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Reviews of The Matterhorn Hostel Zermatt Zermatt Hostel

Schluhmattstrasse 32, Zermatt, Switzerland

Atmosphere 73%

Cleanliness 67%

Facilities 67%

Location 85%

Safety 71%

Staff 86%

Value 76%

What's Included

  • Linen
  • Luggage Room

Facilities

  • Late Check-out
  • Lockers
  • Bar
  • Bicycle Parking
  • Breakfast Not Included
  • Cafe
  • Card Phones
  • Common Room
  • Free Internet Access
  • Hair Dryers For Hire
  • Luggage Storage
  • Reception (limited hours)
  • Restaurant
  • Towels for hire

Purchasable Extras

  • Breakfast 8.69USD
  • Towel 2.17USD

Important Information

Terms of cancellation:
to 60 days before arrival = 25% of total amount
to 30 days before arrival = 50% of total amount
to 14 days before arrival = 75% of total amount
less than 14 days before arrival = 100% of total amount

Not Included: Tourist tax: 2.50CHF per person, per night

Check-in / Check-out

Earliest check-in: 16:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

Atmosphere 73%

Cleanliness 67%

Facilities 67%

Location 85%

Safety 71%

Staff 86%

Value 76%

Showing 71-31 of 31 reviews

31% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 40%
  • Facilities - 20%
  • Location - 80%
  • Safety - 20%
  • Staff - 20%
  • Value - 20%
31% Overall Rating

Anonymous
30 Jun 2011

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Relaxation / spa, Romantic getaway, Sightseeing & culture

Liked: Nothing.

Disliked: Everything! This is the worst hostel. The guy at reception clearly hates his job. He is very rude and not at all helpful. He insisted I leave my passport as a deposit for the locker key and when I asked if it was safe with him he said "should be". The rooms are way too small for that many bunk beds. It feels like you are sleeping on a prison cot. The lockers are big but not very secure and the doors to the rooms do not lock. The "common room" is not any bigger than the bedrooms and is in the basement. It was so bad we decided it was better to sit by the river and be cold until we could possibly go to bed than to spend an extra second in the hostel. This place is a total rip off (but sadly is the cheapest option in Zermatt). I would never stay here again and would not recommend it to anyone.

60% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 40%
  • Facilities - 40%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 80%
60% Overall Rating

Anonymous
10 Jun 2011

Travel Type:
With friends / other travellers

Trip Type:
City break

Liked: The location.

Disliked: A bit unclean and untidy.

Customer would recommend this property

29% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 40%
  • Facilities - 20%
  • Location - 40%
  • Safety - 20%
  • Staff - 40%
  • Value - 20%
29% Overall Rating

Anonymous
09 Jun 2011

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Liked: Nothing

Disliked: Showers and lockers. I received the locker's key but my locker was broken.

54% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 40%
  • Facilities - 40%
  • Location - 100%
  • Safety - 60%
  • Staff - 60%
  • Value - 20%
54% Overall Rating

Anonymous
04 Jun 2011

Travel Type:
With friends / other travellers

Trip Type:
Family Holiday

Liked: Its location

Disliked: Its very small and bathroom are cojusted

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
28 May 2011

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Awesome character. Really nice staff.

Disliked: Nothing. Great place.

Customer would recommend this property

74% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 100%
  • Safety - 80%
  • Staff - 20%
  • Value - 80%
74% Overall Rating

Anonymous
27 May 2011

Travel Type:
With a large group / tour

Trip Type:
Sightseeing & culture, Sports, adventure or outdoor activities

Liked: It was located very close to the cable car that went up to Klein Matterhorn and just 5 min away from the main street.

Disliked: There is only one lady operating the entire hostel and is always pissed off. Being greeted with a pissed off person after a long journey kinda sucks.

Customer would recommend this property

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