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Reviews of Matterhorn Hostel & Appartments

Hostel | Schluhmattstrasse, Zermatt, Switzerland 3920

72.6% Overall Rating

232 out of 344 customers would recommend this property

Recent review (18/02/2014)

"-though basic, the breakfast was good -good location, easy walk to lifts -relatively cheap compared to other accomodation in Zermatt -nice restaurant/bar area"

Read all Matterhorn Hostel & Appartments reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Restaurant

Purchasable Extras

  • Breakfast USD 9.05
  • Towel USD 2.26

What's Included

  • Luggage Room
  • Linen

Important Information

Terms of cancellation: to 60 days before arrival = 25% of total amount to 30 days before arrival = 50% of total amount to 14 days before arrival = 75% of total amount less than 14 days before arrival = 100% of total amount

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

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72.6%

Overall Rating

232 out of 344 HostelBookers customers said that they would recommend 'Matterhorn Hostel & Appartments'

Atmosphere
67.2%
Location
92.8%
Facilities
57.6%
Cleanliness
73.6%
Staff
76.0%
Value
70.4%
Safety
70.4%
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88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

21 November 2009 Customer would recommend this property

Liked: Really nice place in one of the most famous ski resorts in Europe. A bargain for Zermatt, only 34 bucks a dormbed. Super friendly and helpful staff.Not bad as so many comments. I have had a super good time and I met a lot of nice peoples. Same street (5min. to walk) as the main Ski Gondola to the slopes and the Mt. Kleine Matterhorn (13000ft.)We went skiing and have had a great time at the Glacier and the slopes.

Disliked: Customer left no negative feedback.

28.6%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 20%
Location - 60% Cleanliness - 20% Value - 20%

Alex Thomas

02 November 2009

Liked: Arhhhh!!!! The horror!!!! D*** bed bugs won't dieeee!!!! Horror detailed:1. Blankets which feel like pu**s - stupidly itchy hairy blankets all night!! - Where did they acquire these blankets from?!?!? Collected hairs from the barber's shop??2. Blood sucking bed bugs!! - Red swollen bite marks on every limb of my body. - B*****s decided they loved me so much they wanted to come home with me!! Arrrgggg!!! Currently quarentining goods. Apparently my fuzzy jacket makes for a good home - Their flat unsquishable cockroaches so they become your friend long time!!3. Showers arrggg!! Painful experience!! - Start the shower, Ok - Burn yourself, ouch - Freeze your bum then burn it again, ouch - Light goes off... Bump head in the pitch black **Unhappy words here**.... - Finish pitch black shower, burn and freeze ritual and come out and walk up from downstairs.4. Reception closed from 10 - 4 - People that arrived at 11 have a long wait in the smelly basement. Yay5. But wait!! You can still gain a short term room anyway since the place is open from downstairs and rooms are unlockable!!6. Breakfast didn't look too great for the price7. Searching for the place!!! (10-15 mins from station) SINCE THEY DIDN'T PROVIDE ONE FOR YOU I SHALL FURBISH YOU WITH DIRECTIONS! - Walk straight up main street (past bars) until you reach the happy marmot statue (tastey drinking water) / church. - Take a left and cross river - At old Zermatt restaurant take 1st right and walk along the upper canal side8. Microwaves are EXCELLENT VALUE at 2 CHF per plate to heat. Woohoo!!9. "Kitchen" has no sink - Use the toiletsDecent/ Expected stuff:1. Free wifi2. Cheapest place in zermatt3. Good view of Matterhorn on the street outside hostel (non cloudy day!) - Then again almost everywhere in Zermatt has a good view of the Matterhorn - Pretty good if your homeless

Disliked: Alex left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

31 October 2009 Customer would recommend this property

Liked: Great Value for Money, Great Location, cosy and tidy

Disliked: Customer left no negative feedback.

62.9%
Atmosphere - 60% Staff - 80% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

25 October 2009

Liked: Location great, they had big lockers but the issue was that ANYONE can simply walk in off the street straight through the "closed" reception upstairs and into any room of choice. Plus we had bed bugs - big PHAT bed bugs, just don't leave your bag on the floor because it gets infested overnight.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 80%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

21 October 2009

Liked: It is the cheapest in town, which is good, and the woman at the counter was super friendly. On the other hand, we woke up with bites from bugs, the showers were 3 flights of stairs away in the cold, cold basement, the lockers were old (though working), the "linens included" didn't include a cover sheet - just a fitted sheet and a wool blanket.

Disliked: Customer left no negative feedback.

34.3%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 20%
Location - 40% Cleanliness - 20% Value - 80%

YAOGANG ZHANG

12 October 2009

Liked: Its reli kinda a dirty place with bad security.. the doors cant be locked..the location isnt that good like, still 15mins from the train station/but one little secret that follow the street walking towards the hostel would be a very nice photo point for the matterhorn..

Disliked: YAOGANG left no negative feedback.

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 80% Value - 60%

Customer review

04 October 2009

Liked: the bed seems old, no kitchen and lift. I took about 30mins to find the hostel, there is no instruction and guide to find the hostel. which is not close to train station.

Disliked: Customer left no negative feedback.

54.3%
Atmosphere - 40% Staff - 40% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 80% Value - 40%

Stella Teo

03 October 2009

Liked: The room that we stayed were very small and squeezy. Staff is not very friendly too.

Disliked: Stella left no negative feedback.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 80%

Kevin Heiss

02 October 2009 Kevin would recommend this property

Liked: The hallways and staircases in the hostels were very tight (not much room especially with a bag). It's also a noisy hostel (wooden floors made a lot of noise when walking on them and you could hear everything through the walls that seperated the dorms).

Disliked: Kevin left no negative feedback.

71.4%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

28 September 2009 Customer would recommend this property

Liked: Good location, not far from the station, close to the centre and very near the mountains - close to the station of a cable car to Matterhorn. Reception could be open a little longer in the evening though.

Disliked: Customer left no negative feedback.

45.7%
Atmosphere - 60% Staff - 60% Facilities - 20% Safety - 20%
Location - 60% Cleanliness - 40% Value - 60%

Aryn Gabai

23 September 2009

Liked: It was the cheapest place in town, which was good, because if it wasn't, it wouldn't be worth the money. The showers are poor, the "lockers" have shady locks at best, and the reception has poor hours. Plus, no kitchen and no place to safely store your bags prior to check-in or after check-out. One of the least recommended hostels I've been to.

Disliked: Aryn left no negative feedback.

74.3%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

14 September 2009 Customer would recommend this property

Liked: Everything is OK as the price, but one thing: It was so cold at night because we couldn't use heater!! I think main power switch is off, so all insides of house are cold. It's still fall, but they should turn the heaters!!! One girl was really freezing and I woke up 6times during sleeping...

Disliked: Customer left no negative feedback.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 40% Value - 60%

Jimmy Pagliaro

13 September 2009 Jimmy would recommend this property

Liked: Great view from the facilities. A bit dark and smelly in basement where tv room and showers are.

Disliked: Jimmy left no negative feedback.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

19 August 2009 Customer would recommend this property

Liked: Close access to the main gondola. Helpful staff and nice bar

Disliked: Customer left no negative feedback.

54.3%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 40%
Location - 100% Cleanliness - 20% Value - 60%

Customer review

12 August 2009

Liked: the showers where filthy, had to give CHF 25 each deposit for room key or a passport! breakfast was CHF 9 for some bread and jam - dont bother with that its a total rip off

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Matthew Lukas

31 July 2009 Matthew would recommend this property

Liked: Great location, close to lifts..

Disliked: Matthew left no negative feedback.

77.1%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 40% Value - 80%

Chi Su

29 July 2009 Chi would recommend this property

Liked: Very close to Matterhorn

Disliked: Chi left no negative feedback.

82.9%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

24 July 2009 Customer would recommend this property

Liked: clean but make sure you get out on time otherwise they will charge you for a whole extra night.

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

23 June 2009 Customer would recommend this property

Liked: Friendly staff, Nice place to stay in Zermatt. Close to the Matterhorn cablecar.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 60% Value - 40%

Patrick Parham

02 June 2009 Patrick would recommend this property

Liked: It was close to what I wanted to see

Disliked: Patrick left no negative feedback.

54.3%
Atmosphere - 100% Staff - 20% Facilities - 20% Safety - 60%
Location - 60% Cleanliness - 60% Value - 60%

Customer review

16 May 2009 Customer would recommend this property

Liked: the staff yesterday was not kind and friendly,lack of hotwater and the locker is out of use.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Dennis Bebie

20 January 2009 Dennis would recommend this property

Liked: The locker in the room is large and there is a fun bar

Disliked: Dennis left no negative feedback.

80.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

David Leviseur

22 December 2008 David would recommend this property

Liked: Good location very near Matterhorn Express Lift (the main one) and also Papperla/Schneewittchen. Also small supermarket c. 200m away. For Zermatt unbelievably cheap. Only two real (and minor) negatives: ski room shuts between 11am and 4pm so if you miss the window you can't get your skis out and showers (although well-maintained and with better than normal privacy) have to be held in hand while in use.

Disliked: David left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

20 December 2008 Customer would recommend this property

Liked: great location, staff were very helpful and friendly

Disliked: Customer left no negative feedback.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

17 November 2008 Customer would recommend this property

Liked: Cheap, good location.

Disliked: Customer left no negative feedback.


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