobile or camera at least so one is impossible to share. The showers are located many floors down, with close to zero amount of hot water so people basically showered in ice cold water or they rather wipe themselves at the sink where there is at least some warm water. Toilet was very limited as well.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Sports, adventure or outdoor activities

06 July 2013 Customer would recommend this property

Liked: very good location

Disliked: building very run-down needs refurbishment

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Ke Xu

With friends / other travellers

Backpacking / gap year
Romantic getaway
Sightseeing & culture

03 January 2013 Ke would recommend this property

Liked: The bar is perfect.

Disliked: A little expensive.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

LIANG CHAI

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

01 January 2013 LIANG would recommend this property

Liked: really good location

Disliked: the price is too high and the room is too cold in December

57.1%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 60% Value - 60%

Tim Gemmell

Alone

Sightseeing & culture

20 December 2012

Liked: Easy to find and short walk to main sights/bars, due mainly to Zermatt being small! There's a bar which looked good but I didn't get chance!

Disliked: Cramped dorms, very little space for your gear especially as many people have skis etc. Not hostel's fault but the room was so hot could barely breathe let alone sleep cos someone put radiator on full. Showers are downstairs and not the best.

42.9%
Atmosphere - 40% Staff - 60% Facilities - 20% Safety - 20%
Location - 80% Cleanliness - 40% Value - 40%

Tristram Todd

Alone

Sports, adventure or outdoor activities
Work / volunteering

01 December 2012

Liked: Good location. Very little else though.

Disliked: It has no kitchen or drying room, the beds are uncomfortable and the rooms are poorly laid out so getting ready in the morning is a nightmare if there's more than one of you.

31.4%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 100% Cleanliness - 20% Value - 20%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

01 December 2012

Liked: nothing apart from location.

Disliked: everything. staff were miserable.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

14 November 2012 Customer would recommend this property

Liked: Cheap

Disliked: nothing

34.3%
Atmosphere - 20% Staff - 60% Facilities - 20% Safety - 20%
Location - 80% Cleanliness - 20% Value - 20%

Arielle Bernier

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

12 November 2012

Liked: proximity to ski lifts. good sized lockers, tough for steep deposit. good wifi usually.

Disliked: everything else. my room smelled like rotting olives, no matter how long I left the window open., the bed was a 4 inch foam pad on the bunk bars, so you could feel every bar, and a horrible itchy blanket. reception is only from 4 pm to 9 pm after checkout hours, yet they leave the hostel doors unlocked all night, and dont give you keys to lock your room. not worth the price. worst hostel I have ever stayed in, and even locals tell you not top go. however, on a tight budget, zermatt is expensive, but better to find people to share a nicer place with.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Danny Mortimer

Alone

Backpacking / gap year
Sightseeing & culture

30 September 2012 Danny would recommend this property

Liked: The location was great, a quick 10 5/10 minute walk from the train station. The staff were very helpful in giving local information and any other needs

Disliked: the lockers were a bit on the narrow side, which was a bit of a problem for my rucksack, but for personal belongings like laptop/money etc, it was ideal. It was somewhere secure to store valuables - which is always a boost

68.6%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

With my spouse / partner

Backpacking / gap year
Romantic getaway
Sightseeing & culture
Sports, adventure or outdoor activities

26 September 2012 Customer would recommend this property

Liked: Accessible to walking to all of Zermatt.

Disliked: Customer left no negative feedback.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year

17 September 2012 Customer would recommend this property

Liked: Good location, walking distance from train station.

Disliked: only one power point in an 8 bed dorm

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year

29 August 2012 Customer would recommend this property

Liked: Pretty much like a mountain hut.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

20 August 2012 Customer would recommend this property

Liked: It was nice

Disliked: beds were very hard

88.6%
Atmosphere - 100% Staff - 60% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

11 August 2012 Customer would recommend this property

Liked: FIrst of all Switzerland is crazy expensive!!! This hostel offered great accomodations for an even better price for Switzerland standards. It cost the same amount for staying one night at the hostel as it did for one pizza at a restaurant. Despite other reviews we really loved this hostel and its swiss charm and character. Its like staying in an old ski lodge and couldn't be a better location. At the base of hundreds of hikes and right by the river that follows through town. They have a great happy hour and met some amazing travels while staying here. Definitely would recommend. And do the Matterhorn travel hike all the way to the end...It will blow your mind!!

Disliked: Staff could have been a bit friendlier and could add a few things to the kitchen area since food is soooo expensive there. Even a hot plate and a few pots would be great :)

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

25 July 2012 Customer would recommend this property

Liked: Location was good, the reviewer who said that it was super far from the train station must weigh 300 pounds or something. It's less than a 10 minute walk, if that. Atmosphere was decent. No issues with the staff. Pretty clean showers and toilets. Free lockers, wifi, and computer. Cheapest place in Zermatt.

Disliked: As other reviewers have stated the building is pretty old so it's not well insulated against noise. The bunk beds in dorms are metal and not very stable so they shake violently whenever your bunkmate rolls over. My lockers had a large nail/staple sticking out of it so I took a huge chunk out of my finger while attempting to feel for the lock at night.

65.7%
Atmosphere - 40% Staff - 100% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

With my spouse / partner

Sports, adventure or outdoor activities

21 July 2012

Liked: Staff were friendly and helpful

Disliked: Shaby and the showers were down a circular stairs the staff upgraded us to a six dorm for more space but broken lockers and only a worn out blanket for bedding. More suited to young backpackers and apri skiers.

85.7%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

James Plesk

With friends / other travellers

Sightseeing & culture
Sports, adventure or outdoor activities

14 July 2012 James would recommend this property

Liked: Good price for expensive Zermatt. Nice mountain views from the verandah. Within reasonable walking distance of the station. Many pleasant walks, and close to the unforgettable Matterhorn cable car. Breakfast was sufficient.

Disliked: Needs more power points for charging phones (there was only 1). Felt a bit cramped, especially with the bathroom and toilet usage. Gets quite noisy. It's fine for a night, but given that Zermatt is concentrated and expensive, I might consider staying further down the valley if I return again.


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