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Reviews of Hostel Quetzal

Hostel | Orquideas Street 10, Cancun, Mexico 75500

79.8% Overall Rating

323 out of 344 customers would recommend this property

Recent review (17/02/2014)

Linda Lindholm thinks…

"Staff is very helpful, fun and personable. The breakfast and excellent dinner is included in the price. Great bargain! Welcome me back like family."

Read all Hostel Quetzal reviews

Facilities

  • Air Conditioning
  • Bar
  • Car Parking
  • No curfew
  • Currency Exchange
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Late check-out
  • Laundry service
  • Wake-up calls
  • Bar(s)
  • BBQ area
  • Café
  • Common area / room
  • Communal kitchen
  • Internet access in public areas
  • Outside area
  • Television room

Purchasable Extras

  • Airport Pickup USD 46.32
  • Luggage Room USD 3.86

What's Included

  • Breakfast
  • Linen
  • Towel

Important Information

" if you are arriving later than 11 pm please contact us to let us know otherwise we will cancel your reservation"

Group booking?

Group of 15 or more traveling to Cancun?

Contact us directly

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79.8%

Overall Rating

323 out of 344 HostelBookers customers said that they would recommend 'Hostel Quetzal'

Atmosphere
84.8%
Location
76.8%
Facilities
76.0%
Cleanliness
77.6%
Staff
78.4%
Value
84.8%
Safety
80.0%
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97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

04 November 2009 Customer would recommend this property

Liked: The people running the hostel are lovely, particularly Joshua and Eduardo. They are helpful and go out of their way to make sure people feel welcome.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

26 October 2009 Customer would recommend this property

Liked: it was absolutely great place to stay, one of the most beautiful places i have ever stayed in...the staff is very friendly and helpful, there is a big breakfast with egges, cereals and fruits served on a cosy garden pation..free internet, great atmosphere! I would 100% recommend this place...

Disliked: Customer left no negative feedback.

85.7%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 80% Value - 100%

Peter Reid

25 October 2009 Peter would recommend this property

Liked: Very friendly staff, great social place to meet people. Great atmosphere.

Disliked: Peter left no negative feedback.

80.0%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

15 October 2009 Customer would recommend this property

Liked: Friendly staff, securitylockers, good place to meet other travellers. Not very nice bathrooms, but free internet and TV, garden, etc.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

13 October 2009 Customer would recommend this property

Liked: the staff were extremely friendly and helpful and also multilingual!!! they gave us a great introduction to cancun and made it extremely easy.

Disliked: Customer left no negative feedback.

85.7%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 80% Value - 80%

Rachel Jarrett

06 October 2009 Rachel would recommend this property

Liked: Staff are brillant, would do anything to help. We had a lovely private room, very comfortable and clean. Just a shame it wasnt nearer to the beach.

Disliked: Rachel left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

28 September 2009 Customer would recommend this property

Liked: Was really great fun at all. Especially the breakfast was very fresh and delicious :-)

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

27 September 2009 Customer would recommend this property

Liked: Very friendly staff, Comfortable & Clean rooms with AC.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

22 September 2009 Customer would recommend this property

Liked: Friendly staff, large private room with homely feel.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Nicholas Ellis

25 August 2009 Nicholas would recommend this property

Liked: The Staff are fantastic, will go out of their way to help & are happy to offer advice and opinions, which made for a really good friendly atmosphere.

Disliked: Nicholas left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

11 August 2009 Customer would recommend this property

Liked: The building the hostel is in is quite interesting. There is a garden in back and a nice area for tanning on the roof. In general it was a likeable hostel.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 100% Staff - 40% Facilities - 20% Safety - 80%
Location - 80% Cleanliness - 100% Value - 80%

kevin bowen

03 August 2009

Liked: Nice place to stay in Cancun, with good ammentities and a good setup. Unfourtunately the staff charged almost double the price for the Whale sharks swim and for the Chichen Itza tour (should be 1100-1300 & 400-600 pesos respectively), which ruined the experience slightly when i found out how much more i paid than everyone else. Unfourtunately i also lost clothes while i stayed at this hostel which i found upsetting, which some staff went out of their way to resolve and genuinly wanted to rectify the situation (but were ultimately unable to), while others seemed to not put in as much effort when they had direct responsibility for the occurence. I would not recommend this hostel based on my poor experience there and what it ultimately cost me, however with this bit of info, im sure others would be able to do better there than i did.

Disliked: kevin left no negative feedback.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

01 August 2009 Customer would recommend this property

Liked: nice and the location is very good

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Raquel Lopez Guillen

22 June 2009 Raquel would recommend this property

Liked: The atmosphere of this hostel was great and the location and staff assistance was also excellent. It is a beautiful hostel with every facility ans service you need while backpacking.

Disliked: Raquel left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Natalie Cuthew

02 June 2009 Natalie would recommend this property

Liked: The room was beautiful, the location was great for the bus station and the staff were really nice and friendly.

Disliked: Natalie left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

esmeralda domenech

08 May 2009 esmeralda would recommend this property

Liked: Really nice entry...and the room is perfect. Everything is perfect.Nice place in Cancun

Disliked: esmeralda left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Nicholas Jones

06 May 2009 Nicholas would recommend this property

Liked: Great staff, free breakfast in the morning. Best hostel I have ever stayed at

Disliked: Nicholas left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

26 April 2009 Customer would recommend this property

Liked: Very colourful, quiet place! Great start for my trip! The staff are wonderful, very friendly, helpful and go out of their way to make your stay comfortable. They also sometimes host free cocktail, beer nights etc. I stayed longer than expected!

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

18 April 2009 Customer would recommend this property

Liked: Great location and near restaurants.

Disliked: Customer left no negative feedback.

65.7%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 80%
Location - 40% Cleanliness - 60% Value - 80%

Sara Aarola

16 April 2009 Sara would recommend this property

Liked: Property itself was nice and at least some of the staff spoke english. The young bloke acting as a "night-guard" was useless, more interested in online chat than helping guests at the hostel, other than that, it was ok.

Disliked: Sara left no negative feedback.

91.4%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Talitha Baird

06 March 2009 Talitha would recommend this property

Liked: They serve great breakfasts!

Disliked: Talitha left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Brandon Ruiz

27 February 2009 Brandon would recommend this property

Liked: Great atmosphere! The guys that run this place plan stuff to do all the time! We had a great roof-top party the first night there. They also had a BBQ for everyone and we partied all night. One of the greatest hostels to stay at, you would be crazy to pass this up.

Disliked: Brandon left no negative feedback.

80.0%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

William monroe

26 February 2009 William would recommend this property

Liked: Good location, nice staff.

Disliked: William left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

mehdi tibari

23 February 2009 mehdi would recommend this property

Liked: great staff (mr wong and phil), the hostel is like a big house you feel at home.the women making the breakfast and cleaning the place is doing a great job

Disliked: mehdi left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

11 February 2009 Customer would recommend this property

Liked: location, free internet, friendliness

Disliked: Customer left no negative feedback.


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