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Reviews of Matterhorn Hostel & Appartments

Hostel | Schluhmattstrasse, Zermatt, Switzerland 3920

71.8% Overall Rating

233 out of 345 customers would recommend this property

Recent review (18/02/2014)

"-though basic, the breakfast was good -good location, easy walk to lifts -relatively cheap compared to other accomodation in Zermatt -nice restaurant/bar area"

Read all Matterhorn Hostel & Appartments reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Restaurant

Purchasable Extras

  • Breakfast USD 9.06
  • Towel USD 2.26

What's Included

  • Luggage Room
  • Linen

Important Information

Terms of cancellation: to 60 days before arrival = 25% of total amount to 30 days before arrival = 50% of total amount to 14 days before arrival = 75% of total amount less than 14 days before arrival = 100% of total amount

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

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71.8%

Overall Rating

233 out of 345 HostelBookers customers said that they would recommend 'Matterhorn Hostel & Appartments'

Atmosphere
66.4%
Location
90.4%
Facilities
56.8%
Cleanliness
72.0%
Staff
76.0%
Value
71.2%
Safety
69.6%
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54.3%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 40% Cleanliness - 60% Value - 60%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

22 September 2010 Customer would recommend this property

Liked: cheap

Disliked: it's not 24hrs reception so when there is problem, there in noone to report. room is small and men's and women's shower rooms is same

51.4%
Atmosphere - 40% Staff - 20% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 80% Value - 40%

anthony gibbons

Alone

Sports, adventure or outdoor activities
Backpacking / gap year

19 September 2010 anthony would recommend this property

Liked: Clean and tidy premises.

Disliked: The proprietor is unpleasant. Always had a very obnoxious and unwelcoming attitude. Although the standard of accommodation was about what you'd expect for a hostel the showers were poor. Luke warm water at best, fluctuating with cold. Very, very frustrating. Everything seem rather cramped also.

40.0%
Atmosphere - 20% Staff - 60% Facilities - 40% Safety - 40%
Location - 60% Cleanliness - 20% Value - 40%

Customer review

With my spouse / partner

Sports, adventure or outdoor activities

13 September 2010

Liked: Nothing

Disliked: No heating, No curtains.

82.9%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Sports, adventure or outdoor activities

09 September 2010 Customer would recommend this property

Liked: Clealiness

Disliked: Fun place

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Sports, adventure or outdoor activities

08 September 2010 Customer would recommend this property

Liked: It's definitely the cheapest place in this posh village.

Disliked: -

74.3%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

01 September 2010 Customer would recommend this property

Liked: Free access to the computer with Internet, helpful staff

Disliked: Toilets without hot water (only in showers), no lockers

88.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities
Backpacking / gap year

30 August 2010 Customer would recommend this property

Liked: location excellent. great to see such a place at lower cost

Disliked: showers were not hot

40.0%
Atmosphere - 40% Staff - 40% Facilities - 20% Safety - 60%
Location - 60% Cleanliness - 40% Value - 20%

chen wan chen

With friends / other travellers

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Relaxation/spa

30 August 2010

Liked: location

Disliked: no hot water at night time...weather in Zermatt is still cold when night comes...

31.4%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 60%
Location - 60% Cleanliness - 20% Value - 20%

stewart boulton

With a large group / tour

Sports, adventure or outdoor activities

26 August 2010

Liked: had walls and a roof

Disliked: very dirty and smelly nice place if you were to keep pigs there

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

Alone

Sports, adventure or outdoor activities
Backpacking / gap year

23 August 2010 Customer would recommend this property

Liked: the location.We can see the Martthorn peak at the gate.

Disliked: the room is dark.

71.4%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 40%

MAI SUMIYATI ISHAK

Alone

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture

16 August 2010 MAI SUMIYATI would recommend this property

Liked: location is great, cheap and breakfast in nice in such a beautiful brakfast lounge, really really nice ambiance

Disliked: i was shocked that there is no hot water to shower. i have stayed in other hostels with lower rate and they normally never miss out on hot water. that is a necessity!!!

60.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 40%

Customer review

Alone

Backpacking / gap year

06 August 2010 Customer would recommend this property

Liked: The view from the hostel is unbelievable!

Disliked: Expensive.

60.0%
Atmosphere - 60% Staff - 80% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 60% Value - 40%

Customer review

Alone

Sports, adventure or outdoor activities
Backpacking / gap year

01 August 2010

Liked: location

Disliked: cold, blankets horribly scratchy. make sure to bring pajamas.

65.7%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 40% Value - 40%

Anastasia Sivolapova

With friends / other travellers

Sports, adventure or outdoor activities
Sightseeing & culture

26 July 2010 Anastasia would recommend this property

Liked: Location, price

Disliked: No hot water

57.1%
Atmosphere - 80% Staff - 40% Facilities - 60% Safety - 20%
Location - 100% Cleanliness - 80% Value - 20%

Customer review

With my spouse / partner

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture

12 July 2010

Liked: The property gets better marks as the inhouse bar/restaurant is really quite good, the proprietor is a nice guy - unfortunately it is expensive, but no more so than the rest of Zermatts eateries.

Disliked: The rooms themselves are middling for a backpackers hostel; for the price, they are really quite poor. There is an additional CHF3.50 charge for a bed sheet, which is necessary as the "free" linen is a heavy blanket that does not get washed. Breakfast for CHF10 is a bit steep given the number of bakeries around. All in all, it would be worth saving Zermatt for a trip later in life when you have money. Otherwise, day trip in from a cheaper town. i wouldn't stay here again unless the price was cut in half.

77.1%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 80% Value - 100%

Customer review

As a family with children

Sports, adventure or outdoor activities
Backpacking / gap year
Family Holiday

12 July 2010 Customer would recommend this property

Liked: Free internet service

Disliked: Narrow staircases for moving luggages up & down

37.1%
Atmosphere - 40% Staff - 60% Facilities - 20% Safety - 40%
Location - 40% Cleanliness - 20% Value - 40%

Customer review

21 June 2010

Liked: Nothing. Rooms were very crowded, and poorly lit(I suggest bringing your own flash light if you intend to see your own feet) . The dorm for 8 had barely any walking or even head room as it was in the attic(I suggest wearing a helmet in the room as well). With the placement of the stairs and beds, one could easily knock their head(as my friend did). Note that the room was poorly lit as well. The lockers provided blocked most of the light in the room. The size and condition of the lockers also left much to be desired. The dorm for 8 at best should only fit 5 ppl.

Disliked: Customer left no negative feedback.

62.9%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 60% Value - 60%

Hasan Mahmood Khan

12 May 2010 Hasan Mahmood would recommend this property

Liked: its ok for the cost, as it is the cheapest accomodation you can get. But nice staff though. Phillip gave us honeymooners a room at a nice rate

Disliked: Hasan Mahmood left no negative feedback.

80.0%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 60% Cleanliness - 80% Value - 100%

Siri Poopongwatana

01 May 2010 Siri would recommend this property

Liked: Because it is very cheap,clean and have a little kitchen.so We like it and will go back to stay again. But It's stair is so small and reception time is off between 10 am-16 pm so it very difficult for ours, we had to leave ours baggage at store room that is underground floor and when we came back and got room , we had to take ours baggage upper floor again!!!

Disliked: Siri left no negative feedback.

22.9%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 40% Cleanliness - 20% Value - 20%

Customer review

10 April 2010

Liked: The shower booth was not bad.

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

07 April 2010 Customer would recommend this property

Liked: The hostel was great fun, perfect location for skiing. Pretty good value for money. Big lockers in the rooms, breakfast was ok at best, shame no dinner included (unlike another hostel that may also be in Zermatt). BEST BIT Great bar and restuarant downstairs for cheap food and beer and meeting loads of people.

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Scott Raegen

05 February 2010 Scott would recommend this property

Liked: great little place that offers a great value in a notoriously extremely expensive town!

Disliked: Scott left no negative feedback.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 20% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

George Hamilton

04 February 2010 George would recommend this property

Liked: Perfect location for the ski fields. Staff were very friendly. The other down side is no kitchen and if you wanted to heat food it will cost you CHF2.50 so they really need a microwave or stove in the tv lounge. Also the showers were terrible you had to hold the shower hose and it was very cold in shower rooms.

Disliked: George left no negative feedback.

22.9%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 40%
Location - 20% Cleanliness - 20% Value - 20%

Jiyeon Park

08 January 2010

Liked: I would have chosen another place if I had known that place looks like that. I could not cancel it because of the terms and condition.

Disliked: Jiyeon left no negative feedback.

57.1%
Atmosphere - 60% Staff - 80% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 40% Value - 60%

Customer review

07 December 2009 Customer would recommend this property

Liked: Good location and friendly staff. But no kitchen or laundry and no locks on the door. Also the blankets were itchier than a wool vest!!!

Disliked: Customer left no negative feedback.


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