Reviews of Enjoy San Sebastian - Urban House

2 Plaza Gipuzkoa, Floor E, Izq., San Sebastian, Spain 20003

77.1%

612 out of 703 HostelBookers customers said that they would recommend 'Enjoy San Sebastian - Urban House'

Atmosphere
77.6%
Location
97.6%
Facilities
71.2%
Cleanliness
63.2%
Staff
80.0%
Value
76.0%
Safety
74.4%

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60.0%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 20%
Location - 100% Cleanliness - 60% Value - 40%

Customer review

With friends / other travellers

Backpacking / gap year

12 September 2010

Liked: The location was great.

Disliked: The rooms were not secure and the lockers did not lock. The kitchen was not equipped adequately at all and the breakfast was the bare minimum

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year

11 September 2010 Customer would recommend this property

Liked: Fantastic location!!!!

Disliked: the facilities were all old and looked quite run down........

82.9%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Louise Heller

With friends / other travellers

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Partying / nightlife
Work / volunteering

07 September 2010 Louise would recommend this property

Liked: urban house has 4 (i think) little hostels in its one. So each one is tiny and is really really friendly. I stayed in the main hostel and enjoyed it so much. There's breakfast, though its quite simply just people's leftovers!, a kitchen, a great little social area, wifi. Its a good place

Disliked: the doors never actually lock. From the street theres a buzzer that lets you in automatically, the door of the hostel is just push and its open. and our room was never locked. Even so, it felt rather safe.

60.0%
Atmosphere - 80% Staff - 80% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 40% Value - 20%

Customer review

With my spouse / partner

Backpacking / gap year
Beach / sunbathing
Sightseeing & culture

07 September 2010 Customer would recommend this property

Liked: Well located with helpful staff and free net

Disliked: Ridiculously overpriced!! The hostel was tiny and seemed quite dirty. Kitchen facilities were lacking and when you had to wash up the dish cloth was really old and dirty and there was nowhere to place wet dishes. Bathrooms could also use a reno

85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

SANTIAGO BARREIRO TOBON

With friends / other travellers

Sports, adventure or outdoor activities
Backpacking / gap year
Beach / sunbathing
City break
Sightseeing & culture
Family Holiday

04 September 2010 SANTIAGO would recommend this property

Liked: Location

Disliked: SANTIAGO left no negative feedback.

45.7%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 40% Value - 20%

Customer review

Alone

27 August 2010

Liked: VERY LITTLE

Disliked: The poor state of the facilities.

71.4%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

Beach / sunbathing
Sightseeing & culture
Partying / nightlife
Shopping

23 August 2010 Customer would recommend this property

Liked: The common room and the organized event were a great way to meet people! The staff was really friendly and helpful.

Disliked: Customer left no negative feedback.

85.7%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Beach / sunbathing
Sightseeing & culture
Partying / nightlife

21 August 2010 Customer would recommend this property

Liked: Staff were very helpful when we arrived. There was a BBQ on the night we arrived, heaps of food, great atmosphere & great way to meet people. Free WiFi and free breakfast, though nothing fancy was still greatly appreciated.

Disliked: Kitchen a little dirty and half the hot plates didnt work. Noone seems to pay attention to the quiet after 10pm request so if you are a light sleeper could be an issue

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Luke Hansen

Alone

Backpacking / gap year

19 August 2010 Luke would recommend this property

Liked: Great place to stay, right in the heart of old town. As other people have mentioned they have 3 properties and mine was very good. The staff are really helpful and ask you to contact them for anything (although with the amount of information they give you I'm not sure why you need them). In reading some other reviews regarding "noone being about" this is not true and I'm sure we are all old enough to not need someone to hold our hand. Very happy with the hostel

Disliked: Luke left no negative feedback.

65.7%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 40% Value - 60%

Liam Tollinton

Alone

Backpacking / gap year

17 August 2010 Liam would recommend this property

Liked: This hostel is fairly nice and when I was staying there were loads of great people staying there. Pub crawl was good fun and helped break the ice. Breakfast included, very good central location and helpful staff. Would go back.

Disliked: Possibly cleanliness, price, lack of lockers, only one computer, wifi temperamental

71.4%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 60% Value - 40%

Customer review

Alone

City break
Sightseeing & culture
Partying / nightlife
Shopping

14 August 2010 Customer would recommend this property

Liked: location, free internet, free breakfast

Disliked: noise from street, squeeling bunkbeds, all old, not worth 25EUR, id pay 13EUR not more ...

68.6%
Atmosphere - 60% Staff - 100% Facilities - 20% Safety - 80%
Location - 100% Cleanliness - 100% Value - 20%

alican yilmaz

Alone

Sports, adventure or outdoor activities
Backpacking / gap year
Beach / sunbathing
Sightseeing & culture

05 August 2010 alican would recommend this property

Liked: good location

Disliked: very expensive

77.1%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

04 August 2010 Customer would recommend this property

Liked: The place has a lovely relaxed and comfy feel to it.

Disliked: It's in need of a few repairs and I got bitten by something, either bed bugs or something else because room mates left the door open and there are no screens.

80.0%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 20%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Beach / sunbathing
Sightseeing & culture

02 August 2010 Customer would recommend this property

Liked: Good atmosphere, location is excellent. Staff have great recommendations for places to eat and things to do and are very friendly.

Disliked: The security situation was very bad. There were no lockers and it was possible to gain entry to the building just by pressing a button downstairs. This situation was particularly disturbing given that staff seemed to be happy to let people into rooms if they said they were staying there. We were woken at 1.30am by a banging on the door telling us to let in another girl who was staying in our room when it was full. The hostel is also on the main square so quite noisy (although that is a bonus at most times, not if the San Sebastian City Council decides to blast R&B at 9am on a Sunday morning).

65.7%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 20% Value - 40%

Customer review

With friends / other travellers

Backpacking / gap year

02 August 2010

Liked: good location, easy to meet people, good kitchen facilites, free breakfast, free internet. staff at the main reception helpful

Disliked: only one toilet flushed properly via a string tied to the inside of the bowel. showers were pretty dirty. bedroom floors always covered in sand. very expensive for below average facilities.

71.4%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 40%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

City break

01 August 2010 Customer would recommend this property

Liked: I really liked how when we arrived that the girl gave me a map of San Sebastian and told us the best places to go to eat and drink (without me asking her) it was really helpful as we had forgotten the guide book!

Disliked: Where we stayed was a five minute walk from the office which I thought was a bit pointless. And when I checked out I walked back to the office to hand in the key only to be told I could have just left it in the other room where the room was, even though there was no member of staff there to ensure we had checked out at 11!

62.9%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 40% Value - 40%

Customer review

Alone

Sports, adventure or outdoor activities

24 July 2010 Customer would recommend this property

Liked: Central location.

Disliked: The cleanness and the smell.

82.9%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 40%
Location - 100% Cleanliness - 60% Value - 80%

Kelly Franks

Alone

Backpacking / gap year
Sightseeing & culture

21 July 2010 Kelly would recommend this property

Liked: Fantastic location and really easy to follow the directions. Really relaxed, and a good place to meet people. Do the Monday night pub crawl!

Disliked: Arriving midday, the bathrooms were quite disguisting. More regular cleaning required?

74.3%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Beach / sunbathing
Sightseeing & culture

20 July 2010 Customer would recommend this property

Liked: Great location

Disliked: Not enough bathrooms for the amount of dorm rooms.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Daniel Schulz

With friends / other travellers

Backpacking / gap year
Events / festivals
Sightseeing & culture

19 July 2010 Daniel would recommend this property

Liked: great atmosphere

Disliked: nothing

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year

18 July 2010 Customer would recommend this property

Liked: We had a fantastic private room, which was very big and the bathroom even had a spa bath.

Disliked: The street below our window was very noisy until about 2am each night.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

17 July 2010 Customer would recommend this property

Liked: Location

Disliked: Separate sights

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

12 July 2010 Customer would recommend this property

Liked: loved the kitchen that turned into a bar. great way to meet people met some of our favourite people at this hostel!

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

11 July 2010 Customer would recommend this property

Liked: My time spent at this hostel was well good. At the time, just a couple of weeks back it seemed the place was not at its peak cleanliness wise which can be seen in below reviews.. but upon returning to the hostel last week to bid fairwell to the lovely kate, anna, and jay i was amazed at the turn around. nothing like a kick up the ass to make a change i guess. With that out of the way, i can honestly say i never imagined i would have had such a relaxed "at home" kinda of stay while in san sebastian - which turned from a stopover to a week long stay. the place is much less a hostel than it is a share house. everyone who stays longer than a couple of nights becomes buddies and it really is "all good". So, if your on the road defintely consider dropping in, meeting the crew, and hanging our for a bit. But be aware that if your just doing an inbetween stop and looking to get some good sleep, you should go elsewhere.

Disliked: Facilities are in need of renovation (kitchen stove/toilettes), staff did their best to accomodate though and were always helpfull with everything!

65.7%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 40%
Location - 100% Cleanliness - 60% Value - 20%

Customer review

Alone

Backpacking / gap year

10 July 2010

Liked: location and the two british girls running it. they were friendly, helpful and tried their hardest with a really run down and poorly maintained (by the owners) apartment. Its not their fault people were incapable of cleaning up after themselves after they cooked.

Disliked: the owners need to wake up to themselves - you cant charge such a high rate and then dump people in your sister apartment which is absolute crap compared to the original with reception. the bathrooms were absolutely disgusting - i felt sorry for the two girls having to clean them - FIX THE PLUMBING!!!!!!! the girls maintained the bedrooms to a high standard. but they can only do so much with what they were given. also the female at reception (the owner/manager i'm told??) is extremely rude, arrogant and unhelpful - check you actually know where you are sending people before you give directions.


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Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.