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Reviews of The Matterhorn Hostel Zermatt Zermatt Hostel

Schluhmattstrasse 32, Zermatt, Switzerland

Atmosphere 70%

Cleanliness 65%

Facilities 65%

Location 82%

Safety 69%

Staff 86%

Value 70%

Facilities

  • Late Check-out
  • Lockers
  • Bar
  • Bicycle Parking
  • Breakfast Not Included
  • Cafe
  • Card Phones
  • Common Room
  • Free Internet Access
  • Hair Dryers For Hire
  • Luggage Storage
  • Reception (limited hours)
  • Restaurant
  • Towels for hire

Important Information

Terms of cancellation:
to 60 days before arrival = 25% of total amount
to 30 days before arrival = 50% of total amount
to 14 days before arrival = 75% of total amount
less than 14 days before arrival = 100% of total amount

Not Included: Tourist tax: 2.50CHF per person, per night

Check-in / Check-out

Earliest check-in: 16:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

Atmosphere 70%

Cleanliness 65%

Facilities 65%

Location 82%

Safety 69%

Staff 86%

Value 70%

Showing 51-60 of 80 reviews

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
94% Overall Rating

Anonymous
23 Jul 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Location was good, the reviewer who said that it was super far from the train station must weigh 300 pounds or something. It's less than a 10 minute walk, if that. Atmosphere was decent. No issues with the staff. Pretty clean showers and toilets. Free lockers, wifi, and computer. Cheapest place in Zermatt.

Disliked: As other reviewers have stated the building is pretty old so it's not well insulated against noise. The bunk beds in dorms are metal and not very stable so they shake violently whenever your bunkmate rolls over. My lockers had a large nail/staple sticking out of it so I took a huge chunk out of my finger while attempting to feel for the lock at night.

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 80%
  • Safety - 40%
  • Staff - 100%
  • Value - 60%
66% Overall Rating

Anonymous
10 Jul 2012

Travel Type:
With my spouse / partner

Trip Type:
Sports, adventure or outdoor activities

Liked: Staff were friendly and helpful

Disliked: Shaby and the showers were down a circular stairs the staff upgraded us to a six dorm for more space but broken lockers and only a worn out blanket for bedding. More suited to young backpackers and apri skiers.

29% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 20%
  • Facilities - 20%
  • Location - 20%
  • Safety - 20%
  • Staff - 60%
  • Value - 40%
29% Overall Rating

Anonymous
03 Jul 2012

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: Nothing

Disliked: The bunk bed is dangerous! There didn't have any safe rail at two side, u may fall when u sleep on the top of bunk! The location is very far with train station. if u arrival zermatt to late, there is no bus after 7:30pm, u need to walk around 45 mins! The bed is dirty! The share bathroom just at the ground floor and didn't have tolet at every floor! And u need to left your pass board at the receiption!

Customer would recommend this property


The property's response is

In which hostel have you been??? Our hostel is about 15 minutes to walk from the train station. All beds are cleaned after every check out. you dont have to leave your passport as an key deposit, you also can leave a money bill in francs, euros, dollars ....

89% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 100%
  • Safety - 100%
  • Staff - 60%
  • Value - 100%
89% Overall Rating

Anonymous
26 Jun 2012

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: FIrst of all Switzerland is crazy expensive!!! This hostel offered great accomodations for an even better price for Switzerland standards. It cost the same amount for staying one night at the hostel as it did for one pizza at a restaurant. Despite other reviews we really loved this hostel and its swiss charm and character. Its like staying in an old ski lodge and couldn't be a better location. At the base of hundreds of hikes and right by the river that follows through town. They have a great happy hour and met some amazing travels while staying here. Definitely would recommend. And do the Matterhorn travel hike all the way to the end...It will blow your mind!!

Disliked: Staff could have been a bit friendlier and could add a few things to the kitchen area since food is soooo expensive there. Even a hot plate and a few pots would be great :)

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 100%
  • Value - 100%
86% Overall Rating

Anonymous
21 Jun 2012

Travel Type:
With friends / other travellers

Trip Type:
Sightseeing & culture, Sports, adventure or outdoor activities

Liked: Good price for expensive Zermatt. Nice mountain views from the verandah. Within reasonable walking distance of the station. Many pleasant walks, and close to the unforgettable Matterhorn cable car. Breakfast was sufficient.

Disliked: Needs more power points for charging phones (there was only 1). Felt a bit cramped, especially with the bathroom and toilet usage. Gets quite noisy. It's fine for a night, but given that Zermatt is concentrated and expensive, I might consider staying further down the valley if I return again.

Customer would recommend this property

60% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 40%
  • Location - 80%
  • Safety - 40%
  • Staff - 80%
  • Value - 60%
60% Overall Rating


07 Jun 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Was good location, staff friendly.

Disliked: Property was a little dated. Would prefer if rooms had locks on the door. Microwave in the kitchen would be good, however desk staff do have one out back.

Customer would recommend this property

51% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 40%
  • Facilities - 60%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 20%
51% Overall Rating

Anonymous
30 May 2012

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: Zermatt is a beautiful place so this is the cheapest place we found online for zermatt.

Disliked: So expensive! We paid $100 a night for a piece of crap room that stinks and it right under the stairs so we heard people stomping down the stairs 24/7. I would've been fine staying there but seriously $100 a night for 2 people should not buy such a crappy room. In any other place it would be like $30 a night for two people.

60% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 40%
  • Safety - 80%
  • Staff - 60%
  • Value - 60%
60% Overall Rating

Anonymous
08 Apr 2012

Travel Type:
As a family with children

Trip Type:
Family Holiday

Liked: nothing

Disliked: the wooden floor planks creaks very loudly. it gets very cold in after midnight. don't see a heater anywhere...


The property's response is

every room has its own heater. what would we do without heater in a region were we get easiely -20 degrees in winter?

63% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 60%
63% Overall Rating

Anonymous
24 Feb 2012

Travel Type:
With my spouse / partner

Trip Type:
Sightseeing & culture

Liked: günstig

Disliked: zu viel lärm die ganze nacht durch, da das haus sehr ringhörig ist

Customer would recommend this property

71% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 60%
71% Overall Rating

Anonymous
09 Feb 2012

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: Rooms were nice and warm for winter, good location also. Bar downstairs was awesome.

Disliked: Checkin at 4pm, which is advertised but annoying. Staff weren't that friendly and didnt speak very good english. Showers were a bit cold also. A bit expensive, but it is Switzerland!

Customer would recommend this property

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