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Reviews of Hostel Era

Hostel | San Mateo 2, Madrid, Spain 28004

81.7% Overall Rating

128 out of 138 customers would recommend this property

Recent review (21/07/2014)

"-All staffs are very friendly, helpfu l and responsible. -Very convenient location, its already inyhe city centre and just 1 minute walk to metro. -price are valuable -many shower rooms"

Read all Hostel Era reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Laundry service
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas

Purchasable Extras

  • Towel USD 2.69

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Group booking?

Group of 15 or more traveling to Madrid?

Contact us directly

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82.1%

Overall Rating

129 out of 139 HostelBookers customers said that they would recommend 'Hostel Era'

Atmosphere
77.6%
Location
90.4%
Facilities
71.2%
Cleanliness
79.2%
Staff
91.2%
Value
84.0%
Safety
80.8%
Refine your results Showing 97 of 135 reviews 1 | 2 | 3 | 4   Next
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100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Rebeca Freitas

With my spouse / partner

Sightseeing & culture

21 July 2014 Rebeca would recommend this property

Liked: The staff is very nice and the location is great!

Disliked: Notting.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year
City break
Shopping
Sightseeing & culture
Work / volunteering

21 July 2014 Customer would recommend this property

Liked: -All staffs are very friendly, helpfu l and responsible. -Very convenient location, its already inyhe city centre and just 1 minute walk to metro. -price are valuable -many shower rooms

Disliked: The room aren't big enough.

74.3%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 40% Value - 80%

Pamela Avila

Alone

Backpacking / gap year

08 July 2014 Pamela would recommend this property

Liked: la locacion es perfecta estas en una zona segura

Disliked: pueden limpirar mas el baño

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 80%

Dennis OConnell

Alone

Family Holiday
Sightseeing & culture

30 June 2014 Dennis would recommend this property

Liked: The staff was very friendly and helpful!

Disliked: The room was hot as the air was not working apparently.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Michael Perez

With friends / other travellers

Backpacking / gap year

03 June 2014 Michael would recommend this property

Liked: Nice facilities, good breakfast, good sized rooms and lockers, great wifi.

Disliked: Nothing.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ernestina Masid

Alone

Sightseeing & culture

05 May 2014 Ernestina would recommend this property

Liked: Muy buena atencion, ubicacion, limpieza, etc

Disliked: Nada

57.1%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 80% Value - 60%

I. C. Turner

Alone

Sightseeing & culture
Visiting friends or family
Work / volunteering

02 May 2014

Liked: Nice showers.

Disliked: The dorms are off the common room, so it's noisy, and I was given the bed right in front of the door even though others were empty. Despite using this specified inconvenient bed, my sheets were randomly removed by the cleaner while I was out, (I was only there three nights) so I had to make my bed again late at night when I had to get up early. There were also no public computers, always annoying in a hostel.

85.7%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Sarah Nissen

Alone

Sightseeing & culture

23 April 2014 Sarah would recommend this property

Liked: The staff was really wonderful at Hostel Era! They answered all my questions and were very nice to talk with. The beds were clean and comfortable and the common area was big and with plenty of seating.

Disliked: There weren't many bathrooms available, and the ones they do have are broken or dirty. Also no handsoap dispenser, only a bar of soap on the sink was a little uncomfortable.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Work / volunteering

15 April 2014 Customer would recommend this property

Liked: Fantastic staff. So helpful, and so genuinely friendly.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break
Visiting friends or family

02 April 2014 Customer would recommend this property

Liked: Lovely beds and good breakfast

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Maximiliano Hamu

Alone

Backpacking / gap year
Events / festivals
Sightseeing & culture
Sports, adventure or outdoor activities

25 February 2014 Maximiliano would recommend this property

Liked: Great place to have a good night rest after walking around Madrid. Host staff are very kind and helpful and its and incredibly clean atmosphere. Great place to meet new people also.

Disliked: Nothing really.

85.7%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Siddharth Mishra

Alone

Business / conference

11 February 2014 Siddharth would recommend this property

Liked: Good location, close to the center and also to the metro station. Very helpful staff. Lockers in the room itself and breakfast included in the price.

Disliked: Absence of hot water in the wash basins and a little smelly bathrooms. Not enough toilets. The cleaning lady seemed too eager to clean the room and couldn´t wait to topple all my stuff off the bed to collect the sheet, and it wasn't check out time yet. But the owner is great help.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

City break

20 January 2014 Customer would recommend this property

Liked: Good location.

Disliked: Could have been safer. Somebody in our room got their phone stolen in the middle of the night

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference

18 January 2014 Customer would recommend this property

Liked: relaxed yet sociable, really nice staff

Disliked: nothing

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

09 December 2013 Customer would recommend this property

Liked: staff were SO friendly and helpful

Disliked: cleaners in the morning kept trying to push you out of bed before check out time

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

06 December 2013 Customer would recommend this property

Liked: The hostel is great but the staff is above and beyond. Very friendly and eager to make sure your time in Madrid is amazing

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Sightseeing & culture
Visiting friends or family

25 November 2013 Customer would recommend this property

Liked: Location was great and despite traveling during an off-peak time there was a great crowd during the weekend.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 100% Value - 60%

chole skewes

With friends / other travellers

Backpacking / gap year

14 November 2013 chole would recommend this property

Liked: Nice roof top terrace bar with hammocks, see all the city lights and the church on the highest point of the city. Great all you can eat breakfast

Disliked: Needs more utencils in the kitchen.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Whitney Kessell

Alone

Sightseeing & culture

30 October 2013 Whitney would recommend this property

Liked: Great hostel. Staff is very friendly, and went above and beyond to help me on numerous occasions (one staff member even bought my underground pass off of me because I only used it twice, but he gave me the full price for it). Its very central to everything. There is free wifi, a lounge, lots of easy to find information (free maps and what not). The people staying there were all very nice too! Also close to great places to get tapas and drinks. Check out El Tigre (only a 10 minute walk) non stop giant amount of tapas and a HUGE drink for only 6 euro.

Disliked: Some of the other people in my room were not so respectful in regards to sleeping/quiet hours. At least two nights I was woken up about three or four times by people turning on the bright lights int he room at 2 in the morning and making a lot of noise, having loud conversations completely oblivious to the fact that people were trying to sleep. I will say however that's not really the hostels fault and I was in a hostel in Madrid so I went in expecting to be woken up by drunk people at least once.

74.3%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 20% Value - 60%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

26 October 2013

Liked: It was in a good safe area

Disliked: They have bedbugs beware!!! The water does not get hot, it is only warm and they do not have soap in all the bathrooms. Gross. The kitchen was always so dirty with dirty dish rags to clean and dry dishes. There was only one plug to charge in the whole room, and no bedside lights. The street is very very loud, you need earplugs to sleep. Also breakfast is very plain, cornflakes and toast. No thanks

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Geoff Barnes

Alone

Backpacking / gap year

03 October 2013 Geoff would recommend this property

Liked: It is within easy walking distance of most of the places you would want to visit in Madrid. It is clean and the staff go out of their way to be helpful. The chill out area is particularly good, when faced with the backpackers nightmare, a heavy snorer.

Disliked: The only minor issue is around street noise, which is common to inner city places without the relevant insulation.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

City break

19 September 2013 Customer would recommend this property

Liked: All the staff were extremely helpful and knowledgeable. Nothing was too much trouble for them. The atmosphere was easy-going and relaxed-

Disliked: Small kitchen with minimal cutlery. No cooking facilities except for a microwave. Noise from the street meant it was difficult to sleep without earplugs.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Nekia Lane

Alone

Business / conference
Work / volunteering

15 September 2013 Nekia would recommend this property

Liked: Staff is very friendly and the location is perfect, right next to the Tribunal metro stop and many bars/shops. An excellent deal for the price- Wifi is good and reaches the rooms, there are plenty of hot showers, and the free breakfast saves you a few bucks in the morning! I would definitely stay here again!

Disliked: There is only one toilet so it can be busy in the morning. This was rarely an issue for me, but can be annoying when someone needs to use the toilet for a long time and there are others who need it! Not a reason not to stay here of course, and all of the good heavily outweighs the bad!

91.4%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

04 August 2013 Customer would recommend this property

Liked: Great location, really clean, friendly, breakfast is included, big common area and helpful staff. Do the free tour, it's really great.

Disliked: There is a lot of street noise so I found it pretty hard to sleep and the rooms are kind of small so it's a bit cramped with everyones luggage, this being said the street noise was to be expected considering it's central location. And I would stay here again.

57.1%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 40% Value - 40%

Customer review

Alone

Backpacking / gap year

31 July 2013

Liked: Good Wifi

Disliked: Quite dirty, no private bathrooms to a room, and very hot.


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