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Reviews of Hostel Era

Hostel | San Mateo 2, Madrid, Spain 28004

88.3% Overall Rating

118 out of 124 customers would recommend this property

Recent review (25/02/2014)

Maximiliano Hamu thinks…

"Great place to have a good night rest after walking around Madrid. Host staff are very kind and helpful and its and incredibly clean atmosphere. Great place to meet new people also."

Read all Hostel Era reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Laundry service
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas

Purchasable Extras

  • Towel USD 2.76

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Group booking?

Group of 15 or more traveling to Madrid?

Contact us directly

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88.3%

Overall Rating

118 out of 124 HostelBookers customers said that they would recommend 'Hostel Era'

Atmosphere
89.6%
Location
92.8%
Facilities
80.8%
Cleanliness
83.2%
Staff
94.4%
Value
91.2%
Safety
86.4%
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97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Work / volunteering

15 April 2014 Customer would recommend this property

Liked: Fantastic staff. So helpful, and so genuinely friendly.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break
Visiting friends or family

02 April 2014 Customer would recommend this property

Liked: Lovely beds and good breakfast

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Maximiliano Hamu

Alone

Backpacking / gap year
Events / festivals
Sightseeing & culture
Sports, adventure or outdoor activities

25 February 2014 Maximiliano would recommend this property

Liked: Great place to have a good night rest after walking around Madrid. Host staff are very kind and helpful and its and incredibly clean atmosphere. Great place to meet new people also.

Disliked: Nothing really.

85.7%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Siddharth Mishra

Alone

Business / conference

11 February 2014 Siddharth would recommend this property

Liked: Good location, close to the center and also to the metro station. Very helpful staff. Lockers in the room itself and breakfast included in the price.

Disliked: Absence of hot water in the wash basins and a little smelly bathrooms. Not enough toilets. The cleaning lady seemed too eager to clean the room and couldn´t wait to topple all my stuff off the bed to collect the sheet, and it wasn't check out time yet. But the owner is great help.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

City break

20 January 2014 Customer would recommend this property

Liked: Good location.

Disliked: Could have been safer. Somebody in our room got their phone stolen in the middle of the night

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference

18 January 2014 Customer would recommend this property

Liked: relaxed yet sociable, really nice staff

Disliked: nothing

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

09 December 2013 Customer would recommend this property

Liked: staff were SO friendly and helpful

Disliked: cleaners in the morning kept trying to push you out of bed before check out time

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

06 December 2013 Customer would recommend this property

Liked: The hostel is great but the staff is above and beyond. Very friendly and eager to make sure your time in Madrid is amazing

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Sightseeing & culture
Visiting friends or family

25 November 2013 Customer would recommend this property

Liked: Location was great and despite traveling during an off-peak time there was a great crowd during the weekend.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 100% Value - 60%

chole skewes

With friends / other travellers

Backpacking / gap year

14 November 2013 chole would recommend this property

Liked: Nice roof top terrace bar with hammocks, see all the city lights and the church on the highest point of the city. Great all you can eat breakfast

Disliked: Needs more utencils in the kitchen.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Whitney Kessell

Alone

Sightseeing & culture

30 October 2013 Whitney would recommend this property

Liked: Great hostel. Staff is very friendly, and went above and beyond to help me on numerous occasions (one staff member even bought my underground pass off of me because I only used it twice, but he gave me the full price for it). Its very central to everything. There is free wifi, a lounge, lots of easy to find information (free maps and what not). The people staying there were all very nice too! Also close to great places to get tapas and drinks. Check out El Tigre (only a 10 minute walk) non stop giant amount of tapas and a HUGE drink for only 6 euro.

Disliked: Some of the other people in my room were not so respectful in regards to sleeping/quiet hours. At least two nights I was woken up about three or four times by people turning on the bright lights int he room at 2 in the morning and making a lot of noise, having loud conversations completely oblivious to the fact that people were trying to sleep. I will say however that's not really the hostels fault and I was in a hostel in Madrid so I went in expecting to be woken up by drunk people at least once.

74.3%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 20% Value - 60%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

26 October 2013

Liked: It was in a good safe area

Disliked: They have bedbugs beware!!! The water does not get hot, it is only warm and they do not have soap in all the bathrooms. Gross. The kitchen was always so dirty with dirty dish rags to clean and dry dishes. There was only one plug to charge in the whole room, and no bedside lights. The street is very very loud, you need earplugs to sleep. Also breakfast is very plain, cornflakes and toast. No thanks

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Geoff Barnes

Alone

Backpacking / gap year

03 October 2013 Geoff would recommend this property

Liked: It is within easy walking distance of most of the places you would want to visit in Madrid. It is clean and the staff go out of their way to be helpful. The chill out area is particularly good, when faced with the backpackers nightmare, a heavy snorer.

Disliked: The only minor issue is around street noise, which is common to inner city places without the relevant insulation.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

City break

19 September 2013 Customer would recommend this property

Liked: All the staff were extremely helpful and knowledgeable. Nothing was too much trouble for them. The atmosphere was easy-going and relaxed-

Disliked: Small kitchen with minimal cutlery. No cooking facilities except for a microwave. Noise from the street meant it was difficult to sleep without earplugs.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Nekia Lane

Alone

Business / conference
Work / volunteering

15 September 2013 Nekia would recommend this property

Liked: Staff is very friendly and the location is perfect, right next to the Tribunal metro stop and many bars/shops. An excellent deal for the price- Wifi is good and reaches the rooms, there are plenty of hot showers, and the free breakfast saves you a few bucks in the morning! I would definitely stay here again!

Disliked: There is only one toilet so it can be busy in the morning. This was rarely an issue for me, but can be annoying when someone needs to use the toilet for a long time and there are others who need it! Not a reason not to stay here of course, and all of the good heavily outweighs the bad!

91.4%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

04 August 2013 Customer would recommend this property

Liked: Great location, really clean, friendly, breakfast is included, big common area and helpful staff. Do the free tour, it's really great.

Disliked: There is a lot of street noise so I found it pretty hard to sleep and the rooms are kind of small so it's a bit cramped with everyones luggage, this being said the street noise was to be expected considering it's central location. And I would stay here again.

57.1%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 40% Value - 40%

Customer review

Alone

Backpacking / gap year

31 July 2013

Liked: Good Wifi

Disliked: Quite dirty, no private bathrooms to a room, and very hot.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ana Laura Barragán Chávez

Alone

Backpacking / gap year
Sightseeing & culture

31 July 2013 Ana Laura would recommend this property

Liked: The living room is incredible, I loved it!

Disliked: They don't have a kitchen as well. Only a microwave and a toaster. They should install a stove.

85.7%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Partying / nightlife
Sightseeing & culture

30 July 2013 Customer would recommend this property

Liked: The staff Maria Noria and Felix were amazing. Met some really cool and interesting people as well

Disliked: No cooker and some money went missing

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Partying / nightlife
Sightseeing & culture

21 July 2013 Customer would recommend this property

Liked: The staff were really friendly and for the value for money I felt comfortable. They had air conditioning, que bien!!!

Disliked: Nothing

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Shopping
Sightseeing & culture

21 July 2013 Customer would recommend this property

Liked: Friendliness and helpfulness of the staff + airport shuttle service

Disliked: nothing to dislike but an extra plugs extension in the room would be great.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

13 July 2013 Customer would recommend this property

Liked: Very friendly and helpful staff. clean and safe. Free wifi

Disliked: Few bathrooms. Breakfast was light and seemed to run out of stuff as the days passed. Wifi didnt reach room... But that is a first world problem.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

11 July 2013 Customer would recommend this property

Liked: Clean friendly place.

Disliked: Nada

82.9%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Katelin Kennedy

Alone

Sightseeing & culture

08 July 2013 Katelin would recommend this property

Liked: Good location, staff had good suggestions about what to do around Madrid.

Disliked: The hostel doesn't have a lot of atmosphere, and is very quiet. Probably a better place to stay if you're travelling with friends rather than alone.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Jennifer Liepin

Alone

Sightseeing & culture

01 July 2013 Jennifer would recommend this property

Liked: Had a great stay here. Noria, one of the staff members, and the lady working the shifts on 6/30 and 7/1 were both very friendly and accommodating - helping to direct me places, as well as providing recommendations as to things to go. Lovely people staying there. Hot showers. Wifi works everywhere I went in hostel. Stayed in 10 mixed-gender bunk and got sleep, no problem. Breakfast is cornflakes with milk, croissants, muffins, orange juice, coffee, tea, and toast with condiments. Pretty decent. Nice common areas. Overall, a very nice stay and I'd recommend it!

Disliked: Jennifer left no negative feedback.


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