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Apartamentos Monasterio de San Antonio

Apartment

Campino Road, 28, Icod de los Vinos, Tenerife, Spain

Atmosphere 93%

Cleanliness 90%

Facilities 80%

Location 68%

Safety 90%

Staff 80%

Value 83%

What's Included

  • Linen
  • Luggage Room
  • Towel

Facilities

  • Free Wi-Fi
  • Self-Catering Facilities
  • Free Internet Access
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Internet Access
  • Linen Included
  • Outdoor Terrace
  • Safe Deposit Box
  • Tea/Coffee Making Facilities
  • Towels Included
  • Utensils

Check-in / Check-out

Earliest check-in: 16:00

Latest Check-out: 10:30

Policies

  • Age Restriction
  • CASHONLY
  • Credit Cards Accepted
  • Pet Friendly"
  • Taxes Included

Group booking?

Group of 15 or more traveling to Tenerife?

Contact us directly

Atmosphere 93%

Cleanliness 90%

Facilities 80%

Location 68%

Safety 90%

Staff 80%

Value 83%

Showing 1-1 of 1 reviews

49% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 20%
  • Safety - 80%
  • Staff - 20%
  • Value - 40%
49% Overall Rating

Anonymous
11 Apr 2013

Travel Type:
With my spouse / partner

Trip Type:
Beach / sunbathing, Romantic getaway, Shopping, Sports, adventure or outdoor activities

Liked: The rooms are spacious and nicely decorated, very clean. If looking for a cheap place to stay and not bothered by traffic noise outside (or have your ear plugs!) then it could be ok.

Disliked: EXTREMELY NOiSY HOTEL and RUDE OWNERS BEWARE! We booked the studio online via hostelbookers. When we arrived the owner requested payment in advance, then after we had paid, we were told that due to overbooking our room, we would be given a different (bigger) room and we would also have to move on the last night to a different room. When we checked in to the room we were exhausted as we had just arrived on a delayed early morning flight. We noticed that the traffic going past the hotel is constant, and very noisy, particularly as the property is on a junction which is on a steep hill, so you can not only hear the cars going past but can hear them revving and struggling to get up the hill. It is not peaceful at all and the windows although double glazed are not sufficient to drown out the noise. You can also hear the traffic from the roof terrace area. After checking in and realising the levels of traffic noise, we called the owner (as they had already left) and complained as we felt that the initial room we booked would have been quiter as it was on the first floor not the ground floor, however they did not want to know and told us it was the same in all of the rooms and we must be senstive to the noise. We agreed to stay for one night and see how it was, and wait to speak to them in person in the morning, as they were unable to come to the hotel to work something out with us. After an unpeaceful night we met them in the morning they refused to accept there was a problem, told us they could not do anything and would not refund any money even if we leave. We were polite and understand they are running a business so happy to work something out - part refund so we could go somewhere else or move rooms - but the owner was very defensive and rude. We could see we were getting no-where so we asked for an "HOJA DE RECLAMACIONES" which is a complaint form that all hotels, restaurants etc in Spain must keep on their premises/ They told us they did not have one. This is ILLEGAL and completely unacceptable as it is a requirement to have these forms and if a business will not give you them then you call the police. We told them they must have one as it is a legal requirement, they told us again they do not have one. We stood our ground and eventually the other owner came out all smiles and refunded us for part of our stay (we had to pay for one night plus cleaning). It is not the kind of way you want to start your holiday.

91% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 80%
  • Value - 100%
91% Overall Rating

Anonymous
18 Dec 2011

Travel Type:
With friends / other travellers

Trip Type:
Romantic getaway

Liked: Really nice apartments in rural style, sea view balcony, was a pleasure to stay here!

Disliked: none

Customer would recommend this property

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