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Reviews of The Matterhorn Hostel Zermatt Zermatt Hostel

Schluhmattstrasse 32, Zermatt, Switzerland

Atmosphere 71%

Cleanliness 68%

Facilities 68%

Location 85%

Safety 70%

Staff 86%

Value 75%

What's Included

  • Linen
  • Luggage Room

Facilities

  • Late Check-out
  • Lockers
  • Bar
  • Bicycle Parking
  • Breakfast Not Included
  • Cafe
  • Card Phones
  • Common Room
  • Free Internet Access
  • Hair Dryers For Hire
  • Luggage Storage
  • Reception (limited hours)
  • Restaurant
  • Towels for hire

Purchasable Extras

  • Breakfast 8.24USD
  • Towel 2.06USD

Important Information

Terms of cancellation:
to 60 days before arrival = 25% of total amount
to 30 days before arrival = 50% of total amount
to 14 days before arrival = 75% of total amount
less than 14 days before arrival = 100% of total amount

Not Included: Tourist tax: 2.50CHF per person, per night

Check-in / Check-out

Earliest check-in: 16:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Taxes Not Included

Group booking?

Group of 15 or more traveling to Zermatt?

Contact us directly

Atmosphere 71%

Cleanliness 68%

Facilities 68%

Location 85%

Safety 70%

Staff 86%

Value 75%

Showing 21-30 of 30 reviews

63% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 60%
  • Safety - 40%
  • Staff - 60%
  • Value - 60%
63% Overall Rating


28 May 2014

Travel Type:
With my spouse / partner

Trip Type:
Sightseeing & culture, Sports, adventure or outdoor activities

Liked: This hostel is cheap compared to everything else in Zermatt. Have stayed twice and always meet great people staying there.

Disliked: They need to invest in blinds or curtains for the rooms. Would prefer if front door had lock and key for guests when staff are not manning the front desk. Mattresses could be thicker as you can feel every slat in the bed.

Customer would recommend this property

83% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 100%
83% Overall Rating

Anonymous
27 May 2014

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Sports, adventure or outdoor activities

Liked: N/a

Disliked: N/a

Customer would recommend this property

40% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 60%
  • Facilities - 20%
  • Location - 100%
  • Safety - 20%
  • Staff - 20%
  • Value - 40%
40% Overall Rating

Anonymous
03 May 2014

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: bad

Disliked: bad

66% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 60%
66% Overall Rating

Anonymous
01 May 2014

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: There are large lockers for each bed and the wifi works really well. The staff may come across a bit rude but they are friendly and helpful.

Disliked: The blanket provided doesn't seem to get washed between guests, some of the showers didn't drain and the hot water was a bit questionable. The common room was a bit dull and only a kettle and fridge were provided (the microwave was behind reception).

Customer would recommend this property

77% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
77% Overall Rating

Anonymous
18 Apr 2014

Travel Type:
With friends / other travellers

Trip Type:
Sports, adventure or outdoor activities

Liked: Sparky's bar,

Disliked: Showers a bit crummy, blocked drain hole.A towel would have been nice.

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 40%
  • Safety - 60%
  • Staff - 80%
  • Value - 100%
66% Overall Rating

Anonymous
18 Apr 2014

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: Appropriate Price for Backpacker

Disliked: Location quite far for Train Station

Customer would recommend this property

80% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 60%
  • Value - 100%
80% Overall Rating

Anonymous
13 Feb 2014

Travel Type:
With friends / other travellers

Trip Type:
Sports, adventure or outdoor activities

Liked: -though basic, the breakfast was good-good location, easy walk to lifts-relatively cheap compared to other accomodation in Zermatt-nice restaurant/bar area

Disliked: -room looked a bit like a prison cell but hey, I was there to ski-can get a bit noisy, walls aren't thick, but nothing some ear plugs couldn't fix

Customer would recommend this property


The property's response is

Dear Marciej,

thank you very much for your comment.

It is true we recommend ear plugs, too.
We are looking forward to welcome you again.

With kind regards.

Your Matterhorn Hostel Team

43% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 40%
  • Facilities - 20%
  • Location - 80%
  • Safety - 60%
  • Staff - 20%
  • Value - 40%
43% Overall Rating

Anonymous
29 Dec 2013

Travel Type:
With friends / other travellers

Trip Type:
Sports, adventure or outdoor activities

Liked: Nothing in particular

Disliked: When we arrived the staff was very unfriendly, we did not receive any information on the hostel and thus had to go and ask several times, always receiving an unfriendly answer. The general atmosphere is very impersonal and not inviting at all.The hostel is not very clean, especially not the toilets and showers. On top they are located in the basement so we had to go down three floors everytime we wanted to use the toilet. Even though it is announced that they only provide a woollen blanket they do not provide for a simple linen underneath,which means you have direct contact with the blanket. That is not only uncomfortable but also disgusting since the blankets did not appear to be washed after every guest. The beds are super uncomfortable and not recommendable if you want to go skiing or hiking the day after or need a good rest after an exhausting day. Our room also was very cold and not well heated.

71% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 100%
  • Safety - 60%
  • Staff - 40%
  • Value - 80%
71% Overall Rating

Anonymous
09 Nov 2013

Travel Type:
With friends / other travellers

Trip Type:
City break

Liked: Nice place to be if you are seeking something cheap and good located. The staff was a bit unfriendly sometimes, but nothing that you cannot deal with.I would recommended it.

Disliked: We felt too monitored by the staff. ( We are +30 yo ).

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
01 Oct 2013

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Sports, adventure or outdoor activities

Liked: really close to the cable car station which is fantastic when you want to go up early in the morning to ski in uncomfortable boots!

Disliked: kitchen could be improved..

Customer would recommend this property

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