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Reviews of The Matterhorn Hostel Zermatt Zermatt Hostel

Schluhmattstrasse 32, Zermatt, Switzerland

Atmosphere 74%

Cleanliness 67%

Facilities 70%

Location 86%

Safety 73%

Staff 86%

Value 77%

What's Included

  • Linen
  • Luggage Room

Facilities

  • Late Check-out
  • Lockers
  • Bar
  • Bicycle Parking
  • Breakfast Not Included
  • Cafe
  • Card Phones
  • Common Room
  • Free Internet Access
  • Hair Dryers For Hire
  • Luggage Storage
  • Reception (limited hours)
  • Restaurant
  • Towels for hire

Purchasable Extras

  • Breakfast 8.66USD
  • Towel 2.16USD

Important Information

Terms of cancellation:
to 60 days before arrival = 25% of total amount
to 30 days before arrival = 50% of total amount
to 14 days before arrival = 75% of total amount
less than 14 days before arrival = 100% of total amount

Not Included: Tourist tax: 2.50CHF per person, per night

Check-in / Check-out

Earliest check-in: 16:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

Atmosphere 74%

Cleanliness 67%

Facilities 70%

Location 86%

Safety 73%

Staff 86%

Value 77%

Showing 61-33 of 33 reviews

77% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 100%
  • Safety - 60%
  • Staff - 100%
  • Value - 100%
77% Overall Rating

Anonymous
12 Sep 2011

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Very friendly and helpful staff

Disliked: No cooking facility.

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 60%
  • Staff - 20%
  • Value - 80%
66% Overall Rating

Anonymous
09 Sep 2011

Travel Type:
Alone

Trip Type:
Family Holiday, Partying / nightlife, Sports, adventure or outdoor activities

Liked: everything but the staff

Disliked: The staff was very unhelpful

37% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 20%
  • Facilities - 40%
  • Location - 80%
  • Safety - 40%
  • Staff - 40%
  • Value - 20%
37% Overall Rating

Anonymous
04 Aug 2011

Travel Type:
With friends / other travellers

Trip Type:
Sports, adventure or outdoor activities

Liked: The location was nice

Disliked: Almost all the hostel

51% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 80%
  • Safety - 20%
  • Staff - 60%
  • Value - 20%
51% Overall Rating

Anonymous
29 Jul 2011

Travel Type:
Alone

Trip Type:
Sightseeing & culture, Sports, adventure or outdoor activities

Liked: getting out.

Disliked: This is not the experience I was expecting in Switzerland. It was cold & noisy and not so well kept. For some it mgight be a great place to stay but for me the solo traveler I was glad to leave and go to the other hostel in Zermatt.

26% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 20%
  • Facilities - 20%
  • Location - 60%
  • Safety - 20%
  • Staff - 20%
  • Value - 20%
26% Overall Rating

Anonymous
26 Jul 2011

Travel Type:
As a family with children

Trip Type:
Family Holiday

Liked: It offered Wifi.

Disliked: Abrupt and unhelpful staff. Overcrowded dorm (I mean the fire marshal should close the place down). Our dorm, in the attic, had seven beds. Access was via a staircase type ladder, with room only for one at a time on stair case, and only one at a time to leave the room. I hit my head 3 times No hot water in sinks. Spigots on hot water taps had been removed, only cold water available. Only one toilet on upper floors for 49 beds! Other toilets in basement, also with only cold water. Of the 30 plus hostels I have stayed at, this one was clearly the worst. Avoid like the plague. (Did I mention the dirt?)

34% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 40%
  • Facilities - 20%
  • Location - 40%
  • Safety - 40%
  • Staff - 20%
  • Value - 40%
34% Overall Rating

Anonymous
17 Jul 2011

Travel Type:
With friends / other travellers

Trip Type:
Sightseeing & culture

Liked: cheap

Disliked: bad internet connection stability. unfriendly stuff.

77% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 60%
  • Staff - 80%
  • Value - 80%
77% Overall Rating

Anonymous
13 Jul 2011

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Sports, adventure or outdoor activities

Liked: Price, location, friendly barman, good food.

Disliked: Reception was not expecting us!! Cramped, Difficulty to move around the sleeping area due to lockers. No where to dry wet stuff. No w.c.s on our floor.

Customer would recommend this property

80% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
80% Overall Rating

Anonymous
07 Jul 2011

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: It was not that expensive and you felt safe!

Disliked: It could have been a kithen at the Hostel!

Customer would recommend this property

63% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 40%
63% Overall Rating

Anonymous
02 Jul 2011

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: here is nice place to go to mountains

Disliked: sometimes the shower was cold

Customer would recommend this property

31% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 40%
  • Facilities - 20%
  • Location - 80%
  • Safety - 20%
  • Staff - 20%
  • Value - 20%
31% Overall Rating

Anonymous
30 Jun 2011

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Relaxation / spa, Romantic getaway, Sightseeing & culture

Liked: Nothing.

Disliked: Everything! This is the worst hostel. The guy at reception clearly hates his job. He is very rude and not at all helpful. He insisted I leave my passport as a deposit for the locker key and when I asked if it was safe with him he said "should be". The rooms are way too small for that many bunk beds. It feels like you are sleeping on a prison cot. The lockers are big but not very secure and the doors to the rooms do not lock. The "common room" is not any bigger than the bedrooms and is in the basement. It was so bad we decided it was better to sit by the river and be cold until we could possibly go to bed than to spend an extra second in the hostel. This place is a total rip off (but sadly is the cheapest option in Zermatt). I would never stay here again and would not recommend it to anyone.

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