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Reviews of Baluarte Citadino - Stay Cool Hostel

Hostel | Rua Castilho, number 1, 1st floor, right side, Lisbon, Portugal 1250-066

82.1% Overall Rating

93 out of 102 customers would recommend this property

Recent review (30/05/2014)

Seop Hing Cecilia Fung thinks…

"Friendly staff (and the lovely baby!), location, value of money, clean and big room, comfortable beds and wifi"

Read all Baluarte Citadino - Stay Cool Hostel reviews

Facilities

  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Washing machines
  • Fax
  • Laundry service
  • Reception (limited hours)
  • Café
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Outside area
  • Television room

Purchasable Extras

  • Towel USD 1.27

What's Included

  • Breakfast

Important Information

Please Note: Check in is possible between 14:00 and 23:00. If you arrive later than this time, you may not be able to check in and your booking will be cancelled.

Group booking?

Group of 15 or more traveling to Lisbon?

Contact us directly

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82.1%

Overall Rating

93 out of 102 HostelBookers customers said that they would recommend 'Baluarte Citadino - Stay Cool Hostel'

Atmosphere
80.0%
Location
83.2%
Facilities
78.4%
Cleanliness
78.4%
Staff
81.6%
Value
88.8%
Safety
84.0%
Refine your results Showing 52 of 98 reviews 1 | 2 | 3   Next
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97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Business / conference

09 September 2014 Customer would recommend this property

Liked: I liked the hostel very much.

Disliked: wi fi is useless from some of the locations at the hostel especially it is hard to connect in the rooms near the entrance. But except this, it is a very good place to stay.

77.1%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 100% Value - 80%

Seop Hing Cecilia Fung

As a family with children

Backpacking / gap year
Sightseeing & culture

30 May 2014 Seop Hing Cecilia would recommend this property

Liked: Friendly staff (and the lovely baby!), location, value of money, clean and big room, comfortable beds and wifi

Disliked: well, the only blemish is that the staff seldom sat in the reception counter so it is difficult to find any help. but i think it is okay.

65.7%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 40%
Location - 60% Cleanliness - 60% Value - 80%

Customer review

With my spouse / partner

Sightseeing & culture

21 May 2014 Customer would recommend this property

Liked: average accomodation for very little money, helpful staff

Disliked: the whole ceiling of the bathroom for women was mouldy, the door lock for the rooms wasn't very secure, noisy in the night because of very thin walls

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Fábio Martins

Alone

Business / conference

20 March 2014 Fábio would recommend this property

Liked: It's a nice place, near to marquês and bairro alto, but also quiet and calm. If you are looking for calm place, with everything, (Internet, kitchen, television) and good location, so it's this hostel which you have to choose.

Disliked: If you want party hostel, with bar and parties inside it's not the right one to choose

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Chi Fung Hui

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

16 October 2013 Chi Fung would recommend this property

Liked: Unbeliebably high level of security! You enter the hostel building by scanning your fingerprint! Breakfast is also awesome given the room rate is low. Cosy common and dining area which males you feel at home. Highly recommended!

Disliked: As a reminder the hostel is OPPOSITE to the eurobank instead of 'in front of'. It's a little steep walk from the city centre to the hostel but you will be fine.

71.4%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 20% Value - 80%

Customer review

With friends / other travellers

City break
Partying / nightlife
Sightseeing & culture

12 October 2013 Customer would recommend this property

Liked: Great location, modern facilities such as usage of fingerprints instead of keys

Disliked: Ladies bathroom was disgusting during all stay, nobody cleaned it therefore ladies and men had to use one toilet.

94.3%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

27 September 2013 Customer would recommend this property

Liked: Clean, great people, design

Disliked: Very instable bunk beds.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Deborah Baker

Alone

Sightseeing & culture

18 September 2013 Deborah would recommend this property

Liked: Everyone was very helpful. Great accommodation for the price! Well maintained and very clean. Great location too.

Disliked: Deborah left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Samantha Liew

With friends / other travellers

Beach / sunbathing

15 August 2013 Samantha would recommend this property

Liked: Lucinda was really friendly. The guesthouse was extremely clean.

Disliked: none

The property's response is...

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Ana Laura Barragán Chávez

Alone

Backpacking / gap year

27 July 2013 Ana Laura would recommend this property

Liked: I like this hostel, the breakfast is include and very good, well, the typical (toast, cereal, milk, etc).

Disliked: You have to see the check in is at 14:00 !!! I got there at 07:00 and I couldn't put my luggage there until 14:00.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Sightseeing & culture

18 July 2013 Customer would recommend this property

Liked: I liked the fingerprint entrances, it made me feel very safe and secure. The staff (Maria) was very friendly, helpful and informative. It was also very clean and the rooms were nice.

Disliked: The beds are very squeaky. You need a key to lock your door from the inside and sometimes the shower water is cold. These are tiny, insignifcant complaints compared to all the wonderful pluses about this hostel.

88.6%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Beach / sunbathing
Romantic getaway
Sightseeing & culture
Sports, adventure or outdoor activities

13 July 2013 Customer would recommend this property

Liked: great for couples with nice, clean double rooms, and the breakfast and towels were included, relatively cool in the summer!! not a party hostel, but rather for people who like quiet and smaller hostels

Disliked: this sounds ridiculous, but there were not enough bowls to have cereal for breakfast.. in fact, we found only 1

71.4%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

baran mat

With friends / other travellers

Events / festivals
Partying / nightlife

02 June 2013 baran would recommend this property

Liked: It was cheap and clean enough. Not like big hostels dont expact good atmosphere but they didnt offer this also. Rooms were small but ok.

Disliked: baran left no negative feedback.

94.3%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

City break

23 May 2013 Customer would recommend this property

Liked: Great location, very clean, a lovely room with private bathroom, free wifi, lift, towels included in the price, security.

Disliked: The breakfast wasn't nice (cheap toast-style bread, etc), but there is a supermarket 5min away on foot, where you can buy nice bread and then use butter etc. from the breakfast buffet to make your own sandwiches. The shop opens from 9am. There is no electric kettle, so you have to boil water in a pan to make tea.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

TALIA MOTOLINIA

With my spouse / partner

Sightseeing & culture

31 March 2013 TALIA would recommend this property

Liked: i really like the kindly staff and the facilities

Disliked: nothing

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

City break

02 January 2013 Customer would recommend this property

Liked: Staff, Location

Disliked: Nothing

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Lubos Mikyska

With friends / other travellers

Events / festivals
Sports, adventure or outdoor activities

07 December 2012 Lubos would recommend this property

Liked: everything perfect

Disliked: Lubos left no negative feedback.

71.4%
Atmosphere - 20% Staff - 60% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year
City break
Partying / nightlife
Sightseeing & culture
Sports, adventure or outdoor activities

30 October 2012 Customer would recommend this property

Liked: Location – close to two metro stations and a night bus route, 15 minutes walk to Barrio Alto. (Downhill to Avenida metro/buses and uphill to Rato metro.) Close enough to Rossio for trains. Cheap for a double room. Clean, comfortable beds, temperature okay in October. Kitchen had a good supply of leftover cooking bits (pasta, rice, oil, wine! etc.) Two computers with free internet were handy and available.

Disliked: Noisy doors and key-operated locks meant repeated door slamming at night – you will need earplugs. It took a week for them to reply to my email to change my booking slightly. Staff had problems processing my card payment and were quite accusatory when it did not process first time. Booked a double room, got a twin. Unfriendly atmosphere – people were awkward when I said hello in the (small) kitchen. No real outside space for eating/drinking. Small lounge with TV, so if people are watching films there’s no opportunity to chat. No tours/dinners/social stuff arranged. Breakfast unimpressive – cheap bread, chocolate cereal, fruit and marmalade. No kettle or oven. Would have been unbearably hot in summer, and it was noisy with the window open.

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Tjaša Kranjec

With friends / other travellers

Backpacking / gap year

21 September 2012 Tjaša would recommend this property

Liked: Really good hostel. good location, nice breakfast, friendly staff.

Disliked: /

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Rose Butera

With my spouse / partner

Backpacking / gap year
City break
Romantic getaway
Sightseeing & culture

09 September 2012 Rose would recommend this property

Liked: Amazing cooking and lounging facilities. The rooms were great and the hostel itself was extremely clean. I was so happy and comfortable staying here. Maria the receptionist is the best!!! So helpful and kind! There is a super market right up a big hill (to the left of the hostel if you are facing it called Pingo Doce) thats amazing and cheap. The hostel sign is difficult to see so its directly across the street from the Eurostar hotel..then you will see a little cafe on the corner. To enter the hostel its the big doors right beside the cafe just press the button for them to let you in. AMAZING PLACE!

Disliked: It is not the hostels fault, but some guests need to learn how to respect and follow simple rules more, like dont just wash your dishes, dry them and put them away (as per the sign above the sink). Dont leave a mess and expect the hostel to clean up after you. .^nothing bad to say about the hostel :)

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Alfonsas Stonis

With my spouse / partner

Sightseeing & culture

03 September 2012 Alfonsas would recommend this property

Liked: Clean and nice in very good old style building.

Disliked: Alfonsas left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Christina Zacharia

With friends / other travellers

Partying / nightlife

20 August 2012 Christina would recommend this property

Liked: Everything was exactly as described and even better. The best hostel I have been to.

Disliked: Nothing

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Michele Skinner

Alone

Backpacking / gap year

14 July 2012 Michele would recommend this property

Liked: Charming. Clean.

Disliked: Michele left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year

30 June 2012 Customer would recommend this property

Liked: It is a very friendly and calm place with nice people, good facilities (free internet computer, clean nice kitchen and even breakfast included) and comfortable shared spaces (even outdoor). The city center is within short walking distance and the nice botanical garden is just around three corners :-)

Disliked: It was a little noisy from the street but that did not bother us.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Birgitte Manø Nielsen

With my spouse / partner

Sightseeing & culture

13 June 2012 Birgitte would recommend this property

Liked: I liked that it was in a quiet neighborhood but a close distance to the "Restaurandores" - a place full of nice restaurants.

Disliked: Birgitte left no negative feedback.


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