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Reviews of Taupo Urban Retreat

Hostel | 65 Heu Heu Street, Taupo, New Zealand 000

90.1% Overall Rating

75 out of 79 customers would recommend this property

Recent review (22/08/2014)

Ciaran Head thinks…

"Great staff, really friendly and helpful! Beds were comfortable and rooms had just about enough space, fantastic common areas, good kitchen and great bar deals! Chilli was also a real bonus!"

Read all Taupo Urban Retreat reviews

Facilities

  • Air Conditioning
  • Bar
  • Credit cards accepted
  • Car Parking
  • Self-catering Facilities
  • No curfew
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Wheelchair accessible
  • Gym
  • Bicycle hire
  • Reception (limited hours)
  • Bar(s)
  • BBQ area
  • Common area / room
  • Communal kitchen
  • Internet access in public areas
  • Internet café
  • Outside area
  • Television room

Purchasable Extras

  • Towel USD 1.67

What's Included

  • Luggage Room
  • Linen

Group booking?

Group of 15 or more traveling to Taupo?

Contact us directly

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90.1%

Overall Rating

75 out of 79 HostelBookers customers said that they would recommend 'Taupo Urban Retreat'

Atmosphere
90.4%
Location
95.2%
Facilities
86.4%
Cleanliness
86.4%
Staff
95.2%
Value
89.6%
Safety
87.2%
Refine your results Showing 75 of 79 reviews 1 | 2 | 3   Next
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97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Ciaran Head

Alone

Backpacking / gap year

22 August 2014 Ciaran would recommend this property

Liked: Great staff, really friendly and helpful! Beds were comfortable and rooms had just about enough space, fantastic common areas, good kitchen and great bar deals! Chilli was also a real bonus!

Disliked: No oven/grill in the kitchen and not sure the duvets were washed after every guest as only had to give the sheets and pillow cases back?

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

14 July 2014 Customer would recommend this property

Liked: The hostel was very clean and in a great location. They also have an onsite bar and cheap meals.

Disliked: Nothing

The property's response is...

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

As a family with children

Sports, adventure or outdoor activities
Visiting friends or family

30 June 2014 Customer would recommend this property

Liked: very nice

Disliked: nothing

The property's response is...

74.3%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 40% Value - 60%

Carla Hetherington

With friends / other travellers

City break
Partying / nightlife
Sightseeing & culture
Sports, adventure or outdoor activities

16 June 2014

Liked: Good location and friendly helpful staff. Bar with cheap drinks.

Disliked: Stinky and dirty feeling hostel. The bed linen needs replacing badly, it is thread bare and we had to wear jackets and beanies to bed to try to get warm. The metal venetian blinds are absolutely shot and need to be replaced in all rooms. The bathrooms were not gross, need upgrading and cleaning.

The property's response is...

62.9%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 60%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

09 May 2014 Customer would recommend this property

Liked: It had a big kitchen, was central

Disliked: The cleaning people left my door WIDE OPEN after making some of the beds in my room, which is a bit risky for security of my stuff. As well, the washrooms were quite dingy.

The property's response is...

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Lennart Henkenborg

Alone

Backpacking / gap year

07 May 2014 Lennart would recommend this property

Liked: clean facilitiies

Disliked: no free wifi

The property's response is...

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Harriet Partington

With my spouse / partner

Backpacking / gap year
Sports, adventure or outdoor activities

14 April 2014 Harriet would recommend this property

Liked: Large communal area, no byo, but v cheap bar so it works out ok. Awesome hostel cat called puddles who wanders about the place looking cute. Right in the centre of Taupo, walking distance from supermarket, shops, cafes, restaurants and bars. 1 hour free computer use per day, plus global gossip wifi $4 for 24 hours. Staff very friendly. Loads of movies if its raining or you just want to chill.

Disliked: It was a bit leaky. Heavy rain caused drips in communal ceiling and a bedroom so a friend had to switch dorms to avoid getting wet.

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture
Sports, adventure or outdoor activities

08 April 2014 Customer would recommend this property

Liked: Cool atmosphere.

Disliked: Kitchen facilities could have been better (but were still pretty great!)

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year
Sports, adventure or outdoor activities

26 March 2014 Customer would recommend this property

Liked: Good location, friendly staff

Disliked: No free wifi but free computers with internet were good :)

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Samantha Estrada

With friends / other travellers

Sightseeing & culture

01 March 2014 Samantha would recommend this property

Liked: very clean and friendly staff

Disliked: No lockers

The property's response is...

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

jiri masata

With my spouse / partner

Backpacking / gap year
Partying / nightlife
Sightseeing & culture
Sports, adventure or outdoor activities

28 February 2014 jiri would recommend this property

Liked: friendly atmosphere

Disliked: nothing

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break

21 January 2014 Customer would recommend this property

Liked: Nice staff, good atmosphere, good cheap beer

Disliked: ..

80.0%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 40%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

12 January 2014 Customer would recommend this property

Liked: Great location and good, friendly kitchen + chill area.

Disliked: Room doors do not automatically lock, so it's not ideal for the security-conscious traveller. Also only had one double power point for a room of 6.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

09 January 2014 Customer would recommend this property

Liked: good staff

Disliked: lack of bathrooms

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Phoebe Scrivener

With friends / other travellers

Work / volunteering

20 December 2013 Phoebe would recommend this property

Liked: Fun atmosphere, great folk, wish I coulda stopped by for longer!

Disliked: Nothing

80.0%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 60%

Hannah Atwell

With friends / other travellers

Beach / sunbathing
Sightseeing & culture
Sports, adventure or outdoor activities

12 December 2013 Hannah would recommend this property

Liked: Has a cool little bar at reception that leads into the kitchen. Good atmosphere for mingling. Super friendly staff.

Disliked: Quite small and poky rooms. Bathrooms were not very clean - smelt a bit at times and the showers were pretty damn small. Noise carries a lot in this hostel too - could hear everything our neighbours said when they came home at 3am.

94.3%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

29 November 2013 Customer would recommend this property

Liked: The common areas are cosy and you do get to meet other people. The tv room is very comfortable. Rooms are clean and the hostel is very good located in the center and close to the bus station. The kitchen is big.

Disliked: There are not many toilets and showers and they are old. The lady at the reception is not very friendly.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

07 October 2013 Customer would recommend this property

Liked: The location was very convenient to the town and the lake, and there was plenty of private parking for my car. The kitchen area was awesome, there were about six different stations for people to cook with burners and lots of fridge space. I stayed in the private twin room and the attached bathroom was a great plus. Everything was very clean in the room and in the common area. The staff was helpful with recommending places to eat and fun things to do, as well as advice on what to stay away from. The decor was fun and youthful, and the layout of the common room encouraged interaction with others. They also have a liquor license so you can get very good priced beer right in the hostel.

Disliked: You couldn't bring your own alcohol on site since they are licensed, but the prices are great so it's not a big deal. The Internet is reliable but not free.

The property's response is...

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

As a family with children

Visiting friends or family

30 September 2013 Customer would recommend this property

Liked: Accessible, clean, good facilities

Disliked: Noise from other guest

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Gareth Bosence

Alone

Backpacking / gap year

27 August 2013 Gareth would recommend this property

Liked: Convenient location, clean, good kitchen, and chilli and a beer was awesome!

Disliked: None

The property's response is...

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Lucy Byrne

Alone

Backpacking / gap year

11 July 2013 Lucy would recommend this property

Liked: Really great location, friendly and helpful staff, super clean kitchen, really cheap drinks and a meal deal if you cant be bothered to cook! Very enjoyable stay.

Disliked: Lucy left no negative feedback.

The property's response is...

80.0%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 40%
Location - 100% Cleanliness - 80% Value - 100%

Georgina Daly

Alone

Backpacking / gap year

30 June 2013 Georgina would recommend this property

Liked: Staff were excellent really cosy friendly excellent location

Disliked: Outside rooms arent as secure as inside ones

The property's response is...

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Lasse Danum

With my spouse / partner

Sports, adventure or outdoor activities

28 April 2013 Lasse would recommend this property

Liked: loved that atmosphere - the clean facilities - and great grounds :)

Disliked: our room didnt come with a TV.lol

85.7%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

JENNA RHODES

With friends / other travellers

Sightseeing & culture
Sports, adventure or outdoor activities
Visiting friends or family

25 April 2013 JENNA would recommend this property

Liked: Clean, tidy. Second visit to this hostel.

Disliked: Nothing

85.7%
Atmosphere - 60% Staff - 40% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

12 April 2013 Customer would recommend this property

Liked: Great location close to supermarket, lake and intercity/naked bus stops Huka Falls is walkable from the hostel

Disliked: Not a good place to watch rugby league: Pub n Grub had nicer screens and bar staff.


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