Reviews of Crank Backpackers

1140 Hinemoa St, Rotorua, New Zealand 3010

See all Rotorua hostels
79.9%

59 out of 71 HostelBookers customers said that they would recommend 'Crank Backpackers'

Atmosphere
65.6%
Location
91.2%
Facilities
78.4%
Cleanliness
74.4%
Staff
90.4%
Value
75.2%
Safety
84.0%

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100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Partying / nightlife

16 January 2012 Customer would recommend this property

Liked: I thought this place was amazing. There's so much to do I wish I'd stayed longer. It was pretty clean and very spacious. The staff were really cool too. Saved me about $100 on the tours I wanted to do.

Disliked: It was a little noisy at night but it was just rude guests.

60.0%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 20% Value - 60%

Customer review

With my spouse / partner

Family Holiday

12 January 2012

Liked: location

Disliked: bed-linen was used, very ugly room

45.7%
Atmosphere - 20% Staff - 80% Facilities - 20% Safety - 60%
Location - 60% Cleanliness - 40% Value - 40%

melina neufeld

Alone

Backpacking / gap year
Sightseeing & culture

14 December 2011

Liked: The only good thing about this hostel was the staff. I honestly don't understand how it's been rated so highly.

Disliked: Where do I start? The facilities were bad, probably the worst I've had in six weeks of backpacking around New Zealand. The common area/tv lounge was basically two couches and a tv set up in the hallway between rooms, and the high ceilings and lack of soundproofing meant you could easily hear the tv, which was usually on till midnight. In the evening, most people were forced to sit on the floor if they didn't want to hang out in their rooms, as there wasn't enough seating for more than six people. We could hear every single squeaky door banging shut all night. We could also hear the conversations of people in the rooms next to us so clearly that we could have held a conversation with them through the wall. It was definitely the loudest hostel I've stayed in, and that's including one I stayed in that was above a bar! The kitchen wasn't great either, as it didn't have an oven (or even toaster oven). And no recycling facilities! WTF! We're in New Zealand, by the way, Crank. The free tea and coffee is only available in reception which means you have to leave the hostel to get it (the reception is in a separate part of the building) and can't get it after 10pm. The hostel is licenced, which means they forbid you from bringing in and drinking your own alcohol, so you are forced to buy theirs.There was only one toilet stall on our floor (one actual toilet for 6 dorm rooms). None on the floor above us, and only three on the floor below.

82.9%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 60% Value - 60%

Stuart miller

With my spouse / partner

Backpacking / gap year

07 December 2011 Stuart would recommend this property

Liked: Staff very friendly and know the surrounding area extremely well. Great discounts on local attractions.

Disliked: Quite noisy late evening, but just inconsiderate guests!

20.0%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 20% Cleanliness - 20% Value - 20%

Customer review

Alone

Backpacking / gap year

28 November 2011

Liked: Nothing

Disliked: You have to pay in addition to get wifi !!! You cannot bring alcohol from outside (and you cannot drink in the street), so it is hard to try the very famous NZ wine, it is so sad to go there and not be able to taste the wine... The coffee is far from the kitchen, really not convenient Unisex bathroom...

The property's response is...

91.4%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Martin Holtskog

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

23 November 2011 Martin would recommend this property

Liked: nice and clean rooms, bathrooms and kitchen.

Disliked: the common areas might be a bit better, and the "bar" is just the reception..

91.4%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year

22 November 2011 Customer would recommend this property

Liked: nice and small

Disliked: mixed dorms

68.6%
Atmosphere - 40% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year

14 November 2011

Liked: The staff was nice and helpfull. Also the cimbingwall was nice. Location is in the middel of town, close to everything.

Disliked: The whole building has very little windows, this makes it not that nice a place to stay. Because it's so big every sounds echo's. When you have a room close to the tv, you will not be able to sleep.

88.6%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Jessica Sheppard

Alone

Backpacking / gap year
Sightseeing & culture

13 November 2011 Jessica would recommend this property

Liked: Excellent location, comfy beds, clean and tidy

Disliked: Quite big so quite impersonal

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

11 November 2011 Customer would recommend this property

Liked: Good location, friendly and helpful staff

Disliked: Nothing

62.9%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year

02 November 2011 Customer would recommend this property

Liked: - Location - Friendly staff - Facilities - Big kitchen

Disliked: - Smelly rooms, not dirty, but the stench was horrid in my room

74.3%
Atmosphere - 40% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Sightseeing & culture

29 October 2011

Liked: staff were really friendly and helpful

Disliked: Impersonal, big hostel

91.4%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Sarah Mcilwaine

Alone

Backpacking / gap year

27 October 2011 Sarah would recommend this property

Liked: The free lockers and the fact the dorms locked. The staff were helpful and friendly. Cheap internet with webcams and mics. If you wanted to arrange any exertions it was made easy and sometimes cheaper.

Disliked: There wasn't much social activity when I was there.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

Alone

Backpacking / gap year

17 October 2011 Customer would recommend this property

Liked: Lots of space for your things and nice lounge area's.

Disliked: Kitchen and bathrooms could be a bit cleaner, dust hanging everywhere.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Relaxation/spa

16 October 2011 Customer would recommend this property

Liked: Large facilities capable with coping with lots of people. not cramped, cheap wine, central location and helpful and friendly staff

Disliked: a proper bar would have been great

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Daniel McLennan

Alone

Backpacking / gap year
Sports, adventure or outdoor activities

15 October 2011 Daniel would recommend this property

Liked: Good location friendly staff and great facilities around and in it.

Disliked: The toilets were well below par with only actual toilet for all people on one level plus no soap to wash your hands it was a bit under par.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Rosine Bacon

With my spouse / partner

Backpacking / gap year

04 October 2011 Rosine would recommend this property

Liked: Clean hostel, helpful staff, clean rooms. Room was spacious.

Disliked: Nothing

82.9%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 60% Value - 100%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

30 September 2011 Customer would recommend this property

Liked: Hé aise

Disliked: because

80.0%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

CLEMENT LE PROVOST

Alone

Backpacking / gap year

05 September 2011

Liked: Cheap internet. Big lockers in dorms, though not as many as beds!

Disliked: Not enough lockers in dorms. No special atmosphere.

The property's response is...

88.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year
Visiting friends or family

04 August 2011 Customer would recommend this property

Liked: Free WiFi. The hostel was very clean. It was nice to have lockers big enough for your whole bag. The staff were very helpful. The kitchen was very big and clean.

Disliked: The rooms are a little small. It would have been nice to have female only bathrooms.

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 20%

Customer review

With my spouse / partner

Backpacking / gap year

21 July 2011

Liked: good location

Disliked: Freezing cold, no atmosphere

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Hendrik Schaefer

Alone

Backpacking / gap year
Sightseeing & culture

30 June 2011 Hendrik would recommend this property

Liked: friendly and helpful staff, free wifi, a lot of space in dorm rooms for everyone

Disliked: no extra heating in bathrooms, therefore a little bit cold in the morning

57.1%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 40%
Location - 60% Cleanliness - 60% Value - 60%

Customer review

With my spouse / partner

Backpacking / gap year

14 June 2011

Liked: Lot of effort on shared facilities and services to offer.

Disliked: Our room was very very basic. Noise from the street disturbed in night.

88.6%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

Alone

Backpacking / gap year

23 May 2011 Customer would recommend this property

Liked: Very clean and there is a free gym!

Disliked: It's a little big and impersonal. Plus it was absolutely freezing in the common spaces!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

broderick hughes

Alone

Backpacking / gap year

18 April 2011 broderick would recommend this property

Liked: good

Disliked: nothin


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Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.

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