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Reviews of Matterhorn Hostel & Appartments

Hostel | Schluhmattstrasse, Zermatt, Switzerland 3920

77.4% Overall Rating

245 out of 360 customers would recommend this property

Recent review (31/08/2014)

josh rose thinks…

"Micheal Zussman. Really nice and funny guy and he remembered the names of all the guests. Made the stay much more welcoming."

Read all Matterhorn Hostel & Appartments reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Restaurant

Purchasable Extras

  • Breakfast USD 8.39
  • Towel USD 2.10

What's Included

  • Luggage Room
  • Linen

Important Information

Terms of cancellation: to 60 days before arrival = 25% of total amount to 30 days before arrival = 50% of total amount to 14 days before arrival = 75% of total amount less than 14 days before arrival = 100% of total amount

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

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77.4%

Overall Rating

245 out of 360 HostelBookers customers said that they would recommend 'Matterhorn Hostel & Appartments'

Atmosphere
74.4%
Location
92.0%
Facilities
68.8%
Cleanliness
75.2%
Staff
78.4%
Value
79.2%
Safety
73.6%
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60.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 40%

Customer review

Alone

Backpacking / gap year

06 August 2010 Customer would recommend this property

Liked: The view from the hostel is unbelievable!

Disliked: Expensive.

60.0%
Atmosphere - 60% Staff - 80% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 60% Value - 40%

Customer review

Alone

Sports, adventure or outdoor activities
Backpacking / gap year

01 August 2010

Liked: location

Disliked: cold, blankets horribly scratchy. make sure to bring pajamas.

65.7%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 40% Value - 40%

Anastasia Sivolapova

With friends / other travellers

Sports, adventure or outdoor activities
Sightseeing & culture

26 July 2010 Anastasia would recommend this property

Liked: Location, price

Disliked: No hot water

57.1%
Atmosphere - 80% Staff - 40% Facilities - 60% Safety - 20%
Location - 100% Cleanliness - 80% Value - 20%

Customer review

With my spouse / partner

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture

12 July 2010

Liked: The property gets better marks as the inhouse bar/restaurant is really quite good, the proprietor is a nice guy - unfortunately it is expensive, but no more so than the rest of Zermatts eateries.

Disliked: The rooms themselves are middling for a backpackers hostel; for the price, they are really quite poor. There is an additional CHF3.50 charge for a bed sheet, which is necessary as the "free" linen is a heavy blanket that does not get washed. Breakfast for CHF10 is a bit steep given the number of bakeries around. All in all, it would be worth saving Zermatt for a trip later in life when you have money. Otherwise, day trip in from a cheaper town. i wouldn't stay here again unless the price was cut in half.

77.1%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 80% Value - 100%

Customer review

As a family with children

Sports, adventure or outdoor activities
Backpacking / gap year
Family Holiday

12 July 2010 Customer would recommend this property

Liked: Free internet service

Disliked: Narrow staircases for moving luggages up & down

37.1%
Atmosphere - 40% Staff - 60% Facilities - 20% Safety - 40%
Location - 40% Cleanliness - 20% Value - 40%

Customer review

21 June 2010

Liked: Nothing. Rooms were very crowded, and poorly lit(I suggest bringing your own flash light if you intend to see your own feet) . The dorm for 8 had barely any walking or even head room as it was in the attic(I suggest wearing a helmet in the room as well). With the placement of the stairs and beds, one could easily knock their head(as my friend did). Note that the room was poorly lit as well. The lockers provided blocked most of the light in the room. The size and condition of the lockers also left much to be desired. The dorm for 8 at best should only fit 5 ppl.

Disliked: Customer left no negative feedback.

62.9%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 60% Value - 60%

Hasan Mahmood Khan

12 May 2010 Hasan Mahmood would recommend this property

Liked: its ok for the cost, as it is the cheapest accomodation you can get. But nice staff though. Phillip gave us honeymooners a room at a nice rate

Disliked: Hasan Mahmood left no negative feedback.

80.0%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 60% Cleanliness - 80% Value - 100%

Siri Poopongwatana

01 May 2010 Siri would recommend this property

Liked: Because it is very cheap,clean and have a little kitchen.so We like it and will go back to stay again. But It's stair is so small and reception time is off between 10 am-16 pm so it very difficult for ours, we had to leave ours baggage at store room that is underground floor and when we came back and got room , we had to take ours baggage upper floor again!!!

Disliked: Siri left no negative feedback.

22.9%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 40% Cleanliness - 20% Value - 20%

Customer review

10 April 2010

Liked: The shower booth was not bad.

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

07 April 2010 Customer would recommend this property

Liked: The hostel was great fun, perfect location for skiing. Pretty good value for money. Big lockers in the rooms, breakfast was ok at best, shame no dinner included (unlike another hostel that may also be in Zermatt). BEST BIT Great bar and restuarant downstairs for cheap food and beer and meeting loads of people.

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Scott Raegen

05 February 2010 Scott would recommend this property

Liked: great little place that offers a great value in a notoriously extremely expensive town!

Disliked: Scott left no negative feedback.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 20% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

George Hamilton

04 February 2010 George would recommend this property

Liked: Perfect location for the ski fields. Staff were very friendly. The other down side is no kitchen and if you wanted to heat food it will cost you CHF2.50 so they really need a microwave or stove in the tv lounge. Also the showers were terrible you had to hold the shower hose and it was very cold in shower rooms.

Disliked: George left no negative feedback.

22.9%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 40%
Location - 20% Cleanliness - 20% Value - 20%

Jiyeon Park

08 January 2010

Liked: I would have chosen another place if I had known that place looks like that. I could not cancel it because of the terms and condition.

Disliked: Jiyeon left no negative feedback.

57.1%
Atmosphere - 60% Staff - 80% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 40% Value - 60%

Customer review

07 December 2009 Customer would recommend this property

Liked: Good location and friendly staff. But no kitchen or laundry and no locks on the door. Also the blankets were itchier than a wool vest!!!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Vanessa Macias Fernandez

23 November 2009 Vanessa would recommend this property

Liked: IT WAS SOOOOOOOOO MUCH FUN IN THIS GREAT HOSTEL.....Great value for your money. We met really nice people.Felt very safe. Every bed has his own big locker . Year round skiing and a very good Hiking infrastructure. The staff has a lot of maps and informations. Take the breakfast for 7 Franks, it is a good deal in this high end ski resort.Their is also a good, cheap English Pub/Restaurant in the same building, so you can safe a lot of money.Un sitio inolvidable en el medio de 20 picos encima de 4000m. IMPRESIONANTE. El Hostal esta en una antigua Casa de madera. Hay un Bar/Restaurante en el Bajo con muy buena comida y precios super razonable por este Resort de Lujo.Absolutamente recomendable. Un saludo

Disliked: Vanessa left no negative feedback.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

21 November 2009 Customer would recommend this property

Liked: Really nice place in one of the most famous ski resorts in Europe. A bargain for Zermatt, only 34 bucks a dormbed. Super friendly and helpful staff.Not bad as so many comments. I have had a super good time and I met a lot of nice peoples. Same street (5min. to walk) as the main Ski Gondola to the slopes and the Mt. Kleine Matterhorn (13000ft.)We went skiing and have had a great time at the Glacier and the slopes.

Disliked: Customer left no negative feedback.

28.6%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 20%
Location - 60% Cleanliness - 20% Value - 20%

Alex Thomas

02 November 2009

Liked: Arhhhh!!!! The horror!!!! D*** bed bugs won't dieeee!!!! Horror detailed:1. Blankets which feel like pu**s - stupidly itchy hairy blankets all night!! - Where did they acquire these blankets from?!?!? Collected hairs from the barber's shop??2. Blood sucking bed bugs!! - Red swollen bite marks on every limb of my body. - B*****s decided they loved me so much they wanted to come home with me!! Arrrgggg!!! Currently quarentining goods. Apparently my fuzzy jacket makes for a good home - Their flat unsquishable cockroaches so they become your friend long time!!3. Showers arrggg!! Painful experience!! - Start the shower, Ok - Burn yourself, ouch - Freeze your bum then burn it again, ouch - Light goes off... Bump head in the pitch black **Unhappy words here**.... - Finish pitch black shower, burn and freeze ritual and come out and walk up from downstairs.4. Reception closed from 10 - 4 - People that arrived at 11 have a long wait in the smelly basement. Yay5. But wait!! You can still gain a short term room anyway since the place is open from downstairs and rooms are unlockable!!6. Breakfast didn't look too great for the price7. Searching for the place!!! (10-15 mins from station) SINCE THEY DIDN'T PROVIDE ONE FOR YOU I SHALL FURBISH YOU WITH DIRECTIONS! - Walk straight up main street (past bars) until you reach the happy marmot statue (tastey drinking water) / church. - Take a left and cross river - At old Zermatt restaurant take 1st right and walk along the upper canal side8. Microwaves are EXCELLENT VALUE at 2 CHF per plate to heat. Woohoo!!9. "Kitchen" has no sink - Use the toiletsDecent/ Expected stuff:1. Free wifi2. Cheapest place in zermatt3. Good view of Matterhorn on the street outside hostel (non cloudy day!) - Then again almost everywhere in Zermatt has a good view of the Matterhorn - Pretty good if your homeless

Disliked: Alex left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

31 October 2009 Customer would recommend this property

Liked: Great Value for Money, Great Location, cosy and tidy

Disliked: Customer left no negative feedback.

62.9%
Atmosphere - 60% Staff - 80% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

25 October 2009

Liked: Location great, they had big lockers but the issue was that ANYONE can simply walk in off the street straight through the "closed" reception upstairs and into any room of choice. Plus we had bed bugs - big PHAT bed bugs, just don't leave your bag on the floor because it gets infested overnight.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 80%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

21 October 2009

Liked: It is the cheapest in town, which is good, and the woman at the counter was super friendly. On the other hand, we woke up with bites from bugs, the showers were 3 flights of stairs away in the cold, cold basement, the lockers were old (though working), the "linens included" didn't include a cover sheet - just a fitted sheet and a wool blanket.

Disliked: Customer left no negative feedback.

34.3%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 20%
Location - 40% Cleanliness - 20% Value - 80%

YAOGANG ZHANG

12 October 2009

Liked: Its reli kinda a dirty place with bad security.. the doors cant be locked..the location isnt that good like, still 15mins from the train station/but one little secret that follow the street walking towards the hostel would be a very nice photo point for the matterhorn..

Disliked: YAOGANG left no negative feedback.

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 80% Value - 60%

Customer review

04 October 2009

Liked: the bed seems old, no kitchen and lift. I took about 30mins to find the hostel, there is no instruction and guide to find the hostel. which is not close to train station.

Disliked: Customer left no negative feedback.

54.3%
Atmosphere - 40% Staff - 40% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 80% Value - 40%

Stella Teo

03 October 2009

Liked: The room that we stayed were very small and squeezy. Staff is not very friendly too.

Disliked: Stella left no negative feedback.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 80%

Kevin Heiss

02 October 2009 Kevin would recommend this property

Liked: The hallways and staircases in the hostels were very tight (not much room especially with a bag). It's also a noisy hostel (wooden floors made a lot of noise when walking on them and you could hear everything through the walls that seperated the dorms).

Disliked: Kevin left no negative feedback.

71.4%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

28 September 2009 Customer would recommend this property

Liked: Good location, not far from the station, close to the centre and very near the mountains - close to the station of a cable car to Matterhorn. Reception could be open a little longer in the evening though.

Disliked: Customer left no negative feedback.


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