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Reviews of Westend Hotel

Hostel | 35 Palmerston Place, Edinburgh, Scotland EH12 5AU

91.8% Overall Rating

777 out of 873 customers would recommend this property

Recent review (14/07/2014)

Ruth Lancaster thinks…

"Stay very friendly, stayed in the 18 bed dorm, room still felt spacious and very clean. Best hostel I have stayed at so far on my travels. Really good value for money."

Read all Westend Hotel reviews

Facilities

  • Bar
  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Restaurant
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Laundry service
  • Reception (limited hours)
  • Bar(s)
  • Common area / room
  • Communal kitchen
  • Internet access in public areas
  • Television room

Purchasable Extras

  • Breakfast USD 3.39
  • Towel USD 1.70

What's Included

  • Luggage Room
  • Linen

Important Information

If you have booked with an agent online or in person, any deposit is made to them and is non-refundable. Our cancellation policy is by 2pm, 2 days prior to your arrival date. Cancelling within 2 days of the arrival date or failure to arrive at the hotel on your day of arrival will see one night’s room rate charged to the credit card details provided to us with the booking and your booking will be cancelled for any further nights you have booked. Due to the high demand for accommodation in Edinburgh over New Year, guests will be asked to settle 50% of their total amount, which is non-refundable, one month prior to arrival when booked into the hotel between: 29 December – 2 January (Inclusive) If cancelling for these dates we require no less than 2 weeks’ notice for there to be no further charges made to your credit card. Cancelling within 2 weeks of your arrival date will see the total remaining balance of your bill charged to the credit card details provided to us with your booking. Groups: If you are a group of 8 or more you will be asked to pay the remaining balance as a group (not individually) and leave a £20 security bond per person on arrival. This bond will be returned on departure once the room has been checked. Please allow time for your room to be checked as this can take up to 15 mins, if you fail to leave time for your room to be inspected, bonds will not be returned. If we require any damages to be inspected by the owner, bonds will be kept and returned to you later once a price has been determined for the damage. Disturbing other guests may also result in a penalty charge, the amount will be determined on a case by case basis.

Group booking?

Group of 15 or more traveling to Edinburgh?

Contact us directly

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91.8%

Overall Rating

777 out of 873 HostelBookers customers said that they would recommend 'Westend Hotel'

Atmosphere
90.4%
Location
88.0%
Facilities
90.4%
Cleanliness
93.6%
Staff
93.6%
Value
92.8%
Safety
93.6%
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97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

moira benoit

With my spouse / partner

City break

16 July 2014 moira would recommend this property

Liked: tastefully decorated in lovely building.

Disliked: No more relaxed area to play pool etc.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ruth Lancaster

With friends / other travellers

Backpacking / gap year

14 July 2014 Ruth would recommend this property

Liked: Stay very friendly, stayed in the 18 bed dorm, room still felt spacious and very clean. Best hostel I have stayed at so far on my travels. Really good value for money.

Disliked: Ruth left no negative feedback.

82.9%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 100% Value - 100%

Aichi Chung

Alone

Backpacking / gap year

24 June 2014 Aichi would recommend this property

Liked: Clean, 18-bed dorm is large.

Disliked: Small common area, no power socket in the room due to safety reason is understandable, but a little inconvenient.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

23 June 2014 Customer would recommend this property

Liked: This place is up there with the best hostels I've stayed in while travelling for the last 2 years. On the West End of the city but within walking distance to all attractions.

Disliked: Nada

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Phoebe Mornane

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

12 June 2014 Phoebe would recommend this property

Liked: Amazing! The staff were super friendly and accommodating and went out of their way. The facilities are great and mega clean and comfortable!

Disliked: Phoebe left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Gillian Taylor

Alone

Backpacking / gap year

26 May 2014 Gillian would recommend this property

Liked: Very nice old building but updated very njcely. I booked a 18 bedroom but was upgraded to a private double. The staffs very good too.

Disliked: Lots of stairs

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ian Wallace

Alone

Work / volunteering

26 May 2014 Ian would recommend this property

Liked: Modern and friendly

Disliked: Nothing.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Lisa Downy

Alone

Backpacking / gap year

22 May 2014 Lisa would recommend this property

Liked: I loved this place! It is more like a Hotel than a Hostel. Staff are super friendly and are very helpfull with the local area. I will be back!!

Disliked: Nothing

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Gudrun Leitzenberger

With friends / other travellers

Sightseeing & culture
Visiting friends or family

08 May 2014 Gudrun would recommend this property

Liked: style

Disliked: Gudrun left no negative feedback.

51.4%
Atmosphere - 20% Staff - 80% Facilities - 40% Safety - 40%
Location - 60% Cleanliness - 60% Value - 60%

Customer review

Alone

Sightseeing & culture

07 May 2014

Liked: Cant think of anyhthing

Disliked: There is no lobbey or common area. There are only a fee seats in the basement where you can sit and work at a computer or watch TV. Unfortunately, this is next to the kitchen and there was a terrile smell of burt oil and grease that made it hard to sot and relax in the area. There are no lockers or safe rooms to leave your bags! I was in the female only room with a private bathroom. There was only 1 bathroom and 1 shower for the 8 beds in the room! Beds were very tweeky and made a lot of noise at night.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

Sightseeing & culture

27 April 2014 Customer would recommend this property

Liked: Big windows

Disliked: Flimsy mattresses/metal bunks

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

harshad bafna

With friends / other travellers

Sightseeing & culture

25 April 2014 harshad would recommend this property

Liked: Rooms and ambience

Disliked: Nothing

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

20 April 2014 Customer would recommend this property

Liked: Very clean and comfortable hostel. This was the second time we stayed at this hostel and it did not disappoint us. Highly recommend this place.

Disliked: There should be a point to refill water 24 hours. It was difficult to refill from the toilet tap and the tap was not that clean.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 80% Value - 80%

Muhammad Umar Mukhtar

Alone

Backpacking / gap year
Sightseeing & culture

20 April 2014 Muhammad Umar would recommend this property

Liked: Extremely helpful staff. The live music show. Spacious rooms. Beautiful furnishings. The best thing is u can keep your luggage in the luggage room free of charge till 11pm. So even if u check out in the morning and u have booked a bus/train later in evening, u can just leave the luggage and enjoy ur day outside.

Disliked: Ummm nothing, just that I booked room cuz the picture showed that there is a charging point near every bed. But actually there was a collective charging point for all the occupants in the side of the room. I like to lie in bed and browse the internet while charging it. So that wasn't possible.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Christopher PENNY

Alone

Work / volunteering

13 April 2014 Christopher would recommend this property

Liked: Very clean, welcoming, ideally situated near Haymarket station and very good value.The breakfast for just £2 was excellent too.

Disliked: Nothing

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference

07 April 2014 Customer would recommend this property

Liked: The level of security, the rooms, bathrooms and reception as well.

Disliked: Nothing

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Shih Wei Hsi

With friends / other travellers

Sightseeing & culture

01 April 2014 Shih Wei would recommend this property

Liked: Loved the stay! Perfect location, friendly staff and nice clean room. Definitely will stay again to see more of Edinburgh.

Disliked: Shih Wei left no negative feedback.

88.6%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 80%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

16 March 2014 Customer would recommend this property

Liked: It was a very classy hostel. It was inexpensive and the hostel was very clean, warm, and inviting.

Disliked: The heat was on too high during the night and it was very hot while sleeping.

91.4%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break

14 March 2014 Customer would recommend this property

Liked: the location is great and the room was very light and spaced out

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Business / conference

04 March 2014 Customer would recommend this property

Liked: This place was a great last minute find. ideally located for the train station Haymarket is just 5 mins round the corner. Very cheap for the service received this included free wifi. Lots of hot running water in the showers and free shower gel !!!! All the staff I met were awesome Thank You !!!

Disliked: Nothing

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Pedro Marco

With friends / other travellers

City break
Partying / nightlife
Romantic getaway
Sightseeing & culture

02 March 2014 Pedro would recommend this property

Liked: Nice rooms, well equipped bathrooms(with hair dryers), nice and cheap breakfast

Disliked: Bar is quite expensive

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Lisa Baker

With friends / other travellers

Backpacking / gap year

26 February 2014 Lisa would recommend this property

Liked: This was the first time I've stayed in a hostel and I must say I was pleasantly surprised. The place looks like it's recently had a refurb as everything looks new and clean. The Staff are polite and helpful and know a lot about the local area.

Disliked: If I had to pick any fault it would be it's slightly outside the City centre but is only 5 minute walk away.

88.6%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With a large group / tour

Partying / nightlife

25 February 2014 Customer would recommend this property

Liked: Very clean rooms, option of dorms for large parties

Disliked: Only one toilet per floor

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

James McDonald

Alone

Work / volunteering

25 February 2014 James would recommend this property

Liked: I only stayed one night and my first time at a hostel outside the SYHA network. Excellent value for money. Was quiet so got a good nights sleep and the showers were good but again I would need to stay longer for a more thorough review. Was left with a good impression despite my short stay.

Disliked: I arrived late and left early so I can't say anything negative about this hostel but a longer stay might reveal deficiencies but on this occasion nothing bad to say.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

20 February 2014 Customer would recommend this property

Liked: Nice place. Nice staff and nice food for lunch

Disliked: Breakfast could be served later