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Reviews of The Matterhorn Hostel Zermatt Zermatt Hostel

Schluhmattstrasse 32, Zermatt, Switzerland

Atmosphere 70%

Cleanliness 65%

Facilities 65%

Location 82%

Safety 69%

Staff 86%

Value 70%

Facilities

  • Late Check-out
  • Lockers
  • Bar
  • Bicycle Parking
  • Breakfast Not Included
  • Cafe
  • Card Phones
  • Common Room
  • Free Internet Access
  • Hair Dryers For Hire
  • Luggage Storage
  • Reception (limited hours)
  • Restaurant
  • Towels for hire

Important Information

Terms of cancellation:
to 60 days before arrival = 25% of total amount
to 30 days before arrival = 50% of total amount
to 14 days before arrival = 75% of total amount
less than 14 days before arrival = 100% of total amount

Not Included: Tourist tax: 2.50CHF per person, per night

Check-in / Check-out

Earliest check-in: 16:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

Atmosphere 70%

Cleanliness 65%

Facilities 65%

Location 82%

Safety 69%

Staff 86%

Value 70%

Showing 21-30 of 80 reviews

86% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 60%
86% Overall Rating

Anonymous
10 Jul 2014

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: It is a good location because zermatt is a very small town. The staff was awesome & some of the best staff I've seen. There was a restaurant attached to the hostel that gave you a good deal on the food which was really delish. I also liked that they give you lockers.

Disliked: The showers don't drain that well. The guys and girls share a bathroom. My friend and I are both girls and we felt like we were the only girls there so it was weird that while we were brushing our teeth that Gus were peeing in urinals. Also, there was only 1 plug for a room of 8. There should probably be an extension cord in each room to change that so everybody can charge their phones.

89% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 100%
  • Value - 100%
89% Overall Rating

Anonymous
01 Jun 2014

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Sightseeing & culture, Sports, adventure or outdoor activities

Liked: good location.helpful staff

Disliked: it is a bit tiny inside.

Customer would recommend this property

71% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 40%
  • Facilities - 40%
  • Location - 100%
  • Safety - 80%
  • Staff - 100%
  • Value - 60%
71% Overall Rating

Anonymous
29 May 2014

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: very nice staff

Disliked: the facilities are quite old and cleanliness of bathroom is fair

63% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 60%
  • Safety - 40%
  • Staff - 60%
  • Value - 60%
63% Overall Rating


28 May 2014

Travel Type:
With my spouse / partner

Trip Type:
Sightseeing & culture, Sports, adventure or outdoor activities

Liked: This hostel is cheap compared to everything else in Zermatt. Have stayed twice and always meet great people staying there.

Disliked: They need to invest in blinds or curtains for the rooms. Would prefer if front door had lock and key for guests when staff are not manning the front desk. Mattresses could be thicker as you can feel every slat in the bed.

Customer would recommend this property

83% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 100%
83% Overall Rating

Anonymous
27 May 2014

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Sports, adventure or outdoor activities

Liked: N/a

Disliked: N/a

Customer would recommend this property

40% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 60%
  • Facilities - 20%
  • Location - 100%
  • Safety - 20%
  • Staff - 20%
  • Value - 40%
40% Overall Rating

Anonymous
03 May 2014

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: bad

Disliked: bad

66% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 60%
66% Overall Rating

Anonymous
01 May 2014

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: There are large lockers for each bed and the wifi works really well. The staff may come across a bit rude but they are friendly and helpful.

Disliked: The blanket provided doesn't seem to get washed between guests, some of the showers didn't drain and the hot water was a bit questionable. The common room was a bit dull and only a kettle and fridge were provided (the microwave was behind reception).

Customer would recommend this property

77% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
77% Overall Rating

Anonymous
18 Apr 2014

Travel Type:
With friends / other travellers

Trip Type:
Sports, adventure or outdoor activities

Liked: Sparky's bar,

Disliked: Showers a bit crummy, blocked drain hole.A towel would have been nice.

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 40%
  • Safety - 60%
  • Staff - 80%
  • Value - 100%
66% Overall Rating

Anonymous
18 Apr 2014

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: Appropriate Price for Backpacker

Disliked: Location quite far for Train Station

Customer would recommend this property

80% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 60%
  • Value - 100%
80% Overall Rating

Anonymous
13 Feb 2014

Travel Type:
With friends / other travellers

Trip Type:
Sports, adventure or outdoor activities

Liked: -though basic, the breakfast was good-good location, easy walk to lifts-relatively cheap compared to other accomodation in Zermatt-nice restaurant/bar area

Disliked: -room looked a bit like a prison cell but hey, I was there to ski-can get a bit noisy, walls aren't thick, but nothing some ear plugs couldn't fix

Customer would recommend this property


The property's response is

Dear Marciej,

thank you very much for your comment.

It is true we recommend ear plugs, too.
We are looking forward to welcome you again.

With kind regards.

Your Matterhorn Hostel Team

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