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Reviews of The Matterhorn Hostel Zermatt Zermatt Hostel

Schluhmattstrasse 32, Zermatt, Switzerland

Atmosphere 72%

Cleanliness 67%

Facilities 67%

Location 86%

Safety 70%

Staff 86%

Value 76%

What's Included

  • Linen
  • Luggage Room

Facilities

  • Late Check-out
  • Lockers
  • Bar
  • Bicycle Parking
  • Breakfast Not Included
  • Cafe
  • Card Phones
  • Common Room
  • Free Internet Access
  • Hair Dryers For Hire
  • Luggage Storage
  • Reception (limited hours)
  • Restaurant
  • Towels for hire

Purchasable Extras

  • Breakfast 8.28USD
  • Towel 2.07USD

Important Information

Terms of cancellation:
to 60 days before arrival = 25% of total amount
to 30 days before arrival = 50% of total amount
to 14 days before arrival = 75% of total amount
less than 14 days before arrival = 100% of total amount

Not Included: Tourist tax: 2.50CHF per person, per night

Check-in / Check-out

Earliest check-in: 16:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

Atmosphere 72%

Cleanliness 67%

Facilities 67%

Location 86%

Safety 70%

Staff 86%

Value 76%

Showing 61-30 of 30 reviews

51% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 40%
  • Safety - 40%
  • Staff - 40%
  • Value - 60%
51% Overall Rating

Anonymous
16 Sep 2011

Travel Type:
With my spouse / partner

Trip Type:
Sports, adventure or outdoor activities

Liked: It was a bed to sleep in, that's about it.

Disliked: The hostel did not inform us beforehand that the reception closes at 9pm. We arrived at 9:30pm as planned and there was no one to check us in, so we had to phone (they left a piece of paper with our name on the front door telling us which room to sleep in, but we had not seen this). There was no key for our private room; we had to leave it unlocked all night. We also had to wait until the reception opened at 7:30am to check in/out the next morning, when we wanted to get an early start on our hike before the weather turned bad (which it did). Men and women have to share the same bathroom, and there are no rubbish bins in the stalls (this really is a basic hygiene necessity for toilets being used by women). There was no top sheet or duvet on the beds, just a rough, scratchy blanket. I could go on and on, but suffice it to say I was not impressed.

77% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 100%
  • Safety - 60%
  • Staff - 100%
  • Value - 100%
77% Overall Rating

Anonymous
12 Sep 2011

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Very friendly and helpful staff

Disliked: No cooking facility.

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 60%
  • Staff - 20%
  • Value - 80%
66% Overall Rating

Anonymous
09 Sep 2011

Travel Type:
Alone

Trip Type:
Family Holiday, Partying / nightlife, Sports, adventure or outdoor activities

Liked: everything but the staff

Disliked: The staff was very unhelpful

37% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 20%
  • Facilities - 40%
  • Location - 80%
  • Safety - 40%
  • Staff - 40%
  • Value - 20%
37% Overall Rating

Anonymous
04 Aug 2011

Travel Type:
With friends / other travellers

Trip Type:
Sports, adventure or outdoor activities

Liked: The location was nice

Disliked: Almost all the hostel

51% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 80%
  • Safety - 20%
  • Staff - 60%
  • Value - 20%
51% Overall Rating

Anonymous
29 Jul 2011

Travel Type:
Alone

Trip Type:
Sightseeing & culture, Sports, adventure or outdoor activities

Liked: getting out.

Disliked: This is not the experience I was expecting in Switzerland. It was cold & noisy and not so well kept. For some it mgight be a great place to stay but for me the solo traveler I was glad to leave and go to the other hostel in Zermatt.

26% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 20%
  • Facilities - 20%
  • Location - 60%
  • Safety - 20%
  • Staff - 20%
  • Value - 20%
26% Overall Rating

Anonymous
26 Jul 2011

Travel Type:
As a family with children

Trip Type:
Family Holiday

Liked: It offered Wifi.

Disliked: Abrupt and unhelpful staff. Overcrowded dorm (I mean the fire marshal should close the place down). Our dorm, in the attic, had seven beds. Access was via a staircase type ladder, with room only for one at a time on stair case, and only one at a time to leave the room. I hit my head 3 times No hot water in sinks. Spigots on hot water taps had been removed, only cold water available. Only one toilet on upper floors for 49 beds! Other toilets in basement, also with only cold water. Of the 30 plus hostels I have stayed at, this one was clearly the worst. Avoid like the plague. (Did I mention the dirt?)

34% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 40%
  • Facilities - 20%
  • Location - 40%
  • Safety - 40%
  • Staff - 20%
  • Value - 40%
34% Overall Rating

Anonymous
17 Jul 2011

Travel Type:
With friends / other travellers

Trip Type:
Sightseeing & culture

Liked: cheap

Disliked: bad internet connection stability. unfriendly stuff.

77% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 60%
  • Staff - 80%
  • Value - 80%
77% Overall Rating

Anonymous
13 Jul 2011

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Sports, adventure or outdoor activities

Liked: Price, location, friendly barman, good food.

Disliked: Reception was not expecting us!! Cramped, Difficulty to move around the sleeping area due to lockers. No where to dry wet stuff. No w.c.s on our floor.

Customer would recommend this property

80% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
80% Overall Rating

Anonymous
07 Jul 2011

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: It was not that expensive and you felt safe!

Disliked: It could have been a kithen at the Hostel!

Customer would recommend this property

63% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 40%
63% Overall Rating

Anonymous
02 Jul 2011

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: here is nice place to go to mountains

Disliked: sometimes the shower was cold

Customer would recommend this property

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