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Reviews of Hostel Era

Hostel | San Mateo 2, Madrid, Spain 28004

83.3% Overall Rating

135 out of 145 customers would recommend this property

Recent review (26/08/2014)

Roberto Flores thinks…

"los chicos del staff eran muy amables y serviciales, siempre disponibles a cualquier consulta e inquietud, el ambiente agradable, áreas comunes espaciosas y la limpieza impecable"

Read all Hostel Era reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Laundry service
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas

Purchasable Extras

  • Towel USD 2.63

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Group booking?

Group of 15 or more traveling to Madrid?

Contact us directly

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83.3%

Overall Rating

135 out of 145 HostelBookers customers said that they would recommend 'Hostel Era'

Atmosphere
75.2%
Location
92.0%
Facilities
74.4%
Cleanliness
80.8%
Staff
92.0%
Value
84.8%
Safety
84.0%
Refine your results Showing 103 of 142 reviews 1 | 2 | 3 | 4 | 5   Next
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85.7%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Jaymee Dwyer-Stone

Alone

Backpacking / gap year

29 August 2014 Jaymee would recommend this property

Liked: Clean, good facilities

Disliked: Wifi didn't work in the bedroom

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Roberto Flores

Alone

Backpacking / gap year

26 August 2014 Roberto would recommend this property

Liked: los chicos del staff eran muy amables y serviciales, siempre disponibles a cualquier consulta e inquietud, el ambiente agradable, áreas comunes espaciosas y la limpieza impecable

Disliked: la habitaciones no tenían aire acondicionad por lo que toar una siesta en la tarde era un poco molesto y dado que esta en un área muy céntrica y concurrida el ruido de la calle es algo molesto.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Samuel Lane

With my spouse / partner

Sightseeing & culture

17 August 2014 Samuel would recommend this property

Liked: Location

Disliked: Was no well air conditioned

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Bruno Souza

With friends / other travellers

Backpacking / gap year

11 August 2014 Bruno would recommend this property

Liked: Everthing was good

Disliked: Nothing

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Shopping
Sightseeing & culture

06 August 2014 Customer would recommend this property

Liked: Good location, clean and tidy, helpful staff and free breakfast!

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

30 July 2014 Customer would recommend this property

Liked: Big sharing space. Cheap with breakfast. Staff are kind.

Disliked: Outside is Noisy. Shower is not so hot. Bed sheet is not good.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Rebeca Freitas

With my spouse / partner

Sightseeing & culture

21 July 2014 Rebeca would recommend this property

Liked: The staff is very nice and the location is great!

Disliked: Notting.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year
City break
Shopping
Sightseeing & culture
Work / volunteering

21 July 2014 Customer would recommend this property

Liked: -All staffs are very friendly, helpfu l and responsible. -Very convenient location, its already inyhe city centre and just 1 minute walk to metro. -price are valuable -many shower rooms

Disliked: The room aren't big enough.

74.3%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 40% Value - 80%

Pamela Avila

Alone

Backpacking / gap year

08 July 2014 Pamela would recommend this property

Liked: la locacion es perfecta estas en una zona segura

Disliked: pueden limpirar mas el baño

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 80%

Dennis OConnell

Alone

Family Holiday
Sightseeing & culture

30 June 2014 Dennis would recommend this property

Liked: The staff was very friendly and helpful!

Disliked: The room was hot as the air was not working apparently.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Michael Perez

With friends / other travellers

Backpacking / gap year

03 June 2014 Michael would recommend this property

Liked: Nice facilities, good breakfast, good sized rooms and lockers, great wifi.

Disliked: Nothing.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ernestina Masid

Alone

Sightseeing & culture

05 May 2014 Ernestina would recommend this property

Liked: Muy buena atencion, ubicacion, limpieza, etc

Disliked: Nada

57.1%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 80% Value - 60%

I. C. Turner

Alone

Sightseeing & culture
Visiting friends or family
Work / volunteering

02 May 2014

Liked: Nice showers.

Disliked: The dorms are off the common room, so it's noisy, and I was given the bed right in front of the door even though others were empty. Despite using this specified inconvenient bed, my sheets were randomly removed by the cleaner while I was out, (I was only there three nights) so I had to make my bed again late at night when I had to get up early. There were also no public computers, always annoying in a hostel.

85.7%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Sarah Nissen

Alone

Sightseeing & culture

23 April 2014 Sarah would recommend this property

Liked: The staff was really wonderful at Hostel Era! They answered all my questions and were very nice to talk with. The beds were clean and comfortable and the common area was big and with plenty of seating.

Disliked: There weren't many bathrooms available, and the ones they do have are broken or dirty. Also no handsoap dispenser, only a bar of soap on the sink was a little uncomfortable.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Work / volunteering

15 April 2014 Customer would recommend this property

Liked: Fantastic staff. So helpful, and so genuinely friendly.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break
Visiting friends or family

02 April 2014 Customer would recommend this property

Liked: Lovely beds and good breakfast

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Maximiliano Hamu

Alone

Backpacking / gap year
Events / festivals
Sightseeing & culture
Sports, adventure or outdoor activities

25 February 2014 Maximiliano would recommend this property

Liked: Great place to have a good night rest after walking around Madrid. Host staff are very kind and helpful and its and incredibly clean atmosphere. Great place to meet new people also.

Disliked: Nothing really.

85.7%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Siddharth Mishra

Alone

Business / conference

11 February 2014 Siddharth would recommend this property

Liked: Good location, close to the center and also to the metro station. Very helpful staff. Lockers in the room itself and breakfast included in the price.

Disliked: Absence of hot water in the wash basins and a little smelly bathrooms. Not enough toilets. The cleaning lady seemed too eager to clean the room and couldn´t wait to topple all my stuff off the bed to collect the sheet, and it wasn't check out time yet. But the owner is great help.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

City break

20 January 2014 Customer would recommend this property

Liked: Good location.

Disliked: Could have been safer. Somebody in our room got their phone stolen in the middle of the night

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference

18 January 2014 Customer would recommend this property

Liked: relaxed yet sociable, really nice staff

Disliked: nothing

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

09 December 2013 Customer would recommend this property

Liked: staff were SO friendly and helpful

Disliked: cleaners in the morning kept trying to push you out of bed before check out time

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

06 December 2013 Customer would recommend this property

Liked: The hostel is great but the staff is above and beyond. Very friendly and eager to make sure your time in Madrid is amazing

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Sightseeing & culture
Visiting friends or family

25 November 2013 Customer would recommend this property

Liked: Location was great and despite traveling during an off-peak time there was a great crowd during the weekend.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 100% Value - 60%

chole skewes

With friends / other travellers

Backpacking / gap year

14 November 2013 chole would recommend this property

Liked: Nice roof top terrace bar with hammocks, see all the city lights and the church on the highest point of the city. Great all you can eat breakfast

Disliked: Needs more utencils in the kitchen.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Whitney Kessell

Alone

Sightseeing & culture

30 October 2013 Whitney would recommend this property

Liked: Great hostel. Staff is very friendly, and went above and beyond to help me on numerous occasions (one staff member even bought my underground pass off of me because I only used it twice, but he gave me the full price for it). Its very central to everything. There is free wifi, a lounge, lots of easy to find information (free maps and what not). The people staying there were all very nice too! Also close to great places to get tapas and drinks. Check out El Tigre (only a 10 minute walk) non stop giant amount of tapas and a HUGE drink for only 6 euro.

Disliked: Some of the other people in my room were not so respectful in regards to sleeping/quiet hours. At least two nights I was woken up about three or four times by people turning on the bright lights int he room at 2 in the morning and making a lot of noise, having loud conversations completely oblivious to the fact that people were trying to sleep. I will say however that's not really the hostels fault and I was in a hostel in Madrid so I went in expecting to be woken up by drunk people at least once.


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