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Reviews of Hostel Quetzal

Hostel | Orquideas Street 10, Cancun, Mexico 75500

79.8% Overall Rating

323 out of 344 customers would recommend this property

Recent review (17/02/2014)

Linda Lindholm thinks…

"Staff is very helpful, fun and personable. The breakfast and excellent dinner is included in the price. Great bargain! Welcome me back like family."

Read all Hostel Quetzal reviews

Facilities

  • Air Conditioning
  • Bar
  • Car Parking
  • No curfew
  • Currency Exchange
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Late check-out
  • Laundry service
  • Wake-up calls
  • Bar(s)
  • BBQ area
  • Café
  • Common area / room
  • Communal kitchen
  • Internet access in public areas
  • Outside area
  • Television room

Purchasable Extras

  • Airport Pickup USD 46.05
  • Luggage Room USD 3.84

What's Included

  • Breakfast
  • Linen
  • Towel

Important Information

" if you are arriving later than 11 pm please contact us to let us know otherwise we will cancel your reservation"

Group booking?

Group of 15 or more traveling to Cancun?

Contact us directly

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79.8%

Overall Rating

323 out of 344 HostelBookers customers said that they would recommend 'Hostel Quetzal'

Atmosphere
84.8%
Location
76.8%
Facilities
76.0%
Cleanliness
77.6%
Staff
78.4%
Value
84.8%
Safety
80.0%
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97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture
Visiting friends or family

08 May 2011 Customer would recommend this property

Liked: Nice dinner and helpful staff.

Disliked: Stairs

71.4%
Atmosphere - 100% Staff - 100% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 40% Value - 100%

Customer review

Alone

Backpacking / gap year

05 May 2011 Customer would recommend this property

Liked: The staff were awesome! Great to have breakfast and dinner included. Had a fantastic dinner and drinks and made loads of friends.

Disliked: The shared bathroom in the dorm was a bit rough but had a nice cold shower.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 80% Value - 100%

Richard Watson

With my spouse / partner

Backpacking / gap year
Beach / sunbathing
Romantic getaway
Sightseeing & culture

03 May 2011 Richard would recommend this property

Liked: Really fun atmosphere, friendly staff. Delicious dinner cooked for us and served in the garden. Pretty, brightly coloured room and clean bathroom. Good breakfast.

Disliked: Nada.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

01 May 2011 Customer would recommend this property

Liked: The staff at this hostel are all very welcoming and helpful. Its a very fun hostel, great for meeting people. The meals provided are awesome. Definately recommend!

Disliked: Nothing, this hostel is perfect

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Beach / sunbathing
Partying / nightlife
Sightseeing & culture
Sports, adventure or outdoor activities

30 April 2011 Customer would recommend this property

Liked: The staff were fantastic, especially Marco, Carlos and Monica. The food was amazing. Overall, this is probably the best hostel i have ever stayed in.

Disliked: NOTHING!!!!

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture
Sports, adventure or outdoor activities
Work / volunteering

28 April 2011 Customer would recommend this property

Liked: This is the best hostel I ever stayed at. I was impressed by the team's dedication, care and friendliness and would die for another home cooked meal at Hotel Quetzal.

Disliked: Nothing - it was really perfect.

82.9%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 60% Value - 100%

Customer review

With friends / other travellers

Events / festivals
Sightseeing & culture

27 April 2011 Customer would recommend this property

Liked: Friendly staff, very helpful, food provided was really good. They offered lots of site seeing and great nights out. It was an extremely affordable place. Monica (the owner) was very professional and approachable.

Disliked: Pretty run down and grimy place. There was only one toilet/shower facility for all the people staying. The showers weren't great, there was no hot water.

The property's response is...

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Patrick Donlan

With friends / other travellers

Events / festivals
Partying / nightlife
Sightseeing & culture

26 April 2011 Patrick would recommend this property

Liked: Excellent food, staff are approachable at all hours and very helpful. Personally I haven't had better hired service. The social facilities are fantastic

Disliked: nothing

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Victoria Stephens

With friends / other travellers

Backpacking / gap year

22 April 2011 Victoria would recommend this property

Liked: The atmosphere was really nice, very friendly. Free breakfast and dinner was great. The staff were very helpful and made us feel welcome.

Disliked: Nothing

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Kerry Curtis

Alone

Backpacking / gap year

01 April 2011 Kerry would recommend this property

Liked: Fantastic Hostel. Everything you could ask for is available. The food is great and it's a good place to meet people if you are travelling alone as I was. The staff are really helpful and make you feel really at home. Another plus was the free bottled water, as this can add up when you're buying it every day.

Disliked: Nothing!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

26 March 2011 Customer would recommend this property

Liked: The place is so friendly, it is great how everyone sits down together each night while the delicious dinner is being served up. These guys will really look after you ! They even serve you breakfast to your table!

Disliked: Nothing !

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

22 March 2011 Customer would recommend this property

Liked: It's an excellent place to meet people. The staff are very very nice and helpful...I'll definitely recommend it to anyone~!!!

Disliked: None

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

14 March 2011 Customer would recommend this property

Liked: great staff is always around and happy to help! All of them (including the kitchen staff) seem to smile all day

Disliked: Too many people around solely for Spring Break. But hardly the hostels fault.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Beach / sunbathing
Partying / nightlife

12 March 2011 Customer would recommend this property

Liked: Everybody was really welcoming and very friendly. It felt like we were all a big family. The food was excellent as well. I felt really safe even though the hostel isn't located near the hotel zone. I really enjoyed going out with a large group from the hostel every night. Met a lot of great people.

Disliked: I don't think I honestly disliked anything about Hostel Quetzal. It was fabulous.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

01 March 2011 Customer would recommend this property

Liked: Everything except the bathrooms

Disliked: Bathrooms

91.4%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

23 February 2011 Customer would recommend this property

Liked: great place, clean, everybody staff and guests were very welcoming

Disliked: nothing

91.4%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 100% Value - 80%

Christian Cartwright

With my spouse / partner

Backpacking / gap year
Beach / sunbathing
Romantic getaway
Sightseeing & culture
Sports, adventure or outdoor activities

18 February 2011 Christian would recommend this property

Liked: Very friendly hostel where you can meet lots of other people very easily over the dinners included in the hostel price. The hostel is in a good location downtown and is only a 10 minute bus journey from all the beaches and is a 5 min walk from the bus station. A very clean room, and a friendly, almost family atmosphere coupled woth very helpful and pleasant staff made the stay very enjoyable. Highly recommended.

Disliked: N/A

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Tamara de Groot

Alone

Beach / sunbathing
City break
Events / festivals
Partying / nightlife
Relaxation/spa
Shopping
Sightseeing & culture

08 February 2011 Tamara would recommend this property

Liked: It was amazing. Didn't want to leave at all! Met a lot of people from all over the world. The free diner was delicious every night and fun with everybody. STAY THERE!

Disliked: Before you book a tour check with them if the entrance fees are included. Otherwise you might book a public one since it is more expensive to pay everything by yourself.

The property's response is...

85.7%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

16 January 2011 Customer would recommend this property

Liked: The friendly staff and great food.

Disliked: nothing

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year
Beach / sunbathing
Partying / nightlife
Sightseeing & culture

15 January 2011 Customer would recommend this property

Liked: Great atmosphere. Good common rooms to hang out and talk. Having dinner at the hostel allows you to meet those you'll be living with. Overall great

Disliked: Not large lockers to store your stuff

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 100%

Matthew Mollet

Alone

Backpacking / gap year
Beach / sunbathing
Sightseeing & culture
Sports, adventure or outdoor activities

29 December 2010 Matthew would recommend this property

Liked: Good location near central bus station. Staff are great. Community atmosphere. Dinner was excellent, place was well kept. All in all..one of the best hostels I've stayed at. Gracious....hope to be back soon!

Disliked: Everything was great

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Tina Andrén

With friends / other travellers

Backpacking / gap year
Beach / sunbathing
Shopping

26 December 2010 Tina would recommend this property

Liked: the friendly staff and the food. :)

Disliked: nothing

94.3%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

blanche dautzenberg

With my spouse / partner

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

18 December 2010 blanche would recommend this property

Liked: Location and dining together was of great value. The diner is perfect to meet new people. The breakfast with fresh fruint was excellent. It was clean.

Disliked: The hostel gave away the room we made a reservation for. Unfortunately the staff didn´t respond to our satisfaction.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Sarah Goodwin

With friends / other travellers

Backpacking / gap year
Beach / sunbathing
Partying / nightlife

24 November 2010 Sarah would recommend this property

Liked: You've found the best hostel in Cancun!!it really is like a home away from home. Breakfast and dinner are included and the food is fabulous! the place seems to only attract great people, and the staff are incredibly helpful from booking tables for dinner to showing you where to get the bus from. We got our laundry done here, very cheap and comes back super clean, smelling great, folded and all. Location wise I loved it, close to some super great taco places and a place where they salsa at night. Its not in hotel zone, but downtown- which I preferred as it felt more relaxed and still had walking distance bars etc. The bus to hotel zone is only 8 pesos, and even a cab is cheap if you want to go out at night.Would never stay anywhere else, highly highly recommend!

Disliked: Only down side is it is not in hotel zone- but we actually preferred this! only a short 8 peso ride there though so its no problem at all.

85.7%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year

21 November 2010 Customer would recommend this property

Liked: highly frequented hostel in Cancun downtown: close to ADO bus terminal, good for shopping+eating+cinema at places where the locals go; private ensuite very cute, clean and spacious room; mattrass was uncomfortable; room equipped with fan + A/C; offered breakfast even for "early birds"; dinner in the evening was for free! and good chance to meet other travellers

Disliked: Customer left no negative feedback.


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